Patricia Blevins

98 Summit Way • Roanoke, VA 24014 • 540-819-7483 • trishblevins@gmail.com

OBJECTIVE
Accomplished, results-oriented Professional interested in continuing work in
Management/Administrator .

SUMMARY OF QUALIFICATIONS
• Skilled in all aspects of management and accounting, posting debits and credits,
reconciling accounts, generating invoices, monthly statements and ensuring
accuracy and completeness of data, negotiating sales contracts and respond to
guest request.
• Proficiency in managing all types of personnel.
• Proven ability to identify and implement improvements to streamline processes
and increase efficiency and productivity.
• Excellent computer skills; proficient with Microsoft Word, Excel, Access, Power
Point SRS Freedom Chart Manager, Misys Tiger, Visual Matrix reservation
system and Outlook. Able to learn proprietary systems/applications quickly and
easily.

PROFESSIONAL EXPERIENCE

Best Western Inn at Valley View – Roanoke, Virginia

Sales Manager 2009-present
Develop and implement sales and marketing strategies for the hotel, including securing
new accounts and maintaining existing accounts, to maximize the profitability of the
hotel and maintain customer satisfaction.
Sell hotel guest rooms, catering services, and meeting space through direct client contact
to maximize total rooms revenues and profits. Establish client base of organizations,
associations, and SMERF accounts through direct outside and inside sales effort. Develop
and maintain relationships with key clients in order to produce group and/or convention
business. Negotiate guest room rates, meeting room rental, function space, and hotel
services within approved booking guidelines. Confirm in writing to the client all
requirements via sales contract. Conduct tours of the hotel and meeting space and
entertain qualified potential clients. Respond quickly to guest requests and follows up to
ensure guest satisfaction. Responsible for maintaining sales files, ACT database, OnQ
Sales and Events, and developing weekly and monthly sales reports in accordance with
the sales procedure standards.
Key Contributions:
Maintained Facebook and Twitter pages for the hotel, giving it a social media presents.
Negotiated two major contracts that resulted in over $100,000 of revenue for the hotel
over a six-month period.
Patricia Blevins

Jefferson Surgical Clinic – Roanoke, Virginia

Medical Records Manager 2007-2009
Manage the Medical Records Department, Front-End Receptionist, and Switchboard for
both JSC locations. Ensure all operations, decisions, and judgments are in compliance
with HIPPA standards and regulations. Plan and develop HIPAA policy manual in
accordance with state and federal regulations. Appointed Privacy Officer for the facility.
Plan and develop job descriptions, standard HR forms, and HR policies. Prepare annual
reviews and maintain personnel records. Proficient in using SRS Freedom Chart
Manager (EMR system) and the appointment scheduler, Misys Tiger. Trained all
existing and new employees on the EMR system and kept abreast of any
changes/improvements of the software.
Key Contributions:
Streamlined the practices medical records by coordinating the process of paper MR to
EMR.
Excelled in job performance, continually taking on increased levels of responsibility and
taking the practice to new levels of excellence and patient care.
Acting Practice Administrator when Administrator is not available.
Privacy Officer for facility, interacting with attorneys and physicians on a regular basis.

Lewis-Gale Medical Center – Salem, Virginia

PBX Coordinator 2000 – 2007
Manage a team of 11 operators to insure quality support for hospital staff and satisfy
patient/caller needs. Ensure all operators decisions and judgments are in compliance with
HIPPA standards and regulations. Prepare annual reviews and maintain personnel
records. Maintain current and orderly records to include paging logs, compliant
information, census reports and physician data. Plan and develop emergency code
procedures in accordance with JACO and state regulations. Coordinate and prepare
emergency department schedule rotations for all active physicians in accordance with
JACO regulations.
Key Contributions:
Streamlined departmental schedules to increase hospital savings by approx. $10,000
yearly.
Excelled in job performance, continually taking on increased levels of responsibility.
9+plus years of experience in medical communications.

Carilion Health Systems – Roanoke, Virginia

PBX Operator 1998 – 2000
Communications Operator for Carilion Roanoke Community Hospital, Carilion Roanoke
Memorial Hospital, Carilion Rehab and Cancer Center. Serve as central link of
communication between the hospital, patients, medical staff and the general public. Act
as paging operator, dispatching beeper pages for physicians and medical staff support.
Execute major code procedures.
Patricia Blevins

Key Contributions: Excelled within a fast-paced environment, continually taking on

increased levels of responsibility.

First Union National Bank – Roanoke, Virginia

Recovery Clerk 1991 – 1996
Ensured accurate and timely processing of accounting data. Performed accounts
receivable functions, posting revenue to recovery accounts. Collaborated with the
recovery department to research and problem-solve any unidentified payments.
Accurately entered transactions into proprietary company accounting system.
Key Contributions:
Demonstrated talent for quickly learning new tasks and completing assignments ahead of
schedule while maintaining a high degree of accuracy.
Contributed substantially to reducing outstanding accounts receivables through improved
collections processes.

EDUCATION
Certificate in Computer Technology, 1987
ECPI – Roanoke, Virginia
Studies in Administration of Justice, 1988-1990
Virginia Western Community College – Roanoke, Virginia