Professional Documents
Culture Documents
ResitGulec
O2
O5
Innovation Applied
O3
19-Apr-15
Innovation
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
O4
O1
O2
O5
Innovation Applied
O6
Industry
O3
O4
O6
Industry
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
Other IT services, called supporting services, are not directy used by the business but
are required by the service provider to deliver customer-facing services.
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
Units of an organization
Capabilities
Resources
Management
Financial Capital
Organization
Infrastructure
Processes
Applications
Knowledge
Information
People
(experience, skills and relationships)
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
Takes one or more defined inputs and turns them into defined outputs.
Process Characteristics
Measurable
o
Specific results
o
Customers
o
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.
ITILFoundation:CompleteITILFoundationExamCourse
ResitGulec
19-Apr-15
Notfordistribution,saleorreproduction.Cannotbeused
withoutpermissionoftheAuthor.