Professional Documents
Culture Documents
Focus
Importance of Quality
Definitions of Quality
Quality Perspectives
Quality Management
Plan Quality
QA and QC
Quality Improvement
QM concepts
QM principles
Why Bother?
2
Importance of Quality
The first job we have is to turn out quality
merchandise that consumers will buy and keep on
buying.
If we produce it efficiently and economically, we will
earn a profit, in which you will share.
William Cooper Procter
to the Procter and Gamble workforce.
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Definitions of Quality
Definitions of Quality
Viewpoint
Focus
Transcendent Excellence
Product-based Numerous product
attributes
User-based
Value-based
Manufacturin Conformance to
g-based
specifications
Quality Perspectives
transcendent &
product-based
user-based
needs
Marketing
Customer
products
and
services
value-based
Design
manufacturingbased
Manufacturing
Distribution
Information flow
Product flow
Quality Defined
The degree to which a set of inherent characteristics
but
and
To achieve Quality
adopt Quality Management
Quality: the degree to which a set of inherent
characteristics fulfils requirements.
The sum of project and product characteristics that help
fulfil the requirements.
If the project or product meet its requisite purpose
properly it can be considered to be of good quality.
meeting external
customer
requirements
Process level:
linking external
and internal
customer
requirements
Performer/
job level:
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meeting internal
customer
requirements
Quality Management
From http://getpmpcertified.blogspot.co.uk/2011/06/chapter-47-big-picture-of-quality.html
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Plan Quality
Specify
the project requirements and the metrics needed to
measure whether these are achieved
the procedures used to undertake a project (delivering a
service or product, or managing a contract)
the resources that will be needed,
who will do what and when.
QA and QC
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QA and QC
QA
QC
Definition:
Aims to:
Type of
process
Proactive.
Reactive
Responsibility
Everyone on the
operational team.
Purpose
Managerial tool.
Corrective tool.
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Quality improvement
QI within a project
(re)planning
for quality
auditing
quality
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implementing
quality
A systems approach
that integrates
organisational
functions and the
supply chain
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Focus on increasing
customer satisfaction
and reducing costs
Stresses learning
and adaptation to
change
Based on the
scientific
method
Why Bother?
Profitability
Improved quality of
design
Improved quality of
conformance
Higher perceived
value
Higher prices
Increased market
share
Increased
revenues
Lower manufacturing
and service costs
Higher profitability
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Why Bother?
Competitive Advantage
Competitive Advantage
Quality
supports each of these characteristics
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Recap
Importance of Quality
Definitions of Quality
Quality Perspectives
Quality Management
Plan Quality
QA and QC
Quality Improvement
QM concepts
QM principles
Why Bother?
20
References
James Evans and William Lindsay (2002) The
Management and Control of Quality. Fifth Edition
Thomson Learning
DTI (2005) From Quality to Excellence.
http://tinyurl/DTI-Quality
Praxiom Research Group Ltd (2010) ISO 9000, 9001,
and 9004 Quality Management Definitions.
http://www.praxiom.com/iso-definition.htm#Quality
Become a Certified Project Manager:
http://getpmpcertified.blogspot.co.uk/
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Joseph M Juran
Armand V Feigenbaum
Genichi Taguchi
Philip B Crosby
Kaoru Ishikawa
Shigeo Shingo
Tom Peters