(To be done for at least 2 branches)

BUSINESS DEVELOPMENT
Q1 In last 3 months how many new villages have you identified for business
development (these can only be villages where we were not operating earlier)?
Give Details

S.
No

Bran
ch
Nam
e

Villa
ge
Nam
e

Month of
Identification

Population/No. of
Households

No. of groups
formed till
date

(Check Movement Register and cross check when was the 1 st disbursement in
that village from Centre Register to verify the information given by the BM. In
case of any discrepancies, pls probe the BM and write your comments)
Q2 For existing villages give the following data

S. No.

Bran
ch
Nam
e

Villa
ge
Nam
e

No. of Borrowers
Month
1

Month
2

Month
3

In case the answer to Q1 is < 6 or there is any discrepancy in info provided and
in Q2 also you observe that there is no marked increase in number of borrowers,
then you will need to visit at least 1 existing village and 1 village where we are
not currently operating (within 40 Kms) and speak with at least 20 non borrowers
to check
a) Awareness about Spandana
b) 5 main reasons for not taking loans from Spandana
a. Loans Not Required
b. Borrowed from other MFIs
c. Dont like the product offered by Spandana
d. No one approached them for a loan from Spandana till date
e. Borrowed from Spandana earlier and dropped out ( in case of
existing villages only)

S.
No
.

Bran
ch
Nam
e

Village
Name

Nam
e of
the
perso
n
spok
en to

Ag
e

Gende
r

Occupati
on

Aware
about
Spanda
na
(Y/N)

Reason for not availing the loan

from Spandana (a,b,c,d,e )

Q3. If the answer to above question is dont like the product offered by
Spandana, How can Spandana change its product or policy so that they avail
loans from us?

S. No.

Branch
Name

Village
Name

Name of the person

spoken to

What
can
Spanda
na
change
?

Q4. If the answer is borrowed and dropped out, then pls list the reason for drop
outs.

S. No.

Branch
Name

Village
Name

Name of the person

spoken to

When
was the
last loan
from
Spandan
a?

Reason
for
droppi
ng
out?

Q4. Give village wise no. of households in the areas in which Spandana Operates
currently as per BM?
S. No.

Village Name

No. of
Househol
ds

No. of
Borrowe
rs

(You will be collecting this data from Centre Registers also, comparison to be
done with information given by BM and data collected from website.)
Q5. Take details of at least 5 Drop Outs randomly from the branch and go and
visit them.

S. No.

Branch
Name

Village
Name

Name of the person

spoken to

When
was the
last loan
from
Spandan
a?

Reason
for
droppi
ng
out?

Q6. Find out the no. of clients and no. of borrowers from the progress report.
No. of Clients

No. of Borrowers

% of borrowers to
clients

If the % of borrowers to clients is < 97% then, check with the BM for the same, if
the reason given by BM is that their loans have just completed, then check if
applications for the subsequent loan have been collected by the CA or not? In
case not, check the reason for the same.

Randomly select 5 clients (not currently running a loan), check the reason for not
availing a loan as given by CA/BM, then visit them and find reasons for not
availing a loan from the client herself, compare the same?

S.
No.

Branch
Name

Villag
e
Nam
e

Name of the person

spoken to

When
was the
last loan
from
Spandan
a?

Reason
for not
availing
a
subsequ
ent loan
(given by
CA/BM)

Reason
for not
availing
a
subsequ
ent loan
(given by
Client)

Q7.Check last 10 preclosures and 10 normally completed loans and check when
was the next disbursal done?

S. No.

Branch
Name

Village
Name

Client Name

Date of
Preclosure/Comple
tion

Date of
Next
Disburs
al

In case of preclosure the next disbursal should be in next week from date of
closure and in case of normal completion the next disbursal should be the same
day as date of closure.
Q8. Take last 5 1st cycle disbursals done by the branch, go and visit 2 members of
each group and fill the following details for them

S.
No.

Branc
h
Name

Village
Name

Group
Name

Membe
r Name

Did they
have a
group
training?

If yes,
when,
how
long?

Quality
of
trainin
g

GRT
Don
e on

Q9. The active loans to active clients ratio should be at least 150%, if it is less,
pls check if the members are aware that they can avail an interim while doing
centre meeting visits (if they have requested for an interim loan and not availed
the same, pls give details)
Q10. How many CA applications has the branch sourced in last 6 months
(information to be taken from BM at branch and Divisional HR Executive at DO for
comparison?
Ideally a branch should send at least 10 in a month. While doing centre meetings
check if borrowers are aware that they can source applications for a job at
Spandana.
Month

No. of
Applications
Sourced and
Dispatched as
per BM

Same as Div
HR Executive

PROCESS COMPLIANCE
Q1. Is the BM and CAs coming to the branch at 6.00 am?
Q2. Is the BM checking the completeness of applications, LD forms, DPNs, Loan
Card etc for loans to be disbursed on that day?
Q3. Is the BM checking the following in centre meeting
a)
b)
c)
d)
e)
f)

Loan Disbursement reconciliation with borrowers

Clients without loans
ALR Reconciliation
Focus on Attendance of borrowers
Claim settlements reconciliation
Fees and Insurance Premium Paid

Also check when was the last visit to that Centre done by the BM/RM/DM?
Q4. Is the BM maintaining the separate trays for Job applications, Loan
Applications, LD Forms, KYC etc once back in the branch?

How many
days were
taken to
disburse
the loan
from date
of GRT?

Q5. Does the BM check all centre registers, all above documents of that
particular day on the same day.
Q6. Is he checking if the CAs are writing their LD Requirement Form 1 week in
advance?
Q7. Are the CA action plans are available, if yes cross check the same with
movement register?
Name of CA whose Action
Plan checked

Which Week

Give details of any

discrepancy

Q8.Is the BM attending group trainings? (Ask CAs during which group training did
the BM visit and when, cross check through comparison of action plans of BM and
CAs and movement register for that date)
Q9. Is the BM doing the GRT on time (5 days group training and 6 th day GRT)?
Cross check with CA Action plans
Q10. Check whether the BM and cashier carry their locker keys with them or are
they leaving them at the branch.
FINANCIAL AUDIT (Reports to be used Progress Reports, Cash book, Receipts
and Payments, Bank Stmts or deposit slips)
1. What is the cash as per cash book and physical cash available in the
branch at 6.00 am (count all bundles), (Cash as per cash book minus
physical cash = amount given for LD)
2. From the progress report find out how many new members joined,
calculate the GRF that the branch should have collected for these and
cross check this figure with Receipts and Payments Register.
3. Do a similar exercise for the Interest Charged and Collected weekly. If the
branch is charging 12.5% and in the same period if there are no
preclosures then the interest collected should be 12.5% of the principal
recovered in the same period.
4. Insurance Premium should be 1% of loan disbursed. (LD will be under
payments and Insurance Premium will be under receipts) similarly check
for upfront interest.
5. Check if the BM is calculating the demand for recovery correctly or not?
6. Is the branch collecting the 5 week interest as per preclosure policy or
not?
7. Check if the cash balance + bank account balance being maintained by
the branch is as per policy? Check for last 7 days, out of last 7 days how
many days did the branch have
a. Sufficient Cash
b. Insufficient Cash
c. Excess Cash
8. Are the salary advances being recovered in the next salary only and not
carried forward to next month?

DOCUMENTATION
Check quality of applications, DPNs and other documents (overwriting, missing
signatures, no info captured, legibility etc)
OTHERS
1. Do they have a computer, printer and internet connection?
2. Check the circular file to see if all circulars are upto date, signed by all and
filed. (Is the BM sharing the content of the circulars with the CAs)
3. How many CAs and BM have a TW?
4. How was the appearance of the branch?
5. Check the minutes book of the weekly BM meeting. Cross check with CAs
on issues discussed in last meeting (sometimes BMs write the book on
their own without conducting the meeting)
6. Did you observe an effective team management by the BM? Take feedback
from CAs (one on one)