Professional Documents
Culture Documents
Code for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its
citizens, with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate.
To accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.
Build
agile development
Measure
data-driven
decision-making
Learn
user centered
design
We started our week in Salt Lake city presenting the Code for America process of user research based agile development to
Salt Lake County sta and the advantages it has over traditional development. We spend two days conducted interviews
with clients and observing case managers as they used ClientComm. It was exciting to see the benefits clients are getting
from ClientComm. All of the clients we spoke to during a group survey responded that text messaging has helped them
remember court dates and supervision related appointments. From case managers we learned that they relate the visual and
process of texting to their smartphones and expect ClientComm to function in a similar way. The functionality to create
notifications in ClientComm has been completed this week but implementation of this feature has not happened yet. As
more sta use ClientComm and have come to rely on it for important conversations with their clients we want to make sure
we roll it out in a way that is clear and doesn't interrupt case manager usage. We will focus next weeks eorts on improving
the user experience and visual layout of the tool so that notifications integrate cleanly.
Clients described a number of benefits of communicating by text over talking on the phone.
Its quick and eicient to text was the most frequent response.
Its easier to send a text than talk on the phone its more private if you're in a public space.
Nice to have the documentation that I am trying to check in at our agreed time.
On the weekends I can text her and thats pretty awesome.
Workstream
Build
Measure
Learn
Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County