JASMINE C.

WILLIAMS
User Experience Specialist / Technical Writer
501.687.7454 jaswill@outlook.com
www.jasminewrites.com
Summary
Experienced author of software documentation, internal and external marketing materials, standard
operating procedures, policies, training materials, grants, and corporate proposals for technology,
construction, safety and nonprofit markets. Expert user of version control software, website
development, graphic illustration, prototyping, elearning, video and audio editing, social and email
marketing tools. Creator of onboarding program and developer, manager, and assessor of effectiveness,
efficiency of training and software implementation small to midsized companies.
Technical Skills
Operating systems

Windows 7, UNIX/Linux, Mac OS X, Apple iOS, Android iOS

Authoring

Adobe: InDesign, RoboHelp, Captivate, Premiere, Muse, Audition;

Camtasia; Audacity; MediaWiki; MS Suite: Word, Excel, Publisher,
PowerPoint, Visio; Google: Docs, Drive, Blogger, Sites; Screencastomatic,
WeVideo, Windows Movie Maker; Wordpress; Weebly; Webs; Wix; Prezi;
Glogster, VoiceThread; Scribed; Asset mapping

Graphics

Adobe: Illustrator, Photoshop; Paint Shop Pro; Gimp; Snag-it

Marketing & Project

Management

Working knowledge SEO strategies; Sugar CRM; IBM Connections;

Constant Contact; Mail Chimp; GoToMeeting; GoToWebinar; Skye;
Smartsheet; LinkedIn Recruiter; Facebook; Instagram, Twitter, Pintrest

Programming

Agile Development; Notepad++; HTML; CSS; Javascript; Website migration

eLearning

Blackboard; Silk Road; Pure Safety; Litmos

Other Tools

Endeavour Construction Management System; IBM Lotus Notes; Zotero;

Diigo; SccopIt

Other Skills

Editing; AP Style Compliance; Chicago Manual Style Compliance;

Microsoft Manual Style Compliance; Acquisitions & Production
publishing; Indexing; Prototype development; End user/Usability Testing;
Budget/Evaluation plans; Curriculum/Course design, facilitation,
assessment, and evaluation; Tutoring, GWAM 90

Content Audiences

Consumers, Software-seeking clients, Sponsors, Nonprofit funders,

Partners, Affiliates, Vendors, OSHA, Construction management personnel,
Safety administration, Academic, Adult learners,

Content Deliverables

Nonprofit grants; Proposals; Press releases; Brochures; Social Media Post;

Blog Posts; Logos; Websites; Web UI testing procedures; Brochures;
Newsletters ; Standard Operating Procedures database; OSHA
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JASMINE C. WILLIAMS
User Experience Specialist / Technical Writer
501.687.7454 jaswill@outlook.com
www.jasminewrites.com
compliance; Employee handbooks; Software documentation, manuals,
getting started guides, user manuals, online help system; Software
installation video tutorials; Policy & procedural video tutorials, Safety
video tutorials; Developer tutorials; eBooks (ePUB); Hardcopy; Style
manuals, System/Network Administrator guides; Indexes; Glossaries;
Business requirements; Nonprofit proposals; Business proposals; RSS
feeds; White papers;
Education
Master of Arts: Professional and Technical Writing
University of Arkansas at Little Rock, 4.0

August 2014

Bachelor of Arts: Professional and Technical Writing

University of Arkansas at Little Rock, Summa Cum Laude 3.90

December 2012

Professional Experience
UALR Composition I and II Instructor
August 2016 - Current
Independently design, facilitate, structure, assess, conference, and coach composition to college
freshman and sophomores
Documentation Specialist/ User Experience Specialist (full time)
May 2014 June 2016
VCC Construction 216 S. Louisiana St., LR, AR 72201 Jerry Horani, 501.978.4702
Created and distributed all companywide internal marketing communications, external marketing
to vendors, affiliates, partners, nonprofits, associates, etc
Collaborated with Marketing to revise and review corporate proposals
Developed and update the delivery of materials across multi-media platforms for use for
classroom, lecture, webcast, webinar, videoconference, and web-based training
Improved and developed training curriculum by creating, conducting, measuring and collecting
employee experience data to effectively identify, develop, and implement technical training
programs and materials that support company requirements
Conducted face-to-face and online training for adult learners encompasses multiple job tasks
Developed, maintained, and measured new employee onboarding program for 350+ employees
Lead two major companywide software implementations spanning several months
Oversaw software implementations for in-house construction management software , including
drafting a project implementation plan and creating all customized software documentation
manuals
Collaborated with Chief Technology Officer and SME to redesign in-house software user interface
Worked closely with Risk Management department to compose and edit safety compliance
documents
Updated and edited Standard Operating Procedures including employee notification of changes

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JASMINE C. WILLIAMS
User Experience Specialist / Technical Writer
501.687.7454 jaswill@outlook.com
www.jasminewrites.com

Planed, wrote, published and maintained user support documentation and training requirements,
including mobile application assistance, software application online help, online tutorials, user,
and image guides for standard operating procedures and training material
Worked with SMEs to support learning and development training strategies that promote
continuous learning and superior performance for all employees and directly supports business
objectives and values

UALR Portfolio Assessor (contract)

July 2014 July 2014
University of Arkansas at Little Rock 2801 S. University, LR, AR 72204 Dr. Sherry Robertson,
501.569.3160
Assessed student, end-of-course portfolios for alignment with Writing Program Administrator's
Objectives
UALR Composition I and II Instructor
January 2013 May 2014
Independently designed, facilitated, structured, assessed, conferenced, and coached six sections
of composition to college freshman and sophomores
AmeriCorps Vista - Advocacy and Enrichment Coach
March 2011 August 2012
UALR Children International 2510 Fair Park Blvd., LR, AR 72204 Stephanie Price Jones, 501.663.5541
Tutored students with digital literacies and writing
Lead fitness activities for summer camp and afterschool program
Collected and distributed donations and sponsors materials
UALR Writing Center Intern/Consultant
August 2011 December 2011
Transitioned apprehensive adult learners into technology use
Tutored adult learners on content, grammar, techniques, editing and basic writing skills
Conferenced individually/collaboratively
Market Research Interviewer (full time)
June 2008 March 2009
Market Strategies International 333 Executive Ct., LR, AR 72205 Robert Calhoun, 501.221.3303
Conducted interviews regarding quality of service to assess organization performance
Adhered to information quality standards indicated by high scoring assessments
Navigated Linux software to input data

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