Professional Documents
Culture Documents
continued…
“Twitter is now part of the music landscape, but only part of it...”
On the surface, all is well. In April, people’s approval/disapproval,” he Top 20 Artists on Twitter
Twitter announced its first official wrote, contrasting Twitter with Tumblr:
numbers. The service has more than “The future of social networking if your 1. Britney Spears – 4.89m followers
105 million registered users, and is still image of the future features intelligent 2. Lady Gaga – 4.02m
signing up 300,000 new people a day. discourse”.
3. John Mayer – 3.27m
60% of those registered accounts are
His comments on replies and 4. Taylor Swift – 3.20m
now outside the US, fuelled by strong
disapproval harked back to the
recent growth in India and Spanish- 5. Coldplay – 2.76m
reasons Nine Inch Nails’ Trent Reznor
speaking countries.
deleted his Twitter account in July 6. Mariah Carey – 2.72m
Britney Spears will soon become the 2009, having complained about the
first music artist – and possibly the first abuse he was getting from non-fans on
7. Diddy – 2.58m
anything – to reach the milestone of the service. 8. 50 Cent – 2.56m
five million followers on Twitter. There 9. Justin Bieber – 2.50m
Lily Allen also quit the service in
are success stories lower down the
October last year, telling one journalist 10. Katy Perry – 2.37m
industry food chain too, such as the
“We’ve ended up in this world of unreal
million-plus followings for independent 11. Justin Timberlake – 2.20m
communications and I don’t want that.
artists Zoe Keating and Noush
I want real life back.” It’s worth noting 12. Ashlee Simpson Wentz – 2.18m
Skaugen.
that both Reznor and Allen have since 13. Soulja Boy Tell ‘Em – 2.17m
Mayer counts as one of those success resumed tweeting, although for now
stories too, yet he’s ditched the Mayer is sticking to Tumblr. 14. Lily Allen – 2.14m
service. His last tweet was on 27 April: 15. Miley Cyrus – 2.11m
Artists decide whether to tweet or
a link to a post on his One Forty Plus
not, of course. But more worrying for 16. Pete Wentz – 2.02m
Tumblr blog which expanded on his
music marketers is recent research
conference comments. 17. Sara Bareilles – 1.86m
digging into Twitter’s effectiveness
“Call me crazy, but I don’t think it’s and influence. Exhibit one: a study by 18. MC Hammer – 1.85m
the healthiest thing in the world to the Max Planck Institute for Software 19. John Legend – 1.84m
read scads of mentions/@replies and Systems in Germany, published earlier
effectively open the floodgate of other this month. It found that influence on
20. Selena Gomez – 1.84m
Issue 10 | 20 May 2010 | Page 3
continued…
Twitter isn’t necessarily related to how make it easier for website owners The last word should be left to artists
many followers you have. A million to build Twitter into their sites, for – and not just Mayer. Many don’t see
followers doesn’t mean you have clout. example letting fans log in with their Twitter as marketing, but just as a new
Twitter IDs, or follow an artist from a way to communicate with their friends,
Exhibit two: Figures revealed by with each other and with their fans.
widget on their site or blog.
music marketing firm Topspin at the Topspin’s stats won’t have put them
recent 140 Character Conference. @anywhere’s thunder may have been off, and neither will they worry about
The company said that the average stolen by Facebook’s more-recently how influential they are, or how many
tweet from an artist with a link announced Open Graph, which has followers they have.
generates a visit rate of 4.8%, and then some similarities. But it still has plenty
a conversion rate of 2.8% for actual of potential for artists and labels. As Zoe Keating put it best in a recent
sales. For every 100,000 followers an on another level does Twitter’s long- interview: “I don’t like to get wrapped
up in the numbers and stuff. I like
artist has, 134 will buy something due anticipated advertising strategy,
to be me and to do things naturally
to reading a tweet. Steve Greenberg Promoted Tweets. It will let brands and
and organically. Ultimately, I’m not a
from S-Curve Records, who was on a marketers pay to have certain tweets marketer, I’m a musician.”
panel at the conference, summed it up promoted to a wider audience on
thus: “Twitter, in some ways, may be Twitter’s network. Facebook facing privacy backlash
too casual a form of communication
As more labels use both @anywhere When Facebook announced its new Open Graph initiative last month,
to lead to a purchase directly at that
and Promoted Tweets, those that have it was hailed as the logical next step for social networking: extending
moment.”
success will likely find their way into people’s social relationships out to other websites, so they could interact
Exhibit three: a report from analytics the Twitter Media Hub, a new section with their friends there.
firm StatCounter showing that of the Twitter website offering case
Facebook accounts for 48% of social studies of effective Twitter marketing. However, in the weeks since, Facebook has faced mounting criticism of
media traffic to websites, followed by its plans on privacy grounds, with users and internet experts claiming
Twitter is now part of the music
StumbleUpon’s 25%. Twitter generates that the company has been less than transparent on what data it plans to
landscape, but only part of it. As
just 10%. The implication is that share with external sites. There have also been complaints that it hasn’t
former eMusic boss (and now VC)
time spent maintaining a Facebook explained clearly to users how to edit their privacy settings.
David Pakman recently blogged: “The
presence may be more effective than
music business today is blogs, Twitter
spending it on Twitter. Facebook is now revamping those settings in an effort to respond to the
tweets, Facebook links, the Hype
There are reasons for optimism too, Machine, TheSixtyOne, Rockwood criticism. Music marketers will be following the debate with interest. If
not least Twitter’s latest features. The Music Hall, Pandora and Foursquare.” lots of users are put off sharing their data with external websites, it could
company’s @anywhere initiative will affect their plans to use the Open Graph in artist sites.
Issue 10 | 20 May 2010 | Page 4
CAMPAIGNS:
The latest projects from the digital marketing arena
Augmented Gorillaz
The latest element in the multimedia
campaign around Plastic Beach, the latest
album from Gorillaz, is an augmented
reality iPhone app. The band are working
with UK mobile operator O2 and Vital
distribution on the app, which lets fans
snap special AR codes to see animations
and characters from the Gorillaz world.
There’s also a news-feed, ticket details and
Page turner a GPS map that lets fans track the Murdoc character across the
Who said online music world. AR codes will be printed in media including NME and The
videos had to be a Sun.
sit-back experience? National anthems
Mercury Music YouTube and Vevo partnered
Group launched an this month to livestream a gig
interactive video this by The National in New York,
Virtual Snoop The latest artist to try to cash in is Snoop
Dogg, who has signed a licensing deal
month for new artist
Tiffany Page, although
free of charge to fans around
the world. The concert was
with virtual goods firm PlaySpan, and shown on YouTube with Vevo
A couple of years ago, some the technology branding, and was directed
virtual branding agency Virtual Greats. involved meant it Foursquare freebie
music marketers were still PlaySpan will be creating and selling a
by famous rockumentary
had to be hosted on team D.A. Pennebaker and We’ve been waiting for gig
getting excited about virtual range of Dogg-branded items across her website rather Chris Hegedus. American venues to tap into social
world Second Life, and dozens of world and networks, including than YouTube. The Express was also on board location service Foursquare,
spending big sums on creating hats, sunglasses, musical instruments and video lets fans control as a sponsor. It’s interesting and now The Roxy on LA’s
because it’s a sign of YouTube Sunset Boulevard has become
branded islands for artists or swimwear. Page’s movements
by dragging their and Vevo’s ambitions in the live one of the first. It’s running a
labels – which more often than The campaign kicks off in virtual world
mouse left, right,
space, following the former’s promotion tied in with artist
IMVU, with prices starting at $2 per item. In webcast of a U2 gig last year. Sara Haze. Anyone checking-
not became white elephants. up and down while in at the venue via Foursquare
a way, it’s no different to previous launches
The industry has a more realistic view of the song plays – a can then show their device at
in the heyday of virtual worlds. The Beastie the merchandise booth to get
the benefits of virtual worlds nowadays. simple device, but
Boys famously put their name to virtual a free Sara CD of their choice.
However, virtual items are another story: an effective one. The
merchandise in There.com, one of the So far, nearly 500 unique
they are sold not just within virtual worlds, obligatory social visitors have checked in at
first (but now defunct) virtual worlds. But aspect lets them share
but also on social networks including Snoop’s new deal shows that there’s life in the venue, although some of
Facebook. And they’re big business too. the link with friends those would have been before
virtual business models yet. on Facebook too. the promo kicked off.
Issue 10 | 20 May 2010 | Page 5
Campaign Focus:
Flying Lotus ‘Cosmogramma’
Last year Warp Records “Warp had to create a way of taking people into this world.”
began planning a box set to
celebrate its 20th birthday. The doorway was developed on
the official website which takes the
Part of the process was form of an augmented reality web
setting up Warp20.net, app. It enables users to interact with
a website where a large the album’s cover art by waving
their hands and faces in front of the
portion of the back webcam. The effect is one of being
catalogue was available to able to ‘touch’ and meld the wavy lines
and planets that make up the image.
stream, the idea being that As they do so a sound palette from
fans could visit to discuss the album is triggered, making Flying
and vote upon which Lotus’ music malleable. If taking people
into this sonic world was the objective,
tracks should make the then this really isn’t a bad effort. It’s
final comp. In the mix were quite plausible that after spending
some time immersed in app, users
tracks by LA beatsmith could be tempted to buy the album as
Flying Lotus, for whom a a route further into the cosmos.
details of a 24 hour radio broadcast to order the physical product via the site
lot of the comments made Following a similar line of thought, the be broadcast on the site which created and instantly download a high quality
note of how ‘visual’ or website features two games ‘Attack’ a focal point within the time line. The Mp3 version to tide them over until the
and ‘Destroy’, both of which are arcade package arrived. Both the CD and vinyl
rather hallucinogenic his shoot ‘em ups set in space in vein
show broadcast on April 20th was
come with artwork bizarrely provided
used as a global release party for the
music is. of the Atari classic Asteroids. Each album and featured prominent Djs by ex Dallas star Leigh Mccloskey,
version features a soundtrack provided from the LA scene including Flying famous for his role as Lucy Ewing’s
Fast forward to now and Warp are in by Flying Lotus and once again
the midst of marketing his new album Lotus playing some of his new material husband Mitch. The inner sleeves are
provides an opportunity for fans to live for the first time. Video footage covered with a language created by
with a campaign that’s suitably visual. absorb music from the release whilst
Flying Lotus has dubbed the album his from the day has since been uploaded Leigh that resembles hieroglyphics,
playing. to the site to provide further lasting which is intended for use in an as yet
‘Space Opera’ and as product manager
Steven Hill describes ‘Warp had to The overall result is three quite potent content. undisclosed plan to create a game
create a way of taking people into this virals which have been seeded to blogs based on decoding the language.
Any fans making it to the point of Watch this space for a follow up on
world’. and promoted via Warp’s own busy purchase were offered the chance to
homepage. This was partnered with how it all unfolds.
Issue 10 | 20 May 2010 | Page 6
Interview:
Kissy Black – MD, Colligent
How To:
CRM Best Practice
Whilst social media is forcing confirm their desire to join the list. The for instance has a weekly newsletter, Reccomended Services
marketers to think outside of advantage of a double opt-in is that you which can be updated on the road, and
are absolutely sure the fan has joined by encourages fans to send in their own Email on Acid: Terrible name, but excellent
traditional marketing funnels, choice, which also has the added benefit of videos, tour photos and so on. service for checking how emails will
the principles of CRM remain confirming that their attention and interest appear across different platforms.
Quick TIps
the same in terms of providing is genuine.
relevant and timely information - Decide upon and maintain a consistent
Segmentation tone
to your customers, but there
have been changes in how Segmentation is one of the key ways - Plan mailouts & their content in advance
to turn the knowledge about fans into
the information is delivered something useful for your campaigns and
- Have a regular (but not intrusive)
and the type of message. The schedule
strategies. Monitor click through and open
personification of your brand rates to find out how many of your fans are - Be aware of time zones and when your
active and read every mail. The aim is to database are most active
and how it ‘speaks’ to fans is
now key in securing long-term develop a sense of, who are core fans likely - Subject line: urgent, concise, honest, clear
to become superfans. You can then mail
relationships. Here, we take a look to each segment with appropriate offers.
- Personalise it. For instance by fan’s
at the basics for best practice that location
EMI’s strategy follows this route until
give any CRM campaign solid finally the label identifies the superfans - Brevity: we don’t read for long on web /
mobile
right foundations. who might become advocates on behalf of
Mailchimp: The most advanced off the
artists. - Summarise content at the top
Permission shelf CRM system available, providing
A great way to monitor CTR’s with any - Include buy links / call-to-action automated segmentation and metrics
The golden rule is get permission. If CRM system is to create Bit.ly links as the streets ahead of the competition.
customers haven’t chosen to receive - Include samples such as links to Mp3’s &
service provides free metrics on all of it’s videos
your marketing messages or agreed to URLS.
a privacy policy then it can mean game - Images should be clickable
over. Due to data protection laws that vary Timing
- Always amend future mails based on data
between countries but generally support It’s not enough just to send release
permission marketing, CRM service - Have a clear unsubscribe link
information – that’s the old-fashioned
providers are encouraged to block or even music business that only reached out to - Include Twitter & Facebook links
delete mailing lists that cannot prove the fans when there was a physical product to
contacts have opted in. - Always proof read & send test emails
sell. Now you have to plan media to keep
the CRM rolling with updates between - Be familiar with words that trigger spam
In addition to the standard opt-in, where filters
a fan checks a box to say they’re willing releases.
to receive marketing, there is also double - Don’t depend on images (sometimes they
For super-fans, the best way to develop might not appear depending on the end
opt-in. This is where they check a box and and maintain a relationship is to keep a
later receive an email requesting that they users setup)
consistent level of communication. Keane
Issue 10 | 20 May 2010 | Page 8
Tools:
Music Glue
Music charts:
6th May - 20th May
We’ve introduced We7 into Hype Machine Big Champagne Cumulative top 10
the mix this week which 1 Sleigh Bells 1 Drake ‘Over’
20th May
makes for some interesting 2 The National
2 Justin Beiber ‘Baby’
3 Rihanna ‘Rude Boy’
comparison next to iTunes 3 M.I.A 4 Lil Wayne ‘Single’
UK. There are a few factors 4 The Chemical Brothers 5 Ludacris ‘My Chick Bad’
to cause differences, such 5 The Dead Weather
as the frequency and Elbo.ws
1 Wolf Parade ‘What Did My Lover’
positioning of buy links to MySpace 2 Wolf Parade ‘Ghost Pressure’
each and each sites editorial. 1 Deaf Havana 3 Sleigh Bells ‘Tell ‘Em’
Alexandra Burke’s entry 2 Foals 4 The National ‘Bloodbuzz Ohio’
into the iTunes chart can 3 The National
5 School of Seven... ‘Babelonia ’
be easily put down to the 4 The xx Last.fm 1 Rihanna - ‘Rude Boy’
single being pushed from 5 Mumford & Sons 1 Lady GaGa ‘Bad Romance’
2 Justin Beiber - ‘Baby’
the home page for the last 2 Lady GaGa ‘Poker Face’
three weeks. A little research Yahoo! Buzz Chart 3 Ke$ha ‘Tik Tok’ 3 Usher - ‘OMG’
into Edward Maya finds that 1 Justin Beiber
4 MGMT ‘Kids’
4 Lady Gaga - ‘Bad Romance’
5 The xx ‘Crystalised’
neither service have given the 2 Taylor Bieber
artist preferential treatment, iLike 5 Jason Derulo - ‘Ridin’ Solo’
3 Katy Perry
but one small difference 4 Lena Horne
1 Eminem ‘Not Afraid’
6 Drake - ‘Over’
2 Lady Gaga ‘Alejandro’
adds up. The video has over
5 Lady Gaga 3 Ke$ha ‘Your Love Is My...’ 7 Sleigh Bells - ‘Tell ‘Em’
40million Youtube views and 4 Rihanna ‘Rude Boy’
features only an iTunes link iTunes UK 5 Lady Gaga ‘Bad Romance’ 8 Roll Deep - ‘Good Times’
as opposed to both on the 9 Train - ‘Hey Soul Sister’
official site. As we reported
1 Roll Deep We7
2 Jason Derulo 1 Jason Derulo ‘Ridin’ Solo’ 10 Ke$ha - ‘Tik Tok’
last week, Rihanna’s ‘Rude 2 B. o. B. ‘Nothin On You’
3 Usher
Boy’ was streamed 732,014 3 Usher ‘OMG’ These charts are compiled by monitoring the published
4 Edward Maya & Kimberly Wyatt
times on MySpace, but the 4 Plan B ‘She Said’
daily user behaviour of all users of these different
the sites emerging power as a on a weekly basis to provide the charts you see here.
Charts: Million Media, Music Ally
discovery platform.
Issue 10 | 20 May 2010 | Page 10
Wide Angle:
Game for a laugh?
Be one louder
“Music Ally’s digital expertise and delivery
has made them the ideal agency for our
digital training needs”
Mairin Gannon, Head of Learning and Development, UMG