The things I would do as an administrative worker is to check emails three times

a day during early morning, before lunch and in the afternoon. Also, check the
postal mail daily at 10 am. Lastly answer telephone calls.
Some procedures I need to follow and abide to:
Telephone Policy Procedures
-Answer all incoming calls by the third ring
-Calls to the general telephone no will be answered by reception and transferred
to the relevant extension as necessary.
Postal mail policy and Procedure
-Check mailbox daily 10 a.m.
-Open all mail
-Sort mail into in-trays by: manager, sales, accounting/purchasing, hr, customer
service, to be filed (include newsletters, pricelist and product information.)
-Confidential information must be delivered directly to the person specified.
-High priority items must be marked urgent and delivered directly to the person/
department in question.
Email policy and procedure
-Check email 3 times daily
-Read all email to manager, sales, accounting/purchasing, HR
-When you forward the email, identify the appropriate persons name from the
contact list and provide some explanation of the email.

Making an email:

Scenario1:
Mr. Nick Walters, Sales Department has asked you to please send an email to Mr.
George Chu, the Sales Manager of Samsung Inc. to find out the projected date on
which they are hoping they will be able to supply our Company with the 80
Curve Screen TVs that we ordered in June.

Subject: Message from: Nick Walters, 29/11/2014, 5:55 pm

Dear Mr. George Chu,
I am sending this email in behalf of Mr. Nick Waters regarding the projected date
that they are able to supply the 80 Curve screen TV that was ordered since June
to their company.
We appreciate it if you could let us know about the target date as soon as you
can. Thank you.
Kind regards,
Mike Santos
Scenario2:
Mr. Martin Jones has called and asked to speak to the Manager Mr. Bob Jenkins.
Bob Jenkins is not available. Email Bob Jenkins and give the message.
Dear Mr. Bob Jenkins,
Mr. William Jones called and need to talk to you about the supplies not delivered
on time. Below is the detailed call log.
Thanks,
Mike Santos
Caller: Mr. William Jones
Date of call: 29/09/2014
Time of call: 14:00
Contact no.: 0410333333
Message/concern:
Need to talk to the manager about the supplies not delivered on time.
Scenario3:
David Barrett Manager Human Resources has asked you to send an
email to all staff asking them for their ideas on what they would suggest
as a Christmas Party Theme and also have they some suggestions on
where they would like to hold this years party? When we receive their
replies we will call a meeting to discuss the matter further.

Subject: Message from: David Barett,29/11/2014, 6:00 pm

Good day to all staff,
I am sending this email in behalf of Mr. David Barett regarding on asking your
ideas on what all can suggest for the coming Christmas Party Theme. Also asking
for your suggestions on where would you like the hold this years party. Once
your replies are received there would be a meeting to discuss the matter further.
Thank you.
Kind Regards,
Mike Santos
Scenario4:
Need to email Sid Gilmour about customer Henry Ford asking for a copy of
invoice receipt from last week.
Dear Sid Gilmour,
Henry Ford would like to have a copy of the receipt they purchased last week.
They need it for their inventory.
Thank you.
Kind Regards,
Mike Santos
Scenario5:
Email James Page about this months inventory list for the stock of November
2014.
Dear James Page,
Attached in the email is the months inventory list needed in our company this
coming November. Please check for other stocks needed that arent in the list.
Thank you.
Kind Regards,
Mike Santos