siemens.

com/oilandgas

Lifecycle Management
Comprehensive global support for highest plant
availability, efficiency, and safety

Answers for energy.

2 | Lifecycle Management

Siemens lifecycle service approach

Maximum of
plant availability

Improved plant
efficiency and safety

Flexible support
by experts

Quick and flexible access to

technicians on appropriate level
experts world-wide
technical knowledge

Individual e-mail adress

for contract customers

Local and on-site

service teams

Advanced sensors and

embedded diagnostics

Hotline and dedicated

customer service desks

Unique data base for installed base and knowledge

Defined global structures

forservice agreements

Safe and client controlled

remote access technology

Technical equipment can only contribute to the bottom line when it is fully
available and accessible at all times. The Siemens Lifecycle Management
concept offers solutions that maintain the equipments robustness and adapt
it to the latest, ever-evolving technology developments. Siemens Oil & Gas
Lifecycle Management offers a wide spectrum of services ranging from on-call/
hotline support, preventive and predictive maintenance, to plant improvement
programs, IT security concepts and customized training schedules.
Going beyond the classical role as an on-call service provider, we are prepared
to engage in long term, custom tailored partnerships, aimed to a maximum
ofavailability, efficiency improvement and safety of our clients installations.

Lifecycle Management | 3

A partner for the entire lifecycle

Siemens services are aimed at the entire lifecycle of
anapplication, from early front-end engineering and
EPC functions to services during plant operations.
This includes basic maintenance service and spare-part
concepts as well as modernizations and upgrades to
cyber-security concepts and advanced process control.
Services range from ad hoc help-desk support to permanent support on site, allowing
responsibilities and activities to be tailored according to the customers operating
philosophy. These services can be offered in an integrated operations concept fully
aligned with our customers operations, using advanced concepts such as remote-
control rooms, online collaboration and global databases. Our capabilities, tools, and
experience ensure rapid, configurable, and auditable transitions from the concept
stage to the EPC stage and then smoothly into operations.
Several hundred engineers are currently assisting our customers with all of their
requirements throughout the lifecycle of their systems and plants on a 24/7 basis
and reaching nearly every location around the world. Our engineers are sited regionally,
but as part of our global virtual team they are strategically deployed to ensure the
best possible coverage for our customers, including those who operate their vessels
and platforms in frequently changing locations.

Engineering/Project Phase
Engineering &
Project Management,
Documentation,
Planning,
Procurement,
FAT,
Delivery

Plant Lifecycle
Feed/EPC Phase
Product,
System,
Solutions,
Feed stage/
Documentation,
Bid Management,
Purchase order

Commissioning Phase
Function checks,
Testing & commissioning,
Putting to operation,
Training, SAT,
Completion,
As built drawings
Operation Phase
Warranty, Startup support,
On-Call service 24/7,
Preventive and predictive maintenance,
Repairs, Training, Upgrading, Retrofitting

Lifecycle Mangement

Construction Phase
Preservation,
Mechanical completion,
Clear punch list

4 | Highlights of major services

Highlights of major services

From ad-hoc vendorship
to long-term partnership
Industrial operations have become
increasingly complex during the last
decades. Business has become more
global, more reactive to changing political,
economic and environmental conditions.
Interdependencies have dramatically
increased, and more and more information
must be processed in even shorter time.
At the same time, changing technical
standards and legal restrictions put additional challenges on companies operating
globally.
This is why Siemens has developed its
service capabilities from traditional on-call
readiness and repair services into far
more integrated and flexible structures.
As a long term partner, we offer our clients
to integrate service activities seamlessly
into their operations, with flexible and
modular concepts, adapting to the individual needs of our clients. Our Lifecycle
Management is able to arrange efficient
support even within complex global
structures, balancing and integrating
alltechnical, legal and financial aspects
tomake services maximal efficient.

On-call services
On-call services are aimed to give clients
access to the right resources, in a quick
and flexible manner.
Our global customer support structure
with local offices in all major spots, backed
by global remote services ensures fullfledged and qualified support even at the
most remote locations. Service agreements with Siemens ensure access to
dedicated customer service desks and the
availability of expert services 24/7 within
a global organization.
In addition to standard services around
the clock, we also provide custom support
for projects that are undergoing complex
operations and migrations. These services
are staffed by engineers engaged in dayto-day business on site, which ensures
the appropriate skill availability at all
times.
Response and reaction times as well as
the level of local support required can be
agreed upon in accordance with individual
customer needs.

Highlights of major services | 5

Lifecycle services
Services
Green-

along the entire lifecycle

and brownfield projects

On-call

services, 24/7 hotline support

Preventive
Remote

and predictive maintenane

services and integrated operations

Modernization,
Consulting,
On-site
IT

training

maintenance management

security concepts

Integrated operations

Remote monitoring services

Calling us in case of a failure, is only

one option of support. Considerably
more efficiency and safety can be
obtained by implementing a tailored,
integrated service concept.

Siemens global service and diagnostic

centers for continuous online performance monitoring and remote maintenance are an important factor
inkeeping your OPEX low and your
equipment accessibility high. They
allow us to develop condition monitoring-based maintenance strategies
that reduce downtime and ensure
thehighest possible performance.
Siemens unique remote access
technology provides 100% client
controlled connections, compliant
with all international standards
ofcyber security.

Siemens has the structures, skills and

process in place, combined with an
appropriate technical infrastructure,
tointegrate our services seamlessly
into our customers workflow. This
concept isscaled to adapt to our customers operational philosophies and
needs.
Such kind of turnkey maintenance
services include Siemens engineers
being permanently available on site,
or alternatively being connected from
onshore locations via remote monitoring and maintenance services.
Wealso provide data and tools from
connected non-Siemens offshore
equipment. The latter enables even
suppliers of non-Siemens equipment
to monitor and remotely access their
own equipment.

regular updating and upgrading

Hands-on training and

building local expertise
Building skills is essential for the
effective use of a new system. Every
Siemens contract offers comprehensive training of our customers staff.
In many cases, this includes training
on real-life simulators. We offer
customized training courses and

s tandard equipment training, either

at Siemens locations, on site, or elsewhere to fit our customers needs.

Consulting services
Our consulting services provide
aunique opportunity to guide you
through all stages of your project.
This includes design engineering,
relief management, process safety
management, and software solutions.
For example, COMOS, a leading software for integrated lifecycle engineering, enables better quality decisionmaking throughout the plants
lifecycle. It ensures that engineers
and operators can access all projectrelevant data at all times, across all
company levels and in all project and
operation phases.
Our capabilities, tools, and experience
help ensure rapid, configurable, and
auditable transitions from the concept
tothe EPC and further on to the operational stage. Our early involvement
in theconcept phase results in the
best possible technical solutions
which limits project risks.

6 | Highlights of major services

Siemens provides a wide range of services to secure

thebest possible operation of our deliveries throughout
their entire service life. A service agreement secures
the optimal structure for meeting the customers needs
and a single point of contact to the entire Siemens business portfolio. Naturally, all engineering and maintenance work executed by our LCM teams complies with
ISO 9001/ISO 14001, QMS@Siemens, and the Siemens
Quality Management System.

Tools for improved

planning and operation
Siemens offers a well defined portfolio of
unique software solutions to ensure perfectly coordinated planning, engineering,
installation, and operation of oil and gas
production assets. These solutions make
processes transparent by exchanging
allrequired information throughout the
various stages of the assets lifecycle.
From the initial planning steps with the
Oil and Gas Manager and lifecycle engineering with COMOS to utilizing the
real-time information tool XHQ, Siemens
supports planners, builders, and operators of onshore and offshore oil and gas
production plants around the world.

Planning and calculating

with the Oil and Gas Manager
automated engineering calculations
to reduce development time and costs
integrated design preferences, benchmarks, and past project experience
that drive consistency and traceability
of results
collaboration with all team members
(process, structural, marine, pipeline,
cost estimation) for the study

XHQ: eliminating
operational inefficiency
XHQ aggregates operations data,
subjects it to goal-oriented processing,
and links it in real time with businessrelevant data to achieve the highest
levels of performance and efficient
plant operation
gathering and condensing measurable data to enable better, faster,
more informed decisions across all
levels
From integrated engineering
to integrated operations
With our unique COMOS concept,
customers can integrate their project
assets over the entire lifecycle of an
installation and its equipment. The
unified COMOS data platform provides
plant engineers, construction companies, and operators with a seamless
information flow of project-relevant
data across all levels of their business
and all project stages. The result:
greater transparency, more efficient
workflows, higher productivity, and
increased quality thanks to perfect
coordination of the engineering and
operations domains.

Highlights of major services | 7

Field Service
(call out)
KPIs including
bonus/penalty

Engineering
support

Consulting and
Training
Resident field
service engineers

Spare Parts/Logistic
(Management)

Contract

IT-support

(Remote)
monitoring

Component
refurbishment

Retrofits and
Revamps

Repairs and
overhauls
Trouble
shooting

Comprehensive service concept for the whole scope of supply

Dedicated Customer
Service Desks

Modernization, update
and upgrade services

Customer Service Desks are located in

theSiemens offices near our customers
or even on our clients premises. They
receive additional support from the
Siemens competence centers around
theworld and those of our partners.

Modernization services are aimed on

maintaining and increasing your plants
efficiency. While in early stages regular
software updates help to ensure high
levels of safety and efficiency, systematic
obsolescence management supports
long-term reliability and constant increase
of efficiency. Minor upgrades and adjustments keep your equipment at state of
the art, and help to enhance the overall
lifecycle, thus saving costs and loss of
production.

Customer Service Desks provide dedicated

teams assigned to handle all of the regular
service and maintenance activities on
aday to day basis, in addition to minor
modifications and enhancements. The
scope of work is contracted in a full-scale
Global Service Agreement (GSA) or customized scaled-down contract. The size
and skill base of this core team is designed
according to the customers requirements.
With a dedicated customer service desk,
our clients enjoy
a single point of contact for their
specific portfolio
a dedicated project manager
or service coordinator
prioritized access to critical
skills and resources.

With detailed knowledge and access to

latest in-house information, no one can
consult you better than our experienced
engineers on whats possible and how
todo, in order to get the maximum out
ofyour investment.
Modernization thus helps to
save investment and enhance
the lifecycle of equipment
ensure safe and reliable operation
throughout life time
increase plants efficiency by applying
latest technology improvements.

Published by and copyright 2014:

Siemens AG
Energy Sector
Freyeslebenstrasse 1
91058 Erlangen, Germany

LifeCycle Management
Siemens AS
stre Akervei 88
0596 Oslo, Norway
Post.no@siemens.com
Phone: +47 22 63 30 00

Siemens Energy Inc.

Oil & Gas Solutions
4635 Southwest Freeway
Houston, Texas 77027, USA

For more information, please contact

our Customer Support Center.
Phone: +49 180 524 7000
Fax: +49 180 524 2471
(Charges depending on provider)
E-mail: support.energy@siemens.com
E-mail: oil-gas@siemens.com
Web: www.siemens.com/oil-gas

Power Division
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Trademarks mentioned in this document
are the property of Siemens AG, its affiliates,
or their respective owners.

Subject to change without prior notice.

The information in this document contains general
descriptions of the technical options available, which
may not apply in all cases. The required technical
options should therefore be specified in the contract.