Professional Documents
Culture Documents
PART A
QUESTION 1
[Total: 4 marks]
QUESTION 2
a) Identify and explain ONE (1) difference between group and team.
b) Suggest ONE (1) situation where team will outperform group. Explain.
[Total: 4 marks]
QUESTION 3
There are two types of organisation design, namely organistic and mechanistic
organisations.
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BBPP1103/JAN07/F-RR
QUESTION 4
“Changes are expected in every organisation. However, whenever there is a change, there
will be a resistance, whether it is from employees or from the organisation itself.”
Suggest TWO (2) tactics that can be used by a manager to handle resistances. Explain your
suggested tactics.
[Total: 4 marks]
QUESTION 5
Identify and explain TWO (2) perspectives that need to be controlled so that organisation’s
goal can be achieved.
[Total: 4 marks]
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BBPP1103/JAN07/F-RR
PART B
QUESTION 1
b) Identify and discuss TWO (2) most suitable parties to conduct performance appraisal
for staff. In your discussion, provide ONE (1) justification for your suggestion.
(6 marks)
c) As a human resource manager of tyre manufacturing firm, suggest TWO (2) criteria
that you will use in your staff performance appraisal. Explain the criteria and provide
ONE (1) justification for each suggested criteria.
(10 marks)
[Total: 20 marks]
QUESTION 2
a) Planning means the setting of goals that a firm wants to achieve and to determine the
actions need to be taken to attain the goals.
As a general manager of a firm involved in the computer industry, identify and explain
FOUR (4) characteristics a proper goal should possess. Provide ONE (1) appropriate
example for each.
(12 marks)
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BBPP1103/JAN07/F-RR
b) Planning is a process that does not provide benefits to a firm considering the long
time taken and the high cost of planning.
Do you agree with the statement above. Discuss TWO (2) reasons for your opinions.
(8 marks)
[Total: 20 marks]
QUESTION 3
a) Identify and explain TWO (2) decision making environments that a manager might
face.
(6 marks)
b) Explain THREE (3) problems that can hinder a manager to make a rational decision.
(6 marks)
c) Suggest TWO (2) ways to improve the quality of decision making. Explain your
suggestions and provide ONE (1) appropriate example for each.
(8 marks)
[Total: 20 marks]
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BBPP1103/JAN07/F-RR
QUESTION 4
Organisation structure is the job order, division or department that influences the individual
and group behaviour towards objective attainment of the firm.
a) Identify and discuss THREE (3) factors that influence the organisation structure of a
firm.
(9 marks)
c) i) Explain the meaning of centralisation and provide TWO (2) situations where it
is suitable to be practised.
ii) Explain the meaning of decentralisation and provide TWO (2) situations
where it is suitable to be practised.
(7 marks)
[Total: 20 marks]