SAURABH GUPTA

Permanent address: H.N.2, Pkt-11, Rajiv

Enclave, Sector-5, Rohini, New Delhi-85
sg0063072@gmail.com
Mob: +919871047777

Telecom Service Professional

Service Delivery/Project Management
Professional Synopsis:
9 years of rich experience in Telecom Service delivery management.
Familiar with ITIL processes (Incident Management, Change Management &
Problem Management)
Familiar with voice, internet and wireless technologies.
Handled many projects across India as well as overseas.
Hardworking and able to multi-task effectively.
Excellent verbal and written communication skill.
Effective to hold conversation with customers & other functional Leaders.
ITIL V3 Certified Professional
Completed PMP certification course. Examination scheduled in May 16.
Skills:

Operations / Service Management.

End User Support Management.

Professional Experience
Ericsson Global
ia Ltd.

From August 2011 Until today.

LOCATION: Noida(GNOC)
POSITION: Senior Engineer

Job Responsibility
Current Profile: Problem Management (From Sep14 Until today)

Working as a lead Problem Manager for BHARTI - International operations.

Currently working as, a MS service provider for Bharti - Africa. Delivered the
same successfully for Bharti - Bangladesh, AIRCEL -India, Vietnam Mobile,
Lime-Dentist, Telenor, DIGICEL-PNG.
Performing RCA for Critical & Major incidents, analyzing after the Root Cause
of an incident, identification of problem, propose MAL actions & follow up for

its closure resulting in elimination of future repetition & prevention of the

outage.
Handling the escalated cases, driving the teams with involving the required
support as per requirement leading towards closure of the issue. Multi-vendor
experience.
Flashing the Workarounds & updating the KEDB. Preparation of the Final MIR
with fruitful inputs which is delivered to Customer within SLA.
Pro-actively interfacing with other cross-functional organizational entities, as
Incident Management, Design and Planning, Change Management, Field
Maintenance, MPBN- Packet Core, Back Office (2nd Level Assurance), Front
Office (1st Level Assurance), MSIP for timely closure of proactive & derived
reactive actions proposed by us & efficient delivery of Services.
Trending of the outages with trend analysis report, WLA KPI report, MAL
Tracker-Open actions, Problem Tickets, & publishing opco wise dashboards.
Interaction with Customer in meetings, conferences and mails.
Direct interaction with 3PP vendors, ISP for hired error-free services.
Interacting SDM's & supporting the back-office teams with suggestion of
desired solution leading to restoration of services within SLA with customer
satisfaction.
Capable to put & maintain a Professional & healthy image of my Organization
& employees in front of the Customer and outer world. Quality delivery with
expertise.
Commitment to get the job done with efficient & quality leading to
appreciation from valued Customers.

Past Profile: Incident Management (from Feb13 to Sep14)

To manage Incident 24X7 and ensure minimal disruption to the service.

Speedy Restoration for all incidents.
Setting up of Technical & Management Bridge.
Verification of notifications to ensure completeness & correctness of the
information being sent to the customer.
To act as a center focal point for all departments during high severity incident
and coordinate between them to get the speedy results.
Assemble the Recovery team once high severity incident is declared.
Ensure an Action plan / Back Up Plan is created for the restoration within
SLA.
Ensure timely communication / information flow towards internal & external
stakeholders.
Ensure report delivery towards internal & external customer within
the SLA.

Past Profile: Back Office Transmission

Subject matter expert for DIGICEL-PNG account in transmission domain.

Successful transition of project from PNG to GSC-India.

Configuration of IP traffic on SDH & Ethernet (VLAN, WAN, RL-IME & RSTP)
for 3G & 4G network.

Troubleshooting of 2G, 3G and 4G network with proper resolution within

agreed SLA.

Proactively monitor and maintain health of network.

Co-ordination and closure with customer and other teams during outages.

Co-ordination with project team for integrated new sites.

Recruiting and training to new resources for project.

Professional Experience

Tech
Mahindra Ltd.

From May, 2010 to July, 2011

LOCATION: Pune
POSITION: Planning Engineer (OG2).
Project: TELUS DAT, Canada.

Job Profile

End to end provisioning and delivery of T1 for various services on customers

demand with in SLA.
Handling pressure situations and providing on call resolution for design
related issues.
Appropriately escalate relevant Design, Assign, Activation or Test issues
inside or outside DAT to resolve in order to meet the teams internal and
external TELUS and customer commitments.
Providing Knowledge Transfer (KT) to the new recruits.
Making the Standard Operating Procedures (SOP) for various service types.

Experience
Reliance
Communicati
ons Ltd.

From- FEB-2008 to DEC-2009

LOCATION: Delhi Circle
POSITION: Network Planning & Deployment Engineer
From- DEC-2009 to MAY-2010
LOCATION: DAKC MUMBAI
POSITION: Service Provisioning Engineer(NOC)

Job Profile

Planning for network enhancement and bandwidth optimization for Delhi circle.
Co-ordination with vendors and other domains for deployment of transmission
nodes.
Co-ordination with other ISPs and Operators like Airtel, Vodafone, MTNL etc for
POIs and 10G ring integration.
Network Up gradation from STM-1 ring to STM-4 ring and STM4 to STM-16 Ring
during the maintenance window.
Traffic migration, ring shifting and ring splitting for bandwidth optimization.
Up gradation of Backhaul from STM-1 to STM-4 & STM-4 to STM-4 to STM-16.

Commissioning of OMEs of Nortel (OME 6110, 6120, 6130, 6140, 6500).

Co-ordination for various projects with NHQ Mumbai and local I&C team i.e. GSM,
DTH, IPTV etc.
Network optimization for congestion and capacity planning for 17 circles covering
10 metros.
A/T for newly commissioned Nortel OME6500 (STM-64).

Previous Experience
RailTel
Corporation
of India Ltd

AUG-2006-To FEB-2008
POSITION: Network Engineer in NOC.

Job Profile

Designing of Fibre network for providing Broadband and Leased Line services to
customers in Northern Region, Indian Railways, which includes Fibre (route)
planning and management
Complete Administration of STM-1, STM-4 and STM-16 NMS provided by Alcatel,
Tejas, Fibcom and WRI
E1 & Tributary Management & providing services to Indian Railways and various
Telecom operators such as 1) Airtel 2) Hutch 3) Idea 4) Tulip 5) TTSL 6) Sify etc.
End to End 2 Mbps testing and link testing. Alarm Management, Synchronization
of Network, Management of Bandwidth.
Defining Various protection techniques in existing and new traffic circuits
Designing Synchronizations for SDH equipment and Implementing according to
ITUT standards
Fibre testing and Equipment Configurations.
Alarm monitoring and fault rectification.
NMS operation and maintenance activity.

Educational Qualifications
B.Tech (Electronics & Communication)
Ch. Charan Singh University, Meerut in 2006.
XII (2000-2001)
Crescent Public School, Pitampura, New Delhi
X (1998-199)
D.A.V. Public School New Delhi.
Certifications achieved

CCNA R&S CSCO11185959

ITIL Foundation in IT Service Management GR750234149SG

Personal Profile
Name:
Date of Birth:
Marital Status:
Nationality:
Father's Name:
Passport:

Saurabh Gupta
25-03-1984
Married
Indian.
Mr D.K. Gupta
G0291720