RON SKIPPER

Wesley Chapel FL 33543

813.389.4841 813.929.1899 rskipper@verizon.net
www.linkedin.com/pub/ron-skipper/1/a00/b53/
Managed Care Sales Account Management professional with many years of experience managing over 350
different accounts throughout the years (TPAs, Employers, Health Plans, Co-Ops, System Vendors, Resellers, Bill
Review), including demanding positions with a Medicaid Management Information Systems vendor (Unisys), a
TPA (the largest third party administrator in Florida) and the largest Health Benefits and Workers Comp PPO
(preferred provider organization) in the country.
Extensive experience in Management, Sales and Marketing, Revenue Retention/Growth, Product Training, Product
Development/Management, Systems knowledge, Claims Adjudication, Benefit Plan Design, Provider Relations,
EDI Implementation, Presentations, Public Speaking, Care Management, Creativity and Problem Solving has
helped me cultivate strong relationships at various levels deep within each organization including C Level
Executives.

PROFESSIONAL HIGHLIGHTS
MULTIPLAN

1997-Present

*Senior Account Manager (2008Present)

As the client owner, I manage strategic relationships with top level executives within high profile employer groups,
insurance companies, Co-Ops on the Exchange (ACA) technology organizations, health plans and third party
administrators, etc. As the primary business contact, I focus on growing/retaining client business by marketing our PPO
network and various other cost containment solutions such as Clinical negotiations, Waste and Abuse and Medical
Reimbursement Analytics. Duties also include assisting in developing training material, corporate marketing material and
consulting with the broker community. I develop and implement business plans for sales, revenue/budget forecasts, sales
and marketing plans to acquire new customers as well as retain and grow existing accounts' revenue. I lead a team that
consists of an Account Associate, Marketing Analyst and a Research Analyst.
Key Achievements:
Secured annual growth every year of employment, capitalizing on relationship building and negotiation to land
lucrative accounts
Top producer on my team each quarter this year
Achieved up-sell growth from both existing and new clients
Currently manage book of business that exceeds $10M in annual revenue
*Senior Account Executive (2001-2008) (FKA Beech Street)
Duties included setting individual and company-wide sales objectives while developing plans to expand existing business
and up-sell new products, identifying opportunities for strategic alliances and partnerships, performing product
presentations to corporate-level executives and staff, attending industry trade shows and working closely with Product
Development team with expertise on several new products including Consumer Card, Wrap Plus cost containment
product and Health Risk Assessment solution for Utilization Management/Health Care Management/Disease
Management (Capp Care division). I led a team consisting of an Account Manager, Account Associate and a Research
Analyst.
Key Achievements:
Received Top Performer Award for exceeding quarterly sales objectives
Received Beech Streets Presidents Award for surpassing revenue goals
Oversaw a book of business in excess of $6M
Received Vision Mission Values Award for demonstrating team building and creative strategies initiatives
Consistently met and exceeded work performance objectives (8 years running)
Secured 22% average annual growth and achieved over one million dollars in growth from existing and new
clients
100% client retention

*Senior Account Manager (1997-2001)

Was responsible for day-to-day management of many national accounts; including high-profile technology vendors, as
well as payors and insurance companies. Managed a staff of 3 responsible for budgeting, sales proposals, marketing, data
exchange, business plan development, client implementation, claims adjudication and resolution. Worked directly with
senior-level client staff to ensure revenue goals and customer service standards were exceeded.
Key Achievements:
Turned several national software vendors into viable profitable clients by developing a product to automate
claims repricing for product users. This allowed software users to expedite claims turnaround time and reduce
administration costs all while increasing current revenue
Recovered 400K in accounts receivable while adding additional revenue to national client.
*Project Director (1997)
Assigned to manage overall aspect of Florida State Employees Self Insurance (FSESI) Plan and vendor relations. At the
time, FSESI was Beech Streets largest client with over $2.6M in annual revenue. Coordinated efforts of other vendors
including; utilization management, regional PPO networks, State of Florida agency personnel, software vendor for claims
management and training staff. Managed all aspects of relationship including; staff support, IT support and
implementation, AS 400 training for claims repricing, customer service support, claims resolution, audits, state
presentations and meetings and original Request for Proposal.
Key Achievements:
State of Florida audit passed for the first time under my supervision
Reduced data errors of provider file paid claims accuracy by 12%

UNISYS

1994-1997

*Customer Service Supervisor (TPA Division)(1996-1997)

Managed 12 direct reports in Customer Service Call Center during and after implementation of Florida Sate Employees
Health Insurance Plan (self insured). Developed plan matrix using RIMS claims administration software, hired and
trained customer service staff and claims team. Trained claims processors, adjustments clerks, call center representatives
and marketing representatives, developed phone scripts, trained internal and external customers/staff, coordinated and
designed off-site employee meetings and orientations throughout Florida. Developed and trained provider relations team
responsible for statewide training and service. Knowledgeable of entire plan components including, benefits, provider
data/education, utilization review, case management, claim adjudication, etc.
Key Achievements:
Worked directly on implementation team to design and create policy and procedures for entire customer service
team including developing customer service section of RFP
Developed PC-based training system that saved the company several thousand dollars on an outside vendor system was designed for customer service, as well as claims administration software.
Using proprietary software, I developed automated voice response system for Call Center, saving the company
the cost of 3-4 additional employees- the first automated system available to state employees. Upon
implementation, product reduced call volume coming into CSR lines by 10%
Developed interface for initial website employees could use to request and print Statewide Provider Directories the first time this was available to State employees. This reduced hard copy request by 8% thus saving company
printing and mailing costs
*Provider Relations Lead (Medicaid Fiscal Agent)(1994-1996)
Supervised 17 Provider Relations field representatives for Florida State Medicaid Management Information Systems.
Reps were responsible for training Medicaid providers on billing guidelines using various government approved claims
submission processes and forms along with resolving provider issues, which included software installation, education
and training. Extensive knowledge of Medicaid policy required.
Key Achievements:
Developed statewide approved training conferences and the material used to present to attendees all throughout
the State of Florida. Lead presenter.
Developed bi-weekly training sessions in every regional Medicaid office which allowed the state to eliminate biannual statewide training. This saved the company tens of thousands of dollars in travel, man hours, training
material, conference rooms, etc.
Received Leadership award for developing Team Building Strategies

 Received award for dedication for developing Statewide Training initiatives.

Exceeded provider in-service requirement during the first year by 20%
Increased EDI claims submission from provider in my region to 80%

EDUCATIONAL BACKGROUND
Bachelor of Science in Communications (Media Production) Florida State University
Professional Training:
Skill
Level
B2B Direct Sales
Expert
Account Management, Retention and Growth
Expert
Managed Care
Expert
Pre Cert/Case Management/Disease Management
Expert
Healthcare Provider Claims Submission Training
Expert
Communication Skills
Expert
Contract Negotiations
Expert
Benefit Plan Design
Expert
Benefit Plan Matrix Coding
Expert
Strategic Planning
Expert
Provider Relations
Expert
Medicaid Policy Training
Expert
Professional Presentations/Public Speaking
Expert
Vendor and Customer Relationships Management Expert
Revenue/Budget Projections
Expert
Business Plan Development
Expert
Product Development, Implementation
Expert
Marketing Plans, Training Material
Expert
Customer Service Call Center Management
Expert
Sales Material and Training Material
Expert
Software Knowledge (MS Office, PageMaker,
Expert
AS400, Movie Maker, (837/5010, ICD-10)
Miller Heiman Large Account Management
Expert
Miller Heiman Strategic Selling
Expert
SalesForce.com
Expert
Skill Name

Last Used

Experience

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2005
1994
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1997
1997
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1994
1994
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1996
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12 years
19 years
19 years
7
6 years
25 years
19 years
5 years
3 years
19 years
6 years
4 years
22 years
19 years
19 years
19 years
19 years
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4 years
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24 years

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Currently Used
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19 years
19years
8 years