BEHAVIORAL

BASED SAFETY
LEADERSHIP &
ROOT CAUSE
ANALYSIS
25 - 29 SEPTEMBER 2016
DUBAI
23 - 27 OCTOBER 2016
BAHRAIN

SAFETY
SERIES

COURSE OVERVIEW
IMPROVE YOUR BBS PROCESS TO REALIZE ZERO INJURIES !
Behavioral Based Safety Leadership & Root Cause Analysis is a comprehensive
training workshop that looks at key safety strategies & methods in achieving zero
injury in industry.
This results-oriented workshop is based on the premise that people learn by
doing. It consists of eight modules that have specific exercises to ensure learning
and practice of key skills. At the end of this workshop, all participants will have
developed a specific, step-by-step action plan for enhancing safety in their
organization.

BENEFITS OF ATTENDING
Course participants will be able to :
Create a safety culture of involvement and participation
Maximise productivity by reducing Loss Time Incidents
Integrate behavioral based safety (BBS) as a profitable long-term business
strategy
Improve compliance and effectively managing the risks
Structure effective reward and recognition programmes to improve safety
performance
Engage your multi-cultural workforce to harness the culture of safety

Identify risks and work practices critical to addressing those risks

Measure and track those work practices
Encourage conversations around those critical work practices
Identify improvement targets and creates action plans
Include an effective Process Safety Leadership
Develop a Team that involves representative engineers, management,
operators, and maintenance

Latest TESTIMONIALS
Dr.
Martinez
provided
supervisors with a dynamic and very
D
Dr. Mar
M
tinez
i
provid
ided
d my
y supervisor
understandable
on safety
d
d bl workshop
k h
f
lleadership. I recommend him highly
to any company that requires a workshop on safety leadership.
- Edward Rosseau, Safety Manager at an Oil & Gas Refinery

YOUR INTERNATIONAL
COURSE FACILITATOR
Dr. John Paul Martinez
Ph.D, MA

Senior
International Consultant
QualitySafetyEdge

Dr. Martinez is a Senior International Consultant with

Quality Safety Edge. John has successfully designed,
implemented, and evaluated safety and quality behavioral
improvement systems in a wide variety of organizational
settings.
His industry/field experience includes the Petrochemical
Industry, power generation, manufacturing, the medical
industry, human services, electric and gas utility and
multiple types of heavy industry. He has worked with such
clients as Kuwait Oil Company, Tasnee National
Industrialization Company, BP, Archer Daniels Midland,
Phifer, Consumers Energy, First Energy, and the Kellogg
Company.
He has extensive experience in large, medium, and small
organizations. Dr. Martinez focuses on behavioral
approaches to workplace safety and quality. He specializes
in the integration of behavioral safety with Lean Six Sigma,
Operational Excellence, and World Class Manufacturing
systems.
Dr. Martinez is a regular presenter at national safety
conferences. He presents at Behavioral Safety Now and has
written a series of articles for safety technical journals. He
has worked in both Kuwait and Saudi Arabia for the
petrochemical industry.
Professional Qualifications:
Ph.D., Western Michigan University
MA, Western Michigan University
Member of Organizational Behavior Management
Network

Dr. Martinez's workshop on behavioral safety provided our senior

leaders with the why and the how-to for creating a world class safety
culture. We are now well on our way to success.
- Rafe Wadell, Director of Safety

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

COURSE
CONTENT
DAY1
Safety Basics
Participants learn basic information about safety, including problems
with traditional safety programs:
- Why traditional programs fail
- Why workers don't like traditional audits
- Why traditional safety award programs don't work
- What current research suggest about the design of a behavior based
safety process
Morning exercise: Review the elements of their current safety efforts

The Safety Assessment

Participants will learn:
- What to look for in assessing safety improvement efforts
- What barriers need to be addressed to ensure a successful
behavior-based safety process implementation
- How to build management support for new improvement efforts
- How to create an implementation structure that ensures a successful
improvement effort
Mid afternoon exercise: Complete and discuss readiness assessment

WHY
THIS EVENT
The aim of this interactive workshop is to provide
you with new skills critical to the management of
safety and other business activities such as
quality and productivity.
After attending this workshop, you will leave
fully armed with the knowledge needed to
introduce behavioral safety into your
organization.
The combination of interactive presentations,
hands-on exercises and open discussion groups
along with real case studies, ensures you will
obtain maximum value from attending.

Creating a Behavior Based Safety Culture

Employees often have the perception that "all management cares about
are the numbers" or that "this program is just one more piece of paper."
Participants learn:
- How to create a culture that supports concern for fellow employees
- How to establish a foundation of values to support the integrity of a
behavioral process
- How to identify and describe specific behaviors
Final afternoon exercise: Pinpoint practices consistent with values

The workshop will focus on the prevention of

workplace injuries by focusing on people's safety
related behaviors.

The management approach presented in the

workshop has proven to be extremely effective
at reducing injury rates, and other serious
consequences such as property damage,
business interruptions, environmental releases,
regulatory agency violations, etc.

Case studies will include the successful

DAY2
Creating the Observation Process
Based on research on behavioral safety, a safety observation process is
the basic foundation for an effective process. In this module, participants
learn:
- How to identify and describe safe behaviors
- How to involve all employees in designing safety checklists
- What options are available for the design of behavioral checklists
- How to create an observation process
- What are the different types of behavioral observation processes and
when are they appropriate

application of effective behavioral techniques in

Offshore Oil & Gas, Petrochemicals and
Manufacturing.

Lessons learned from other work places within

the Construction, Paper, Steel, Food,
Agrochemical and chemical industries will also
be explored throughout the course.

Results achieved include Zero Lost Time

Accident Rates within 12-18 months, and
improved bottom line profits.

Morning exercise: Design of a mock observation checklist and process

appropriate to their organization

Conducting Safety Observations

Conducting observations effectively requires that observers be able to
have an effective conversation about what they observed. In this module,
participants learn:
- How to conduct safety observations
- How to have an effective conversation that supports safe practices
- How to have a conversation that corrects at-risk behaviors
- What are the best strategies for overcoming resistance to BBS
Afternoon exercise: Conduct an observation and lead a safety
conversation based on video work samples provided by the instructor

COURSE
CONTENT
DAY3
Developing Action Plans
Observation data must be used to improve safety and the observation
process. Participants learn:
- How to use data in the safety process
- How to address the most common problems in behavioral safety
processes
- How to design and coordinate support programs
- What kinds of programs other companies have tried
Morning exercise: Develop an action plan based on simulated
observation data

Safety Leadership
In this module, participants learn:
- How to involve upper management
- The things exemplary safety leaders do that ineffective leaders do not
- How to define the role of management in maintaining the safety process
- How to get management started supporting BBS
- How to prepare managers and supervisors to respond correctly when
confronted with real-time safety issues
Afternoon exercise: Practice appropriate responding to employees at
critical times.

Building Accountability for Safety Leadership

In this module, participants learn:
- The one most important thing that effective leaders must do
- How to create behavioral alignment to ensure that each level of
leadership is supportive of and focused on safety
- The importance of having a leadership safety agenda at each level of
your organization

WHO
SHOULD ATTEND
Vice Presidents, Directors, General Managers
Safety Managers, Supervisors and Engineers
HSE Professionals and Safety Auditors
Site/Plant/Factory/Operations Managers
Maintenance Engineers and Managers
Facilities Management & Training Managers

Preventing process accidents

requires vigilance. The passing of
time without a process accident
is not necessarily an indication
that all is well and may contribute
to a dangerous and growing sense
of complacency.
- The B.P. U.S. Refineries Independent
Safety Review Panel, January 2007

Final exercises:
1. Develop a preliminary list of leadership practices appropriate for each
level of the organization
2. Develop a preliminary accountability plan for critical leadership
practices
3. Develop an action plan for starting the implementation of BBS.

Dr. Martinez managed to establish credibility and trust with my men,

many of whom had previously been skeptical about behavioral safety.
- Adeeb Awadi, Director of Manufacturing at a Chemical Company

COURSE SCHEDULE
8.00
8.30
10.30 - 11.00
12.30 - 13.30
15.00 - 15.30
16.30

Registration & Coffee/Tea

Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day

COURSE
CONTENT
DAY4
What is Root Cause Analysis?
Participants learn basic information about the definition and importance
of a Root Cause Analysis:
- Perspectives on Root Cause Analysis
- Uses of Root Cause Analysis in Safety, Quality, & Operations
- Understanding the scope & potential limitations of RCA
- Mental Models System vs. Linear Thinking
* The interaction between Goals, Environment, Technology, Task,
Human Factors & Social Structure
* Organizational culture and Root Cause
* Safety Management System and Root Cause

Root Cause Analysis Tools

Participants will learn to implement:
- Flow charts
- The Five Whys
- Fishbone Diagrams
- Job Hazard Analysis
- Failure Mode and Effects Analysis
- Power Analysis

Identifying Problems and Issues

Oftentimes, members of an organization want to reduce quality and
safety problems, but do not know how to define what the problems are.
Participants learn:
- Problem Statements What is a problem?
- High Risk and Hazards - Prioritizing
- Human error potential Latent vs. Active errors
- Pre-loss vs. post-loss issues

Case Studies

WHAT IS ROOT CAUSE ANALYSIS?

Root Cause Analysis (RCA) is a methodology for
finding and correcting the most important
reasons for performance problems. It is different
from troubleshooting and problem-solving as
these disciplines typically seek solutions to
specific difficulties, whereas RCA is directed at
underlying issues.
Root Cause Analysis (RCA) is designed to provide
the participant with the knowledge, skills and
tools to begin the process of root cause
assessment using selection methods and tools to
complete an exploration of factors contributing
to an incident.
Loss-producing events may have multiple causes
and require a comprehensive approach to
finding ways to break the chain of causation.
Participants will gain the ability to use RCA tools
to identify potential problems and issues,
complete an analysis, and effectively
communicate results and recommendations for
action planning.

DAY5
Data Gathering
Root cause analysis requires evidence and empirical support. In this
module, participants learn:
- How to utilize:
* Reports, inspections, & maintenance logs
* Quality & regulatory reports
- How to conduct interviews
- How to collect loss, injury, and damage data

Analyzing Data
The value of data analysis depends on the organizations question. In this
module, participants learn not only how to create, but to capitalize on:
- Pareto Diagrams
- Trend Charts
- Process Flow Charts

Managing the Process

Root Cause Analysis is not just a rear-view mirror approach for
documentation, but rather a vital procedure for ensuring safety is
improved in an organization. In this module, participants learn:
- Report writing and recommendation development
- How to assure implementation of recommendations
- How to assess unintended consequences

Case Studies

BENEFITS OF RCA:
Course participants will be able to :
Develop and implement a structured
incident investigations program
Initiate and conduct an investigation
Apply causal factor and root cause analysis
for investigating process and non-process
incidents
Develop appropriate recommendations to
address root causes at various levels to
avoid future incidents
Learn how to structure reports
Practise your new skills via actual industry
examples and workshops

BEHAVIORAL
BASED SAFETY
LEADERSHIP
&
ROOT CAUSE
ANALYSIS

REGISTRATION FORM
Fax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360

25 - 29 SEPTEMBER 2016
DUBAI
23 - 27 OCTOBER 2016
BAHRAIN

Email: kris@360bsigroup.com

DELEGATES
1

Name

IN-HOUSE TRAINING
360 BSI is passionate about providing strategic safety
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.

Name on tag :
Job Title :

Email

Mobile

Name

You will receive practical training from a professionally

qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.

Name on tag :

OTHER RELATED PUBLIC COURSES

Job Title :

Email

Mobile

Name

Safety & Risk Management

Emergency Response Management
Visible Safety Leadership
Field Incident Command
Fire Prevention and Hazard Analysis
Serious Incident Prevention
Hazard Identification, Risk Assessment and Risk Control

Name on tag :
Job Title :
Email

Mobile

Hotel Contact Details:

The Diplomat Radisson Blu Hotel, Residence & Spa
Diplomatic Area, PO Box 5243 Manama, Bahrain.
Tel: +973 17 531666
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
Tel: +971 4 2057105 Fax: +971 4 2234698

AUTHORIZATION

(This form is invalid without a signature)

Name

Job Title

Email

Tel :

General Information:
1
2
3
4
5

Cancellations/Substitutions

Organization :

Substitutions are welcome at any time. Please notify us at

least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.

Address :

Signature :

FEES

DUBAI, UAE
BAHRAIN

Date:

Thank you for your registration!

PAYMENT DETAILS

(please tick as appropriate)

* REGISTER 3 DELEGATES
AND GET 15% DISCOUNT

BBS WORKSHOP
USD 2,995

RCA WORKSHOP
USD 1,995

BOTH WORKSHOPS
USD 4,295

25 - 27 SEPT 2016

28 - 29 SEPT 2016

25 - 29 SEPT 2016

23 - 25 OCT 2016

26 - 27 OCT 2016

23 - 27 OCT 2016

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.

Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual

Payment is required within 5 days upon receipt of

the invoice.
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

360 BSI Training Calendar 2016

Event Code
KK-TE-SIN-44

Type
General

COURSE TITLE
Effective Technical Report Writing

DATE - 2016
18 - 19 July 2016

KK-TE-JAK-42

General

Effective Technical Report Writing

31 Aug - 01 Sep 2016 Jakarta

KK-TE-KL-41
KK-MN-KL-133
KK-MN-DUB-138

General
IT
HR

05 - 06 Sept 2016
05 - 06 Sept 2016
25 - 26 Sept 2016

Kuala Lumpur
Kuala Lumpur
Dubai

KK-MN-DUB-129

IT

Effective Technical Report Writing

Document Management, Security & Retention
Change Essentials
Document & Information Management, Security,
Retention & Archiving

25 - 28 Sept 2016

Dubai

SV-SS-DUB-108/109

Safety

Behavioral Based Safety Leadership & Root

Cause Analysis

25 - 29 Sept 2016

Dubai

KK-TE-DUB-48

General

Effective Technical Report Writing

05 - 06 Oct 2016

General

Effective Technical Report Writing

10 - 11 Oct 2016

KK-MN-KL-117/118

General

10 - 13 Oct 2016

KK-MN-KL-119/120

General

10 - 13 Oct 2016

Kuala Lumpur

KK-MN-DUB-121/122

General

16 - 19 Oct 2016

Dubai

KK-MN-DUB-123/124

General

Negotiating Sales Success & Customer Loyalty

Effective Communication, Presentation Skills &
Report Writing
Negotiating Sales Success & Customer Loyalty
Effective Communication, Presentation Skills &
Report Writing
Document & Information Management, Security,
Retention & Archiving

Dubai
Available for Inhouse
Kuala Lumpur

16 - 19 Oct 2016

Dubai

16 - 19 Oct 2016

Available for Inhouse

Behavioral Based Safety Leadership & Root

Cause Analysis

23 - 27 Oct 2016

Bahrain

Effective Technical Report Writing

06 - 07 Nov 2016

Doha

Business Continuity & Disaster Recovery Planning

To be confirmed 2016

Kuala Lumpur

Fraud Control & The COSO 2013 Framework: Improving

To be confirmed 2016
Internal Controls and Organizational Effectiveness

Kuala Lumpur

IT

VENUE
Singapore

SV-SS-BAH-104/105

Safety

KK-TE-DOH-47

General

SV-IT-KL-22

IT

SV-FI-KL-11/12

Finance

SV-MN-DUB-131

HR

Effective Performance Management

To be confirmed 2016

Dubai

SV-MN-DUB-132

HR

Preventing Workplace Bullying

To be confirmed 2016

Dubai

SV-FI-DUB-9/10

Finance

Fraud Control & The COSO 2013 Framework: Improving

To be confirmed 2016
Internal Controls and Organizational Effectiveness

Dubai

Project Management for IT Professionals (23 PDUs)

To be confirmed 2016

Dubai

To be confirmed 2016

Dubai

To be confirmed 2016

Dubai

To be confirmed 2016

Dubai

To be confirmed 2016

Dubai

To be confirmed 2016

Singapore

To be confirmed 2016

Dubai

SV-IT-DUB-19

IT

SV-SS-DUB-96

Safety

SV-SS-DUB-97
SV-IT-DUB-20
SV-IT-DUB-21
KK-MN-SIN-130
KK-MN-DUB-131

Visible Safety Leadership

Quality, Behavior & the Bottom Line: The Human Side of
Safety
Quality Improvement
IT Governance: Governance & Management of
IT
Enterprise IT
IT
IT Information Security Management Principles
Document & Information Management, Security,
IT
Retention & Archiving
Management Green Supply Chain Management

Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360