BEST

PRACTICE.

DIGITIZATION
TIME FOR UN-OUTSOURCing
partnering
THE HIGH ART OF SI
SECURITY
CIO TALK HANIEL
QUALITY MANAGEMENT

Issue 12016

Up and

running.
One way or the other.

BEST
PRACTICE.
Issue 12016

Or do it
differently.
secure clouds + 99.999 % reliability +
no vendor lock-in + smart partnering +
quality, security and network stability

EDITORIAL
5

WERE DIFFERENT.
AND FOR GOOD REASON.

Reinhard Clemens,
Member of the Board
of Management at
Deutsche Telekom,
and CEO of T-Systems.

Thats why T-Systems has long advocated for the best-possible data
security for its clients. For instance, by using data servers located in Europe.

Photo: Mareen Fischinger/Deutsche Telekom AG

because its not always safe to save.

In an editorial two years ago, I announced our companys biggest ever reorganization. And Experton Groups Digital Transformation Vendor Benchmark 2016 is proof positive that this was
the right move. It demonstrates that, from our customers perspective, our new structure, comprising the IT Division, the Telecommunications Division and the new Digital Division, is the
right one. In a field comprising almost 600 IT service providers,
we are among the leaders: an exclusive group of seven who offer outstanding strategic and tactical support for full IT/business transformation. Very few players can match us in terms of a
truly complete portfolio of IT services for digital transformation.
A key differentiator of our end-to-end approach is the fact
that we repeatedly and critically reassess the entire IT value
chain to answer the question: what do our customers really
need? And in what way do we need to reinvent ourselves to be
ideally placed to drive business digitization? With regard to
cloud services, technologies such as big data analytics, the security and speed of networks, and managed IT services, from
data centers to client-side applications, we are always looking
for opportunities to improve if necessary, by doing things differently. Whenever and wherever it makes sense, we are willing
to break with the old and embrace the new.
I would like to offer two examples of what I mean. Not so
long ago, business data and the public cloud were seen as incompatible. The Safe Harbor agreement became synonymous
with the insecurity CIOs associated with public clouds and their
providers. And we believed the time was right to rectify this situation. As a result, we are launching our Open Telekom Cloud to
coincide with the start of this years CeBIT. This is the first, and
only, public cloud in the world to be hosted at a highly secure
data center in Germany, by a German company, in accordance
with this countrys strict data protection legislation. It will make
infrastructure as a service affordable, safe, and easy to use.
This shows we have what it takes to be different. And we are
also addressing the private cloud. Its our conviction that longterm outsourcing agreements are pass. Customers need flexibility. We will start with Dynamic Services for SAP and SAP
HANA. If, at the end of the intensive hypercare phase, new customers are not satisfied with their transformation to cloud com-

puting, they should be entitled to cancel their contracts at any

time, without citing grounds. Similarly, existing customers
should have the right to terminate their contracts at short
notice.
These are some of the ideas we are exploring in response
to the evolving IT needs of digital-era businesses. And we have
the ability to put them into action because we have more than a
decades hands-on experience of cloud computing. We understand the technology, how to manage it, and how to integrate it
with customers systems from end to end. With the support of
our quality assurance program: Zero Outage.
IT environments will only remain up and running if the right
protection is in place. And trends such as the smart factory and
the fourth industrial revolution compel us to give security greater
weight than ever before. We need to find ways not only to safeguard our IT systems, but also the billions of machines and devices worldwide that will soon be connected to the Internet. As I
see it, the answer lies in scalable, cloud-based security solutions. And in combining and consolidating our resources to repel cyber attacks assaults on data centers, networks, our
customers infrastructures and data. T-Systems, in partnership
with our enterprise customers, is a major power in the security
arena. Expertons Security Vendor Benchmark 2016 names us
leader on eight fronts, for example. But security demands all
stakeholders join forces from major corporations to SMBs to
individual consumers. Against this backdrop, we have pooled
all of our internal and external security skills and tools throughout Deutsche Telekom within a single business unit: Telekom
Security. In the future, Telekom Securitys solutions will be marketed under the Magenta Security brand. And we have set our
sights on becoming the European market leader in this space.
This issue of Best Practice considers the role our external
partners and their market-leading technologies will play for us
now and in the future, and why, for us, digital transformation
means reorganization is an ongoing process. We hope you find
it enjoyable and informative.
Best regards,
Reinhard Clemens

INTRO
5

CARS STRAIGHT FROM THE PRINTER.

THIS FAITHFUL MODEL OF THE GRAND
PRIX SPORTS CAR, AUTO UNION TYPE C
FROM 1936 WAS PRINTED AT AUDI. THE
METAL COMPONENTS FOR THE SILVER
ARROW MODEL ON A SCALE OF 1:2 WERE
ALSO MADE IN A 3D PRINTER.

We are driving new manufacturing technologies in the tool shops of

Audi and within the Volkswagen Group, says Prof. Dr. Hubert Waltl,
Production Director on the Audi Board and in charge of tool shops within
the Volkswagen Group. Audi can now produce complex components very
closely with the tool shops in the VW Group in order to open up further
areas of application for metal 3D printing. The 3D printing market in the
car industry is set to increase to 5.2 billion by 2020. Experts assume that
the share of car parts made by additive methods will rise to 20 percent.

Photos: Audi AG (2)

easily using the laser sintering method. The company is keen to work

3D Printing
Additive production in the car industry

INTRO
7

WOMENS SUMMIT.
WHAT DO MICROSOFT, GOOGLE,
FACEBOOK AND YAHOO HAVE IN
COMMON? THEY ARE ALL LOOKING
FOR FEMALE IT PROFESSIONALS.
ANGIE CHANG HAS SPOTTED THE
POTENTIAL IN THIS. HER GIRL GEEK
DINNERS AIM AT NETWORKING WOMEN
FROM THE IT SECTOR. Power women
from Information Technology
SUCH AS FACEBOOKS COO SHERYL
SANDBERG, GIVE WELCOMING
SPEECHES FOR YOUNG TALENT ON
SUCH EVENINGS.

Programming is fun, says Angie Chang who set up the Bay Area Girl
Geek Dinner in San Francisco. Google, Facebook and co. sponsor the
meetings. Over 400 Bay Area Girl Geek Dinners have already been
English language and literature, is now regarded as one of the most
successful women under 30 in the industry. She is the co-founder of the
womens IT network, Women 2.0, and VP of Strategic Partnerships at the
Hackbright Academy in San Francisco.

Photo: Dan Cermak

successfully held at Googles headquarters. Chang, who initially studied

Angie Chang
More women to IT

CyArk
Preserving cultural sites digitally

WORLD HERITAGE SITES ON THE CLOUD.

WHETHER MT. RUSHMORE OR
CULTURAL MONUMENTS IN ANCIENT
ROME, GREECE OR IN THE NEAR EAST
TEAMS FROM CYARK ARE DIGITALLY
PLOTTING THE ARCHITECTURAL
STRUCTURES OF MONUMENTS
THREATENED WITH DESTRUCTION.
THE AIM IS TO REVEAL THE ORIGINAL
CONSTRUCTION PLANS AND TO SAVE
THEM FOR THE FUTURE.

Whether from weathering or wars the destruction of any World

Cultural Heritage Site represents a major loss for mankind, says
UNESCO boss Irina Bokova. With its Anqa Project, the CyArk Group is
Photos: www.cyark.com (2)

INTRO

trying to stem the tide: Together with the International Council of

Monuments and Sites (ICOMOS), the company is making digital recordings of historical monuments under threat. Those responsible for the
project can collect, save and evaluate the enormous volumes of data in
the cloud. This is the only way for the digital reconstruction of the
historical building plans to serve later as the basis for restoration.

CONTENTS

Issue 1/2016

11
<1>

ICT DONE DIFFERENTLY

12

TIME FOR UN-OUTSOURCING.

TOP STORY. Companies have to digitize. But many are still hesitating
before making the necessary transformation of their ICT. Whether out of
fear of the investment, the jungle of different technologies or becoming
dependent on their provider what they need are ICT service providers
who think differently. On the subject of outsourcing, for example. Or on
how public clouds can be made secure or that SAP services from the
cloud dont have to be linked to a fixed contract.

FREE
YOUR
MIND

36

<2>
<1> Haniel CIO Dirk Mller (r.)

<3>

talks to Thomas Henke and

Jens Paprotny from T-Systems.
<2> Even in agriculture,

12

real-time is becoming a

54
SYSTEM INTEGRATION IS KING.

42

ANALYZE IT. The increasing diversity of cloud models requires

cloudifiers who can master complex transformations from start to
finish, says Andreas Zilch, Lead Advisor for Pierre Audoin Consultants.

GUEST BOOK. The Stanford scientist, Dr. Timothy Chou, subscribes to the
view that computing & storage devices worth up 456 billion dollars are
waiting to be serviced from the cloud every year!

33

44

THE LINK IN THE CLOUD MIX.

PIONEER. Keith Krach is considered a pioneer in robotics, e-commerce

and the digitization of the economy as a whole. In DocuSign, the cloud
service entrepreneur 2015 has created a platform through which digital
business transactions can be securely concluded at any time on the move.

34

BEST PRACTICES

FREE CHOICE IN BEST OF BREED.

UNIQUE PLATFORM. Whether for SAP, Microsoft or Salesforce users,

the multi-cloud ecosystem from T-Systems integrates and orchestrates
the worlds leading software products as one-stop SaaS solutions.

46

36

SHELL. Group CIO Jay Crotts and T-Systems Director, Dr. Ferri Abolhassan
on real-time analyses in the largest SAP HANA installation in the world,
the transfer of 150 terabytes of critical legacy data to SharePoint and on
how services from the cloud are becoming secure.

CIO TALK AT HANIEL.

48

40

AMS AG. The Austrian semiconductor manufacturer had every reason to

entrust its IT to the Telekom subsidiary for a further decade: 1100 regular
changes and not one major IT incident in the last four years. A crucial
factor in this success has been T-Systems quality offensive, Zero Outage.

MARKET BAROMETER.

TREND WATCH. For more and more companies, the cloud has long
since gone from being an option to an existential must. Between
security, scalability and interoperability priorities in numbers.

50

58
53

54

QUALITY MANAGEMENT. It should be part of any consistent quality

assurance policy that even executives and SVPs of an IT provider keep
themselves available and ready to intervene 24/7 when a customer
embarks on major changes or endures a critical incident. But that cant
be said of very many.

REAL MOMENTS IN TIME.

THE INTERNET OF THINGS. Whether in agricultural production processes, fleet management in logistics or for predictive analytics as
for machine manufacturer Drkopp-Adler in the age of Industry 4.0
real-time information is becoming a competitive factor.

58

WHEN ZERO OUTAGE IS A MUST.

RECORD OF A WEEKEND.

WHAT IS DRIVING DIGITIZATION?

SPECIALIST BOOK. Top-class authors from the world of business and the
IT sector explain why theres no getting around the cloud. Above all, they
all agree on one thing: digitization and cloud-based processes will be the
central business engines of the 21st century.

WITH SAP HANA TO A WORLD RECORD.

DIGITIZATION. Haniel CIO Dirk Mller on disruption as the driver

of business models, the role of the Group in pioneering digital transformation and IT problems where sometimes you need to rely on
your gut feel.

sitt Berlin learning and

Generation Network.

SHINING LIGHT OF AN INDUSTRY.

OPEN STACK. More and more companies are leaning towards a

sourcing mix of different platforms when it comes to the cloud.
The independent software framework, OpenStack, is indispensable
in ensuring the necessary standards and open interfaces.

<3> Students at Freie Univercommunicating in a Next

EXTRAPOLATIONS ON THE CLOUD.

Photos: Natalie Bothur, umar87/Demotix/Corbis, Fotolia.de, FU Berlin

30

competitive factor.

RESEARCH & TEACHING AT HIGH SPEED.

ITS ALL IP. A Next Generation Network, 7,000 IP telephones and

1,800 WiFi hotspots as part of a worldwide collaboration between
universities, Freie Universitt Berlin is providing top speed video
conferences at 877 Mbit/s for its roughly 7,000 employees and
34,000 students.

60

VISIONS OF THE FUTURE IN SIGHT.

THE CLOUD AS ENABLER. Airports, the Austrian post office and petrol
station operator JET are already running pilot projects and exploiting the
fact that as a result of modern architecture and systems solutions, there
seem to be no limits to the elasticity of the cloud.

ABOUT THIS PUBLICATION

Published by:
Roger Voland,
T-Systems International GmbH
Heinrich-Hertz-Str. 1
64295 Darmstadt
Publication Manager:
Gina Duscher
Executive Editor:
Tatjana Geierhaas
Editor-in-Chief:
Thomas van Ztphen
(responsible for content)
Organization: Anke Echterling
Art Direction: Jessica Winter
Layout: Barbara Geising,
Silke Weibach
Graphics Manager: Susanne Narjes
Operation Manager:
Maike Bamberg
Translation: Profi Fachbersetzungen GmbH, Martin Crellin
Copywriting and Translation
Authors of this issue:
Dr. Timothy Chou, Horst Ellermann,
Peter Gaide, Sven Hansel, Roger
Homrich, Michael Hopp, Jrgen
Mauerer, Yvonne Nestler, Thorsten
Rack, Constanze Raidt, Katharina
Schnharting, Anja Steinbuch,
Thomas van Ztphen
Publisher:
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Copyright:
2016 by T-Systems. Reproduction
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reflect the opinion of the publisher.
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