Professional Documents
Culture Documents
COMMONS
Survey Data and Analysis
May 25, 2016
METHODOLOGY
Over the course of two months, the Academic Commons team conducted a survey consisting of 32
questions across the 24 campuses. These questions targeted key features of the website while
focusing on detailed use-cases for an array of Commons users. We also included basic demographic
questions to understand the background of users.
After collecting the data, we were able to get a better insight on who we serve, as well as a deeper
understanding what our users are currently doing and want out of our site. With our data, we were
able to develop four personas of the most common users. These will allow us to prioritize how we
will improve the Commons in the future and make development decisions moving forward.
Baruch College 3%
Borough of Manhattan
Community College 4%
Lehman College 3%
Queens College 7%
Queensborough Community
College 12%
York College 6%
Other 1%
1%
21 and Under
58%
Faculty
23% 22 to 34
29%
Graduate students
24% 34 to 44
18%
Staff + Administrators
21% 45 to 54
2%
Undergraduates
14% 55 to 64
6%
Other
6%
64%
Yes
25%
No
11%
Im not sure
notifications
Faculty/Staff
meetings
Colleagues/Friends
From
Links
on a CUNY webpage
Department
orientations
Department-wide
Digital
IT
posters
Conferences
emails
42%
Faculty
18%
Graduate students
16%
14%
10%
Other
roles
Very important
29%
Important
25%
Moderately important
16%
Slightly important
7%
Not important
15%
20%
Once a month
4%
Daily
18%
7%
Other
10%
Once a week
2% Other
60% Desktops
42% Laptops
3%
Mobile Phones
3%
Tablets
6% Daily
16% Weekly
10% Never
5% Other
58%
Groups
47%
19%
Events
15%
13%
11%
9%
Docs
5%
Site-wide Newsfeed
3%
Social Paper
5%
Other
GROUPS
37%
35%
33%
29%
16%
14%
11%
10%
5%
5%
Other
49%
38%
Hosting a site/blog
29%
26%
19%
16%
16%
15%
Following a site/blog to
receive email notifications of
activity
7%
Other
academic interest
EVENTS
75%
58%
29%
15%
11%
58%
42%
42%
35%
9%
5%
Other
41%
23%
21%
21%
18%
10%
10%
5%
Other
74%
52%
Seeing which tools others have used and were successful with
48%
19%
DOCS
52%
28%
24%
24%
20%
16%
87%
47%
33%
SOCIAL PAPER
60%
60%
50%
40%
30%
30%
20%
13% Being able to find and connect with colleagues and peers within CUNY
5% Other