For further informa on see our leaet How we use your health records if

you would like to see the informa on about yourself which we hold in our
records please ask to see our policy on pa ent access to medical records.
We are open every other weekend for pre-booked appointments. However, you
will s ll be able to contact an emergency doctor by telephoning our emergency
line on 020 8397 6361. You will be put through to Harmoni our out of hours sevice
supplied by SWLondon PCT. You can also obtain advice and informa on from NHS
Direct
by telephoning 0845 4647 or via their website at www.nhsdirect.nhs.uk
In addi on to rou ne care with the Doctors, Nurse Prac
Health Care Assistant we also oer:

oner, Nurse and

The Merritt Medical Centre

Well person (man and woman) checks - every 3 years for those who do not

Merritt Gardens

a+end the surgery in the mean me.

Family Planning
Ante-Natal and Post-Natal care
Midwife Clinic
Child Development Checks
Baby and Pre-school vaccina ons
Health Visitor Clinics
Diabetes
Asthma Care
Travel Advice and Vaccina on
Minor Opera on Session
Annual Flu Clinic
Phlebotomy (blood sample taking)
Sexual healthborough wide
Teenage Drop-in on a Thursday a;ernoon
Counselling
Man to Man clinic
Diabe c Clinicborough wide

Chessington
Surrey KT9 2GY
Tel: 020 8397 6361

THE SURGERY IS OPEN

Monday

8.00 7.00

Tuesday

8.00 7.00

Wednesday

8.00 6.30

Thursday

8.00 7.30

Friday

8.00 7.00

Saturday

8.30 10.30
(every other week)

Website:
www.hooksurgery.co.uk

THE PRACTICE TEAM

Dr Toyin Baikie (Partner)
MBBS, DRCOG, DFFP, MRCGP
Qualied Ibadan, Nigeria 1984

Dr A sh Manek (Partner)
MBBS, DRCOG, DCH, MRCGP
Qualied London 2001

Dr Sanjay Kumar
MRCGP, MRCP, DCH, MBBS

Dr Ruth Chapman
MBBS, BSc, MRCPCH, MRCGP

Nurse Prac

oner Debra Lacey

BSc. (Hons), RGN, Dip.Asthma & COPD, Diabetes Cert.

Qualied St. Bartholomews 1976

Nurse Kathy Boon

RGN RM
Qualied Winchester 1990

Mrs Nacima Abdi

PRACTICE MANAGER
Primary Care Management
Assistant Prac ce Manager Mrs Beryl McAllister
Prac ce Secretary Ms Donna Lovely

Complaints and Sugges ons

Should you need to make a complaint or if you have any sugges ons on how we could
do things be+er, please speak or write to Mrs Nacima Abdi Prac ce Manager.
Should you need support in making a complaint please contact Pa ent Advice and
Liaison Service at Kingston PCT 020 8547 5535 Finally, please let us know if you feel we
have done something well!!

Repeat prescrip ons

Requests for repeat prescrip ons will be ready two working days aDer we receive your
request. For safety reasons we do not take requests for repeat prescrip ons over the
telephone.
Most prescrip ons have a tear-o por on lis ng all your current medica on. When
you require a repeat put a ck against the item and return the form to the surgery.
You may post it to us, hand it in at recep on, or put it in the repeat prescrip on box in
the wai ng room. Alterna vely you may request a repeat by le+er or fax. If you would
like us to return your prescrip on by post, please enclose a stamped addressed
envelope and allow enough me for delivery.
Several of the local pharmacies provide a service for ordering and collec ng repeat
prescrip ons. Please speak to your pharmacy if you would like to make use of this.
Rights and responsibili es
Much valuable clinical me is lost when pa ents do not keep their appointments. If
you cannot keep your appointment please telephone as early as possible so that we
may give that appointment to someone else who needs it. Your appointment is for 10
minutes only. If you have a number of problems you are welcome to make a double
appointment. We do try to run to me. If you are late for an appointment the surgery
runs late for all those following you. If you are late you may be asked to book another
appointment or wait ll the end of surgery.
Violent or abusive pa ents
This prac ce has adopted a policy of zero tolerance towards violence or aggression
from anyone visi ng the surgery. We understand that pa ents may be distressed and
may have genuine grievance and will be pleased to discuss this with you. If a pa ent
shows persistent aggression or any violence towards sta we reserve the right to call
the Police to deal with the ma+er. Such a pa ent may be removed from our Prac ce
list.
Conden ality and access to informa on
We undertake to respect the conden ality of your consulta ons with us and will not
release informa on regarding you to a third party without your consent unless there
are excep onal circumstances i.e. you are at risk to yourself or to others.

Website
Please visit our website to see copies of our published policies, newsle+ers and other news. You can
download forms to register so that you can book appointments and order prescrip ons online.

www.hooksurgery.co.uk

Sta
Recep on/clerical

Mrs Dawn Nicholson (senior recep onist)

Mrs Linda Byrne
Miss Amber Newton-Murphy
Monique Hagger

Phlebotomy
Health Care Assistant

Mrs Linda Byrne

Mrs Deborah Broom

District Nurses
Community Midwife

can be contacted at the District Nurses Base 020 83398135

hold clinics here on Wednesday aDernoons.
Contact no: 020 8546 7711
(ask for Community Midwife)

Health Visitor

Our Health Visitors come to the surgery on Thursday aDernoons,

at other mes they can be contacted at their base on 020 8337
0246
Sees children and adults for advice; please ask your GP if you
would like to see her.
Please see one of the Doctors for referral

Registering as a pa ent
We will register pa ents who live within the catchment area indicated by the map a+ached. It will be
helpful if you bring your registra on card from your previous GP with you. You will be asked to
complete a form giving details of your current and previous addresses. If you are from abroad please
state the date you rst came to live in the UK. You will be registered with Hook Surgery but may
express a preference for seeing a par cular GP.

Temporary Residents
We are happy to see pa ents who are staying in the area for up to 3 months if they need to see a
doctor. Please speak to the recep onist and register as a temporary resident.

Home Visits
If you are too ill to visit the surgery please, if possible, request a home visit before 10.30 in the
morning. Please remember that home visits are only available for those too ill to travel. A doctor
may phone back to assess the need and urgency in order to plan their rounds eec vely.

Conden ality

Die cian
Counsellor

The prac ce complies with the Data Protec on Act. All informa on about pa ents is conden al;
from the most sensi ve diagnosis, to the fact of having visited the surgery or being registered at the
Prac ce.

Chaperone Policy
Please see a copy of the policy on our website. This is also available at the prac ce please ask
recep on.

Access for disabled people

There is plenty of parking on site. Access to the surgery and consul ng rooms is all on the level, a liD
is available for access to the rst oor. A wheelchair is also available.

Pa ent Par cipa on/Reference Group

We have an ac ve pa ent par cipa on group. If you would like to take part in events or par cipate
in surveys and discussions about how the prac ce is run or how you would like to see it develop,
please see our website for informa on or ask at recep on.

APPOINTMENTS: TEL: 020 8397 3179

All surgeries are by appointment only. Some appointments are available for urgent, same
day consulta on, but otherwise pa ents are encouraged to consult one par cular doctor
for each episode of illness. Please make a double appointment if you have more than one
problem to discuss. Appointments are usually available from 8.30-11.00 each morning.
The aDernoons vary with some early appointments at 2.30 and later ones up to 8pm on
a Thursday when we oer appointments for commuters who cannot a+end at other mes
due to work commitments.

Registra on
In order for you to register with the surgery you can ll out the registra ons
obtained at recep on or alterna vely go onto the Website and register. Once
registered you can telephone the surgery to book your appointment or
alterna vely register for online services and you will be able to book your
appointments online.

NHS Walk-In Centre

The nearest NHS walk-in centre, where you may receive advice and Treatment,
is Teddington NHS Walk-In Centre,
Teddington Memorial Hospital,
Hampton Road,
Tedington TW11 0JL
Telephone number: 020 8408 8210
The centre is open:
7am - 10pm Monday to Friday and 8am - 9pm at weekends and Bank Holidays.

Check-Ups
If you are over 75 and have not been seen within the last 3 years you may
request a check - up with Debra Lacey, Nurse Prac oner or Kathy Boon,
prac ce nurse.

Computer Access
If you would like to register to book appointments, request repeat
prescrip ons and see a summary of your clinical notes on your own computer
please speak to recep on or download the forms from our website.

Prac ce Area
MerriF Medical Centre
MerriF Gardens
Chessington
Surrey
KT9 2GY