1) A primary benefit of MBO is:

A) Avoid competition
B) Resistance against new entrance
C) Improve employee motivation
D) Increase resources
2) Functional departmentalization groups jobs by which of the following?
A) Tasks they perform
B) Territories they serve
C) Products or services they manufacture or produce
D) Type of customer they serve
3) Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into
functions The study of the management function that defines goals and establishes strategies to
achieve them is called:
A) Planning
B) Organizing
C) Leading
D) Controlling
4) Which one of the following items best reflects the extent to which a society places a high
value on reducing risk and instability?
A) Uncertainty avoidance
B) Power distance
C) Masculinity/femininity
D) Long-term/short-term orientation
5) When a manger made a decision and he is uncertain about the outcomes His decision is likely
to be:
A) Of Poor Quality
B) Unacceptable
C) Successful
D) Risky
6) Forecasting techniques fall into which of the following two categories?
A) Fixed asset and human capital
B) Predictive and confirmatory
C) Quantitative and qualitative
D) Empirical and conceptual
7) A plan developed to carry out a course of action that is not likely to be repeated in the future
is called:
A) Single-use plan
B) Specific plan
C) Reaction plan
D) Directional plan
8) The organization which has no interaction with its external environment is called:
A) Open system
B) Closed system
C) Non-interactive system
D) Moderated system
9) Which famous management thinker was related with the development of Theory X?
A) Douglas McGregor
B) Abraham Maslow

C) Frederick Herzberg
D) Chester Barnard
10) The management function that specifies goals to be achieved and deciding in advance the
appropriate actions to achieve those goals is:
A) Leading
B) Controlling
C) Organizing
D) Planning
11) Supervisor is another name for whom?
A. team leaders
B. middle managers
C. first-line managers
D. top managers
12) Which of the following is true concerning technical and managerial skills?
A. Human skills and technical skills remain equally important as managers move to higher levels.
B. Technical-skill needs remain necessary and human skills decrease as managers move to
higher levels.
C. Human skills remain necessary and technical-skill needs decrease as managers move to
higher levels.
D. Both human-skill and technical-skill needs decrease as managers move to higher levels.
13) Which of the following views of managerial impact is useful in explaining the high turnover
among college and professional sports coaches who can be considered the managers of their
teams?
A. symbolic
B. omnipotent
C. generalist
D. autocratic
14) Managers operate within the constraints imposed by__________________.
A. government at the federal and state level
B. the employees of the organization
C. the organizations culture and environment
D. the organizations board of directors
15) Which of the following is not an example of a constituency that makes up the specific
environment?
a) customers
b) sociocultural factors
c) suppliers
d) competitors
16) Employees in organizations with strong cultures _______________.
A. are more committed to their organization
B. are more likely to leave the organization than stay
C. are more willing to perform illegal activities
D. are more likely to follow directives from peers
17) When Japanese employees use words such as: KAIZEN and RINGI, they are using
organizational __________.
A. languages
B. rituals
C. symbols

D. artifacts
18) According to the textbook, _______________ refers to the number of components in an
organizations environment and the extent of the knowledge that the organization has about
those components.
A. degree of stability
B. openness
C. degree of complexity
D. change
19) A manager resolving conflict among organizational members is performing what function?
A. controlling
B. commanding
C. directing
D. leading
20) According to Mintzbergs management roles, the _____________ roles are those that involve
people and other duties that are ceremonial and symbolic in nature.
A. informational
B. interpersonal
C. technical
D. decisional
21) Hawthorne studies were a series of early experiments that focused on:
A) Behavior in the workplace
B) Ethics in the workplace
C) Group norms
D) Interpersonal dynamics
22) Selecting an alternative in the decision-making process is accomplished by option:
A) Choosing the alternative with the highest score
B) Choosing the One You Like Best
C) Selecting the alternative that has the lowest price
D) Selecting the alternative that is the most reliable
23) A plan developed to carry out a course of action that is not likely to be repeated in the future
is called:
A) Single-use plan
B) Specific plan
C) Reaction plan
D) Direction plan
24) Concern for employee motivation is most closely associated with which of the following
management approach?
A) Bureaucracy
B) Organizational behavior (NOT SURE)
C) Scientific management
D) Systems
25) Interest rates, inflation rates, and stock market indexes are all examples of which of the
factor of an organizations general environment?
A) Economic
B) Political
C) Social
D) Technological

26) Which factor has been the most rapidly changing component in an organizations general
environment in the past quarter-century?
A) Global
B) Economic
C) Social
D) Technological
27) The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as:
A) Planning
B) Organizing
C) Leading
D) Controlling
28) When Usman decides to deploy employees to another department that is lagging behind in
production, he is acting in which of the following roles?
A) Spokesperson
B) Negotiator
C) Leader
D) Resource allocator
29) The greater the risk involves in making a decision, the greater the:
A) Outcomes
B) Information available
C) Rewards
D) Uncertainty
30) Each subordinate should report to one and only one superior is called:
A) Authority
B) Unity of command
C) Unity of direction
D) Order
31) Which of the following is part of the principles of management identified by Henri Fayol?
A) Scalar chain
B) Innovation
C) Efficiency
D) Motivation
32) A learning organization has developed its________
A) Educational department to keep employees trained
B) Capacity to adapt and change
C) Barriers to entry of its markets
D) A sustainable competitive advantage that is easy to maintain
33) Which of the following is not a suggestion for motivating employees?
A) Recognize individual differences
B) Makes goals very difficult to achieve
C) Match people to jobs
D) Individualize rewards
34) In Maslows need hierarchy, a healthy work environment is an example of what type of need?
A) Physiological
B) Steem
C) Safety
D) Social

35) The plans which deal with fairly small set of activities are called:
A) Strategic plan
B) Tactical plan
C) Operational plan
D) Personal plan
36) Which of the following is known as the process of getting activities completed efficiently and
effectively with and through other people?
A) Leading
B) Management
C) Supervision
D) Controlling
37) Which of the following describe(s) a global marketplace?
A) The entire world is a marketplace
B) National borders are irrelevant
C) The potential for organizations to grow expands dramatically
D) All of the given options
38) The assignment of new or additional responsibilities to a subordinate is called:
A) Coordination
B) Specialization
C) Delegation
D) Span of control
39) Which of the following management thinker created a role classification system based on
how managers spend their time at work to describe a managers role?
A) Peter Brabeck-Letmathe
B) Abraham Maslow
C) Andrea Jung
D) Henry Mintzberg
40) Which expectancy theory linkage explains the degree to which a student desires a good job?
A) Expectancy
B) Effort to performance
C) Input to outcome
D) Valence
41) The assignment of new or additional responsibilities to a subordinate is called:
A) Coordination
B) Specialization
C) Delegation
D) Span of control
42) Which ethical approach is guided by what will result in the greatest good for the greatest
number of people?
A) Moral-Rights approach
B) Individual approach
C) Utilitarian approach
D) Justice approach
43) Low level management has a complete authority to make decisions in case of:
A) Centralization
B) Decentralization
C) Scalar Chain

D) Order
44) Which one of the following individuals is most closely associated with scientific
management?
A) Frederick Taylor
B) Mary Parker Follett
C) Harold Koontz
D) Max Weber
45) Each subordinate should report to one and only one superior is called:
A) Authority
B) Unity of command
C) Unity of direction
D) Order
46) There are many healthcare products manufacturers XYZ Company manufactures only
personal hygiene products It markets such products deodorant, body powder, body creams, and
exfoliates Because it only stocks body care and personal hygiene products, it is using ___
strategy :
A) Prospecting
B) Emergent
C) Focus
D) Cost leadership
47) When managers give goals to employees, they must always: :
A) Use employee-recognition as a reward
B) Provide feedback to the employees
C) Let the employees participate in setting the goals
D) All of the given options
48) The organization that has developed the capacity to continuously learn, adapt, and change is
called:
A) Virtual organization
B) Learning organization
C) Traditional organization
D) Bureaucratic organization
49) Your firms attorney has which of the following power when giving legal advice?
A) Legitimate
B) Status
C) Expert
D) Coercive
50) Which of the following is a function of how much decision-making authority is pushed down
to lower levels in the organization?
A) Departmentalization
B) Centralization
C) Span of control
D) Power
51) Organizations that are highly flexible and adaptive are described as which of the following?
A) Organic
B) Mechanistic
C) Rational
D) Intuitive

52) A human resource manager attending a local Society for Human Resource Management
meeting would be functioning in which of the following role?
A) Informational
B) Leader
C) Liaison
D) Disseminator
53) Which type of environment is best suited for mechanistic organizations?
A) Dynamic
B) Manufacturing
C) Service
D) Stable
54) The most outspoken advocate of the classical view of social responsibility is economist and
Nobel prize winner:
A) Carnegie Milton
B) Charles Darwin
C) Milton Freeman
D) Milton Friedman
55) In traditional goal setting, the goals are set at the top level of management and after that
they:
A) Become the responsibility of first-line management
B) Are broken down into sub goals for each level of the organization
C) All the efforts to achieve the goals are directed by top management
D) Are delegated to the next lower level to be achieved
56) Which of the management tasks is the most important for a supervisory manager?
A) Planning
B) Organizing
C) Controlling
D) Staffing
57) A budget is an example of which of the following plan?
A) Strategic plan
B) Single use plan
C) Informal plan
D) Standing plan
58) Which of the following is the final step in the decision-making process?
A) Identifying the problem
B) Evaluating the decisions effectiveness
C) Identifying decision criteria
D) Selecting an alternative that can resolve the problem
59) The behavioral dimension of leadership involving the concern that the leader has for the
feelings, needs, personal interest, problems, and well-being of followers is referred to as which of
the following?
A) Consideration
B) Initiating structure
C) Autocratic
D) Democratic
60) What type of an organization actively creates, acquires, and transfers knowledge within itself
and is able to modify its behavior to reflect new knowledge?
A) Enlightened organization
B) Conceptualized organization

C) Learning organization
D) Modern organization
61) Monitoring organizational progress towards goal attainment is called:
A) Planning
B) Organizing
C) Leading
D) Controlling
62) Organizational culture is similar to an individuals:
A) Skills
B) Personality
C) Motivation
D) Ability
63) Which of the following is NOT an example of an organizations general environment?
A. Economic conditions
B. Political conditions
C. Social conditions
64) Who presented the Concept of Quality?
A. Henri Fayol
B. ProfHenryMintzberg
C. Frank & Lillian Gilbreth
D. ProfEdward Deming
65) In order to communicate, motivate and delegate a manager must have:
A. Political skills
B. Conceptual skills
C. Technical skills
D. Interpersonal skills
66) Which of the following is called output of a system?
A. Services
B. Material
C. Human
D. Information resource
67) Who is credited for the theory of motivation based on the hierarchy of needs?
A. Abraham Maslow
B. Douglas McGregor
C. Henri Fayol
D. Mary Parker Follett
68) Which of the following is NOT an example of a constituency that makes up the specific
environment?
A. Customers
B. Socio-cultural
C. Suppliers
D. Competitors
69) The SWOT approach assesses an organizations:
A. Speed, Wants, Order, Timing
B. Studies, Workflows, Opportunities, Trials
C. Strengths, Weaknesses, Opportunities, Threats
D. Signs, Worries, Objectives, Techniques

70) An office supply firm that has three departments based upon retail, wholesale, and
governmental customers is using which of the following types of departmentalization?
A. Functional
B. Product
C. Customer
D. Geographic
71) To determine the ___________, a manager must determine what is relevant or important in
resolving the problem
A. Geocentric behavior needed
B. Number of allowable alternatives
C. Weighting of decision criteria
D. Decision criteria
72) A manager who strives to ensure the activities of the organizations employees are supported
and blend well with those of individuals outside the firm could be said to hold which of the
following interpersonal role within the company?
A. Liaison
B. Disseminator
C. Figure head
D. Entrepreneur
73) What would be the best description of plans that focus on the broad future of the
organization and incorporate both external environmental demands and internal resources into
managers actions?
A. Operational plans
B. Tactical plans
C. Strategic plans
D. Holistic plans
74) Which of the following scientist is most closely associated with the Hawthornestudies?
A. Adams
B. Mayo
C. Lawler
D. Barnard
75) When objectives are not written down or rarely verbalized, and the planning is general and
lacks continuity, which of the following types of planning is used?
A. Environmental planning
B. Economic planning
C. Informal planning
D. Formal planning
76) Which of the following is the power that rests on the leaders ability to punish or control?
A. Reward power
B. Coercive power
C. Expert power
D. Referent power
77) Inspiring people to be high performer is called:
A. Controlling
B. Leading
C. Planning
D. Organizing

78) Which of the following theory is currently the most widely accepted when describing
employee motivation?
A. Reinforcement
B. Three-need
C. Expectancy
D. Equity
79) Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come
under which of the following management role?
A. Leader
B. Liaison
C. Figurehead
D. Negotiator
80) LG and Sony electronics agreed to cooperate on developing new technologies
Representatives from each firm meet regularly to coordinate this new venture Which of the
following roles these mangers are playing?
A. Liaison
B. Leader
C. Disseminator
D. Spokesperson
81) A skill or capability that enables an organization to conceive of and implement its strategies
is its:
A. Strength
B. Weakness
C. Opportunity
D. Threat
82) The task environment of organizations consists of constituencies that have a direct impact on
managers decisions and actions The main constituencies are made up of customers, suppliers,
competitors, and ________
A. Legislators
B. Pressure groups
C. Employees
D. Lawyers
83) Set of processes involved in creating or determining the strategies of the organization is
called:
A. Strategy formulation
B. Strategy implementation
C. Strategy evaluation
D. Strategy imitation
84) What type of an organization actively creates, acquires, and transfers knowledge within itself
and is able to modify its behavior to reflect new knowledge?
A. Enlightened organization
B. Conceptualized organization
C. Learning organization
D. Modern organization
85) Which of the following is a general statement or understanding that guide or channelize
thinking in decision making?
A. Policy
B. Procedure

C. Rule
D. Project
86) Which of the following is a process that involves managers from all parts of the organization
in the formulation of strategic goals?
A. Strategic management
B. Strategic positioning
C. Strategic planning
D. Strategic organizing
87) Maslows need hierarchy, a healthy work environment is an example of what type of need?
A. Physiological
B. Esteem
C. Safety
D. Social
88) That would be the best description of plans that focus on the broad future of the organization
and incorporate both external environmental demands and internal resources into managers
actions?
A. Operational plans
B. Tactical plans
C. Strategic plans
D. Holistic plans
89) Which of the following is NOT a key element of the Total Quality Management approach?
A. Focus on the customer
B. Employee involvement
C. Continuous improvement
D. Focus on the supplier
90) When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using which of the following skills?
A. Technical
B. Conceptual
C. Situational
D. Ethical
91) The process of selecting decision criteria is accomplished by:
A. Massaging the data that will support a given decision
B. Flipping a coin to produce a chance of being right
C. Determining what is relevant in making the decision
D. Examining the difference in the opportunities available
92) Alternatives that an organization chooses from its operations across several industries and
several markets is called:
A. Business-level strategy
B. Corporate-level strategy
C. Functional-level strategy
D. Market-level strategy
93) In the MBO system:
A. Objectives are determined by management
B. Goals are only reviewed at the time of completion
C. Goals are used as controls

D. Progress is periodically reviewed

94) Strategic plans cover a broader view of the organization and include the formulation of goals,
whereas operational plans define ways to:
A. Maximize the organizations profits
B. Achieve the goals
C. Minimize the number of employees
D. Provide the most efficient methods of production
95) The first step in the decision-making process is which of the following?
A. Developing decision criteria
B. Allocating weights to the criteria
C. Analyzing alternatives
D. Identifying a problem
96) A skill or capability that enables an organization to conceive of and implement its strategies
is its:
A. Strength
B. Weakness
C. Opportunity
D. Threat
97) The management function that specifies goals to be achieved and deciding in advance the
appropriate actions to achieve those goals is:
A. Leading
B. Controlling
C. Organizing
D. Planning
98) The plans which deal with fairly small set of activities are called:
A. Strategic plan
B. Tactical plan
C. Operational plan
D. Personal plan
99) A budget is an example of which of the following plan?
A. Strategic plan
B. Single use plan
C. Informal plan
D. Standing plan
100) Which of the following can be defined as the art and science of formulating, implementing
and evaluating cross-functional decisions that enable an organization to achieve its objectives?
A. Strategy formulation
B. Strategy evaluation
C. Strategy implementation
D. Strategic management
101) Which of the following is NOT one of the situational factors thought to influence the
relationship between leader behavior and subordinate motivation to perform in the path-goal
theory?
A. Preferences of the leader
B. Subordinate locus of control
C. Characteristics of the work group
D. Task structure

102) Social obligation is the obligation of a business to meet its:

A. Social and technological responsibilities
B. Economic and social responsibilities
C. Technological and economic responsibilities
D. Economic and legal responsibilities
103) All of the following are the examples of the actions that can be taken in strategy
implementation stage EXCEPT:
A. Changing organizations pricing strategy
B. Developing new employee benefits
C. Transferring managers among divisions
D. Taking corrective action when needed
104) The method by which strategies are operational zed or executed within the organization is
called:
A. Strategy implementation
B. Strategy evaluation
C. Strategy formulation
D. Strategy imitation
105) The idea that employees should also share the profit of organization was given by:
A. Frederick Taylor
B. Robert Owen
C. Charles Babbage
D. W Edwards Deming
106) In some countries, such as Venezuela, titles, rank, and status carry a lot of weight These
countries have a large:
A. Power distance
B. Uncertainty avoidance
C. Short- versus long-term orientation
D. Individualism versus collectivism
107) Which of the following is associated with the classical view of social responsibility?
A. Economist Robert Reich
B. Concern for social welfare
C. Stockholder financial return
D. Voluntary activities
108) Which of the following management thinker created a role classification system based on
how managers spend their time at work to describe a managers role?
A. Peter Brabeck-Letmathe
B. Abraham Maslow
C. Andrea Jung
D. Henry Mintzberg
109) Which of the management tasks is the most important for a supervisory manager?
A. Planning
B. Organizing
C. Controlling
D. Staffing
110) Forecasting techniques fall into which of the following two categories?
A. Fixed asset and human capital
B. Predictive and confirmatory
C. Quantitative and qualitative
D. Empirical and conceptual

111) If all criteria in the decision making are equal, weighting the criteria ______________.
A. improves decision making when large numbers of criteria are involved
B. is not needed
C. produces excellent decisions
D. improves the criteria
112) Decision making is (simplistically) typically described as which of the following?
A. deciding what is correct
B. putting preferences on paper
C. choosing among alternatives
D. processing information to completion
113) In Step 6 of the decision-making process, each alternative is evaluated by appraising it
against the _____________.
A. subjective goals of the decision maker
B. criteria
C. assessed values
D. implementation strategy
114) According to the textbook, because managers cant possibly analyze all information on all
alternatives, managers ______________, rather than ______________.
A. maximize; satisfice
B. maximize; minimize
C. satisfice; minimize
D. satisfice; maximize
Answer Keys
Question No. Answer Question No. Answer Question No. Answer Question No. Answer Question
No. Answer
1 C 26 D 51 C 76 C 101 D
2 A 27 D 52 C 77 B 102 D
3 A 28 D 53 A 78 B 103 A
4 A 29 C 54 C 79 B 104 A
5 D 30 B 55 B 80 A 105 C
6 C 31 A 56 C 81 A 106 A
7 A 32 B 57 B 82 A 107 A
8 B 33 B 58 B 83 A 108 D
9 A 34 C 59 D 84 C 109 C
10 D 35 C 60 C 85 A 110 C
11 C 36 B 61 D 86 A 111 B
12 C 37 D 62 B 87 C 112 C
13 B 38 C 63 C 88 C 113 B
14 C 39 D 64 D 89 D 114 D
15 B 40 A 65 D 90 A
16 A 41 C 66 B 91 B
17 A 42 D 67 A 92 D
18 C 43 B 68 B 93 A
19 D 44 A 69 C 94 B
20 B 45 B 70 A 95 D
21 A 46 C 71 D 96 A
22 A 47 D 72 C 97 D
23 B 48 B 73 C 98 D
24 B 49 C 74 B 99 B
25 A 50 A 75 C 100 D

Question 1
In what order do managers typically perform the managerial functions?
a) organising, planning, controlling, leading
b) organising, leading, planning, controlling
c) planning, organising, leading, controlling
d) planning, organising, controlling, leading
Question 2
Who of the following is the industrial philanthropist?
a) Frederick Taylor
b) Seebohm Rowntree
c) Henry Ford
d) Max Weber
Question 3
Which one of the following is not one of Drucker's five guiding principles of management?
a) Making people's strengths effective and their weaknesses irrelevant.
b) Enhancing the ability of people to contribute.
c) To operate the organisation's status system.
d) Integrating people in a common venture by thinking through, setting and exemplifying the
organisational objectives, values and goals.
Question 4
What are the three interpersonal roles of managers?
a) Figurehead, leader and liaison
b) Spokesperson, leader, coordinator
c) Director, coordinator, disseminator
d) Communicator, organiser, spokesperson
Question 5
At what level of an organisation does a corporate manager operate?
a) Functional
b) Operational
c) Middle level
d) Top level

Question 6
What is the guiding principle behind New Public Management?
a) Profit maximisation
b) Introducing private sector business principles into the public sector
c) Replacing public management with private sector management
d) Restructuring public organisations
Question 7
Which one is not a recognised key skill of management?
a) Conceptual skills
b) Human skills
c) Technical skills
d) Writing skills
Question 8
Which of these is not part of the recognised challenges for modern managers?
a) Micro-managing the workforce
b) Managing communications
c) Managing change
d) Managing the learning organisation
Question 9
Who of these is the entrepreneur?
a) Barack Obama
b) James Dyson
c) Damien Hirst
d) Mo Farah
Question 10
What is a social enterprise concerned with?
a) Profit maximisation
b) Maximising market share
c) Providing public service
d) Running a business to create social benefits
Answers of the forgoing 10 Mcqs.
1.C

2.B
3.C
4.A
5.D
6.B
7.D
8.A
9.B
10.D
Management information system

1.

Nicholas Carr, an editor at Harvard Business Review wrote an article titled "IT Doesn't
Matter," which stirred significant debate in the business community. Which of the following
was NOT one of Carr's arguments?
Your
All firms can use IT to achieve a strategic edge over its competitors.
Answer:

2.

There are five factors to consider when assessing the growing impact of IT in business
firms both today and over the next ten years. Which one of the following is NOT one of
those factors?
Correct
Answer:

Emergence of more personal appliances

3.

The _______________ is bringing about a convergence of technologies, roiling markets,

entire industries, and firms in the process.
Your
Internet
Answer:

4.

Due to networking and the Internet, relationships with customers, employees, suppliers,
and logistic partners are becoming:
Correct
Answer:

5.

As a supplier, you cannot do business with Wal-Mart unless you adopt their well-defined:
Correct
Answer:

6.

digital technologies.

One characteristic difference between the new manager and the traditional manager is the
new manager's:
Correct
Answer:

7.

digital relationships

reliance on informal commitments and networks to establish goals.

Information-intense products require:

Correct

a great deal of knowledge and training to produce.

Answer:

8.

When nearly all core business processes are digitally enabled,

Your
the firm is more competitive and efficient.
Answer:

9.

Data shaped into meaningful form are called:

Correct
Answer:

10
.

Computer literacy focuses primarily on:

Correct
Answer:

11
.

network.

The technical approach to information systems includes:

Correct
Answer:

14
.

the World Wide Web.

The linkage of two or more computers together to share data or resources is called a(n):
Correct
Answer:

13
.

a knowledge of information technology.

The system with universally accepted standards for storing, retrieving, formatting, and
displaying information in a networking environment is called:
Correct
Answer:

12
.

information.

computer science, management science, and operations research.

The study of the use of computer-based information systems by managers is called:

Correct
Answer:

MIS.

15
.

According to the _______________ perspective on information systems, the performance

of the system is optimal when the technology and the organization create a good balance.
Correct
Answer:

1.

Enterprise applications do all of the following EXCEPT:

Correct Answer:

2.

Sociotechnical

Treat functional areas as separate "islands" of information.

These systems typically provide periodic reports rather than instant information on
operations:
Correct Answer:

management-level systems.

3.

ESSs are:
Your Answer:

4.

A hotel reservation system would be classified as a(n):

Your Answer:
transaction-level system.

5.

The major source of data for other systems are:

Correct Answer:

6.

TPS.

The most advanced graphics software in any system used by management is normally
found in:
Correct Answer:

7.

strategic-level systems.

ESS.

Unlike other types of information systems, these systems are NOT designated primarily to

solve specific problems:

Your Answer:
executive support systems.

8.

Budgeting, profit planning, and portfolio analysis are examples of:

Correct Answer:

finance and accounting information systems.

9.

This function is responsible for managing the firm's stocks and bonds.
Your Answer:
Finance

10
.

The foundation for a customer or demand-driven organization often is based on the use of:
Correct Answer:

11
.

Enterprise software:
Correct Answer:

12
.

supply chain management.

Tracking the status of orders and checking inventory availability are features of:
Correct Answer:

14
.

models and automates many business processes.

The ability to generate demand forecasts for a product and to develop sourcing and
manufacturing plans for that product is provided by:
Correct Answer:

13
.

enterprise systems.

supply chain planning systems.

The organization's suppliers and their suppliers and the processes for managing
relationships with them form the:
Correct Answer:

upstream supply chain.

15
.

Inefficiencies in the supply chain are caused by:

Correct Answer:

inaccurate or untimely information.

Information technology plays a critical role in helping organizations:

1.

perceive environmental change.

Correct Answer:

All organizations become very efficient over time because individuals in the firm develop:

2.

routines for producing goods and services.

Your Answer:

3.

The set of fundamental assumptions about what products the organization should produce,
how and where it should produce them, and for whom they should be produced is

organizational culture.
Correct Answer:

In the early years, the information systems group was composed mostly of:

4.

programmers.
Correct Answer:

The transaction cost theory states that the organization is a(n):

5.

entity that grows larger because it can conduct marketplace

Your Answer: transactions internally more cheaply than it can with external firms in
the marketplace.

A virtual organization is a(n):

6.

system that uses networks to link people, assets, and ideas to

Correct Answer: create and distribute products and services without being limited to
traditional organizational boundaries or physical locations.

In postindustrial societies, authority increasingly relied on:

7.
knowledge and competence.
Correct Answer:

According to the Mintzberg model of management, decisional roles are:

8.

where managers initiate activities, handle disturbances, allocate

Your Answer: resources, and negotiate conflict.

In the classical model of management, the firm is a(n):

9.
system of formal functions that include planning,
Correct Answer: organizing, coordinating, deciding, and controlling.

The behavioral model focuses on the organization as a(n):

10
.

system of management based on the observation of

Correct Answer: what managers actually do in their jobs.

Organizational models of decision making:

11
.

take into account the structural and political

Correct Answer: characteristics of an organization.

This individual is credited with the development of the five forces competitive model.

12
.

Michael Porter
Correct Answer:

All company activities are classified as either primary or support by the:

13
.

value chain model.

Correct Answer:

14
.

The value chain model highlights the primary or support activities that add a margin of
value to a firm's products or services where:

information systems can best be applied to achieve a competitive

Correct Answer: advantage.

15
.

The cooperative alliance formed between two or more corporations for the purpose of
sharing information to gain strategic advantage is called a(n):
information partnership.
Correct Answer: