SHARAD PILLAI

Contacts: 09825215241; 0265-2649042

E-mail: sharad_pillai2006@yahoo.com
Aspiring for challenging assignment in business development & team management in leading
organization.
SNAPSHOT

PGDBA (Finance) with 8.5 years of experience in the area of Business Development,
Relationship/ Team Management.

Currently working with CRISIL as Senior Business Development Manager looking after MSME
(Micro,Small and Medium enterprise) ratings business for Vadodara,Surat & Vapi Location from
Sep 14 till date.

Promoted as a Territory Accounts Manager in CitiCorp Finance India Ltd looking after
Commercial Vehicle & Construction Equipment financing business for South Gujarat & Kutch
Region from Sep 10 till Aug 14.

Has worked with Citi Financial Consumer Finance India Ltd as Relationship ManagerAcquisitions handling team of 2 team leaders and 8 direct sales executives from Jan 08 to
Sep10 at Surat.

Has worked with ICICI Prudential Life Insurance Company as Unit Manager, handling
recruitment/ training of financial advisors/ consultants from Apr07 to Jan08 at Baroda.

Portfolios handled include Credit Ratings,Commercial Vehicle/Equipment financing,Personal

loan,mortgage loan,life & general insurance & other financial products.

Exposure of managing, training, & leading teams for running Insurance & Loans Operations &
experience of developing procedures, service standards for claims.

Abilities in expanding the market, brand building and generating new business and targeting the
potential customers.
EXPERIENCE DETAILS

Since Sep14 with CRISIL as Senior Business Development Manager looking after MSME ratings
business for Vadodara,Surat & Vapi Location

The role involves managing existing portfolio/New clients of relationships for the CRISIL"s
Rating services.

Managing a team of 10 Business Development Officers based out from Nadiad to Vapi.

Direct cold call in Industrial area in respective location (Industrial area)

Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and
promoting Crisil and benefits of credit ratings.

Following up with the clients post client acquisition for payment and feedback on the ratings.

Getting feedback from the customers and sharing with the analytical team.

Collection of surveillance fees for the rating process.

Collect Mandates for enhanced debt facilities from existing clients.

Banker meetings/presentations to be organized in the area/city for the respective bank

branches to update them on the Bank loan ratings products and the processes.

Maintain contact with CRISILs executive and the clients and help CRISIL in case problem arises
in collection of any additional information or document(s).

Update internal Client Management systems for the Daily reporting/MIS.

Bank Branch Visit for collecting fresh data.

Scheduling meeting with the prospective clients and promoting crisil and benefits of credit
ratings.

Following up with the clients post client acquisition for payment and feedback on the ratings.

Since Sep10 till Aug 14 with CitiCorp Finance India Ltd as Territory Accounts Manager for
South Gujarat Region(Nadiad to Vapi) & Kutch Region
Key result areas

To develop business in the assigned territory with the help of a team with direct interaction
restricted to critical clients, including managing of issues / problems pre & post-deal
conclusion.
To network in assigned territory with suppliers / dealers / principals / clients with the
objective of facilitating the performance of the team members.
To monitor & drive the team towards achievement of targets on business, collections &
compliance.
To do credit assessment of proposals, mainly based on customer visits, proposal information
& market networking.
To manage collections including EMIs, Delayed payment charges & other charges as may be
applicable.

Since Jan08-Sep10 with Citi Financial Consumer Finance India Ltd as Relationship ManagerAcquisitions
Key result areas

Leading & monitoring the performance of the team to ensure efficiency in process operations &
meeting of individual & group targets. (Got a team of 2 team leaders and 8 Direct sales
executives)
Managing customer service operations, ensuring customer delight by achieving delivery & quality
service quality in the shortest possible time.
Building & maintaining healthy, cordial mutually beneficial business relationship with customers.
Coordinating manpower planning, recruitment, selection, induction and social activities.
Monitoring clients portfolio performance, conducting profitability analysis and rendering
advisory services.
Creating & sustaining a dynamic environment that fosters development opportunities & motivates

high performance amongst team members.

Since Apr07-Jan08 with ICICI Prudential Life Insurance Company Ltd. as Unit Manager
Key result areas
Achieving periodic sales targets & driving sales initiatives to achieve business goals & managing
frontline sales team to achieve them.
Conducting competitor analysis by keeping abreast of market trends & competitor moves to
achieve market share metrics.
Analyzing business potential to drive sales of life insurance products to augment turnover and
achieve desired targets.
Identifying and networking with financially strong and reliable agents/ advisors/ dealers/
distributors resulting in deeper market penetration and improved market share.
Developing and appointing new business partners to expand product reach in the market and
coordinating with the dealers & distributors to assist them to promote the product.
Major achievement

Awarded the CLAP Award from Business Head for the month of December 2014.
Have done business of more than Rs 150 Crores in the year 2011,2012 & 2013.
Ranked among the top 3 Customer Relationship Managers PAN India in Citi Financial.
Awarded the Best CRM Award for selling highest premium of insurance in West division.
Among the most Profitable branches in entire Gujarat region.
ACADEMIA

PGDBA (Finance) from Institute for Technology and Management, Bangalore in 2007.

B.Com. from M.S University, Vadodara in 2005.

12th from Don Bosco, Vadodara in 2002.

10th from Don Bosco, Vadodara in 2000.

OTHER CREDENTIALS

Won 2nd prize in Finance event at Intra College Fest METAMORPHOSIS in 2005 & 1st prize in
2006.
Received highest percentile (89) in "CAT 2004" in ITM 2005-07 batch.
Received the Best Individual Speaker Award for Intra College Case Presentation Competition.
Member of BMA (Bangalore Management Association).
PERSONAL VITAE

Date of Birth: 12th October 1984

Address: B\9, Nandanvan Society, Sussen-Tarsali Ring Road, Tarsali, Baroda-9, Gujarat.