Vx680WTG User Manual Vers. 5.024K PDF

WTG Vx680 User Manual
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please swipe card
WTG
OK
July 19, 2011

Application ID: WDWY5024
Document Version 5.024K
IMPORTANT NOTICE
x
VeriFone, the VeriFone logo, V Solutions, and VX Evolution are trademarks of VeriFone, Inc. in the United
States or other countries.
All other brand names and trademarks appearing in this publication are the property of their respective
holders.
NO WARRANTY
The information contained in this publication is subject to change without notice. Although VeriFone has
attempted to ensure the accuracy of the contents of this publication, this publication may contain errors or
omissions. The examples and samples are for illustration only. You should verify the applicability of any
example or sample program before placing the software into productive use. This publication is supplied asis.
LIMITED LIABILITY
In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages including
damages for loss of business, profits, or the like, even if VeriFone or its representatives have been advised
of the possibility of such damages.
CONTACT INFORMATION
VeriFone, Inc.
North America Development
The Royal Center Four
11700 Great Oaks Way, Suite 210
Alpharetta, GA 30022
www.verifone.com
Printed in the United States of America
Copyright 2011 VeriFone, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human
or computer language, transmitted in any form or by any means without prior written permission of VeriFone,
Inc.
WTG User Manual Version 5.024
Revision History
REVISION HISTORY
Revision
5.00A
Date
09/08/1010/08/10
Project
AM83290
Author
Edna_R1
5.00B
09/08/1010/08/10
AM83290
Edna_R1
5.00C
10/21/10
10/25/10
AM83290
Edna_R1
5.00D
10/26/10
11/10/10
AM83290
Edna_R1
5.00E
11/16/10
01/26/11
AM83290
Edna-R1
VeriFone Confidential
3 of 153
Revision Description
Created User Manual for WTG application
based on VLF version 5.00 and WTG
application version 1.4 using the Vx680
terminal.
Transaction Flow Details: Updated Print
Receipt Flow steps to indicate that Merchant
Copy prints automatically.
Setup: User Preferences: Updated Key Beep
flow to match application.
Transaction Descriptions/Transaction
Types: 1. Added AVS-Only transaction
information. 2. Added Balance Inquiry
transaction information.
Transaction Flow Details: 1. Updated Online
and Offline Other Trans menu to change
option 2 from Return to AVS Only. 2. Added
new AVS Only information to Auth. Only
transaction flow steps. 3. Changed
Transactions menu option 2. to Return and
updated Return flow instructions. 4. Added
new Balance Inquiry transaction flow initiated
from Online Transactions main menu. 5.
Reprint/Report Updated Report headings to
change Way Systems verbiage to generic text.
General: Set up Section-specific headings
Transaction Flow Details: 1. Added Return
Cash transaction flow. 2. Added additional
steps to the Cash Sale With Partial Auth.
Cover: Updated Copyright information.
Introduction: Updated the WTG Vx680 POS
terminal description.
Offline Mode Menu: Remove AVS Only
menu option.
Transaction Types: 1. Balance Inquiry
Removed reference to Debit because Debit
Balance Inquiry is not supported in the WAY
application. 2. Force Removed Debit from
heading. Force is a Credit type of transaction
only.
Transaction Flow Details. 1. Added option 3.
Skip to the Optional Screen Tip Receipt.
2. Balance Inquiry Removed prompt to select
Credit or Debit because Debit Balance Inquiry
is not supported in the WAY application.
3. Updated Credit Sale Partial Auth Step 18-10
to include information regarding flow steps not
displayed when doing the remaining payment
transaction. 4. Added Processing screen
(step 15) to Auth Only and AVS Only trans. 5.
Added Communications step 9.0 to Credit
Return and Debit Return transactions. 6.
Force Added a Communications screen as
7/19/2011
Revision
Date
Project
Revision History
Author
5.00F
01/27/11
02/24/11
AM83290
Edna-R1
5.024G
03/01/11
03/17/11
AM83290
Edna-R1
4 of 153
step 11. 7. Updated Detail Report 2 portion of
transaction flow to show prompting for Admin
Code and Admin Password. 8. Updated the
Go to Offline Mode transaction flow
information to match the application behavior.
9. Updated Reconcile transaction flow to add
No Transactions Found message in step 4
and added note that the Reconciliation Report
prints the same data as the Detail Report.
10. Changed the label on step 5 to indicate
Uploading.
Transaction Flow Details Offline: 1. Offline
Sale Credit Added Step 11 Purchase
Description screen. 2. Offline Sale Cash
Added Step 5 Purchase Description screen.
3. Removed references to AVS Only.
Reports: Added Detail Report 2 Sample.
Introduction: Added Touch Screen Buttons
description.
Printed Receipts: Removed the Cardholder
line for the body of the receipt. The cardholder
name only prints under the signature line.
Transaction Definitions Reports: 1. Added
text to identify cancelled transactions included
in the Detail Reports. 2. Removed Details
Report2 (non compliant). 3. Changed Details
Report option to drop the s on Detail.
Transaction Flow Details Online and
Offline: 1. Removed Details Report2 (noncompliant). 2. Changed Details Report option
to drop the s on Detail. 3. Debit Sale -Added
Step 14-A for PIN Entry Retry 4. Renumbered
Credit Sale Partial Auth flow steps to use
separate main step number. 5. Updated Credit
Return and Debit Return transaction flows to
include Job# and Purchase Description
screens. 6. Online Void transaction updated to
include the Processing screen. 7. Online and
Offline Force transaction updated to include
Purchase Description screen. 8. Added Partial
Authorization flow steps to the Online Debit
Sale transaction. 9. Changed flows to
reference touch screen buttons instead of
keys.
Online and Offline Menus Reports: 1.
Removed Details Report2 (non-compliant). 2.
Changed Details Report option to drop the s
on Detail.
Reports: Removed Detail Report 2 Sample.
Introduction: WTG Basics The Paper Feed
Button has been changed to indicate the
Paper Feed key is the # key.
Transaction Flow Details: 1. Updated the
Return Credit transaction to correct the step
numbers used following the card swipe.
2. Credit Sale Part Auth step 19-2 and Debit
Sale Part Auth step 17-2 - added a sentence
7/19/2011
Revision
Date
Project
Revision History
Author
5.024H
03/18/11
03/28/11
AM83290
Edna-R1
5.024I
03/29/11
05/20/11
AM83290
Edna-R1
5 of 153
indicating that the [Done} button should be
pressed to continue after the receipts are
printed. 3. Added Additional Information flow
steps in the Upload and Reconcile processing
to describe activity when declined transactions
are encountered. 4. Updated Cash Sale and
Cash Return transactions Added the
Communications screen to the transaction flows
to indicate the Cash transactions are sent to the
Gateway for reporting purposes. 5. Updated
Debit Sale and Return Debit transactions to
clarify PIN entry timeout functionality and
removed the [Back] and [OK] buttons from the
PIN entry screen. 6. Removed the Customer
Copy is highlighted. Text from the receipt
printing step in all transactions since we dont
have a capability to highlight the second menu
option at this time.
WTG Basics 1. Touch Screen Buttons;
Added a Note regarding running the System
Calibrate Screen option after a new OS
download. Printed Receipts; Receipt
Information updated to show Entry Method
instead of Mode to match application.
Transaction Flow Details: 1. Updated AVS
Zip Code info to indicate 5 or 9 characters
may be used (rather than only digits).
2. Corrected spelling of screen heading (added
s to Transaction) in Credit and Debit Partial
Auth steps 19-4 and 17-4 respectively. 3.
Corrected step numbers for continued flow in
step 5 of Return Credit for Offline transactions.
4. Corrected step numbering and information
regarding bypass of CID in Auth Only, Offline
Credit Sale and Offline Auth Only trans flows.
5. Changed [Alpha] button to show { A-Z }.
6. Void Transaction flow added additional
step 7-3 to indicate Transaction cannot be
voided condition. 7. Added new step 19-14B
for Credit Partial Auth and 17-14B for Debit
Partial Auth when a Reverse request of a
Partial Approval is declined by the host . 8.
Added new step 19-14C (Credit) and 17-14C
(Debit) to cover Reverse Partial Auth when no
host response or no GPRS connection occurs.
8. Updated Additional Information following
Step 5 of Upload and Reconcile processing
flow. 9. Added step 19-11B and 17-11B to
show a declined transaction flow for the Partial
Auth remaining payment transaction.
Introduction: The WTG Vx680 POS Terminal:
Reorganized the W2Basics topics and created
a table of the function buttons and keys under
the heading Navigating and Processing with
Screen Buttons and Keyboard Keys.
Printed Receipts: 1. Changed Entry Method
text for a manually entered account to Keyed
7/19/2011
Revision
5.024J
Date
05/23//11
06/21/11
Project
AM83290
Revision History
Author
Edna-R1
6 of 153
CP. 2. Added Terminal Ref # to the sample
receipt.
WTG Menu Structure: Removed the Setup
Menus DevMgmt Menu flow chart. The
DevMgmt configuration is no longer accessed
through WTG. If changes to the setting are
required after the initial application download,
they would be re-configured by provisioning an
application over the air.
Transaction Definitions: Added Sale to the
line indicating This transaction voids a previous
transaction.".
Check Updates/Updates Pending: Section
added to explain the process to check updates
and download parameters or software.
Optional Data Entry Fields in Transactions:
Added details of valid zip code entry formats.
Transaction Flow Details: 1. Updated Step 7
of Online Void to indicate the Communications
screen and the Auth Code will not display if the
original transaction was captured Offline. 2.
Updated Step 7 of Offline Void to remove the
Pending Stored Offline text and replace it
with Approved. 3. Updated Void screen
display when transaction cannot be voided.
Also added Refund to the list of transaction
types that may display on screen display when
transaction cannot be voided. 4. Updated
Credit and Debit Partial Auth steps 19-7 and
17-7 to correct information regarding prompts
displayed for remaining payment. 5. Updated
Last Trans for Online transaction information
display to show Status as Approved instead of
Offline. 6. Updated steps 19-4 and 19-5
(Credit) and 17-4 and 17-5 (Debit) of Partial
Approval to show flow when Cancel/Return to
Main Menu is pressed; terminal displays
Transactions Menu. 7. Added details of valid
zip code entry formats. 8. Updated Online and
Offline Auth Only transaction flow to remove the
Password prompt step. Password protection is
not supported for Auth Only transactions.
9. Online Auth Only/AVS Only.flow for AVS
Zip Code screen updated to indicate entry is
optional for both transactions.
General: Updated all document references to
the application name to reflect WTG.
Transaction Definitions: Remove Debit from
Void transaction type description.
Check Updates/Updates Pending: OTA
information and flow added.
Transaction Flow Details: Updated the
various Reprint transaction flows (Trans List,
Last Trans, RePrint) to make the displayed
messages consistent for Online versus Offline
transaction reprints and added the Printing
screen where needed.
7/19/2011
Revision
5.024K
Date
07/14/11
07/19/11
Project
AM83290
Revision History
Author
Edna-R1
7 of 153
Error Messages and Troubleshooting:
1. Added Communication Errors list.
2. Updated the Maximum Capacity Almost
Reached warning message displayed when
transaction limit is reached. Now there is a
separate message for Online trans and for
Offline trans. 3. The Error message indicating
the Batch is Full has been removed.
Check Updates/Updates Pending: Additional
information and screen flow added to show
New Updates Available message and
functionality.
7/19/2011
Table of Contents
TABLE OF CONTENTS
INTRODUCTION: THIS DOCUMENT
12
INTRODUCTION: THE WTG VX680 POS TERMINAL
12
WTG Basics
13
WTG Vx680 Keypad and screen display

Power the Vx680 terminal On and Off
Checking for Software Updates (Check For Updates)
Recharging the Vx680 battery
Entering a PIN Number
Navigating and Processing with Screen Buttons and Keyboard Keys
PRINTED RECEIPTS
13
14
14
14
14
15
18
Receipt Information
18
WTG MENU STRUCTURE
21
Top-Level Menu - Online
21
Setup Menu
22
System Setup
22
Top-Level Menu - Offline Mode
23
TRANSACTION DEFINITIONS
24
Transaction Types
24
Sale (Credit/Debit):
Authorize-Only (Credit):
AVS-Only (Credit):
Balance Inquiry Transaction (Credit):
Return (Credit/Debit/Cash):
Void (Credit):
Force (Credit):
Reconcile:
Upload:
Reports:
Offline Transactions:
RECONCILIATION
24
24
24
24
25
25
25
25
25
25
25
27
8 of 153
7/19/11
Table of Contents
When To Use Reconcile

What is in the Reconciliation Report?
CHECK UPDATES/UPDATES PENDING
27
27
29
New Updates Available
29
Check Updates
30
OPTIONAL DATA ENTRY FIELDS IN TRANSACTIONS
32
Card Number:
32
Expiration date:
32
AMEX CID:
32
VISA CVV2:
32
Master Card CVC:
32
Discover CID:
32
AVS ZIP:
32
AVS Address:
32
Job Number:
32
Purchase Description:
33
Transaction Amount:
33
Convenience Fee:
33
Toll Amount:
33
Tip Amount:
33
TRANSACTION FLOW DETAILS - ONLINE

Sale Transactions
34
34
Sale - Credit (includes Partial Authorization flow)

Sale - Debit (includes Partial Authorization flow)
Sale - Cash
34
45
54
Return Transactions
57
Return - Credit
Return - Debit
Return - Cash
57
60
63
Balance Inquiry Transactions
66
Balance Inquiry Credit/Debit
66
Other Transactions
67
Authorize Only & AVS-Only

Void
Force
67
72
75
9 of 153
7/19/11
Table of Contents
Reprint/Report
79
Transaction List
Display Last Trans
Re-Print Transaction
Total Info
Clear Transactions
Reports
79
82
84
86
87
89
RECONCILE AND UPLOAD
92
Reconcile
92
Upload
96
SYSTEM SETUP
99
Key Beep
99
Admin Setup
100
Reset Admin Code

Reset Admin Password
100
102
About WTG (Display WTG Information)
104
GO TO OFFLINE MODE
106
TRANSACTION FLOW DETAILS - OFFLINE MODE
107
Sale
108
Credit
Cash
108
114
Return
117
Return - Credit
Return - Cash
117
120
Other Transactions Offline
123
Authorize Only
Void
Force
123
127
130
Reprint/Report
133
Transaction List
Display Last Trans
Total Info
Clear Transactions
Reports
133
135
137
139
140
142
10 of 153
7/19/11
Table of Contents
GO TO ONLINE MODE
146
ERROR MESSAGES AND TROUBLESHOOTING
147
Application Errors
147
Communication Errors
151
AVS/CVV/CID RESPONSE CODES
152
AVS Response Codes
152
CVV2/CID Response Codes
153
11 of 153
7/19/11
Introduction
Introduction: This Document

This User Manual explains how to set up and use your WTG POS terminal to process credit card,
debit card, and cash receipt transactions in both online and offline mode. It also describes more
some WTG administrative information regarding Error Messages and Troubleshooting topics.
Depending on the terminal configuration selected by your payment service provider, some
transaction types may not be available. Optional features and functions are configured using the
WTG Control Center. Some transaction types may require optional data entry for the following:
Security code
Cardholder Zip Code
Cardholders billing address #
Invoice/Job #
Convenience Fee
Toll Amount
Tip Amount
Introduction: The WTG Vx680 POS Terminal

VeriFones mobile point-of-service terminal, the Vx680, is a new generation of portable, wireless handheld
payment processing terminals. Retailers on the go can experience the robust performance and reliability of
VX Evolution with the VX 680. The VX 680 is brilliantly designed a full-function, portable payment device
thats packed with features. Like the largest color and touch screen display in the industry and touch-screen
capability.
The hidden integrated printer with its dual-tear bar, quickly produces receipts, is whisper quiet and simple to
reload. Further, the PCI PED 2.0 approved VX 680 securely and efficiently handles credit and PIN-based
debit cards with a vertical mag-stripe reader and secure PIN entry capability,
The VX 680 is part of a complete family of devices designed for any type of environment from small to large
retailers, and for businesses on the go as well. The VX Evolution line is built on a solid foundation that
includes:
Full-Spectrum Security with PCI PED 2.0 approved devices and end-to-end encryption.
Next Level Performance including vastly increased memory and the first ARM 11 processor in
the payment industry, all within an integrated security core.
Extended Life Design where no detail has been compromised, for trusted dependability that
greatly lowers your cost of ownership.
12 of 153
7/19/11
Introduction
WTG Basics
WTG Vx680 Keypad and screen display
Signal and
Battery strength
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please swipe card
Touch
Screen
Action button
A conditional {A-Z] Alpha
button displays in place of the
arrows on screens that
require alphabetic entry. It is
used along with the numeric
keys to select characters.
WTG
Moveable
highlight
to select
options.
Touch
Screen
Action button
OK
A-Z
Up and Down
arrow buttons display
on multi-option
selection screens
Numeric
Keypad
Mag
Stripe
Reader
Power Off
Or
CANCEL key
Data/charger
ports
Power On
Or
ENTER key
Backspace
key
13 of 153
7/19/11
Introduction
Power the Vx680 terminal On and Off

To turn WTG Vx680 on, press the green Power On key until Loading appears, then release.
To turn WTG Vx680 off, press the red Power Off key until Powering down appears.
Checking for Software Updates (Check For Updates)

The WTG Vx680 may display either Check Updates or Updates Pending" as option 2 on the WTG main
menu. If there are updates scheduled, the display will be Updates Pending. When option 2 is selected, the
download functionality will be launched to perform a check of the terminal batch. If a terminal batch has
transactions in it, a message will display indicating that the user must run a Reconcile before applying the
update. If there is no open batch on the terminal, the pending parameter or software update will be
downloaded. If no updates are scheduled when Check for updates? is selected, the terminal will display
No scheduled download or No new updates and proceed to the idle screen.
Recharging the Vx680 battery

To charge your WTG Vx680, plug a charger into the USB/Charge Port or connect to a PC's USB port (cable
not included), as indicated in the illustration above.
Entering a PIN Number

Debit card transactions require cardholder entry of a personal identification number (PIN). The terminal
keypad is used for secure PIN entry.
When the WTG application prompts for the PIN entry, hand the terminal to the cardholder. Ask the
cardholder to enter their PIN and then press the OK button on the screen, or green ENTER key when
finished.
For privacy, PIN digits display as dashes.
If the customer needs to retype their PIN, they should press the yellow key to backspace and delete each
digit of the PIN, re-type the PIN from the keypad and press the [OK] button or [ENTER] key.
CLR key
14 of 153
7/19/11
Introduction
Navigating and Processing with Screen Buttons and Keyboard Keys

Several touch-screen buttons and keyboard keys are available to use in navigating and processing within the
WTG application.
There are touch screen button icons that display and are used similar to the keys on the keyboard. The
WTG, Back, OK, A-Z (Alpha) and Up and Down arrow buttons can be touched/pressed to make a
selection or initiate an action on the terminal. To select menu items or options, move the highlight bar using
the up or down arrow buttons and press the [OK] button (the arrow buttons are represented as Dn Up text
on the screen flow simulated displays in this manual). Options can also be selected by pressing the
corresponding number on the keypad.
NOTE:
If a new OS is loaded into the terminal, the Calibrate Screen option

should be run in order to set the touch screen buttons to respond more
effectively. This option is available in System Mode.
Touch Screen Hint: Touching the on screen buttons at the top or slightly above the button often gives
quicker response than pressing or touching the middle part of the button.
The following table identifies the action that is taken when designated on-screen buttons or keys on the
terminal keyboard are pressed.
WTG
on-screen button
Back
on-screen button
Yes or No
on-screen buttons
Done
on-screen button
OK
on-screen button
key
key
WTG launch button.

Launches the WTG application from the initial startup screen and
proceeds to display the Transactions menu.
Backup button.
If pressed at a menu, moves display back to previous menu.
If pressed within a multi-step display or function (e.g. Sale transaction)
moves display back one step to previous screen display.
If pressed within a single-screen display or function or; if identified on
a screen to end a function; moves display back to previous menu.
Yes or No Response buttons.
The Yes and No buttons are displayed on screens that prompt for a
response to a question and determine the subsequent processing.
Completion key
The Done button is displayed on a screen that displays at the end of a
multi-step function. When pressed, it signals completion of the screen
activity. (Example: In a Partial Authorization transaction, after the
initial partial payment receipt printing is completed, the Done key is
pressed to allow the subsequent payment processing to be launched.)
Process button.
The OK touch-screen button accepts the screen action.
If used on a data entry screen, processes the data that is entered.
Enter/Power On Key/
Press this to indicate the task is complete or screen action is
accepted. Also, press the key to enable a function or perform an
action based on typed data. The key can be used instead of the [OK]
touch-screen button. This key is also used to Power On the terminal.
Abort/cancel/Power Off key.
The red X key on the left bottom row of the keyboard is used to abort
the current process. If pressed at a menu, moves back to previous
menu. If pressed within a display or function (e.g. Sale transaction),
cancels/aborts the function and returns to the previous menu. This
key is also used to Power Off the terminal
15 of 153
7/19/11
Introduction
16 of 153
7/19/11
Key
# key
Highlight bar
on-screen display
Up and Down
Arrows
on-screen buttons
A-Z
on-screen button
Introduction
Backspace/Correction key
The yellow key is referred is known as the Clear Key, Correction Key
or Backspace Key: This key is used as a backspace key, erasing or
clearing typed text, starting from right to left.
Paper feed key.
The # key on the right side, bottom row of the keyboard is used to
advance the paper above the cutter. When the terminal display is at a
main level menu such as Transactions or Other Trans, press the
Paper Feed [#] key once to advance a couple of lines or, press and
hold the Paper Feed [#] key to advance the paper continuously
Highlight and selection bar.
A highlighted area appears on various screens where selection
options are displayed. When the highlight bar is placed over an
option, the [OK] touch-screen button is pressed to select the option.
Navigation arrows.
The up and down arrows are displayed on screens that have a list of
options that can be highlighted and selected. The arrows are used to
move the highlight bar up and down through selection options
displayed on a screen.
Alpha button.
The touch-screen [A-Z}] Alpha button is only displayed on data entry
screens that allow alphanumeric field values to be entered.
If alphabetic entry is needed, the [alpha] button can be used to change
from a numeric digit to an alpha character. First the numeric key that
corresponds to the desired alpha characters is pressed, and then the
[A-Z] button is pressed until the target alpha character displays. For
example, the numeric key 2 represents the digit 2 as well as the alpha
characters A, B and C. Press the 2 key on the keypad first to display
the number 2, then press the [A-Z] alpha button once to display the
letter A, press twice to display the letter B, etc.
17 of 153
7/19/11
Printed Receipts
Printed Receipts
Receipt Information
The example below describes information that is printed on the merchant copy of the Credit Sale transaction
receipt, including a toll, tip, and convenience fee amount, and an invoice number. Depending on your
configuration, some of these fields may or may not appear. For questions, please contact your Payment
Service Provider.
Sale Receipt
Transactio
n type
Transaction
date in
MM/DD/YYYY
format
Merchant Inc.
157 Main St. Suite 222
Anytown, MA 11111
www.website.com
1-222-333-4444
04/02/2008
11:10:27
---------------------------------------------------------------------Merchant ID
1234567
Terminal ID
2133
Terminal Ref #
7654321
Trans. Type
Batch #
Seq #
Card Type
Entry Method
Acct.#
Exp. Date
Ref #
Auth #
Job#
Credit - Sale
12
8
VISA
Swiped
xxxxxxxxxxxx1245
**/**
Demo 12111
2134546
235677
AVS
CVV2/CID
Tran ID
Validation Code
Rewards Program
Optional Footers: Up
to 4 additional lines
below signature for
company messages, or
other data. There are
two additional optional
lines for Return policy.
Merchant name and

address lines; plus
phone and www address
(6 lines total allowed).
Transaction
time in
HH:MM:SS
format
U
X
ASD123
23
000005
Sale Description
Merchandise
Sale
Convenience Fee:
Toll
Tip
Total
$
$
$
$
$
21.45
1.05
1.11
1.11
24.72
Approved Amount
Pending Total:
$
$
20.00
4.72
Available Card Balance <1, 2>
0.00
-------------------------------------------------------------------<Cardholder Name>/Cardholder Signature

I agree to pay the total amount
according to card issuer agreement
(Merchant agreement if credit voucher)

Thank you for shopping at My Merchant Inc.
<Merchant Copy/Customer Copy>
18 of 153
7/19/11
Printed Receipts
The various items on the sample receipt above are explained in the following table.
Field
Description
Merchant ID
The merchant's account number assigned by the payment processor.
Terminal ID
An identification number assigned by the payment processor (often used when multiple
terminals are assigned to one merchant).
Terminal Ref #
Terminal reference number.
Trans Type
This is the type of transaction such as Sale, Return, Void, etc.
Batch No.
This is a batch number assigned by WAY Systems for tracking purposes. This number
is incremented by 1 after each reconciliation. NOTE: This batch number has no relation
to the batch number that is assigned by your payment processor.
Seq. No.
The sequence number for this transaction within the WAY batch. The sequence number
is incremented by one after each transaction and resets to 001 after each reconciliation.
Card Type
Type of payment, such as Visa (, MasterCard, American Express. If this is a Debit

transaction, the card type is DB. For Cash (if enabled), the card type is CA.
Entry Mode
This indicates the method of account number entry (Swiped, Keyed CP).
Acct No.
Account number on payment card. Due to recent security regulations, only the last 4
digits of the account number may be printed on the receipt.
Exp. Date
Expiration date of the card, printed as **/**. For security, the actual date is not printed.
Ref#
An optional reference code that the payment processor may send to the WTG after
processing certain transactions. The Ref# corresponds to a specific transaction on the
payment processor's system.
Auth#
The code that the payment processor returns to the WTG, approving an amount.
Job #
If Job# is enabled, this is the value that was entered during a transaction.
AVS
Response code returned by the card issuer if you entered an address number.
Call your payment systems provider or see attached appendix for more information on
what these responses mean.
CVV2/CID
Response code returned by the card issuer if you entered a 3 or 4 digit code from the
card. Contact your payment service provider or see attached appendix for more
information on what these response codes mean.
Tran ID
This is a number assigned by some payment processors for authorizations.

Contact your payment systems provider for more information.
Validation Code
This is a number assigned by some payment processors for authorizations.

Contact your payment systems provider for more information.
Rewards Program
Visa Program Identifier. This field is 6-character alpha/numeric. When populated, prints
on both the Merchant and the Customer receipt.
Sale Description
Sale Descriptions are Merchandise, Service, or Both.
Sale
Amount of Sale, excluding tip, toll, and convenience fee amounts.
Convenience Fee
Amount of the convenience fee (if any) calculated by the terminal.
Toll
Amount of any toll entered.
Tip
Amount of any tip entered.
Cash Back
The amount of cash back given (if enabled) for a Debit transaction. In some cases,
there may be a maximum cash back amount set by the payment service provider.
Total
The currency and total amount of the transaction, including any tip, toll, cash back, and
convenience fee amounts.
Approved Amount
For Partial Authorization transactions, this is the amount approved by the host.
Pending Total
For Partial Authorization transactions, this is the difference between the original
transaction amount and the Approved Amount. It is the Payment Amount Due.
19 of 153
7/19/11
Printed Receipts
Field
Description
Available Card
Balance <1, 2.
On a Prepaid Card, this is the Available Card Balance returned in the host response. If
more than one balance is returned, the balances are numbered.
Signature
Line where the customer signs the merchant copy of the receipt for a Credit transaction.
Cardholder
Signature or
Customer Name
The text Cardholder Signature prints below the signature line. If the Customer Name is
enabled, it is printed under the Signature line for swiped cards instead of the generic
text.
20 of 153
7/19/11
WTG Menu Structure
WTG Menu Structure

Top-Level Menu - Online
1. Credit
1. Sale
2. Debit
3. Cash
2. Return
Credit
Debit
Cash
3. Balance
Inquiry
1. Authorize
Only
2. AVS Only
3. Void.
WT
G
4. Other Trans
4. Force
5. Reconcile.
6. Upload
1. Trans List
2. Last Trans
5. Reprint/
Report
3 Re-Print Trans
4. Total Info
5. Clear Trans
6. Reprint/
Reports
1. Detail Report
6. Offline
1
Mode
2. Totals Report 2
1
21 of 153
See Offline details on separate page
7/19/11
WTG Menu Structure
Setup Menu
System Setup
1.Key
Beep
1. Reset Adm.
Code
3. System
Setup
Menu
2.Admin
Setup
1. Reset Adm.
Passwd
3.About
WTG
22 of 153
7/19/11
WTG Menu Structure
Top-Level Menu - Offline Mode

1. Credit
1. Sale
2. Cash
2. Return
Credit
Cash
1. Authorize
Only
2. Void.
3. Force
WT
G
3. Other Trans
1. Trans List
2. Last Trans
4. Reprint/
Report
3 Re-Print Trans
4. Total Info
5. Clear Trans
6. Reports
1. Detail Report
5. Online
1
Mode
2. Totals Report
1
23 of 153
See Online details on separate page
7/19/11
Transaction Definitions
Transaction Types
Sale (Credit/Debit):
This transaction charges the customer for a sale of goods or services. This transaction will require the user
to input at least one amount corresponding to the charge to be applied. Additional prompts will display if
optional amounts are enabled. When all amounts have been entered, the details of the amounts and the
resulting Total are displayed for the user to confirm.
After this transaction is completed, there is no way to adjust the amount. A Credit Sale can be performed
online or offline, but some restrictions may apply depending on the processor rules. A Debit Sale can only be
done online and cannot be voided.
Sale with Partial Authorization

If a Partial Approval of the transaction amount is received in the host response, the Original Amount,
Approved Amount and Pending Balance is displayed. At this point the user may accept or reject the hosts
partial authorization. If the partial approval is rejected, the transaction will be cancelled and reversed. If the
partial approval is accepted, the terminal will display the pending balance and display the options to Run a
transaction for the Pending Balance or Quit the transaction and return to the Main Menu. Partial Approval
processing is supported for Credit and Debit transactions.
Authorize-Only (Credit):
This transaction pre-authorizes an amount for a sale of goods or services. This transaction will require the
user to input at least one amount corresponding to the authorization requested. The objective of this
transaction is only to verify available funds. This transaction is not billed to the cardholder account, cannot
be voided.
AVS-Only (Credit):
This objective of this transaction is to verify that a card is valid. This is a zero amount transaction that will not
pre-authorize any amount. This transaction will always prompt for AVS Zip Code data regardless of the AVS
settings in WCC. The transaction will optionally prompt for AVS address and CVV/CID data according to the
AVS/CVV/CID settings in WCC. The AVS-Only transaction is not available in Offline Mode. This transaction
cannot be voided.
Balance Inquiry Transaction (Credit):

This transaction is used to check the balance on a card account and print a Balance Inquiry Receipt. The
optional prompts and data fields used in Sale transactions are not used in this transaction.
24 of 153
7/19/11
Return (Credit/Debit/Cash):
This transaction refunds a specific amount to the cardholder account. A Credit or Cash Return can be
performed online or offline. A Debit Return can only be done online. Return transactions cannot be voided.
Void (Credit):
This transaction voids (cancels) a previous Sale transaction. Different payment processors impose different
deadlines for entering Void transactions. In general, a Void must be entered the same day as the transaction
being voided.
Force (Credit):
This transaction enters a transaction that was previously authorized with a voice authorization or other
method. This transaction cannot be voided.
Reconcile:
This transaction uploads any offline transactions stored in the terminal, and clears all transactions from
memory. Reconciliation can only be done in online mode.
Upload:
The purpose of this transaction is to send all the offline transactions that are being held in the terminal to the
host to be processed to request authorization.
Reports:
Reports showing completed transactions are printed and used to check the transaction details and the totals
in the batch The Detail Report also includes cancelled transactions which are transactions that were
attempted but the communication was unsuccessful and the user elected to cancel the transaction rather
than to store it as an offline transaction.
Offline Transactions:
When no wireless signal is available to complete transactions, you can choose to store transactions to be
uploaded later. These are called offline transactions. It is important to understand that Offline Transactions
are NOT authorized until they are uploaded; therefore you accept these transactions at your own risk. You
should perform transactions online whenever possible, and upload offline transactions as soon as possible
25 of 153
7/19/11
(as soon as you return to a location where there is wireless coverage). If your terminal is lost, stolen, or
damaged before you upload offline transactions, there may be no way for you to process (obtain payment
for) these transactions.
26 of 153
7/19/11
Reconciliation
When To Use Reconcile
It is recommended to perform a Reconcile once a day (usually at the end of the day) to print a reconciliation
report and clear the day's transactions from the WTG terminal.
What is in the Reconciliation Report?

The Reconciliation Report provides a list by the applications transaction sequence number of each
transaction that was processed, including type, amount, whether a credit or debit, and authorization code or
other transaction status. The transaction list also includes cash transactions, if that functionality is enabled.
A summary is given by type of the number of Credit Sale, Void, Cash (if enabled), Credit Return, Debit Sale,
Debit Return, and Force transactions; the monetary amount of each; whether a credit or debit; and the total
number and net amount of all transactions.
Reconciliation Report
Merchant Inc.
157 Main St.
Suite 222
Anytown, MA 11111
www.website.com
1-222-333-4444
This section of the

report provides totals by
transaction type
The Count column
shows the number of
transactions for each
transaction type
The Total column
shows the dollar total
monetary amount for
each transaction type
MM/DD/YYYY8
HH:MM;SS
-------------------------------------------------------------Merchant ID
0001234567
Terminal ID
0001234562
Batch#
11
Transaction List
====================================
Seq# Card
Trans Trans Amount Auth#
Type
Type
($ )
001
VI
Sl
80.00 123456
002
MC
Sl
125.00 133444
003
DB
Sl
60.00 55444
004
VI
Vd
70.00 13344
005
AX
Rt
10.00 125679
006
CA
Sl
65.00
007
DB
Rt
5.00 21333
Totals by Trans Type (w/o cash)
=====================================
=
Type
Count
Total
Sl
004
330.00
Fr
000
0.00
Rt
002
15.00
Vd
001
70.00
Au
000
0.00
Cn
000
0.00
Dc
000
0.00
This section of the report

lists all transactions in the
terminals memory; in order
by WAY sequence number:
In the Trans Type column,
S=Sale, V=Void, R=Return,
F=Force, Au=Auth Only,
C=Cash, Cn=Cancelled,
Dc=Declined
Cash Totals
=====================================
=
Sl
65.00
Vd
0.00
VI=VISA MC=MASTERCARD DS=Discover
27 of 153
7/19/11
AX=American Express OT=Other

DB=PIN Debit CA=Cash
Sl=Sale Fr=Force Rt=Return
Vd= Void Au= Authorization Only
Cn= Cancelled DC=Declined
28 of 153
7/19/11
Check Updates/Updates Pending

Parameter and/or application software updates should be checked and, if available, downloaded prior to
initiating a new batch of transactions or immediately after completing a Reconcile on the WTG terminal. If a
parameter or software update is waiting for a download, the menu option will display as Updates Pending
instead of Check Updates. A New Updates Available screen will also display to alert the User to pending
updates. When the Check Updates/Updates Pending option is selected from the WTG menu, the terminal
will launch the functionality to check if there is a batch in the terminal. If a batch exists, a message will
display Batch Open. Pls. reconcile first to indicate the user must reconcile before performing a download.
Refer to the WTG Control Center User Guide for further information regarding parameter updates and
downloading.
New Updates Available

When a change is made to parameters at the WTG Control Center (WCC), or when new applications files
are made available; the The New Updates Available: message screen will be displayed following any
transaction that is processed. This screen display includes options to launch a download immediately, or to
postpone the download.
Step 1
Choose Download now by pressing the 1 key or, when the arrow
option is highlighted; by pressing the [OK] button. When this option is
selected, the application is exited and OTA is launched to check for
an open batch and perform the download. See the Check Updates
transaction flow below for further details.
New Updates
available
1. Download now
2. Remind later
3. Do not remind
Skip
DnUp
Choose Remind later: by pressing the 2 key or, by using the arrow
keys to highlight the second option and pressing the [OK] button.
This action will postpone the download. The New Updates
Available message screen will display again whenever a new
transaction is processed. Pressing the [Skip] button has the same
affect as selecting option 2. Remind later; thereby postponing the
download. The terminal returns to the Transactions menu.
OK
Choose Do not remind by pressing the 3 key or, by using the arrow
keys to highlight the third option and pressing the [OK] button. When
this option is selected, the download is postponed. The functionality
will not be launched and no subsequent displays of the New
Updates available message will occur. The terminal returns to the
Transactions menu. .
29 of 153
7/19/11
Check Updates
Step 1
Check Updates/Updates Pending
VeriFone WTG
1. WTG
2. Check Updates
3. Setup Menu
To check for parameter or software updates, press the 2 key; or use

arrow buttons to highlight the Check Updates/Updates Pending option
line and press the [OK] button. If notification of pending updates has
already been sent to the terminal, the second option on the WTG
menu will display Updates Pending instead of Check Updates.
Please Swipe Card
When the Check Updates/Updates Pending option is selected, the

functionality to check for updates is launched.
Connected
WTG
Dn Up
OK
If there are transactions in the terminal batch, continue to step 2.0.

If there are no transactions detected, the WTG application is exited to
launch the over the air (OTA) download of any pending updates.
Step 2 (Conditional - Please Reconcile message)
OTA
Batch Open
Pls. reconcile first.
Press the [OK] button to initiate the The Over the Air (OTA)
upload/reconcile process. If there are offline transactions in the
terminal batch, the application will continue to Step 4 of the Reconcile
process. If there are only online transactions in the batch, the
application will continue to Step 10 of the Reconcile process. See
Reconcile Transaction Flow Details for further information.
After reconciliation completes, continue to Step 3 below.
Cancel
OK
Press [Cancel] to return to the WTG main menu without performing

the reconciliation. If the Over the Air (OTA) update was initiated from
the VMAC menu, pressing [Cancel] will return to the VMAC menu..
30 of 153
7/19/11
Step 3 (Conditional - Reconcile complete)

OTA
Parameter Updates
Complete
After the reconciliation is complete, if there are no additional OTA

application updates, the Parameter Updates Complete message
displays.
Press [OK] to return to the WTG main menu.
If there are other application updates pending after the reconciliation
is complete, the terminal will display a screen containing the
applications that require an update. Continue to Step 4.
OK
Step 4 (Conditional - Sample Application Updates Pending Screen)

OTA
When there are additional application updates pending, the
application name and version will display (n represents the version
level numeric digits and X represents alphabetic characters).
Name
WTG WDWYnnnnX
OTA n.n.n
Press [OK] to initiate the download of the updates. Continue to Step 5

Press Cancel to return to the WTG Menu (or VMAC menu it OTA was
launched from the VMAC menu), without performing the download
Cancel
OK
OTA
Step 5 (Conditional - Restart terminal)
Download Complete
Restart to Install
When the additional OTA updates have been downloaded, the prompt
to restart the terminal displays
Press [OK] to restart the terminal and apply the updates that have
been downloaded.
OK
31 of 153
7/19/11
Optional Data Entry Fields in Transactions

Prompts to enter or verify data in various fields may be displayed during transactions. Depending on the
setup of your terminal, the following common options or fields may be shown:
Card Number:
This is the customers card account number which may be read from the
magnetic stripe or may be entered manually (for Credit) if the magnetic stripe is damaged.
Expiration date:
This is the expiration date of the customers card account which may
be read from the magnetic stripe or may be entered manually (for Credit) if the magnetic stripe is
damaged.
AMEX CID:
This is the 4 digit security code that is located on the front of American
Express cards.
VISA CVV2:
This is the 3 digit security code that is located on the back of Visa cards in
the signature panel.
Master Card CVC:
This is the 3 digit security code that is located on the back of

MasterCard cards in the signature panel.
Discover CID:
This is the 3 digit security code that is located on the back of Discover
cards in the signature panel.
AVS ZIP:
This is the cardholders billing zip code.
Valid Zip Code Entries:
US zip codes with five or nine digits
Canadian postal codes with six or seven characters must use format ANANAN or ANA NAN,
where A=Alphanumeric, N=Numeric
AVS Address:
Job Number:
This is the number portion of the cardholders street address.
This is a 1 to 17 alphanumeric length entry that can be used for the Job
Number.
32 of 153
7/19/11
Purchase Description:
This prompts the user to select whether the purchase is for
Merchandise, a Service, or both.
Transaction Amount:
This is the total amount of the sale in dollars and cents, 9
digits maximum.
Convenience Fee:
Convenience Fee is a calculated fee charged by some retailers

for credit or debit card acceptance that is added to the transaction amount. This is a displayed
field.
Toll Amount:
This is an amount entry for tolls.
Tip Amount:
This is an amount for Tips for taxis, limos, etc.
33 of 153
7/19/11
Transaction Flow Details - Online

Sale Transactions
Sale - Credit (includes Partial Authorization flow)
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button or the 1 key; or use
arrow buttons to highlight the line and press the [OK] button.
Please Swipe Card
When WTG option is highlighted, press [OK} button to continue.
WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Sale, press the 1 key or, use arrow buttons to highlight
the line and press the [OK] button.
When Sale is highlighted, press [OK] button to continue.
OK
Step 3
Sale
1. Credit
2. Debit
3. Cash
To Choose Credit, press the 1 key or, use arrow buttons to highlight
When Credit is highlighted, press [OK] button to continue.
Back
Dn Up
OK
Debit and Cash Sale may or may not appear based on your terminal
setup. If you are only setup for Credit, this step will not appear.
34 of 153
7/19/11
Sale - Credit
Step 4
Swipe Card Or
Enter Card
Number
Swipe the Credit Card through the reader.

If swipe is successful, skip to step 6.
If the swipe does not work, or the card is not present, you may
manually enter the card number. Continue with Step 5.
Back
OK
Step 5
Sale - Credit
Enter Exp. Date
MMYY Format
00/00
When the card number is entered manually, the terminal will prompt
for the card expiration date.
Enter the expiration date (MMYY) and press the [OK] button to
continue.
Back
OK
Step 6-1 (Optional Screen AMERICAN EXPRESS)
Sale - Credit
Enter 4 Digits
Number From
The Front Of The
Card
1234
If the card is an American Express card, the terminal may prompt for
the American Express Security Code which is a 4 digit number
located on the front of the card. Press the [OK] button to continue.
If the field is left blank and ENTER key is pressed, goes to step 7-2.
Back
OK
Step 6-2 (Optional Screen VISA, MC, DISCOVER)
Sale - Credit
Enter 3 Digits
Number From
The Back Of The
Card
123
Back
If the card is a Visa, MC or Discover card, the terminal may prompt

for the Security Code which is a 3 digit number located on the back of
the card in the signature panel. Enter the code and press the [OK]
button to continue.
OK
If the field is left blank and ENTER key is pressed, goes to step 7-1.
35 of 153
7/19/11
Step 7-1 (Optional Screen for Visa/MasterCard)

Sale - Credit
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
When the Security Code entry is left blank on the previous entry
screen, the terminal will prompt for a reason. If the information was
entered, the terminal will not display this screen
Select the appropriate reason by pressing 1, 2, or 3 or,
Back
Dn Up
OK
Use the arrow buttons to highlight the option and press the [OK]
button to continue. Press the [Back] button to return to the previous
step.
Step 7-2 (Optional Screen for Discover, AMEX)
Sale - Credit
Select reason
1. Not Legible
2. Not Present
When the Security Code entry is left blank on the previous entry
screen, the terminal will prompt for a reason. If the information was
entered, the terminal will not display this screen
Select the appropriate reason by pressing 1 or 2 or, use the arrow
buttons to highlight the option and press the [OK] button to continue.
Back
Dn Up
OK
Press the [Back] button to return to the previous step.

Step 8 (Optional Screen AVS - ZIP CODE)
Sale - Credit
The terminal may prompt for the cardholders billing zip code. If
alphabetic characters are needed, press the corresponding number
on the keyboard and then press the [ A-Z ] button to display the
desired character. After entering the zip code, press the [OK] button
to continue. Valid zip code entries are:
Enter Zip Code

For Cardholder
Billing Address
01801
- US zip codes with five or nine digits

Back
[ A-Z ]
OK
Sale Credit
- Canadian postal codes with six or seven characters must

use format ANANAN or ANA NAN, where A=Alphanumeric,
N=Numeric
Step 9 (Optional Screen AVS STREET ADDRESS)
Enter Cardholder
Billing Address #
200
The terminal may prompt cardholders billing address street number.
Enter the numeric digits of the address and press the [OK] button to
continue.
Back
[A-Z]
OK
36 of 153
7/19/11
Step 10 (Optional Screen JOB Number)
Sale Credit
Enter
Job#
or Press
OK to Continue
123456
Back
[ A-Z]
OK
If this field is enabled in the terminal configuration, the terminal will

prompt for Job Number. Enter the digits and press the [OK] button to
continue. If alphabetic characters are needed, Press the
corresponding number on the board and then press the [A-Z] button
to display the correct character. To skip this entry, press the [OK]
button without entering a value to continue.
Sale Credit
Step 11 Enter Purchase Description
Enter Purchase
Description
A Purchase Description menu displays. A purchase description must
be specified that will be printed on Sale receipts.
1. Merchandise
2. Service
3. Both
Back
Dn Up
Select the appropriate reason by pressing 1, 2 or 3 or, use the arrow

buttons to highlight the option and press the [OK] button to continue.
OK
Sale Credit
Step 12
Enter Amount
1.00
Enter the transaction amount; and press the [OK] button to continue.
Back
OK
Sale - Credit
Step 13 (Optional Screen Convenience Fee)
Conv Fee
Amount
1.00
C.Fee
1.00
Press OK to continue
Back
Press the [OK] button to continue.
OK
Step 14 (Optional Screen Toll Amount)
Sale - Credit
Enter Toll Amount
1.00
Back
If the Conv. Fee is enabled in the terminal configuration, the terminal

will display the transaction amount and the calculated C Fee amount.
OK
If Toll is enabled in the terminal configuration, the terminal will prompt

for the toll amount. Enter the toll amount and press the [OK] button
to continue.
To skip this entry, press the [OK] button without entering an amount
to continue.
37 of 153
7/19/11
Step 15 (Optional Screen Tip Receipt)
If the tip amount is enabled in the terminal configuration, the

terminal will display this menu. To enter a tip, highlight the
Enter Tip Amount option and then press the [OK] button or,
press 1 to continue with the next step (Step 16).
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
3. Skip
Back
Dn Up
If a tip receipt is required, highlight the Print Tip Receipt option

using the arrow buttons and then press the [OK] button or
press 2 to continue. The terminal will display a printing screen
and after that will display this screen again.
OK
Sale - Credit
To bypass the screen without a tip, highlight or press 3 to Skip

entry and proceeds to step 17.
Step 16 (Optional Screen Tip Amount)
Enter Tip Amount

1.00
If Tip is enabled in the terminal configuration, the terminal will prompt
for the tip amount. To skip this entry, press the [OK] button without
entering an amount to continue.
Back
OK
Sale - Credit
Confirm Details
Amount
C-Fee
Tip
Tolls
Total
Step 17 (Confirm Details)
1.00
1.00
0.00
0.00
2.00
Back
Once all the amounts are entered, the terminal will display the
amounts and final total for the transaction to be confirmed. Press the
Backspace/Correction key on the keyboard to change an amount or,
press the [OK] button to continue with the next step.
OK
Step 18-1
Communication
Processing
Please Wait
Processing
This screen will be displayed when the terminal is trying to process
(send/receive) the transaction.
If the host approves the transaction, proceeds to Step 18-2. If the
host declines the transaction, proceeds to Step 18-3.
If the host response indicates a partial approval of the total amount,
continue with step 19-1.
38 of 153
7/19/11
Step 18-2 (Conditional Screen - Approval)
Sale - Credit
Approved
Auth Cd 12345
The Merchant Copy prints automatically. After printing, this screen is

displayed. Press the [OK] button or '2' to print the customer copy of
the receipt. When printing is complete, the terminal will return to this
display to allow another printing of either the Merchant or Customer
copy.
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Sale - Credit
Press the [Back] button to finish the transaction and go back to the
Transactions Menu of the Payment Application.
Step 18-3 (Conditional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the

transaction status on the screen. No receipt is printed. Press the
[OK] button to finish the transaction and return to the Transactions
Menu of the Payment Application.
OK
Communication
Step 19-1 (Conditional Screen Partial Authorization)
Approved
Processing
Partial
This screen will be displayed when the terminal receives a host
response that indicates a partial authorization of the transaction
amount. Press the [OK] button to continue.
OK
Step 19-2 (Partial Authorization continued)
Sale - Credit
Partial Approval
Auth Cd
VI2000
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
Dn Up
Yes
Printing
This screen displays while the Partial Approval Merchant Copy
receipt prints automatically. After printing, this screen is displayed.
Press the [OK] button or '2' to print the customer copy of the receipt.
When printing is complete, the terminal will return to this display to
allow another printing of either the Merchant or Customer copy.
Press the [Done} button when finished printing receipts to continue
with the transaction processing in the next step.
39 of 153
7/19/11

Sale - Credit
ALERT-PARTIAL AUTH
Original Amount
$
29.54
Approval:
$
20.00
Pending Balance:
$
9.54
Accept?
No
Yes
When a partial approval host response is received, the terminal

displays ALERT-PARTIAL AUTH and displays the original
transaction amount, the amount approved by the host, and the
pending balance that is due.
Press [Yes] to Accept the partial approval and continue to step 19-4.
Press [No] to Reject the partial approval. Proceeds to Step 1912.

Transactions
Partial Approval
Pending Balance:
$
9.54
1. Run Tran for
Pending Bal
2. Cancel /Return
to Main Menu
Back
Dn Up
OK
Sale <Tran Type>

There is a
Pending Balance
Press 1, or highlight the line and press the [OK] button to

initiate a new transaction for the remaining balance due.
Proceeds to Step 19-6.
Press 2, or highlight the line and press the [OK] button to
Decline the pending transaction. Proceeds to step 19-5
Step 19-5 (Conditional Screen - Partial Authorization/Confirm Cancel)
Press [Yes] to confirm the cancellation of the pending balance

transaction. The transaction for the initial partially approved amount
is saved in the batch and the display returns to the Transactions
Menu.
Are you sure you

want to cancel
and return to
Main Menu?
No
A choice screen is displayed when the partial approval is

accepted. The Pending Balance is displayed.
Press [No] to return to Step 19-4 to run a transaction for the Pending
Balance.
Yes
40 of 153
7/19/11

Sale
Run Tran for the
Pending Balance
$
9.54
1. Credit
2. Debit
3. Cash
Back
Dn Up
OK
Choose the type of transaction to use for payment of the pending

balance due. Only the enabled payment types will be displayed.
Press the number key or, use arrow buttons to highlight the desired
line and press the [OK] button. A new transaction is initiated and
continues to step 4 of transaction type selected for entry of the card
information (See additional information on step 19-7). This cycle can
be repeated as many times as necessary to clear the entire amount
due.
If Back is selected, continues to Step 19-4.
Debit and Cash Sale may or may not appear based on your terminal
setup.
Step 19-7 (Additional Information - Partial Authorization continued)
When the type of transaction is selected and the application proceeds
to the respective transaction flow, some prompts will not display
when processing the partial payment. If the account is manually
entered, the expiration date prompt will be displayed. The CVV,
and/or AVS prompts will be displayed as configured. The purchase
description, transaction amount, convenience fee, toll amount, cash
back, and tip amount prompts will not be displayed. The application
will proceed to the Job # screen as shown in step 19-8 below..
Information Only
If the [Back] button is selected on the transaction card swipe/entry

screen, returns to Step 19-4.
Step 19-8 (Optional Screen Partial Auth/JOB Number)
Sale - <Tran Type>

If this field is enabled in the terminal configuration, the terminal will
prompt for Job Number. Enter the digits and press the [OK] button to
continue. If alphabetic characters are needed, Press the
corresponding number on the keyboard and then press the [ A-Z ]
button to display the correct character. To skip this entry, press the
[OK] button without entering a value to continue.
Enter
Job #
Number or Press
OK to Continue
123456
If the [OK] button is selected, continues to step 19-9.

Back
[ A-Z ]
OK
If the [Back] button is selected, returns to card swipe/entry screen for
Credit or Debit transactions. Returns to Step 19-6 for Cash..
41 of 153
7/19/11
Step 19-9 (Partial Auth/Confirm)

Sale - <Tran Type>
Confirm Details
Amount
C-Fee
Tip
Tolls
Total
9.54
0.00
0.00
0.00
9.54
Back
Press [Yes] to confirm the amounts. The remaining balance will

display as the Amount and the Total. The original transaction
optional amounts will display as 0.00.
OK
Communication
Press the Backspace/Correction key on the keyboard to change an

amount or, press the [OK] button to continue with the next step.
Step 19-10
Processing
Processing

Please Wait
Continues with next step.
Sale - <Tran Type>

displayed. Press the [OK] button or '2' to print the customer copy of
the receipt. When printing is complete, the terminal will return to this
display to allow another printing of either the Merchant or Customer
copy.
Approved
Auth Cd A583439
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
Step 19-11A (Conditional Screen - Partial Authorization/Approval)
Press the [OK] button to print another highlighted copy of the receipt.
OK
Sale - <Tran Type>

Declined
Step 19-11B (Conditional Screen - Partial Authorization/Declined)

If the host declines the transaction, the terminal displays the
transaction status on the screen. No receipt is printed.
When [OK] button is pressed, returns to Step 19-4 to allow initiation
of a different transaction for the unpaid balance.
OK
42 of 153
7/19/11
Step 19-12 (Optional Screen Partial Authorization - Rejected)

Sale - <Tran Type>
You have chosen
To reject a
Partial Approval
Press the [OK] button to proceed to step 19-13 to Void the previously
approved portion of the transaction.
If you proceed,
The transaction
Will be voided.
Back
Press the [Back] button to return to step 19-4 to run another

transaction for the unpaid balance.
OK
Communication
If the transaction is rejected, the terminal will only show the

transaction status on the screen. No receipt is printed. Press the
[OK] button to finish the transaction and return to the Transactions
Step 19-13 (Process Void Partial Authorization)
Processing
The Communication screen will be displayed when the terminal is
trying to process (send/receive) the transaction.
Please Wait
Void Partial AP
Approved
Auth Cd
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
Step 19-14A
displayed.
Press the [OK] button or '2' to print the customer copy of the receipt.
When printing is complete, the terminal will return to this display to
allow another printing of either the Merchant or Customer copy.
OK
Press [Back} to finish the transaction and go back to the Transactions

Step 19-14B (Conditional ScreenReverse Partial Auth/Declined)
Sale <Tran Type>

Partial Approval
Unable to Void
<Host Response>
OK
This screen is displayed if WTG transmits a Reverse Partial Approval

request and receives a Decline from the host.
<Host Response> message will print as one of the following:
Actual Text Message sent by host (wrap to next line if necessary
truncate any text beyond 4 lines)
Or;
Void Declined if host response is not an approval, and no text
message sent by host
When [OK] button is pressed, proceeds to step 19-4 to prompt for
new transaction.
43 of 153
7/19/11
Sale <Tran Type>

Partial Approval
Unable to Void
Back
OK
Step 19-14C (Conditional ScreenReverse Partial Auth/No host

response)
This screen is displayed if WTG transmits a Reverse Partial Approval
request and cannot establish a GPRS connection or receives no
response.
When [OK] button is pressed, proceeds to step 19-4 to prompt for a
new transaction.
When [Back} button is pressed, returns to the Transactions menu.
44 of 153
7/19/11
Sale - Debit (includes Partial Authorization flow)
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button, or the 1 key or, use the arrow
buttons to highlight the line and press the [OK] button.
Please Swipe Card
WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Sale, press the 1 key or, use the arrow buttons to highlight the line
and press the [OK] button.
When Sale is highlighted, press the [OK] button to continue.
OK
Step 3
Sale
1. Credit
2. Debit
3. Cash
To Choose Debit, press the 2 key or, use the arrow buttons to highlight the line
When Debit is highlighted, press the [OK] button to continue.
Cash Sale may or may or may not appear based on your terminal setup.
Back
Dn Up
OK
Step 4
Sale - Debit
Swipe Card
Swipe the Credit Card through the reader.
(Manual Entry of Card Data is not allowed for Debit transactions.)

Back
OK
45 of 153
7/19/11
Sale - Debit
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z ]
If this field is enabled in the terminal configuration, the terminal will prompt for Job
Number. Enter the digits and press the [OK] button to continue. If alphabetic
characters are needed, Press the corresponding number on the keyboard and
then press the [ A-Z ] button to display the correct character. To skip this entry,
press the [OK] button without entering a value to continue.
OK
Sale Debit
Enter Purchase
Description
A Purchase Description menu displays. A purchase description must be

specified that will be printed on Sale receipts.
1. Merchandise
2. Service
3. Both
Back
Select the appropriate reason by pressing 1, 2 or 3 or,

Use the arrow buttons to highlight the correct option and press the [OK] button to
continue.
Dn Up
OK
Sale Debit
Step 7
Enter Amount
1.00
Back
OK
Sale - Debit
Conv Fee
Amount
1.00
C.Fee
1.00
Back
If the Conv. Fee is enabled in the terminal configuration, the terminal will display
the transaction amount and the calculated C Fee amount.
OK
46 of 153
7/19/11
Sale - Debit
Enter Toll Amount

1.00
If Toll is enabled in the terminal configuration, the terminal will prompt for the toll
amount. Enter the toll amount and press the [OK] button to continue. To skip this
entry, press the [OK] button without entering a value to continue.
Back
OK
Sale - Debit
Step 10 (Optional Screen Cash Back Amount)
Enter Cash Back

amount
1.00
Back
If Cash Back is enabled in the terminal configuration, the terminal will prompt for
the cash back amount. Enter the cash back amount and press the [OK] button to
continue. To skip this entry, press the [OK] button without entering a value to
continue.
OK
Sale - Debit
If the tip amount is enabled in the terminal configuration, the terminal will
display this menu. To enter a tip, highlight the Enter Tip Amount option
and then press the [OK] button or, press 1 to continue with the next step
(Step 12).
1. Enter Tip Amt

2. Print Tip Rcpt
3. Skip
Back
Dn Up
OK
If a tip receipt is required, highlight the Print Tip Receipt option using the
arrow buttons and then press the [OK] button or press 2 to continue. The
terminal will display a printing screen and after that will display this screen
again.
To bypass the screen without a tip, highlight or press 3 to Skip entry and
proceed to Step 13.
Sale Debit
Enter Tip Amount

1.00
If Tip is enabled in the terminal configuration, the terminal will prompt for the tip
amount. Enter the amount and press the [OK] button. To skip this entry, press
the [OK] button without entering a value to continue.
Back
OK
47 of 153
7/19/11
Sale Debit
Confirm Details
Step 13
Amount
C-Fee
Tip
Tolls
Cash Back
Total
Back
Once all the amounts are entered, the terminal will display the amounts and final
total for the transaction to be confirmed. Press the Backspace/Correction key on
the keyboard to change an amount or, press the [OK] button to continue with the
next step.
1.00
1.00
0.00
0.00
1.00
3.00
OK
Step 14
Sale Debit
Hand the terminal to the customer. Have them enter their Personal Identification
Number (PIN) and press the ENTER key to continue.
Total 3.00
Enter PIN
****
If a valid PIN is not entered and processed within 60 seconds, the PIN entry
prompt will time out and the application will display the message PIN Entry Error
for 3 seconds. The transaction will be cancelled and the display will return to the
Transactions menu.
Communication
Step 15
Processing
The Communication screen will be displayed when the terminal is trying to
process (send/receive) the transaction.
Please Wait
Sale Debit
Approved
Auth Code
123456
The Merchant Copy prints automatically. After printing, this screen is displayed.
Press the [OK] button or '2' to print the customer copy of the receipt. When
printing is complete, the terminal will return to this display to allow another printing
of either the Merchant or Customer copy.
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
Step 16-1 (Conditional Screen - Approved Transaction 1)
OK
Press the [Back] button to finish the transaction and go back to the Transactions
48 of 153
7/19/11
Sale - Debit
Declined
If the transaction is declined, the terminal will only show the transaction status on
the screen. No receipt is printed. Press the [OK] button to finish the transaction
and return to the Transactions Menu of the Payment Application
OK
Communication
Step 17-1 (Conditional Screen Partial Authorization)
Approved
Processing
Partial
This screen will be displayed when the terminal receives a host response that
indicates a partial authorization of the transaction amount. Press the [OK] button
to continue.
OK
Step 17-2 (Conditional Screen - Partial Authorization continued)
Sale - Debit
Partial Approval
Auth Cd
VI2000
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
Dn Up
Yes
Sale - Debit
ALERT-PARTIAL AUTH
Original Amount
$
29.54
Approval:
$
20.00
Pending Balance:
$
9.54
Accept?
No
Yes
Printing
This screen displays while the Partial Approval Merchant Copy receipt prints
automatically. After printing, this screen is displayed. Press the [OK] button or
'2' to print the customer copy of the receipt. When printing is complete, the
terminal will return to this display to allow another printing of either the Merchant
or Customer copy.
Press the [Done} button when finished printing receipts to continue with the
transaction processing in the next step.
When a partial approval host response is received, the terminal displays
ALERT-PARTIAL AUTH and displays the original transaction amount, the
amount approved by the host, and the pending balance that is due.
Press [Yes] to Accept the partial approval and continue to step 17-4.
Press [No] to Reject the partial approval. Proceeds to Step 1712.
49 of 153
7/19/11

Transactions
Partial Approval
Pending Balance:
$
9.54
1. Run Tran for
Pending Bal
2. Cancel /Return
to Main Menu
Back
Dn Up
Press 1, or highlight the line and press the [OK] button to initiate a new
transaction for the remaining balance due. Proceeds to Step 17-6.
Press 2, or highlight the line and press the [OK] button to Decline the
pending transaction. Proceeds to step 17-5
OK
Sale <Tran Type>

There is a
Pending Balance
Are you sure you
want to cancel
and return to
Main Menu?
No
A choice screen is displayed when the partial approval is accepted. The

Pending Balance is displayed.
Step 17-5 (Conditional Screen - Partial Authorization/Confirm Cancel)
Press [Yes] to confirm the cancellation of the pending balance transaction. The
transaction for the initial partially approved amount is saved in the batch and the
display returns to the Transactions Menu.
Press [No] to return to Step 17-4 to run a transaction for the Pending Balance.
Yes

Sale
Run Tran for the
Pending Balance
$
9.54
1. Credit
2. Debit
3. Cash
Back
Dn Up
OK
Choose the type of transaction to use for payment of the pending balance due.
Only the enabled payment types will be displayed. Press the number key or, use
arrow buttons to highlight the desired line and press the [OK] button. A new
transaction is initiated and continues to step 4 of transaction type selected for
entry of the card information (See additional information on step 17-7. This cycle
can be repeated as many times as necessary to clear the entire amount due.
If Back is selected, continues to Step 17-4.
Debit and Cash Sale may or may not appear based on your terminal setup.
Step 17-7 (Additional Information - Partial Authorization continued)
Information Only
When the type of transaction is selected and the application proceeds to the
respective transaction flow, some prompts will not display when processing the
partial payment. The purchase description, transaction amount, convenience fee,
toll amount, cash back, and tip amount prompts will not be displayed. The
application will proceed to the Job # screen as shown in step 17-8 below..
If the [Back] button is selected on the transaction card entry screen, returns to
Step 17-4.
50 of 153
7/19/11
Step 17-8 (Optional Screen Partial Auth/JOB Number)

Sale - <Tran Type>
then press the [ A-Z ] button to display the correct character. To skip this entry,
Enter
Job #
Number or Press
OK to Continue
123456
If the [OK] button is selected, continues to step 17-9

Back
[ A-Z ]
OK
Sale - <Tran Type>

Confirm Details
Amount
C-Fee
Tip
Tolls
Total
9.54
0.00
0.00
0.00
9.54
Back
If the [Back] button is selected, returns to card swipe/entry screen for Credit or
Debit transactions. Returns to Step 17-6 for Cash..
Step 17-9 (Conditional Screen Partial Auth/Confirm)
Press [Yes] to confirm the amounts. The remaining balance will display as the
Amount and the Total. The original transaction optional amounts will display as
0.00.
OK
Communication
Press the Backspace/Correction key on the keyboard to change an amount or,

Step 17-10
Processing
Processing
This screen will be displayed when the terminal is trying to process (send/receive)
the transaction.
Please Wait
Sale - <Tran Type>
Step 17-11A (Conditional Screen - Partial Authorization/Approval)
Approved
Auth Cd A583439
Print Receipt
1. Merchant Copy
2. Customer Copy
Press the [OK] button to print another highlighted copy of the receipt.
Back
Dn Up
OK
51 of 153
7/19/11
Sale - <Tran Type>

Step 17-11B (Conditional Screen - Partial Authorization/Declined)
Declined
If the host declines the transaction, the terminal displays the transaction status on
the screen. No receipt is printed.
When [OK] button is pressed, returns to Step 19-4 to allow initiation of a different
transaction for the unpaid balance.
OK
Sale - <Tran Type>
You have chosen
To reject a
Partial Approval
Press the [Back] button to return to step 17-4 to run another transaction for the
unpaid balance.
Press the [OK] button to proceed to step 17-13 to Void the previously approved
portion of the transaction.
If you proceed,
The transaction
Will be voided.
Back
Step 17-12 (Optional Screen Partial Authorization - Rejected)
OK
Communication
If the transaction is rejected, the terminal will only show the transaction status on
the screen. No receipt is printed. Press the [OK] button to finish the transaction
and return to the Transactions Menu of the Payment Application.
Step 17-13 (Process Void Partial Authorization)
Processing
The Communication screen will be displayed when the terminal is trying to
process (send/receive) the transaction.
Please Wait
Void Partial AP
Approved
Auth Cd
123456
Step 17-14A
Print Receipt
1. Merchant Copy
2. Customer Copy
Press [Back} to finish the transaction and go back to the Transactions Menu of
the Payment Application.
Back
Dn Up
OK
52 of 153
7/19/11
Step 17-14B (Conditional ScreenReverse Partial Auth/Declined)

Sale <Tran Type>
Partial Approval
Unable to Void
<Host Response>
OK
Sale <Tran Type>
Partial Approval
Unable to Void
Back
This screen is displayed if WTG transmits a Reverse Partial Approval request and
receives a Decline from the host.
Host Response message will print as one of the following:
Actual Text Message sent by host (wrap to next line if necessary truncate
any text beyond 4 lines)
Or;
Void Declined if host response is not an approval, and no text message sent
by host
When [OK] button is pressed, proceeds to step 17-4 to prompt for new
transaction.
Step 17-14C (Conditional ScreenReverse Partial Auth/No host response)

This screen is displayed if WTG transmits a Reverse Partial Approval request and
cannot establish a GPRS connection or receives no response.
When [OK] button is pressed, proceeds to step 19-4 to prompt for a new
transaction.
When [Back} button is pressed, returns to the Transactions menu.
OK
53 of 153
7/19/11
Sale - Cash
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
When Sale is highlighted, press [OK] button to continue.
OK
Step 3
Sale
1. Credit
2. Debit
3. Cash
To Choose Cash, press the 3 key or, use the arrows to highlight the Cash
option and press the [OK] button to continue.
Credit or Debit Sale may or may or may not appear based on your terminal
setup.
Back
Dn Up
OK
Sale Cash
Enter
Job# or
Press OK to
Continue
123456
Back
[ A-Z ]
If this field is enabled in the terminal configuration, the terminal will prompt for
Job Number. Enter the digits and press the [OK] button to continue. If
alphabetic characters are needed, Press the corresponding number on the
keyboard and then press the [ A-Z ] button to display the correct character. To
skip this entry, press the [OK] button without entering a value to continue.
OK
54 of 153
7/19/11
Sale - Cash
Enter Purchase
Description

1. Merchandise
2. Service
3. Both
Back
Dn Up
OK
use the arrow buttons to highlight the option and press the [OK] button to
continue.
Sale Cash
Step 6
Enter Amount
1.00
Back
OK
Sale - Cash
Enter Toll Amount

1.00
If the Toll field is enabled in the terminal configuration, the terminal will prompt
for the toll amount. Enter the toll amount and press the [OK] button to continue.
To skip this entry, press the [OK] button without entering a value to continue.
Back
OK
Sale - Cash
and then press the [OK] button or, press 1 to continue with the next
step (Step 9).
1. Enter Tip Amt

2. Print Tip Rcpt
3. Skip
Back
OK
arrow buttons and then press the [OK] button or press 2 to continue.
The terminal will display a printing screen and after that will display this
screen again.
proceed to Step 10.
55 of 153
7/19/11
Sale - Cash
Enter Tip Amount

1.00
If the Tip field is enabled in the terminal configuration, the terminal will prompt for
the tip amount. To skip this entry, press the [OK] button without entering a value
to continue.
Back
OK
Sale - Cash
Confirm Details
Amount
Tip
Tolls
Total
Step 10
1.00
0.00
0.00
2.00
Back
next step.
OK
Communication
Step 10-1
Processing
Processing
This screen will be displayed when the terminal is sending the transaction to the
Gateway (for reporting purposes).
Please Wait
When complete, continues to step 11.

Step 11 (Receipt Printing)
Sale - Cash
Approved
printing is complete, the terminal will return to this display to allow another
printing of either the Merchant or Customer copy.
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
56 of 153
7/19/11
Return Transactions
Return - Credit
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button, or the 1 key; use the arrow
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Return, press the 2 key or, use the arrow buttons to highlight the
line and press the [OK] button.
OK
Return
Step 3 (Optional Screen Return Password)
Enter Return
Password
******
If the authorize password prompt is enabled in the terminal configuration, the
Terminal will prompt for the authorize password, in order to continue with the next
step, the right password must be entered.
Back
OK
Return
1. Credit
2. Debit
3. Cash
Step 4 (Payment Menu)
Press the 1 key to select Credit Return or, use the arrow buttons to highlight
If the offline mode is enabled in the terminal or Debit is not enabled, the Debit
option will not be present in the menu.
Back
Dn Up
OK
57 of 153
7/19/11
Return - Credit
Step 5
Swipe Card Or
Enter Card
Number
Swipe the Credit Card through the reader. If this is successful, skip to step 7.
If the swipe does not work or the card is not present, you may manually enter
the card number. Continue with Step 6.
Back
OK
Return - Credit
Step 6
Enter Exp. Date
MMYY Format
00/00
When the card number is entered manually, the terminal will prompt for the card
expiration date. Enter the expiration date (MMYY) and press the [OK] button to
continue.
Back
OK
Return Credit
Enter
Job#
or Press
OK to Continue
123456
Back
[ A-Z]
keyboard and then press the [ A-Z ] button to display the correct character. To
OK
Return Credit
Enter Purchase
Description

specified that will be printed on receipts.
1. Merchandise
2. Service
3. Both
Back
Dn Up
OK
continue.
58 of 153
7/19/11
Return - Credit
Step 9
Enter Amount
1.00
Back
OK
Return - Credit
Confirm Details
Amount
Total
Step 10
1.00
1.00
Once all the amounts are entered, the terminal will confirm the amounts and final
total for the transaction. Press the Backspace/Correction key on the keyboard to
change an amount or, or press the [OK] button to continue with the next step.
Back
OK
Step 11
Communication
Processing
Processing
Please Wait
If the host approves the transaction, proceeds to Step 9-1. If the host declines
the transaction, proceeds to Step 9-2.
Return - Credit
Approved
Auth Code 123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
Step 11-1 (Optional Screen - Approved Transaction 1)
OK
Return - Credit
Step 11-2 (Optional Screen - Declined Transaction)
Declined
the screen. No receipt will be printed. Press the [OK] button to finish the
transaction and return to the Transactions Menu of the Payment Application
OK
59 of 153
7/19/11
Return - Debit
VeriFone WTG
Connected
1. WTG
2. Check Updates
Step 1
Please swipe
Your card
WTG Dn Up
To start the application, press the [WTG] button, or the 1 key or, use the
OK
Transactions
1. Sale
Step 2
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
OK
Return
Enter Return
Password
******
Terminal will prompt for the authorize password, in order to continue with the
next step, the right password must be entered.
Back
OK
Return
1. Credit
2. Debit
3. Cash
Press the 2 key to select Debit Return or, use the arrow buttons to highlight the
Back
Dn Up
OK
60 of 153
7/19/11
Return - Debit
Step 5
Swipe Card
Swipe the Debit Card through the reader.
(Manual Entry of Card Data is not allowed for Debit transactions.)
Back
Return Debit
Enter
Job#
or Press
OK to Continue
123456
Back
[ A-Z]
keyboard and then press the [ A-Z] button to display the correct character. To
OK
Return Debit
Enter Purchase
Description

1. Merchandise
2. Service
3. Both
Back
Dn Up
OK
continue.
Return - Debit
Step 8
Enter Amount
1.00
Back
OK
61 of 153
7/19/11
Return - Debit
Confirm Details
Amount
Total
Step 9
1.00
1.00
Once all the amounts are entered, the terminal will confirm the amounts and
final total for the transaction. Press (Back) to go back to previous screens and
change an amount or press the [OK] button to continue with the next step.
Back
OK
Step 10
Return Debit
Total $ 3.00
Enter PIN
****
Hand the terminal to the customer. Have them enter their Personal
Identification Number (PIN) and press the ENTER key to continue.
If a valid PIN is not entered and processed within 60 seconds, the PIN entry
prompt will time out and the application will display the message PIN Entry
Error for 3 seconds. The transaction will be cancelled and the display will
return to the Transactions menu.
Communication
Step 11
Processing
Processing
Please Wait
If the host approves the transaction, proceeds to Step 11-1. If the host declines
the transaction, proceeds to Step 11-2.
Return - Debit
Approved
Auth Code 123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Step 11-1 (Optional Screen - Approved Transaction 1)
Return - Debit
Step 11-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction status
on the screen. No receipt will be printed. Press the [OK] button to finish the
OK
62 of 153
7/19/11
Return - Cash
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
OK
Return
Enter Return
Password
******
Back
OK
Return
1. Credit
2. Debit
3. Cash
Press the 3 key to select Cash Return or, use the arrow buttons to highlight the
Back
Dn Up
OK
63 of 153
7/19/11
Return - Cash
Enter
Job#
or Press
OK to Continue
123456
Back
[ A-Z]
then press the [ A-Z] button to display the correct character. To skip this entry,
OK
Return - Cash
Enter Purchase
Description

1. Merchandise
2. Service
3. Both
Back
Dn Up
OK
continue.
Return - Cash
Step 7
Enter Amount
1.00
Back
OK
Return - Cash
Confirm Details
Amount
Total
Step 8
1.00
1.00
total for the transaction Press the Backspace/Correction key on the keyboard to
change an amount or, press the [OK] button to continue with the next step.
Back
OK
64 of 153
7/19/11
Communication
Step 9
Processing
Processing
This screen will be displayed when the terminal is sending the transaction to the
Gateway (for reporting purposes).
Please Wait
When complete, continues to next step.
Return - Cash
Approved
Step 10 (Receipt Printing)
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
65 of 153
7/19/11
Balance Inquiry Transactions

Balance Inquiry Credit/Debit
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Balance Inquiry, press the 3 key or, use the arrow buttons to
highlight the line and press the [OK] button to continue.
OK
Bal Inq. - Credit
Step 3
Swipe Card Or
Enter Card
Number
Swipe the Card through the reader.

If swipe is successful, skip to step 5.
If the swipe does not work, or the card is not present, you may manually enter the
card number for Credit Balance Inquiry. Continue with Step 4.
Back
OK
Bal Inq - Credit
Step 4
Enter Exp. Date

MMYY Format
00/00
expiration date.
Enter the expiration date (MMYY) and press the [OK] button to continue.
Back
OK
66 of 153
7/19/11
Communication
Step 5
Processing
Processing
Please Wait
the transaction.
Continues with step 6.
Back
OK
Bal Inq - Credit

Balance
$4589.00
$ 4526.00
Step 6 (Response Screen)

This screen will be displayed when the terminal receives a host response
providing the account balance information.
Balance 2
Back
$4367.00
$4310.00
Print Receipt?
Dn Up
OK
Press the [OK] button to print a receipt . When printing is complete, the terminal
displays this screen again to allow printing of another receipt.
Press [Back} to go back to the Transactions Menu of the Payment Application.
Other Transactions
Authorize Only & AVS-Only
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button, or the 1 key; or use the arrow
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Other Transactions, press the 4 key or, use the arrow buttons to
highlight the line and press the [OK] button.
OK
67 of 153
7/19/11
Other Trans.
1. Authorize Only
2. AVS Only
3. Void
4. Force
5. Reconcile
6. Upload
Step 3
Press the 1 key to select the Authorize Only or the 2 key to select the AVS
Only option; or else use the arrow buttons to highlight the desired selection and
press the [OK] button to continue.
.
Back
Dn Up
OK
Auth. Only
(or AVS Only)
Swipe Card Or
Enter Card
Number
Step 4
Swipe the Credit Card through the reader. If this is successful, skip to step 6-1
or 6-2..
If the swipe does not work or the card is not present, you may manually enter the
card number and continue with Step 5.
Back
OK
Auth. Only
(or AVS Only)
Step 5
Enter Exp. Date

MMYY Format
00/00
Back
continue.
OK
Auth. Only
(or AVS Only)
Enter 3 Digits
Number From The
Back Of The Card
123
If the card is a Visa, MC or Discover card, the terminal may prompt for the
Security Code which is a 3 digit number located on the back of the card in the
signature panel. Enter the code and press the [OK] button to continue.
If the code is left blank and ENTER key is pressed to bypass, terminal proceeds
to step 7-1 or 7-2 to prompt for a reason
Back
OK
Auth. Only
(or AVS Only)
Enter 4 Digits
Number From The
Front Of The Card
1234
Back
If the card is an American Express card, the terminal may prompt for the
American Express Security Code which is a 4 digit number located on the front of
the card. Press the [OK] button to continue. . If the CID code is left blank and
ENTER key is pressed to bypass, terminal proceeds to step 7-2 to prompt for a
reason
OK
68 of 153
7/19/11
Auth. Only
(or AVS Only)
Step 7-1 (Conditional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
If the Security Code is not present or is not legible, the terminal will prompt for a
reason when the Security Code entry is left blank.
Select the appropriate reason by pressing 1, 2, or 3 or; use the arrow buttons to
Back
Dn Up OK
Auth. Only
(or AVS Only)
Select reason
1. Not Legible
2. Not Present
Step 7-2 (Conditional Screen for Discover, AMEX)
The terminal will prompt for a reason when the CID is skipped (left blank) in the
previous steps (Step 6-1 or 6-2). If the CID information is entered, the terminal
will not prompt this screen
Select the appropriate reason and press the [OK] button to continue.
Back
OK
Step 8 (Optional Screen - AVS - ZIP CODE)
Auth. Only
(or AVS Only)
The terminal prompts for the cardholder s billing zip

code. Entry can be bypassed. If alphabetic characters
are needed, press the corresponding number on the keyboard
and then press the [ A-Z ] button to display the desired
character. After entering the zip code, press the [OK]
button to continue. Valid zip code entries are:
Enter Zip Code

For Cardholder
Billing Address
01801

Back
OK
Auth. Only
(or AVS Only)
- Canadian postal codes with six or seven characters must use format
ANANAN or ANA NAN, where A=Alphanumeric, N=Numeric
Enter Cardholder
Billing Address #
200
The terminal may prompt cardholders billing address street number. Enter the
digits and press the [OK] button to continue.
Back
OK
69 of 153
7/19/11
Auth. Only
(or AVS Only)
Step 10(Optional Screen JOB Number)
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
Auth. Only
Step 11 Auth Only Amount
Enter Amount
1.00
This screen does not display for AVS Only.
Back
OK
Step 12 Auth Only Confirm
Auth. Only
Confirm Details
Amount
Total
1.00
1.00
Back
next step.
OK
Communication
This screen does not display for AVS Only.
Step 13
Processing
Processing
Please Wait

Back
OK
Auth. Only
(or AVS Only)
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
70 of 153
7/19/11
Auth. Only
(or AVS Only)
Declined
the screen. No receipt will be printed. Press the [OK] button to finish the
OK
71 of 153
7/19/11
Void
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button or use the arrow buttons to
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
OK
Other Trans.
1. Authorize Only
2. AVS Only
3. Void
4. Force
5. Reconcile
6. Upload
Back
Dn Up
Step 3
Press the 3 key to select Void or, use the arrow buttons to highlight the line and
press the [OK] button.
OK
Void
Step 4 (Optional Screen Void Password)
Enter Void
Password
******
step, the right password must be entered. Press the [OK] button to continue
Back
OK
72 of 153
7/19/11
Step 5
Void
Enter Trans.
Seq. #
123
Enter the transaction sequence number and press the [OK] button to continue.
The sequence number can be found on the receipt or using the Inquiry function.
Back
OK
Void
Step 6
Seq #
Auth No.
Amount
001
123456
$1.00
Transaction Information matching the sequence number will be displayed.
Confirm Void?
Back
If this matches transaction details, press the [OK] button to continue.

OK
Step 7
Communication
Processing
Processing

(send/receive) the transaction. If the transaction being voided was captured
Offline, communication will not occur.
Please Wait
Continues with step 7-1 or 7-2.

Back
OK
Void
Approved
Auth Code 123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
printing of either the Merchant or Customer copy. If the original transactions that
is being voided was captured Offline, no Auth Code is displayed.
Void
the screen. No receipt will be printed.
Declined
Press the [OK] button to finish the transaction and return to the Transactions
Menu of the Payment Application
OK
73 of 153
7/19/11
Step 7-3A (Conditional Screen Trans Cannot Be Voided)
Void
<Xxxxx>Transaction
Cannot be voided
If the selected transaction does not allow a void, an error message displays for 3
seconds (where Xxxxxx represents the transaction type Auth Only, AVS Only,
Debit, or Refund)
This is followed by a second screen display. See Step -7-3B
Step 7-3B
Void
1. New Seq #
2. Cancel
Following the message that indicates that the selected transaction cannot be
voided; a selection screen displays
Press the 1 or 2 key or, highlight the action to be taken and press [OK].
Back
OK
If [Back] is pressed to end the transaction, returns to the previous menu.
74 of 153
7/19/11
Force
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
OK
Other Trans.
1. Authorize Only
2. AVS Only
3. Void
4. Force
5. Reconcile
6. Upload
Back
Dn Up
Step 3
Press the 4 key to select Force or, use the arrow buttons to highlight the line and
press the [OK] button.
OK
Force
Step 4 (Optional Screen Force Password)
Enter Force
Password
******
step, the correct password must be entered. Press the [OK] button to continue
Back
OK
75 of 153
7/19/11
Force
Step 5
Swipe Card Or
Enter Card
Number
card number. Continue with Step 6.
Back
OK
Force
Step 6
Enter Exp. Date

MMYY Format
00/00
continue.
Back
OK
Force
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
Force
Enter Purchase
Description

1. Merchandise
2. Service
3. Both
Back
Dn Up
OK
continue.
76 of 153
7/19/11
Force
Step 9
Enter Amount
1.00
Back
OK
Step 10
Force
Confirm Details
Amount
Total
1.00
1.00
total for the transaction to be confirmed.
Press the Backspace/Correction key on the keyboard to change an amount or,
Back
OK
Force
Step 11
Enter Auth Code

123456
Enter the Authorization Code received for this transaction and press the [OK]
button to continue.
Back
OK
Communication
Step 12
Processing
Processing
Please Wait
the transaction.
Back
OK
Force
Approved
Auth Code 123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK

77 of 153
7/19/11
Force

Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press the [OK] button to finish the transaction and
return to the Transactions Menu of the Payment Application
OK
78 of 153
7/19/11
Reprint/Report
Transaction List
Step 1 (Idle Screen)
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
To start the application, press the [WTG] button, or the 1 key or; use
the arrow buttons to highlight the line and press the [OK] button.
When the WTG option is highlighted, press [OK} button to continue.
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 4 (Reprint Report)

Press 5 or, use the arrow buttons to highlight the Reprint/Report line
and press the [OK] button to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3 (Inquiry Menu)

Press 1 or, use the arrow buttons to highlight the Trans. List line and
press the [OK] button to continue to the Transactions List.
OK
Step 4
Trans. List
1. 011 01/13:45:31
2. 012 01/14:00:31 xx
3. 013 01/14:15:31 SL
4. 014 01/14:35:31 FR
5. 015 01/15:18:31 VD
6 .016 02/07:10:31 RT
7. Next
A list of transactions will be displayed by Sequence Number (3 digits),

the date and the time.
Back
Press the [Back] button to either return to the Inquiry Menu, when
viewing the first page of transactions or; to return to the previous list of
transactions when viewing subsequent pages.
OK
Press the line number of the desired transaction or, use the arrow
buttons to highlight the line and press the [OK] button to get more
information or to reprint a receipt.
If Next is displayed as an option, more transactions are available to
be viewed on the next screen.
79 of 153
7/19/11
Step 5
Trans. List
Sale -Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Apprd
Re-Print Receipt?
No
The terminal will display information related to the transaction such as

Transaction Type, Date, Time, Sequence Number, Card Number (Only
the last 4 digits), Total transaction amount and the transaction status.
Press [Yes] to re-print this receipt.
Yes
Press [No] to return to Step 4 to view more transactions.
Re-Print
Step 6 Printing
Printing
Please Wait
The merchant copy automatically prints and displays the next screen
to allow another receipt to be re-printed.
Back
OK
Step 7-1 (Optional Screen 1 Re-Print Online Trans)

Re-Print
APPROVED/Auth Cd123456
If desired, press 1 or 2, or use the arrow buttons to highlight the

desired option and press the [OK] button to re-print the merchant copy
or the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
If transactions that were performed online are re-printed, the message

at the top of the screen displays APPROVED/Auth Cd 123456,
displaying the auth code value. For transactions performed offline,
see the display in step 7-2.
OK
Press the [Back] button to return to Step 4.

Step 7-2 (Optional Screen Re-Print Offline Trans)
Re-Print
Pending Stored Offline

or the customer copy of the receipt. When transactions that were
performed offline are reprinted, the message at the top of the screen
displays Pending Stored Offline.
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
80 of 153
7/19/11
81 of 153
7/19/11
Display Last Trans
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start the application, press the WTG button, or the 1 key; use the
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
Press 5 to continue or, use the arrow buttons to highlight the
Reprint/Report line and press the [OK] button.
Press the [Back] button to return to the Start menu.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press 2 to or use the arrow buttons to highlight the Last Trans. line
and display the Last Transaction.
Press the [Back] button to go back to the Transactions menu.
OK
Step 4
Last Trans.
Sale Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Apprd
Re-Print Receipt?
No
The terminal will display the information related to the transaction like
Transaction Type, Date, Time , Sequence Number, Card Number
(Only the last 4 digits), Transaction amount and the transaction status.
Press the [Yes] button to re-print this receipt.
Yes
Press [No] to return to the Inquiry Menu of the Payment Application.
82 of 153
7/19/11
Re-Print
Step 5 Printing
Printing
Please Wait
Back
OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up

OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
83 of 153
7/19/11
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu

To start the application, press the [WTG] button, or the 1 key or, use
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2 (Transaction Menu)

OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up

Press 3 or, use the arrow buttons to highlight the Re-Print Trans. line
and press the [OK] button to re-print the last transaction.
OK
Re-Print
Enter Transaction
Seq. #
001
Step 4
Enter the sequence number of the transaction to reprint and press the
[OK] button to continue.
Press [Back} to go back to the Inquiry Menu.
Back
OK
84 of 153
7/19/11
Step 5
Re-Print
Sale Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline

Press the [OK] button to re-print this receipt.
Back
OK
Re-Print
Step 6 Printing
Printing
Please Wait
Back
OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up

OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
85 of 153
7/19/11
Total Info
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start the application, press the [WTG] button, or the 1 key; use the
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press4 or, use the arrow buttons to highlight the Total Info line and press
the [OK] button to display totals information.
OK
Step 4 (Inquiry Menu Total Info)
Total Info
Total
Complete
Rejected
Offline
Cancelled
12
5
1
3
0
OK
The terminal will display statistic information such as the total count of
transactions, the number of completed transactions, the number of
rejected transactions and the number of offline transactions.
Press the [OK] button to return to the Inquiry Menu of the Payment
Application
86 of 153
7/19/11
Clear Transactions
CAUTION:
Do not use this function unless instructed to by an authorized Helpdesk. If there are
offline transactions in the terminal that have not been uploaded, these transactions will be lost and
cannot be recovered.
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press 5 or, use the arrow buttons to highlight the Clear Trans. line and
press the [OK] button to select the option to clear transactions from the
terminal memory.
OK
Clear Trans.
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press the [OK] button to
continue.
Back
OK
87 of 153
7/19/11
Clear Trans.
Step 5
Enter Admin
Password
******
Enter the administrator password (default is 123123) and press the [OK]
button to continue.
Press the [Back] button to return to the previous screen.
Back
OK
Step 6
Clear Trans.
Clear All The
Transactions?
The terminal will prompt to confirm if the user really wants to clear the
transactions from the batch.
Press [Yes] to continue and clear all the transactions.
No
Yes
Press [No] to return to the Transactions Menu of the Payment Application
Clear Trans.
Transactions
Cleared
Step 7
Once the transactions were cleared, the terminal displays this screen.
When OK is pressed, the display returns to the Transactions Menu.
OK
88 of 153
7/19/11
Reports
Detail Report & Totals Report
VeriFone WTG
Connected
1. WTG
Step 1
2. Check Updates
To start the application, press the [WTG] button, or the 1 key; or use
arrow buttons to highlight a line. When WTG option is highlighted, press
[OK} button to continue.
3. Setup Menu
Please Swipe Card
WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
Press 5 or, use the arrow buttons to highlight the Reprint/Report line and
Press the [Back] button to return to the Start screen.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press 6 or, use the arrow buttons to highlight the Reports line and press
the [OK] button to access the Reports menu.
OK
Reports
1. Detail Report
2. Totals Report
Step 4
Press 1 for a Detail Report, 2 for a Totals Report, or; use the arrow
buttons to highlight the desired line and press the [OK] button to continue.
A printing status screen displays while the report is printed. When
complete, the display returns to the Reports menu.
Back
OK
89 of 153
7/19/11
Detail Report Sample

Transaction Detail Report
VFI Merchant
333 Oak Street
Anytown, ST
54321 USA
Phone: 555-555-5555
www.vfimerchant.com
MM/DD/CCYY
HH:MM:SS
=====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Transaction List
=====================================
Seq
Card
Trans
Trans
Auth
#
Type
Type
Amount
#
001
002
003
004
005
006
007
008
VI
MC
AX
DS
VI
CA
VI
MC
Sl
Rt
Vd
SL
Fr
Sl
Cn
Dc
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
123456
123456
123456
123456
123456
123456
Canceled
Declined
Totals by Trans Type (w/o Cash)

=====================================
Trans
Type
Count
Total
Sl
Fr
Rt
Vd
Au
Av
Cn
Dc
003
001
001
001
001
001
001
001
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
Cash Totals
=====================================
Sl
032
$xxx,xxx.xx
Rt
002
$xxx,xxx,xx
Vo
001
$xxx,xxx.xx
=====================================
VI=Visa MC=MasterCard DS=Discover
Vd= Void Au=Auth Only
90 of 153
7/19/11
Totals Report Sample

Transaction Totals Report
VFI Merchant
333 Oak Street
Anytown, ST
54321 USA
www.vfimerchant.com
MM/DD/CCYY
HH:MM:SS
====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Card Totals
====================================
VI
MC
Sl
023 xxx,xxx.xx
016
xxx,xxx.xx
Fr
000 xxx,xxx.xx
001
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
AX
DS
Sl
009 xxx,xxx.xx
010
xxx,xxx.xx
Fr
000 xxx,xxx.xx
000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
DB
OT
Sl
023 xxx,xxx.xx
000
xxx,xxx.xx
Fr
---- -------------000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
000
xxx,xxx.xx
Vd ---- -------------000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
Card
Total
Sl
071 xxx,xxx.xx
xxx,xxx.xx
Fr
001 xxx,xxx.xx
xxx,xxx.xx
Rt
011 xxx,xxx.xx
xxx,xxx.xx
Vd 000 xxx,xxx.xx
xxx,xxx.xx
========
=========
Net
xxx,xxx.xx
xxx,xxx,xxx
Au
Av
001
002
xxx,xxx.xx
xxx,xxx.xx
Cash Totals
=================================
Rt
002 xxx,xxx,xx
Sl
032 xxx,xxx.xx
Vo 001 xxx,xxx.xx
=================================
Vd= Void
91 of 153
7/19/11
Reconcile and Upload

Reconcile
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Other Transactions, press the 4 key or, use the arrow
Press the [Back] button to return to the Start Menu.
OK
Other Trans.
1. Authorize Only
2. AVS Only
3. Void
4. Force
5. Reconcile
6. Upload
Back
Dn Up
Step 3
Press the 5 key or, use the arrow buttons to highlight the line and press
the [OK] button to select Reconcile.
Press the [Back] button to go back to the Transactions menu.
OK
Step 4
Reconcile
<<007 Offline
Trans. to Upload
If there are Offline Transactions in the terminal, a message will be

displayed showing the number of Offline Transactions to be Uploaded.
Press the [OK] button to start the Upload in Step 5.
Select OK
To Continue>>
OR
If no offline transactions exist and there are online transactions in the

batch. The application continues to step 10.
<<No Transactions
Found>>
Back
OK
If the batch is empty, No Transactions Found displays and the terminal

returns to the Other Trans Menu.
Press [Back] to go back to the Other Trans. menu.
92 of 153
7/19/11
Communication
Step 5 (Uploading)
Processing
The terminal displays this processing message while uploading. When

the upload is complete, proceeds to step 6.
Uploading
002 of 008
Please wait while the transactions are uploaded.
Please Wait
For declined transactions, see Additional Information below.
Additional
Information:
The flow at the right will
occur for declined
transactions
encountered during
Steps 5 -11.
Reconcile
Upload Complete
Print Uploaded
Transactions?
Dn Up
Step 6 (Print Offline Receipts Option)

This is an optional step. To print receipts for all Offline transactions,
Press [Yes] to print the receipts. Proceeds to Step 7.
Declined transactions do not print a receipt. See Additional
Information above.
Approved: 11
Declined: 1
No
Reconcile Processing of Declined Transactions

Start Reconcile
Stops after each decline
Prompts Transaction #_ Declined Cancel/Continue
If Cancel pressed, returns to main menu
If Continue pressed, continues with Reconcile
When Reconcile complete prompts
Approved = X
Declined = Y
Gives option to print Reconcile Report
No other reports available (Batch empty)
Yes
Press [No] to continue to reconciliation (step 10).
Reconcile
Processing
Please Wait
Step 6-1
If no transactions are printed, the terminal initiates the reconciliation
process.
Continues with Step 11.
Reconcile
Printing
002 0f 008
transactions
Please Wait
Step 7 (Printing Offline Receipts)

This message displays while uploaded transactions are printing.
93 of 153
7/19/11
Reconcile
Printing Uploaded
Transactions
Step 8 (Continue Printing Offline Receipts Optional Screen)

If there are more than 5 Offline transactions to print, you will be prompted
(after every 5 transactions) to Continue printing Offline transactions.
Press [Yes] to continue printing the receipts.
Continue?
Press [No] to continue with the reconciliation.

No
Yes
Reconcile
Re-Print Uploaded
Transactions?
Step 9 (Re-Print Uploaded Transactions)

After the printing of uploaded transactions is complete, you will be given
the option of re-printing the uploaded transactions.
Press [Yes] to re-print transactions.
No
Yes
Press [No] to return to the Reconcile screen and start the reconciliation
process
Reconcile
Processing
Step 10
Please Wait
After Uploading and Printing any Offline transactions, the terminal will
automatically start the reconciliation process.
Step 11
Reconcile
Reconciliation
Complete
Once the reconciliation is complete, the terminal will prompt for printing
the Reconciliation Report. Press [Yes] to print the report. The report
prints the same information for the uploaded transactions as the Detail
Report but the report heading will print as Reconciliation Report. The
terminal will display a printing screen and after that will proceed to step
12.
Print
Reconciliation
Report?
No
Yes
Press [No] to finish the transaction and return to the Transactions Menu
of the Payment Application.
94 of 153
7/19/11
Reconcile
Re-Print
Reconciliation
Report?
Step 12
Press [Yes] to re-print the reconciliation report. The report prints the
same information for the uploaded transactions as the Detail Report but
the report heading will print as Reconciliation Report.
Press [No] to go back to the Other Trans menu.
No
Yes
95 of 153
7/19/11
Upload
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode.
Back
Dn Up
Step 2
To choose Other Transactions, press the 4 key or, use the arrow
OK
Other Trans.
1. Authorize Only
2. AVS Only
3. Void
4. Force
5. Reconcile
6. Upload
Back
Dn Up
Step 3
Press the 6 key to select Upload or, use the arrow buttons to highlight
OK
Step 4
Upload
If there are Offline Transactions in the terminal, a message will be

displayed showing the number of Offline Transactions to be Uploaded.
007 Offline
Trans. to Upload
If no offline transactions exist, the message No Transactions Found will

be displayed and the terminal display will return to the Other Trans Menu.
Continue with
Upload?
Back
OK
Press [OK] to start the Upload.

Press [Back] to return to the Other Trans menu.
96 of 153
7/19/11
Communication
Processing
Step 5
Uploading
002 of 007
Additional
Information:
The flow at the right will
occur for declined
transactions
encountered during
Steps 5 - 9.
Upload Processing of Declined Transactions

Start Upload
Stops after each decline
Prompts Transaction #_ Declined Cancel/Continue
If Cancel pressed, returns to main menu
If Continue pressed, continues with Upload
When Upload complete prompts
Approved = X
Declined = Y
Regular reports available
Upload
Upload Complete
Approved: 3
Declined: 0
Press [Yes] to print receipts for all Offline transactions.

Declined transactions do not print a receipt. See Additional
Information above.
Print Uploaded
Transactions?
No
Step 6 (Print Offline Receipts Option)
Yes
Press [No] to return to the Other Trans menu.
Upload
Printing
002 of 007
transactions
Please Wait
Step 7
97 of 153
7/19/11
Upload
Printing Uploaded
Transactions
Step 8 (Continue Printing Offline Receipts)

If there are more than 5 Offline transactions to print, you will be prompted
(after every 5 transactions) to Continue printing Offline transactions.
Press [Yes] to continue printing the receipts.
Continue?
Press [No] to continue with the next step.

No
Yes
Upload
Re-Print Uploaded
Transactions?
Step 9 (Re-Print Uploaded Transactions)

After the printing of uploaded transactions is complete, you will be given
the option of re-printing the uploaded transactions.
Continue?
Press [Yes] to continue re-printing the receipts.

Press [No] to return to the Other Trans menu.
No
Yes
98 of 153
7/19/11
Setup
System Setup
The items below can be configured on the WTG terminal. Other optional settings are configured via the
WTG Control Center (WCC). See the WTG User Guide for further information regarding Merchant
information and settings.
Key Beep
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To access System Setup, press the 3 key; or use arrow buttons to
highlight the line and press the [OK] button. When System Setup option
is highlighted, press [OK} button to continue.
Please Swipe Card

WTG
Dn Up
OK
System Setup
1. Key Beep
2. Admin Setup
3. About WTG
Step 2
To access Key Beep, press the 1 key; or use arrow buttons to highlight
If Key Beep option is highlighted, press [OK} button to continue.
Back
Dn Up
OK
Step 3
Key Beep
<Enable/Disable> Key
Beep?
Depending on the current setting of the Key Beep (either On or Off), the
screen displays Enable Key Beep? or Disable Key Beep?. Press [Yes]
button to change the Key Beep setting and return to the System Setup.
Menu.
Press [No] button to leave the current setting as it is and return to the
System Setup Menu.
No
Yes
99 of 153
7/19/11
Setup
Admin Setup
Reset Admin Code
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
highlight the line and press the [OK] button. When Setup option is
highlighted, press [OK} button to continue.
Please Swipe Card

WTG
Dn Up
OK
System Setup
1. Key Beep
2. Admin Setup
3. About WTG
Step 2
To access Admin Setup, press the 2 key; or use arrow buttons to
highlight the line and press the [OK] button. If Admin Setup option is
Back
Dn Up
OK
Admin. Pwd
Enter Admin Code
123
Step 4
continue.
Back
OK
Admin. Pwd
Step 5
Enter Admin
Password
******
button to continue.
Back
OK
100 of 153
7/19/11
Admin Setup
1. Reset Adm
Code
2. Reset Adm
Passwd
Setup
Step 6
Press 1 to Reset Admin Code(s).
Back
OK
Admin. Code
Step 7
Reset Admin
Code?
Press the [OK] button to Reset the Admin Code or press (Back) to return
to the System Setup Menu.
Back
OK
Admin. Code
Step 8
Enter a New
3 Digits Admin.
Code
123
Back
Enter the new 3 digits administrator code and press the [OK] button to
continue.
OK
Admin. Code
Confirm the New
3 Digits Admin.
Code
123
Back
Step 9
Enter the same new 3 digits administrator code again to confirm the
previous entry and press the [OK] button to continue.
OK
The Admin Code

Has Been
Successfully
Changed
Step 10
This message displays briefly and then the terminal returns to the Admin
Setup menu.
101 of 153
7/19/11
Setup
Reset Admin Password
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
highlight the line. When Setup option is highlighted, press [OK} button to
continue.
Please Swipe Card

WTG
Dn Up
OK
System Setup
1. Key Beep
2. Admin Setup
3. About WTG
Step 2
To access Admin Setup, press the 2 key; or use arrow buttons to
If Admin Setup option is highlighted, press [OK} button to continue.
Back
Dn Up
OK
Admin. Code
Enter Admin Code
123
Step 4
continue.
Back
OK
Admin. Pwd
Step 5
Enter Admin
Password
******
button to continue.
Back
OK
102 of 153
7/19/11
Admin Setup
1. Reset Adm
Code
2. Reset Adm
Passwd
Setup
Step 6 (Administrator Setup)

Press 2, or highlight the item and press the [OK] button to select Reset
Admin Password.
Back
OK
Admin. Password
Step 7
Reset Admin
Password?
Press the [OK] button to Reset the Admin Password or press (Back) to
return to the System Setup Menu.
Back
OK
Admin. Password
Step 8
Enter a New 6
Digits Admin.
Password
123123
Back
Enter the new 6 digits administrator Password and press the [OK] button
to continue.
OK
Admin. Password
Confirm the New 6
Digits Admin.
Password
123123
Back
Step 9
Enter the same new 6 digits administrator Password again to confirm the
previous entry and press the [OK] button to continue.
OK
The Admin
Password Has
Been
Successfully
Changed
Step 10
This message displays briefly and then the terminal returns to the Admin
Setup menu.
103 of 153
7/19/11
Setup
About WTG (Display WTG Information)

VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
highlight the line and press the [OK] button. When Setup option is
Please Swipe Card

WTG
Dn Up
OK
System Setup
1. Key Beep
2. Admin Setup
3. About WTG
Step 2
To access About WTG, press the 3 key; or use arrow buttons to highlight
the line and press the [OK] button. If About WTG option is highlighted,
press [OK} button to continue.
Back
Dn Up
OK
About WTG
App. Version
WDWYnnnn
Step 3
Build Number
WDWYnnnnx
Rel: Day MM/DD/CCYY
The terminal will display the WTG information; press the [OK] button to
return to the System Setup Menu.
OK
104 of 153
7/19/11
Setup
105 of 153
7/19/11
Go To Offline Mode
Go To Offline Mode
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start WTG, press (WTG) button or press 1 to continue.
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Balance Inquiry
4. Other Trans
5. Reprint/Report
6. Offline Mode
Back
Dn Up
Step 2
Press 6 to continue to go to offline mode.
OK
Transactions
Switch to Offline
Mode?
Step 3
Press [Yes} to continue to go to offline mode.
No
Yes
Transactions
1. Sale
2. Return
3. Other Trans.
3. Reprint/Report
5. Online Mode
Back
Step 4
The terminal returns to the transactions menu.
OK
106 of 153
7/19/11
Transaction Flow Details - Offline Mode

NOTE: Offline transactions are run at your risk. Final authorization does not occur until transactions
are uploaded for approval. A warning message may be displayed on the terminal if a large number
of Offline transactions have been processed without uploading them.
Offline Mode can be used as a temporary solution for situations where adequate signal is not being
received. Transactions will be stored in the terminal until you Upload or Reconcile. You should
return to Online Mode as soon as possible and upload offline transactions for authorization
Due to regulations, debit transactions cannot be performed in Offline Mode.
107 of 153
7/19/11
Sale
Credit
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start WTG, press (WTG) button or press 1 to continue or, use the arrow
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
Step 2
OK
Step 3
Sale
1. Credit
2. Cash
To Choose Credit, press the 1 key or, use the arrow buttons to highlight the line
Cash Sale may or may or may not appear based on your setup.
Back
Dn Up
OK
Sale - Credit
Step 4
Swipe Card Or
Enter Card
Number
Back
OK
108 of 153
7/19/11
Sale - Credit
Step 5
Enter Exp. Date

MMYY Format
00/00
continue.
Back
OK
Sale - Credit
Enter 4 Digits
Number From
The Front Of The
Card
1234
Back
OK
If the CID code is left blank and ENTER key is pressed to bypass, terminal
proceeds to step 7-2 to prompt for a reason
Sale - Credit
Enter 3 Digits
Number From
The Back Of The
Card
123
Back
the card. Press the [OK] button to continue.
OK
Sale - Credit
Step 7-1 (Conditional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
When the Security Code entry is left blank on the previous entry screen, the
terminal will prompt for a reason. If the information was entered, the terminal will
not display this screen
Select the appropriate reason by pressing 1, 2, or 3 or, use the arrow buttons to
Back
OK
109 of 153
7/19/11
Step 7-2 (Conditional Screen for Discover, AMEX)

Sale - Credit
Select reason
1. Not Legible
2. Not Present
Select the appropriate reason by pressing 1, or 2 or, use the arrow buttons to
Back
Dn Up
OK

Step 8 (Optional Screen AVS - ZIP CODE)
Sale - Credit
The terminal may prompt for the cardholders billing zip code. If alphabetic
characters are needed, press the corresponding number on the keyboard and
then press the [ A-Z ] button to display the desired character. After entering the
zip code, press the [OK] button to continue. Valid zip code entries are:
Enter Zip Code

For Cardholder
Billing Address
01801

Back
A-Z
OK
Sale Credit
Enter Cardholder
Billing Address #
200
Back
OK
Sale - Credit
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
110 of 153
7/19/11
Sale Credit
Enter Purchase
Description

1. Merchandise
2. Service
3. Both
Select the appropriate reason by pressing 1, 2 or 3 or, use the arrow buttons
to highlight the option and press the [OK] button to continue.

Back
Dn Up
OK
Sale Credit
Step 12
Enter Amount
1.00
Enter the transaction amount; and press [OK] to continue.
Back
OK
Sale - Credit
Conv Fee
Amount
1.00
C.Fee
1.00
Back
If the Conv. Fee is enabled in the terminal configuration, the terminal will display
the transaction amount and the calculated C Fee amount.
OK
Sale - Credit
Enter Toll Amount

1.00
If this field is enabled in the terminal configuration, the terminal will prompt for the
toll amount. Enter the toll amount and press the [OK] button to continue. To skip
this entry, press the [OK] button to continue.
Back
OK
111 of 153
7/19/11
(Step 16).
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
3. Skip
Back
Dn Up
again.
OK
proceed to Step 17.
Sale - Credit
Enter Tip Amount
1.00
tip amount. To skip this entry, press the [OK] button to continue.
Back
OK
Sale - Credit
Confirm Details
Step 17
Amount
C-Fee
Tip
Tolls
Total
1.00
1.00
0.00
0.00
2.00
Back
OK
Sale - Credit
Pending
Stored Offline
Step 18
This message displays briefly and then continues to printing options.
112 of 153
7/19/11
Sale - Credit
Pending- Stored
Offline
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Step 19 (Optional Screen)
113 of 153
7/19/11
Cash
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start WTG, press (WTG) button or press 1 or, use the arrow buttons to
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
Step 2
OK
Sale
1. Credit
2. Cash
Step 3
To Choose Cash, press the 2 key or, use the arrow buttons to highlight the line
Back
Dn Up
OK
Sale - Cash
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
114 of 153
7/19/11
Sale - Cash
Enter Purchase
Description
1. Merchandise
2. Service
3. Both
Back
Select the appropriate reason by pressing 1, 2 or 3 or, use the arrow buttons to
highlight the option and press the [OK] button to continue.
Dn Up
OK
Sale Cash
Step 6
Enter Amount
1.00
Back
OK
Sale - Cash
Enter Toll Amount

1.00
toll amount. Enter the toll amount and press the [OK] button to continue. To skip
this entry, press the [OK] button to continue.
Back
OK
Sale - Cash
(Step 9).
1. Enter Tip Amt

2. Print Tip Rcpt
3. Skip
again.
Back
Dn Up
OK
proceed to Step 10.
115 of 153
7/19/11
Sale - Cash
Enter Tip Amount
1.00
tip amount. To skip this entry, press the [OK] button to continue.
Back
OK
Sale - Cash
Confirm Details
Amount
Tip
Tolls
Total
Step 10
1.00
0.00
0.00
2.00
Back
OK
Sale - Cash
Step 11
Pending
Stored Offline
Sale - Cash
Pending -Stored
Offline
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Step 12
116 of 153
7/19/11
Return
Return - Credit
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
Step 2
Press the 2 key or, use the arrow buttons to highlight the Return line and press
the [OK] button to select Return.
OK
Return
Enter Return
Password
******
step, the right password (default=123456) must be entered.
Back
OK
Return
1. Credit
2. Cash
Press the 1 key or, use the arrow buttons to highlight the line and press the
[OK] button to select Credit Return.
Cash option may or may or may not appear based on your setup.
Back
Dn Up
OK
117 of 153
7/19/11
Step 5
Return - Credit
Swipe Card Or
Enter Card
Number
Back
OK
If the swipe does not work or the card is not present, you may manually enter
the card number. Continue with Step 6.
Return - Credit
Step 6
Enter Exp. Date
MMYY Format
00/00
continue.
Back
OK
Return - Credit
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
Return Credit
Enter Purchase
Description

1. Merchandise
2. Service
3. Both

Back
Dn Up
OK
Return - Credit
Step 9
Enter Amount
1.00
Back
OK
118 of 153
7/19/11
Return - Credit
Confirm Details
Amount
Total
Step 10
1.00
1.00
Back
OK
Return - Credit
Step 11
Pending
Stored Offline
Return - Credit
Pending -Stored
Offline
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Step 12
Press the [Back] button to finish the transaction and go to the Transactions Menu
119 of 153
7/19/11
Return - Cash
Step 1
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Offline Mode.
Back
Dn Up
Step 2
OK
Return
Enter Return
Password
******
Back
OK
Return
1. Credit
2. Cash
Press the 2 key to select Cash Return or, use the arrow buttons to highlight the
Back
Dn Up
OK
120 of 153
7/19/11
Return - Cash
Enter Job# or
Press OK to
Continue
123456
Back
[ A-Z]
OK
Return - Cash
Enter Purchase
Description

1. Merchandise
2. Service
3. Both

Back
Dn Up
OK
Return - Cash
Step 7
Enter Amount
1.00
Back
OK
Return - Cash
Confirm Details
Amount
Total
Step 8
1.00
1.00
Back
OK
Return - Cash
Pending
Stored Offline
Step 9
121 of 153
7/19/11
Return - Cash
Pending - Stored
Offline
Print Receipt
1. Merchant Copy
2. Customer Copy
Step 10
Back
Dn Up
OK
122 of 153
7/19/11
Other Transactions Offline

Authorize Only
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start WTG, press (WTG) button, press the [OK] button when WTG is
highlighted, or press 1 to continue.
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
Step 2
To choose Other Transactions, press the 3 key or use the arrow buttons to
highlight the Other Trans. line and press the [OK] button to continue..
OK
Other Trans.
1. Authorize Only
2. Void
3. Force
Step 3
Press the 1 key to select the Authorize Only, or use the arrow buttons to
highlight the desired selection and press the [OK] button to continue.
.
Back
Dn Up
OK
Auth. Only
Step 4
Swipe Card Or
Enter Card
Number
Swipe the Credit Card through the reader. If this is successful, skip to step 6. If
the swipe does not work or the card is not present, you may manually enter the
Back
OK
123 of 153
7/19/11
Auth. Only
Step 5
Enter Exp. Date
MMYY Format
00/00
continue.
Back
OK
Auth. Only
Enter 4 Digits
Number From The
Front Of The Card
1234
Back
OK
If the CID code is left blank and ENTER key is pressed to bypass, terminal
proceeds to step 7-2 to prompt for a reason
Auth. Only
Enter 3 Digits
Number From The
Back Of The Card
123
Back
the card. Press the [OK] button to continue.
OK
Step 7-1 (Optional Screen for Visa/MasterCard)
Auth. Only
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
Select the appropriate reason by pressing 1, 2, or 3 or, use the arrow buttons to
Back
Dn Up
OK
124 of 153
7/19/11
Step 7-2 (Optional Screen for Discover, AMEX)
Auth. Only
Select reason
1. Not Legible
2. Not Present
Select the appropriate reason and hit the [OK] button to continue.
Back
OK

Step 8 (Optional Screen - AVS - ZIP CODE)
Auth. Only
The terminal prompts for the cardholder s billing zip code. If alphabetic
characters are needed, press the corresponding number on the keyboard and
then press the [ A-Z ] button to display the desired character. After entering the
zip code, press the [OK] button to continue. Valid zip code entries are:
Enter Zip Code

For Cardholder
Billing Address
01801

Back
A-Z
OK
Auth. Only
Enter Cardholder
Billing Address #
200
Back
OK
Auth. Only
Step 10(Optional Screen JOB Number)
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
125 of 153
7/19/11
Auth. Only
Step 11
Enter Amount
1.00
Enter the transaction amount; and press the [OK] button to continue..
Back
OK
Auth. Only
Confirm Details
Amount
Total
Step 12
1.00
1.00
Back
OK
Auth. Only
Step 13
Pending
Stored Offline
Auth. Only
Pending -Stored
Offline
Step 14
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
126 of 153
7/19/11
Void
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
OK
Other Trans.
1. Authorize Only
2. Void
3. Force
Step 3 (Other Transactions Menu)
Press the 2 key or, use the arrow buttons to highlight the line and press the [OK]
button to select Void.
Back
Dn Up
OK
Void
Step 4 (Optional Screen Void Password)
Enter Void
Password
******
Back

step, the right password (default=123456) must be entered. Press the [OK] button
to continue
OK
127 of 153
7/19/11
Void
Step 5
Enter Trans.
Seq. #
123
Enter the transaction sequence number and press the [OK] button to continue.
Back
OK
Step 6
Void
Seq #
001
Auth No. 123456
Amount
$1.00
Transaction Information matching the sequence number will be displayed.
Confirm Void?
If this matches transaction details, press the [OK] button to continue.
Back
OK
Step 6A
Void
Pending
Stored Offline
If the transaction being voided was performed online, this message displays
briefly and then continues to printing options. If the transaction being voided was
performed offline, this screen does not display.
Step 7-1A (Conditional Screen Trans Cannot Be Voided)
Void
<Xxxxx>Transaction
Cannot be voided
If the selected transaction does not allow a void, an error message displays for 3
seconds (where Xxxxxx represents the transaction type Auth Only, AVS Only,
Debit, or Refund)
This is followed by a second screen display. See Step -7-1B
Step 7-1B
Void
1. New Seq #
2. Cancel
Following the message that indicates that the selected transaction cannot be
voided; a selection screen displays
Press the 1 or 2 key or, highlight the action to be taken and press [OK].
Back
OK
If [Back] is pressed to end the transaction, returns to the previous menu.
128 of 153
7/19/11
Step 8
Void
Approved
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Press the [Back] button to finish the transaction and go to the Transactions Menu
Dn Up
OK
129 of 153
7/19/11
Force
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start WTG, press (WTG) button, press the [OK] button when WTG is
highlighted, or press 1 to continue.
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Dn Up
Step 2
OK
Other Trans.
1. Authorize Only
2. Void
3. Force
Step 3
Press the 3 key or, use the arrow buttons to highlight the line and press
the [OK] button to select Force.
Back
Dn Up
OK
Force
Step 4 (Optional Screen Force Password)
Enter Force
Password
******
Back

step, the correct password (default=123456) must be entered. Press the [OK]
button to continue
OK
130 of 153
7/19/11
Step 5
Force
Swipe Card Or
Enter Card
Number
Back
OK
Force
Step 6
Enter Exp. Date
MMYY Format
00/00
continue.
Back
OK
Force
Enter
Job #
Number or Press
OK to Continue
123456
Back
[ A-Z]
OK
Force
Enter Purchase
Description

1. Merchandise
2. Service
3. Both

Back
Dn Up
OK
131 of 153
7/19/11
Force
Step 9
Enter Amount
1.00
Back
OK
Force
Confirm Details
Amount
Total
Step 10
1.00
1.00
Back
OK
Force
Step 11
Enter Auth Code

123456
Enter the Authorization Code received for this transaction and press the [OK]
button to continue. If alphabetic characters are needed, Press the corresponding
number on the keyboard and then press the [ A-Z] button to display the correct
character.
Back
[ A-Z]
OK
Force
Step 12
Pending
Stored Offline
Force
Pending Stored
Offline
Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
Step 13
132 of 153
7/19/11
Reprint/Report
Transaction List
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu

To start the application, press the WTG button, press 1 key or; or
when the WTG option is highlighted, press the [OK} button to
continue.
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Offline Mode.
Back
Dn Up
Step 4 (Reprint Report)

OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up

Press 1 or, use the arrow buttons to highlight the Trans. List line and
press the [OK] button to display the Transactions List.
OK
Step 4
Trans. List
1. 011 01/13:45:31
2. 012 01/14:00:31 xx
3. 013 01/14:15:31 SL
4. 014 01/14:35:31 FR
5. 015 01/15:18:31 VD
6 .016 02/07:10:31 RT
7. Next
Back
A list of transactions will be displayed by Sequence Number (3 digits),

the date and the time.
Press the line number of the desired transaction or, use the arrow
buttons to highlight the line and press the [OK] button to get more
information or to reprint a receipt.
If Next is displayed as an option, more transactions are available to
be viewed on the next screen.
OK
Press the [Back] button to either return to the Inquiry Menu, when
viewing the first page of transactions or; to return to the previous list of
transactions when viewing subsequent pages.
133 of 153
7/19/11
Step 5
Trans. List
Sale -Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline
Re-Print Receipt?
No

(Only the last 4 digits), Total transaction amount and the transaction
status.
Yes
Press [Yes] to re-print this receipt.

Press [No] to return to Step 4 to view more transactions.
Re-Print
Step 6 Printing
Printing
Please Wait
Back
OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up

OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
134 of 153
7/19/11
Display Last Trans
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start the application, press the [WTG] button, or the 1 key; use the
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Online Mode.
Step 2
Press the [Back] button to return to the Start menu.
Back
Dn Up
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press 2 to or, use the arrow buttons to highlight the Last Trans. line
and display the Last Transaction. Press the [Back] button to go back
to the Transactions menu.
OK
Last Trans.
Sale Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline
Re-Print Receipt?
No
Step 4
The terminal will display the information related to the transaction like
(Only the last 4 digits), Transaction amount and the Offline status.
Press the [OK] button to re-print this receipt.
Yes
Press [No] to return to the Inquiry Menu of the Payment Application.
135 of 153
7/19/11
Re-Print
Step 5 Printing
Printing
Please Wait
Back
OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up

OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
136 of 153
7/19/11
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu

To start the application, press the [WTG] button, or the 1 key or, use
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Offline Mode.
Back
Dn Up

OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up

Press 3 or, use the arrow buttons to highlight the Re-Print Trans. line
and press the [OK] button to re-print the last transaction.
OK
Re-Print
Enter Transaction
Seq. #
001
Step 4
Enter the sequence number of the transaction to reprint and press the
[OK] button to continue.
Press [Back} to go back to the Inquiry Menu.
Back
OK
137 of 153
7/19/11
Step 5
Re-Print
Sale Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline

Press the [OK] button to re-print this receipt. The merchant copy
receipt print.
Re-Print Receipt?
Back
OK
Re-Print
Step 6 Printing
Printing
Please Wait
Back
OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up

OK

Re-Print

Print Receipt
1. Merchant Copy
2. Customer Copy
Back
Dn Up
OK
138 of 153
7/19/11
Total Info
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
To start the application, press the WTG button, or the 1 key; use the
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Offline Mode.
Back
Dn Up
Step 2
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press4 or, use the arrow buttons to highlight the Total Info line and press
the [OK] button to display totals information.
OK
Step 4 (Inquiry Menu Total Info)
Total Info
Total
Complete
Rejected
Offline
Cancelled
12
5
1
3
0
OK
The terminal will display statistic information such as the total count of
transactions, the number of completed transactions, the number of
rejected transactions and the number of offline transactions.
Press the [OK] button to return to the Inquiry Menu of the Payment
Application
139 of 153
7/19/11
Clear Transactions
CAUTION:
Do not use this function unless instructed to by an authorized Helpdesk. If there are
offline transactions in the terminal that have not been uploaded, these transactions will be lost and
cannot be recovered.
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
5. Offline Mode.
Back
Dn Up
Step 2
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press 5 or, use the arrow buttons to highlight the Clear Trans. line and
press the [OK] button to select the option to clear transactions from the
terminal memory.
OK
Clear Trans.
Enter Admin Code
123
Step 4
continue.
Back
OK
140 of 153
7/19/11
Clear Trans.
Step 5
Enter Admin
Password
******
button to continue.
Back
OK
Step 6
Clear Trans.
Clear All The
Transactions?
The terminal will prompt to confirm if the user really wants to clear the
transactions from the batch.
Press [Yes] to continue and clear all the transactions.
No
Yes
Press [No] to return to the Transactions Menu of the Inquiry Menu.
Clear Trans.
Transactions
Cleared
Step 7
Once the transactions were cleared, the terminal displays this screen and
then returns to the Inquiry Menu.
141 of 153
7/19/11
Reports
Detail Report & Totals Report
VeriFone WTG
Connected
1. WTG
Step 1
2. Check Updates
To start the application, press the [WTG] button, or the 1 key; or use
arrow buttons to highlight a line. When WTG option is highlighted, press
[OK} button to continue.
3. Setup Menu
Please Swipe Card
WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans
4. Reprint/Report
Step 2
Press 4 or, use the arrow buttons to highlight the Reprint/Report line and
5. Offline Mode.
Press the [Back] button to return to the Start screen.

Back
Dn Up
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Dn Up
Step 3
Press 6 or, use the arrow buttons to highlight the Reports line and press
the [OK] button to access the Reports menu.
OK
Reports
1. Detail Report
2. Totals Report
Step 4
Press 1 for a Detail Report, 2 for a Totals Report, or; use the arrow
buttons to highlight the desired line and press the [OK] button to continue.
Back
OK
142 of 153
7/19/11
143 of 153
7/19/11
Detail Report Sample

Transaction Detail Report
VFI Merchant
333 Oak Street
Anytown, ST
54321 USA
Phone: 555-555-5555
www.vfimerchant.com
MM/DD/CCYY
HH:MM:SS
=====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Transaction List
=====================================
Seq
Card
Trans
Trans
Auth
#
Type
Type
Amount
#
001
002
003
004
005
006
007
008
VI
MC
AX
DS
VI
CA
VI
MC
Sl
Rt
Vd
SL
Fr
Sl
Cn
Dc
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
123456
123456
123456
123456
123456
123456
Canceled
Declined
Totals by Trans Type (w/o Cash)

=====================================
Trans
Type
Count
Total
Sl
Fr
Rt
Vd
Au
Cn
Dc
003
001
001
001
001
001
001
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
Cash Totals
=====================================
Sl
032
$xxx,xxx.xx
Vo
001
$xxx,xxx.xx
=====================================
Vd= Void Au=Auth Only
144 of 153
7/19/11
Totals Report Sample

Transaction Totals Report
VFI Merchant
333 Oak Street
Anytown, ST
54321 USA
www.vfimerchant.com
MM/DD/CCYY
HH:MM:SS
====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Card Totals
====================================
VI
MC
Sl
023 xxx,xxx.xx
016
xxx,xxx.xx
Fr
000 xxx,xxx.xx
001
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
AX
DS
Sl
009 xxx,xxx.xx
010
xxx,xxx.xx
Fr
000 xxx,xxx.xx
000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
DB
OT
Sl
023 xxx,xxx.xx
000
xxx,xxx.xx
Fr
---- -------------000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
000
xxx,xxx.xx
Vd ---- -------------000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
Card
Total
Sl
071 xxx,xxx.xx
xxx,xxx.xx
Fr
001 xxx,xxx.xx
xxx,xxx.xx
Rt
011 xxx,xxx.xx
xxx,xxx.xx
Vd 000 xxx,xxx.xx
xxx,xxx.xx
========
=========
Net
xxx,xxx.xx
xxx,xxx,xxx
Au
001
xxx,xxx.xx
Cash Totals
=================================
Sl
032 xxx,xxx.xx
Vo 001 xxx,xxx.xx
=================================
Vd= Void
145 of 153
7/19/11
Go To Online Mode
VeriFone WTG
Connected
1. WTG
2. Check Updates
3. Setup Menu
Step 1
Please Swipe Card

WTG
Dn Up
OK
Transactions
1. Sale
2. Return
3. Other Trans.
4. Reprint/Report
5. Online Mode
Back
Step 2
Press 5 or, use the arrow buttons to highlight the line and press the [OK] button
to continue to go to online mode.
Dn Up
OK
Transactions
Step 3
Switch to Online
Mode?
Press [Yes] to continue.
No
Dn Up
Yes
Transactions
1. Sale
2, Return
3. Balance Inquiry
4. Other Trans.
5. Reprint/
6. Offline Mode
Back
Step 4
The terminal returns to the transactions menu.
OK
146 of 153
7/19/11
Error Messages and Troubleshooting

Application Errors
Transaction Name
No Response
Received (xxxx)
1. Retry
2. Save as Offline
3. Cancel
Back
OK
Transaction Name
Unable to Connect
(xxxx)
1. Retry
2. Save as Offline
3. Cancel
Back
OK
If no response is received from the payment processor, this screen will

be displayed.
The Retry option will attempt to re-send the transaction. The Save as
Offline option will create a new offline transaction with the same
information as the current sale transaction and will display the print
screen The Cancel option will terminate the transaction.
(NOTE: Debit Sale and Debit Refund cannot be saved as offline)
If the WTG is unable to connect, this screen will be displayed.
The Retry option will attempt to re-send the transaction. The Save as
Offline option will create a new offline transaction with the same
information as the current sale transaction and will display the print
screen The Cancel option will terminate the transaction.
(NOTE: Debit Sale and Debit Refund cannot be saved as offline)
Error
Card Read Error (Magnetic Stripe Read Error)

Card Read
Error
This screen will be displayed when it is not possible to read the

magnetic stripe of a card (may be because the track is damaged or
because a wrong swipe). The terminal will return to the Swipe Card
screen.
Error
Invalid Card Number

Invalid Card
This screen will be displayed when a card number is manually entered

and for some reason the card number is wrong.
147 of 153
7/19/11
Error
Expired Card
Expired Card
This screen will be displayed when an expired card is swiped or an

expired card expiration date is manually entered.
Error
Invalid Date
Invalid Date
This screen will be displayed when an invalid date is entered. For

instance, the months field contains a different value than 01 to 12 or
the days field contains a different value than 01 to 31, (the limit may
change depending on the month). The terminal will return to the Enter
Exp Date screen.
Error
Invalid
Sequence Number
Sequence Number Input Error

This screen will be displayed when an incorrect sequence number is
entered in the terminal. The terminal will return to the Enter Seq #
screen.
Please
Try Again
Info
No Transactions
No Transactions
Found
Maximum Offline Transaction Limit Reached
Warning
Reached Maximum
Offline Limit
Upload Now?
No
This screen will be displayed when the user tries to see or print a
report or to settle a batch and the terminal does not have transactions
stored in the memory.
Yes
This screen will be displayed after an Offline transaction is performed

and the Offline limit is reached.
If Yes is selected, the Upload will automatically be launched.
If No is selected, the message will display again after each additional
five (5) transactions are processed until an Upload is performed.
148 of 153
7/19/11
Maximum Online Transaction Limit Reached
Warning
Reached Maximum
Online Limit
Reconcile Now?
No
Yes
This screen will be displayed after an Online transaction is performed

and the Online limit is reached.
If Yes is selected, the Reconcile will automatically be launched.
If No is selected, the message will display again after each additional
five (5) transactions are processed until a Reconcile is performed.
Error
Incorrect
Admin
User/Password
Please
Try Again
Incorrect Administrator User/Password

This screen will be displayed when an incorrect administrator
password is entered in the terminal.
Error
Incorrect
Password
Please
Try Again
Error
Transaction Can
Not be Voided
Incorrect Transaction Password

This screen will be displayed when an incorrect transaction password
is entered in the terminal. (The optional password requirement is set
up by the payment processor.)
Void Transaction Error

This screen will be displayed when the user tries to void a transaction
that is not possible to void.
For example, when trying to void an Authorization Only transaction.
Error
Transaction
Already Voided
Already Voided
This screen will be displayed when the user tries to void a transaction
that is already voided.
For example, when trying to void a voided sale.
149 of 153
7/19/11
Low Battery Information

Info
Low Battery
This screen will be displayed when the battery level reaches 15% or
less. After this message is displayed, the transactions will continue
normally.
When the terminal is operating in offline mode or airline mode, this
screen will always be displayed after the terminal reaches a battery
level of 10% or less and after displaying the screen the transaction will
continue normally.
Warning
Low Battery Warning

Low Battery
Unable to
Continue
Info
Enter at least
XX Characters
This screen will be displayed when the battery level reaches 10% or
less. After this screen is displayed, the terminal will abort the
transaction and return to the Transaction menu of the payment
application.
Input Size Info For Mandatory Inputs

All of the mandatory data entry screens have a minimum number of
characters that must be entered. If a user tries to enter fewer
characters than the minimum requirement, the terminal will display this
information screen to let the user know the minimum input size.
Info
Enter at least
XX Characters
Or Leave Blank
And Press OK
To Skip
Error
Internal Error
Occurred
Please Power Off
Input Size Info For Optional Inputs

All of the optional data entry screens can be skipped by pressing the
[OK] button or if data is entered, require a minimum number of
characters to be entered.
This screen will be displayed when an internal error occurs because of

unexpected conditions.
When this screen is displayed, will be necessary to manually reset the
terminal which means, the user will have to turn off and then turn on
the terminal to use it again.
If the problem persists, please call WAY Support at 1-866- WAY-MTT3 (1866-929-6883.
150 of 153
7/19/11
No GPRS Network Detected

WTG
No Service
1. WTG
2. Check Updates
After some time, if the terminal does not find an available cellular
network it will display No Service and it will display that text until a
network is found.
Please swipe
Your card
WTG
OK
While the No Service text is displayed, no online transactions will be

allowed.
WTG
No SIM
1. WTG
2. Check Updates
Please swipe
Your card
WTG
OK
No SIM Card Present

If the terminal does not have a SIM card, the terminal will display No
SIM. Please call WAY Support at 1-866- WAY-MTT3 (1-866-929-6883.
Communication Errors
-1
-2
-3
-4
-6
-7
-8
-9
-10
-11
-12
-13
not enough memory

save session key error
send/recv message error, including timeout
key exchange error
Certificate verification error
signature verification error
encryption & decryption error
Key format error
bad SMAP response message
DAC verification error
unable to connect to server
duplicate to -1
151 of 153
7/19/11
AVS/CVV/CID Response Codes

This appendix describes the AVS and CVV2/CID response codes that may print on Credit Sale
receipts. For more on AVS and CVV2/CID functions, contact your payment system provider.
AVS Response Codes

Card Type
Response Code
What It Means
Visa
Address and five or nine-digit ZIP code match.
Address matches, ZIP code does not.
AVS not supported at this time (Example: Acquirer may

be a non-U.S. bank).
Issuer's authorization system is unavailable, try again

later.
Unable to perform address verification because either:

Address information is unavailable.
Issuer does not support AVS.
Either five-digit or nine-digit ZIP code matches, address

does not.
Neither the ZIP code nor the address matches.
Transaction is ineligible for address verification.
Exact, all digits match, five-digit ZIP code.
S
R
AVS not supported at this time (Example: Acquirer may

be a non-U.S. bank).
Retry, system unable to process.
No data from issuer/BankNet switch.
Five-digit ZIP code matches, address does not.
Nine-digit ZIP code matches, address does not.
Exact, all digits match, nine-digit ZIP code.
MasterCard
Card Issuer
Response Code
What It Means
Discover
ZIP code and address match.
Code not used by Discover.
152 of 153
7/19/11
American
Express
American
Express
Code not used by Discover.
Unable to verify address.
ZIP code matches, address does not.
Cardholder record not found in the ZIP code/Address

file or the ZIP code/Address file is not available.
Yes, address and ZIP code are both correct.
Address only is correct.
AVS not supported at this time.
Issuer's authorization system is unavailable, try again

later.
The necessary information is not available, account

number is neither U.S. nor Canadian.
ZIP code only is correct.
CVV2/CID Response Codes

Response Code
What It Means
Match.
No match.
Not processed.
(Example: Acquirer may be a non-U.S. bank).
Should have been present.

(Example: Merchant indicates the CVV2 code is not on the card, but the card
issuer says it should be on the card).
Issuer unable to process request.
153 of 153
7/19/11

Vx680WTG User Manual Vers. 5.024K PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Vx680WTG User Manual Vers. 5.024K PDF

Uploaded by

Copyright:

Available Formats

WTG Vx680 User Manual

July 19, 2011

WTG User Manual Version 5.024

WTG User Manual Version 5.024

WTG User Manual Version 5.024

WTG User Manual Version 5.024

WTG User Manual Version 5.024

WTG User Manual Version 5.024

INTRODUCTION: THE WTG VX680 POS TERMINAL

WTG Vx680 Keypad and screen display

WTG MENU STRUCTURE

Top-Level Menu - Online

Top-Level Menu - Offline Mode

WTG User Manual Version 5.024

When To Use Reconcile

CHECK UPDATES/UPDATES PENDING

New Updates Available

OPTIONAL DATA ENTRY FIELDS IN TRANSACTIONS

Master Card CVC:

TRANSACTION FLOW DETAILS - ONLINE

Sale - Credit (includes Partial Authorization flow)

Balance Inquiry Transactions

Balance Inquiry Credit/Debit

Authorize Only & AVS-Only

WTG User Manual Version 5.024

RECONCILE AND UPLOAD

Reset Admin Code

About WTG (Display WTG Information)

TRANSACTION FLOW DETAILS - OFFLINE MODE

Other Transactions Offline

WTG User Manual Version 5.024

ERROR MESSAGES AND TROUBLESHOOTING

AVS/CVV/CID RESPONSE CODES

AVS Response Codes

CVV2/CID Response Codes

WTG User Manual Version 5.024

Introduction: This Document

Introduction: The WTG Vx680 POS Terminal

WTG User Manual Version 5.024

WTG User Manual Version 5.024

Power the Vx680 terminal On and Off

Checking for Software Updates (Check For Updates)

Recharging the Vx680 battery

Entering a PIN Number

WTG User Manual Version 5.024

Navigating and Processing with Screen Buttons and Keyboard Keys

If a new OS is loaded into the terminal, the Calibrate Screen option

WTG launch button.

WTG User Manual Version 5.024

WTG User Manual Version 5.024

WTG User Manual Version 5.024

Merchant name and

Available Card Balance <1, 2>

-------------------------------------------------------------------<Cardholder Name>/Cardholder Signature

(Merchant agreement if credit voucher)

WTG User Manual Version 5.024

The merchant's account number assigned by the payment processor.

Terminal reference number.

This is the type of transaction such as Sale, Return, Void, etc.

Type of payment, such as Visa (, MasterCard, American Express. If this is a Debit

This is a number assigned by some payment processors for authorizations.

This is a number assigned by some payment processors for authorizations.

Sale Descriptions are Merchandise, Service, or Both.