Internship Report

On
Training Needs Assessment ( TNA ) of Some Selected Employees of
Janata Bank Limited

Supervised By:
Md. Shahidul Islam Fakir
Assistant Professor
Department of Management Studies
Jagannath University, Dhaka.

Prepared By:
Md. Sagor Ali
ID No: M120202066
MBA Second Semester Examination, 2013
Session: 2012-2013
Department of management Studies
Jagannath University, Dhaka.

Date of Submission: 08/04/2015

Letter of Transmittal

April 08, 2014

To
Md. Shahidul Islam Fakir
Assistant Professor
Department of Management Studies
Jagannath University, Dhaka.
Subject: Submission of Internship Report.
Dear Sir,
I am glad to submit to you the Internship Report covering the topic Training Needs

Assessment ( TNA ) of Some Selected Employees of Janata bank

Limited. This report is an integral part of the completion of the MBA program .For
preparing this report I tried my level best to accumulate relevant and up-to-date
information from all available sources.
In completing the report I have tried my best in imparting every available details of the
Bank avoiding unnecessary amplification of the report. I hope that this report will meet
the standards of your judgments.

Faithfully Yours,
---------------------------------Md. Sagor Ali
ID No: M120202066
MBA 4th Batch
Session: 2012-2013
Department of Management Studies

Jagannath University, Dhaka.

Students Declaration

I, Md. Sagor Ali, student of Business Administration, Jagannath University,

do hereby declare that the Internship Report entitled Training Needs
Assessment (TNA) of Some Selected Employees of Janata Bank Limited ,
presented to the Department of Management Studies, Jagannath University is
the outcome of the Dissertation report performed by me under the
supervision of Md. Shahidul Islam Fakir, Assistant professor, Department of
Management Studies, Jagannath University, Dhaka. I also declare that no
part of this report has been or is being submitted elsewhere for the award of
any degree, diploma or recognition.

______________
Md. Sagor Ali
ID No: M120202066
Session: 2012-2013
Department of Management Studies
Jagannath University, Dhaka.

Supervisors Certificate

This is to certify that Md. Sagor Ali bearing the ID No: M120202066,
student of MBA program was advised to perform a study on the issue
Training Nedds Assessment (TNA) of Some Selected Employees of
Janata Bank Limited for preparing an Internship Report.

This student has reviewed all the relevant materials and has conducted
efforts practically in Janata Bank Ltd. for three months to achieve practical
knowledge regarding Training Needs Assessment (TNA) of employees of
banking sector in Bangladesh. I have supervised his study from the very
beginning as well as the preparation of the final Report.
I am also knowingly certify that the Internship Report is an original one and
has not been submitted elsewhere previously for publication in any form.
I wish him every success in life.

---------------------------Md. Shahidul Islam Fakir

Assistant Professor
Department of Management Studies
Jagannath University, Dhaka.

Acknowledgement
First of all I would like to thank the Almighty for giving me the strength, and the aptitude
to complete this report within due time. I am deeply indebted to my supervisor, Md.
Shahidul Islam Fakir for assigning me such an innovative topic named Training Needs
Assessment (TNA) of Some Selected Employees Of Janata Bank Limited. I also
express the depth of my appreciation to my honorable Supervisior for his day to day
suggestions and guidelines, which helped me in completing this report.
Then, I would like to express my gratitude to Mr. Md. Mahamud Shamim, Assistant
Manager of Janata Bank Limited, Sonamia Market Branch, Narayangonj. I would
like to extend my appreciation to the employees of Janata Bank Limited, Sonamia Market
Branch for their kind help and cooperation whenever needed. I am indebted all of the
officers in this branch for their kind hearted mutual aid in the mean time.

Finally, I would like to thank all those people who have shared their views about my
work, provided me with necessary information, criticized me, and congratulated me. This
acknowledgment is not enough to tell them how profound the impact of their opinion is
on this report, how indebted I am to them. I express my heartiest gratitude to all of them.
Lastly, I also express my cordial thanks to my classmates & friends for their kind help
and cooperation. This report is not free from limitations. There might still be some minor
mistakes such as typing errors despite my utmost care. I apologize for this.

Md. Sagor Ali

Executive Summary
Janata Bank Limited, one of the state owned commercial banks in Bangladesh.
Immediately after the emergence of Bangladesh in 1971, the erstwhile United Bank
Limited and Union Bank Limited were marged and renamed as Janata Bank. On 15 th
November, 2007 the bank has been corporatized and renamed as Janata Bank Limited.
One major area of the HRM function of JBL is particular relevance to the effective use
of human resources is Learning and Development. In this paper there is a complete
discussion about the current training process, training design and preparation of
training, list of training, and mentioned and discuss major area of training and
Feedback of employees. And finally work on the process of Training Needs
Assessment. By following these processes they providing training on Job Specific
Skill, Soft Skill, Technical Skills and Managerial Leadership Skills based Training.
The company has particular standard that they need to maintain for each session
conducted. However every time it becomes difficult to evaluate the outcome of Training
Needs Assessment of each employees by using rating or scoring process from the
trainings and also it is not possible to numerically express the improvement of
knowledge, skill and behavior that are use deliver through trainings. As a result in this
paper an assessment is shown from Descriptive Method. The existing process of JBL
does to match point to point with this descriptive method but it is serving the
reason efficiently and cost effectively. However in the upcoming existence current
training function will need alteration according to the business need, as a result this
assessment may help them for further improvement. . Training is necessary to ensure
an adequate supply of staffs that are technically and socially competent and
capable of career advancement into specialist department of management position.
There is, therefore, a continual need for the process of staff development and training
fulfill part of this process.

TABLE OF CONTENTS
Contents

Page No.

Chapter-1: Introduction

01

1.1 Introduction

02

1.2 Background of the Study

03

1.3 Objectives of the Study

04

1.3.1 Major Objectives

04

1.3.2 Specific objectives

04

1.4 Scope of the Report

04

1.5 Literature Review

05-06

1.6 Limitations of the Report

06-07

Chapter-2: An Overview of the Organization

08

2.1 An Overview of Janata Bank Limited (JBL)

09

2.2 International Award

10-11

2.3 Name and present posting of CEO and Managing Director or Deputy
Managing Director and General Manager of JBL

11-13

2.4 Hierarchy of Janata Bank Limited

14

2.5 Objectives of Janata Bank Limited

15

2.6 Mission of Janata Bank Limited

15

2.7 Vision of Janata Bank Limited

15

2.8 Core Values of Janata Bank Limited

15

2.9 Core Strengths of Janata Bank Limited

15

2.10 Product and Services

16

2.11 Product and Trade service

16

2.11.1 Fund Based

16

2.11.2 Non Fund Based

16

2.12 Business Area of Janata Bank Limited

16-17

2.12.1 General Banking

17

2.12.2 Account Opening

17

2.12.3 Remittance

18-19

2.12.4 Clearing

19-20

2.12.5 Cash

21-22

Chapter-3: Methodology of the Study

23

3.1 Source of Data Collection

24

3.2 Study of Population

25

3.3 Study of Report

25

3.4 Sampling

26

3.5 Qualitative Research

26

Chapter-4: Findings & Analysis

27

Methodology of the report

28

4.1 Training Program

28

4.2 Joining and Orientation

28

4.3 Attachment with different departments

28

4.4 Banking Foundation Course

28-29

4.5 Mentor Assigned

29

4.6 Interview with MD.

29

4.7 Attached Posted Division

29

4.8 Training Needs Assessment of Janata Bank Ltd.

29

4.9 Determination of Training Program based on Training Needs Assessment

30

4.10 Source of Training Needs Assessment

30

4.11 Major Components of Conducting Training Needs Assessment

30-32

4.12 Needs Assessment Process

32

4.13 Performance Gap Model

33

4.14 How Training Needs Assessment Conducted

34-37

4.15 Major List of Training Contents

37-39

Chapter-5: Recommendations & Conclusion

40

Recommendations

41-43

Conclusion

44

References

45

Appendix

46-47