KPIs of CS Department

Computer Science Program
KPIs and Benchmarking Review Report
Key Performance Indicators and

Benchmarking
Review Report
Contents
1. List of the Selected KPI for the Computer Science Program
2. The KPI Achievements for the Computer Science Program Compared With the
External Benchmarks
3. Program KPI Assessment, Analysis and Comparison with the External Benchmarks
4. List of Recommendations Based On the Analysis of KPI and Benchmarks
5. Action Proposals
2012/2013
2

1. List of the Selected KPIs

1
2
Students Overall evaluation on the quality of their learning experiences at the institution
Proportion of courses in which student evaluations were conducted during the year.
Proportion of departments in which there was independent verification of standards of student

achievement through internal processes during the past year.
Proportion of departments verifying achievement standards through external processes during
the past three years.
Ratio of students to teaching staff.
Proportion of teaching staff with verified doctoral qualifications.
Students overall rating of the quality of their course
Average teaching load for faculty member

Average Office Hours for Faculty members
3
4
9
10
11
12
13
14
Proportion of full time undergraduate students who successfully complete the first year of their
program in their first academic year.
Proportion of full time students commencing undergraduate program who complete those
programs in minimum time.
Proportion of graduates from undergraduate programs who within six months of graduation
are:
employed
enrolled in further study
not seeking employment
Student evaluation of academic and career counseling.
Student evaluation of library services.
15 Ratio of book titles held in the library to the number of students.

16 Number of accessible computer terminals for students per student.
17 Rate of employer satisfaction of the alumni abilities
18 Rate of students' satisfaction of the Field experience training.
Proportion of teaching staff participating in professional development activities during the past
year.
20 Average number of students per class
Number of refereed publications in the previous three years per full time members of teaching
21
staff
22 Number of citations in refereed journals per full time equivalent teaching staff.
Proportion of full time members of teaching staff with at least one refereed publication during
23
the previous year.
Number of papers or reports presented at academic conferences during the past year per full
24
time member of teaching staff.
25 Participation of private sector in the coop program.
19
26 Number of community education programs provided.

2. The KPI Achievements for the Computer Science Program Compared With the
External Benchmarks
KPI
KPI
List of Program KPIs Approved by the
Actual
KPI #
Target
Institution
Benchmark
Benchmark
1433
Students Overall evaluation on the

quality of their learning experiences
at the institution
Proportion of courses in which
student evaluations were conducted
during the year.
Proportion of departments in which
there was independent verification of
standards of student achievement
through internal processes during the
past year.
Proportion of departments verifying
achievement
standards
through
external processes during the past
three years.
Ratio of students to teaching staff.
Proportion of teaching staff with

verified doctoral qualifications.
KPI
KPI
KPI
External
Internal
Internal
Benchmarks
Benchmarks Benchmarks
Qassim
1432
1431
University
KPI
External
Benchmarks
Fahad Bin
Sultan
University
KPI New
Target
Benchmark
Remarks
80%
28.6%
N/A
N/A
N/A
N/A
80%
Appendix A1,
A2
100%
100%
N/A
N/A
100%
100%
100%
Appendix B1,
B2, B3, B4, B5
100%
N/A
N/A
N/A
N/A
N/A
100%
N/A
100%
N/A
N/A
N/A
N/A
N/A
100%
N/A
20/1
Female
276/11= 25/1
Male
178/35=5/1
Average: 10/1
N/A
N/A
67/12=6/1
11:1
20/1
Appendix C1,
C2, C3
70%
Female
1/18 =6%
Male
19/55 = 35%
Average:
27%
N/A
N/A
12/17=70%
N/A
75%
Appendix C2

Students overall rating of the quality

of their course
90%
Average teaching load for faculty

member
~9 hours
Average Office Hours for Faculty

6 hours
members
Proportion of full time undergraduate
students who successfully complete
90%
10
the first year of their program in their
first academic year.
9
Proportion of full time students

commencing undergraduate program
11
who complete those programs in
minimum time.
Proportion
of graduates from
undergraduate programs who within
six months of graduation are:
12 employed
enrolled in further study
not seeking employment
60%
Fall: N/A
Spring: 66%
Summer:
90%
Ave:78%
TA: 7
Lec: 8
Ass.Prof: 7
Ass.Prof.: 4
Full Prof: 5
Average: 6
N/A
N/A
N/A
84%
90%
Appendix B1,
B6
N/A
N/A
14 hours
14.7 hours
~6 hours
Appendix D1,
D2
6 hours
N/A
N/A
6 hours
7 hours
6 hours
Appendix D3,
D4
N/A
N/A
N/A
N/A
95%
Appendix E1
Female
56/73 = 77%
Female
N/A
Male
15/79 = 19%
Male
3/81= 4%
N/A
N/A
N/A
75%
Appendix F1
N/A
N/A
N/A
80%
Appendix G1
Average:
Ave:
71/152= 47% 3/81= 4%
Female
15/56=27%
Female
N/A
80%
Male
9/15 = 60%
Male
3/3=100%

Average:
24/77= 31%
Ave:
3/3=100%
90%
85.7%
N/A
N/A
N/A
N/A
95%
Appendix H1,
H2
14 Student evaluation of library services.

Ratio of book titles held in the library
15
to the number of students.
Number of accessible computer
16
terminals for students per student.
Rate of employer satisfaction of the
alumni abilities
90%
17.1%
N/A
N/A
N/A
N/A
90%
Appendix I1, I2
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
1.35
N/A
17
80%
68.2%
N/A
N/A
Good
indicators
from
summer
training
program.
N/A
80%
Appendix O4
18
80%
20%
N/A
N/A
V. Good
N/A
85%
Appendix J1, J2
Proportion
of
teaching
staff
participating
in
professional
19
development activities during the past
year.
100%
N/A
N/A
5/17=29%
N/A
100%
Appendix C2,
K1
20
14.7
15
Appendix
L1
13
Student evaluation of academic and

career counselling.
Rate of students' satisfaction of the

Field experience training.
20 Average number of students per class
15
4/14=29%
Female
2952/121
=24.4
Female
Female
1565/65= 1026/21 =
24
49
Male
Male
Male
1241/117= 981/48=
3116/165= 19
10.7
20.5

Number of refereed publications in

21 the previous three years per full time
members of teaching staff
Number of citations in refereed
22 journals per full time equivalent
teaching staff.
Proportion of full time members of
teaching staff with at least one
23
refereed publication during the
previous year.
Average: 22
Average:
17
Average:
35
4/14=0.285
N/A
N/A
N/A
N/A
Appendix
M1, N1
25/14=1.8
N/A
N/A
N/A
N/A
Appendix
N1
80%
3/14=21%
KPI
KPI
List of Program KPIs Approved by the
Actual
KPI #
Target
Institution
Benchmark
Benchmark
1433
Number of papers or reports

presented at academic conferences
24
during the past year per full time
member of teaching staff.
Participation of private sector in the
25
coop program.
Number of community education
26
programs provided.
N/A
N/A
N/A
KPI
KPI
KPI
External
Internal
Internal
Benchmarks
Benchmarks Benchmarks
Qassim
1432
1431
University
Appendix
M1, N1
N/A
85%
KPI
External
Benchmarks
Fahad Bin
Sultan
University
KPI New
Target
Benchmark
Remarks
5/14=0.36
N/A
N/A
4/17=0.24
N/A
Appendix
M1,N1
Yes
N/A
N/A
N/A
NA
N/A
yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A

3. The KPI Achievements for the Computer Science Program

Compared With the External Benchmarks
The following text illustrates the analysis of the KPIS of computer science program and the
comparison with the external benchmarks
1. Students Overall Evaluation On The Quality Of Their Learning Experiences At The Institution.
KPI1:StudentsOverallevaluationonthequalityoftheirlearning
experiencesattheins titution
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Target
Benchmarks
ActualBench
Marks
Qass im
University
FahadBin
Sultan
University
NewTarget
This indicator is the average rating of the answer on question 22 of NCAAA Program Evaluation Survey
(PES):
Overall I was satisfied with the quality of my learning experiences at this institution.
The average response to this item was 28.6% only in the male section while the target benchmark was
80%. This percentage is lower than expected which indicate that there is some drawbacks in students'
learning experience. While the external benchmarks did not consider this KPI so it is (N/A).
Recommendations
Improve the level of teaching both topics: English language and mathematics.
Provides the collage with computer labs (open and specialized labs)
Establishment of different clubs to provide scientific and social services for the students.

2. Proportion Of Courses In Which Student Evaluations Were Conducted During The Year.
KPI2:Proportionofcoursesinwhichstudentevaluationswereconducted
duringtheyear.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Target
Benchmarks
ActualBench
Marks
Qass im
University
FahadBin
Sultan
University
NewTarget
This indicator was estimated based on the survey used to evaluate the courses by students during the last
year 2013 using the NCAAA form. Clearly it is shown that the actual benchmark was 100% ; so it meets
the target benchmark and it is the same as the external benchmarks. It means that all courses were
evaluated during the last year. This indicator.
Recommendations
Establishment for awareness programs (workshops or lectures) to spread the culture of quality among
the students.
3. Proportion Of Departments In Which There Was Independent Verification Of Standards Of

Student Achievement Through Internal Processes During The Past Year.
KPI3:Proportionofdepartmentsinwhichtherewasindependentverificationof
standardsofstudentachievementthroughinternalprocessesduringthepastyear.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Target
Benchmarks
ActualBench
Marks
Qass im
University
FahadBinSultan
University
NewTarget
This indicator is not yet available.

Recommendations

The establishment for an Independent committee for verification of standards achievement.
4. Proportion Of Departments Verifying Achievement Standards Through External Processes

During The Past Three Years.
KPI4:Proportionofdepartmentsverifyingachievementstandardsthrough
externalprocessesduringthepastthreeyears.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Target
Benchma rks
Actual
Bench
Marks
Qas sim
University
FahadBin NewTarg et
Sultan
University
This indicator reports on the proportion of departments in which standards of student achievement are
verified by appropriate external verification processes. Unfortunately, this indicator is not yet available.
Recommendations
Seek to verify of standards of student achievement through an agreement with an external

editors from different university.

5. Ratio Of Students To Teaching Staff.
KPI5:Ratioofstudentstoteachingst aff.
0.2
0.17
0.15
0.1
0.1
0.1
0.09
0.05
0.05
0
Target
Benchmarks
ActualBench
Marks
QassimUniversity FahadBinSultan
University
NewTarget
The number of teaching staff include tutors, lecturers, and assistant, associate and full professors whether
involved with teaching, research or both teaching and research. For the female section, the ratio is 25/1
and for male section, it is 5/1. The chart was done using the ratio of teaching staff to students; so larger
value the better performance.
In average, the ratio is 10/1. It is clear shown that the actual benchmarks meets the target benchmarks, as
well as it is better than external benchmarks Fahad Bin Sultan University but less than Qassim University.
Recommendations
Even we met the target benchmark, however, the female section still suffer from the high ratio of students
to teaching staff. Our recommendation is to hire a high more teaching staff for both sections female and
male with verified doctoral qualifications as was planned in the strategic plan for the faculty.

6. Proportion Of Teaching Staff With Verified Doctoral Qualifications.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
KPI6:Pr oportionofteachingstaffwit hver ifieddoct oral

qualificat ions.
70%
75%
70%
27%
Target
Benchmarks
Actual
Bench
Ma rks
Qas sim
University
Fa hadBin NewTa rg et
Sultan
University
For female section, the proportion of teaching staff with doctoral qualifications is 1/18= 6%. While in the
male section, the percentage is 19/55=35%. The average percentage is 27% while the target benchmark
was 70%. While is it very low percentage compared with the external benchmarks of Qassim University
70%.
Recommendations
Hiring a high quality teaching staff for both sections female and male with verified doctoral
qualifications. Furthermore, seek to hire a full professor as well as associate and assistant professors
according to the strategic plan for the faculty.
10

7. Students Overall Rating Of The Quality Of Their Course.
KPI7:S tud en tso verall rati ngof thequali ty ofthei rcourse

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
90%
84%
78%
90%
Target
Benchma rks
Actual
Bench
Marks
Qas sim
University
FahadBin NewTa rg et
Sultan
University
The data and statistics of this KPI was estimated using the survey item number 24 from the NCAAA
Course Evaluation Survey (CES). By answering the question: Overall I was satisfied with the quality of
this course. The actual benchmarks for this KPI was 66% in spring semester, in summer semester it
was 90% while in fall semester it was not available.
The average level was 78% which is less than target rate 90%. Even we are not far from the target rate,
compared with 90% in Fahad Bin Sultan University :
Recommendations
Attracting more qualified faculty members.
Provides the collage with Library and computer labs (open and specialized labs)
11

8. Average Teaching Load For Faculty Member
KPI8:Averageteach ingloadf orfacultymember
14
15
14.7
13
11
9
6
5
3
1
1
Target
Benchmarks
Actual
Bench
Marks
Qas sim
University
FahadBin
Sultan
University
NewTarg et
The average teaching load for faculty member is calculated as a percentage of average teaching load per
number of faculty members. The average teaching load is as follows: Teaching Assistant staff is 7 hours,
lecturer 8 hours, assistant professor 7, Associate Professor 4 hours and full professor is 5 hours. The
average teaching load for the different teaching categories are 6 hours, which is better than our target 9
hours. As well as it is better than than the external benchmarks of both Qassim University (14), and Fahad
Bin Sultan University 14.7
Recommendations
Even it is better performance with lower teaching load but still high official and academic workload
12

9. Average Office Hours For Faculty Members
KPI9:Averag eOfficeHoursforFacultymembers
8
7
6
0
TargetBenchmarks
ActualBenchMarks
QassimUniversity
FahadBinSultanUniversity
NewTarget
The average office hours for the faculty members was calculated using appendix D3 and D4 and it is
6 hours as stated in the target benchmark.
Recommendations
Keep maintain of this rate as well as encouraging the faculty members to abide these office hours.
13

10. Proportion Of Full Time Undergraduate Students Who Successfully Complete The First Year
Of Their Program In Their First Academic Year.
KPI10:Proportionoffulltimeundergraduatestudentswhosuccessfullycompletethefirst
yearoftheirprogramintheirfirstacademicyear.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
95%
90%
Target
Benchmarks
ActualBench
Marks
Qassim
University
FahadBin
Sultan
University
NewTarget
The results for this KPI was zero, which is far away from the target benchmark (90%). This low
percentage may come from the main reason: The low scientific level of the students as the program
accept the students with very low grades.
Recommendations
The program must provide an attracting program from the points of services as well as practical
skill development in order to attract the students with high grades.
14

11. Proportion Of Full Time Students Commencing Undergraduate Programs Who Complete
Those Programs In Minimum Time.
KPI11:Proportionoffulltimestudentscommencingundergraduateprogram
whocompletethoseprogramsinminimumtime.
100%
90%
75%
80%
70%
60%
60%
47%
50%
40%
30%
20%
10%
0%
Target
Benchmarks
Actual
Bench
Marks
Qassim
University
FahadBin NewTarget
Sultan
University
The results for this KPI was: for the female section 56/73 = 77% which is above the target
benchmarks (60%). While for the male section, the percentage is 15/79 = 19% which is very low
percentage regarding the target benchmark.
Recommendations
To activate the Academic Advising committee to identify the problems faced students and find
solutions for the students problem.
15

12. Proportions Of Graduates From Undergraduate Programs Who Within Six Months Of
Graduation Are: (a) employed
(b) enrolled in further study (c) not seeking employment or further
study
KPI12:Proportionofgraduatesfromundergraduateprogramswhowithin
sixmonthsofgraduationare:
100%
90%
90%
95%
85.70%
80%
70%
60%
50%
40%
30%
20%
10%
Qassim
University
FahadBin
Sultan
University
0%
Target
Benchmarks
ActualBench
Marks
NewTarget
The statistical results for this KPI was: for the female section 15/56 = 27% which is less than the target
benchmarks (80%). While for the male section 9/15 = 60% which is also less than the target benchmark.
This low percentage may come from the following reasons:
The nature of the local community of the city of Tabuk, which usually supports the recruitment of
more male students than female students.
Lack of employment opportunities available in the local market.
Recommendations
Establish a new alumni unit to support them and follow up their activities.
Support the graduated student with some specialized high-level training courses that helps to raise
the employment opportunities for our graduated students.
Work to set up partnerships with the business sector.
Work to organize various events such as Career Day so that our students explore different
opportunities.
16

13. Student Evaluation Of Academic And Career Counseling.
KPI13:Studentevaluationofacademicandcareercounselling.
100%
90%
90%
95%
85.70%
80%
70%
60%
50%
40%
30%
20%
10%
Qass im
University
FahadBin
Sultan
University
0%
Target
Benchmarks
ActualBench
Marks
NewTarget
The results of this KPI was obtained from NCAAA Program Evaluation Survey (PES) item number
1, answers on Adequate academic and career counseling was available to me throughout my program.
The average rate for this indicator is 85.7%. This percentage is almost within the target benchmark
(90%). While the external benchmarks were N/A
Recommendations
Keep tracking of the Academic Advising activities and improve its work.
17

14. Student Evaluation Of Library Services.
KPI14:Studentevaluationoflibraryservices.
100%
90%
90%
90%
80%
70%
60%
50%
40%
30%
17.10%
20%
10%
Qass im
University
FahadBin
Sultan
University
0%
Target
Benchmarks
ActualBench
Marks
NewTarget
9. Students are asked to respond to the statement: Library resources were adequate and available to
me when I needed them. The results was on average rate 17.1%. This percentage is far from the
target benchmark (90%). This low percentage may come from the following reasons:
Lack of library services offered to students,
The lack of adequate scientific books,
The lack of supported electronic services,
Recommendations
Develop the library and its accompanying services
Work to raise awareness among students of the importance of the library and the need revision
and take advantage of it.
Work to provide the library with books and scientific publications
18

15. Ratio Of Book Titles Held In The Library To The Number Of Students.
KPI15:Ratioofbooktitlesheldinthelibrarytothenumberofstudents.
3
0
Target
Benchmarks
ActualBench
Marks
University
NewTarget
This indicator is Not Available. As well as it was not available for external benchmarks.
Recommendations
Contact with library administration to record this indicator.
19

16. Number Of Accessible Computer Terminals For Students Per Student.
KPI16:Numberofaccessiblecomputerterminalsforstudentsperstudent.
4
3
3
1.35
1
Target
Benchmarks
ActualBench
Marks
University
NewTarget
This item should show the number of computer terminals to which students have access including
those in libraries and in computing or IT centers. Since the all practical activities related to the
courses were covered in 100% so this KPI meets the target as well as compared with the external
benchmarks which is also 100%. But there is no open labs that students can access at any time, thus
the following recommendations are important to be covered.
Recommendations
Establishment for an open general labs.
Establish a new position for lab supervisor who will be responsible for lab's needs.
20

17. Rate Of Employer's Satisfaction Of The Alumni Abilities
KPI17:Rateofemployersatisfactionofthealumniabilities
100%
90%
80%
80%
80%
68.20%
70%
60%
50%
40%
30%
20%
10%
Qassim
University
FahadBin
Sultan
University
0%
Target
Benchmarks
ActualBench
Marks
NewTarget
The results of this KPI were collected from the survey related to the Employers, this indicator was
achieved by good enough percentage as the actual benchmarks was 68.2% which is comparable near
from the target.
Recommendations
Establish an alumni unit to support the graduates student employment and follow up their feedback.
21

18. Rate Of Students' Satisfaction Of The Field Experience Training
KPI18:Rateofstudent s' sati sfactionof the Fieldexperi encetr aini ng.

100%
90%
85%
80%
0.75
80%
70%
60%
50%
40%
30%
20%
20%
10%
0%
Target
ActualBench
Qassim
Benchmarks
Marks
University
FahadBin
Sultan
University
NewTarget
14. Students were asked to respond to the statement:
The field training programs (or internship) were effective in the development of my skills.
The average rate for this indicator was 20%. This percentage is far from the target benchmark (80%).
As well as it is very low compared with external benchmarks of Qassim University, this low
percentage may come from the following reasons:
Lack of companies related to the specialist of computer science with a high level of
professionalism.
The lack of an efficient system to follow the students during their training course.
Recommendations
Activate the tasks of the field-training unit to follow up the trainees during their training course in
the summer semester according to the field experience course specification.
22

19. Proportion Of Teaching Staff Participating In Professional Development Activities During The
Past Year.
KPI19:Proportionof teachingstaf fparticipa tinginprofessional
developmentactivities duringthepastyear.
100%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
100%
29%
29%
Target
ActualBench
Benchmarks
Marks
Qass im
University
FahadBin
Sultan
University
NewTarget
As a proportion of the total number of teaching staff the result of this KPI was 4/14=29%. However,
this result is far from the target benchmark, which is 100%. But when compared with external
benchmarks of Qassim university it same as our actual benchmarks 29%.
This low percentage may come from the following reasons:
Recommendations
Establishment of link with the community.
Establishment of a strategic plan for community services in the program
Establishment of unit for community service.
23

20. Average Number Of Students Per Class
KPI20:Averagenumbero fstudentsperclass
30
25
22
20
20
15
14.7
15
FahadBinSultan
University
NewTarget
15
10
5
0
Target
Benchmarks
ActualB ench
Marks
Qas sim
University
The results for this KPI for female section is 2952/121 = 24.4 students in class, while for male
section is 3116/165 = 19 students in class. The average was 22 students in class. We can see from
these figures that for both sections that the percentage is not compliment with the target benchmark
(15 student per class). As well as it is larger than the external benchmarks in Qassim university 20
students per class as well as it is higher than that in Fahad Bin Sultan University 14.7 students per
class. There are many reasons lead to this shortage such as:
Lack of classrooms and building still under developing.
Recommendation
Extend the students time table to enhance this shortage
24

21. Number of refereed publications in the previous three years per full time members of teaching
staff
KPI21:Numberofrefereedpublicationsinthepreviousthreeyearsperfull
timemembersofteachingstaff
4
3
1
0.285
0
Qassim
University
FahadBinSultan
University
0
Target
Benchmarks
ActualBench
Marks
NewTarget
It is clear that this KPI actual benchmarks 0.285 is very far from the target 3 as this is due to the
following:
There is no link between the community needs and the research work
Recommendations:
Establishment of research lab and research groups
Establishment for strategic plan for research work in the program
Reduce the official work load for the faculties
25

22. Number Of Citations In Refereed Journals Per Full Time Equivalent Teaching Staff.
KPI22:Numberofcitationsinrefereedjournalsperfulltimeequivalentteachingstaff.
4
3
3
3
1.8
1
0
0
Target
Benchmarks
ActualBench
Marks
University
NewTarget
The results for this KPI show that the number of refereed publications is 1.8 compared with our
target benchmark 3 %. Many reasons behind this result such as:
Preoccupation of the faculty members with an administrative work that is related to the
development of departments and programs.
Recommendations
To develop research groups.
Establish postgraduate programs.
26

23. Proportion Of Full Time Members Of Teaching Staff With At Least One Refereed Publication
During The Previous Year.
100%
90%
KPI23:Proportionoffulltimemembersofteachingstaffwithat
leastonerefereedpublicationduringthepreviousyear.
85%
80%
80%
70%
60%
50%
40%
30%
21%
20%
10%
Qassim
University
Fa hadBin
Sulta n
University
0%
Targ et
Benchm ar ks
ActualBench
Mar ks
New Target
The actual benchmarks results of this KPI was 21% which is very low compared with the target
benchmarks 80%.
27

24. Number Of Papers Or Reports Presented At Academic Conferences During The Past Year Per
Full Time Member Of Teaching Staff.
KPI23:Numberofpapersorreportspresentedatacademicconferences
duringthepastyearperfulltimememberofteachingstaff.
5
4
3
2
1
0.36
0.24
Target
ActualBench
Qassim
Benchmarks
Marks
University
FahadBin
Sultan
University
NewTarget
The number of presentations should be divided by the number of full time members of teaching staff
the results of this KPI show that the number of conference publications is 5/14=0.36 compared with
our target benchmark 3. But is higher than the external benchmarks of Qassim University.
Recommendations
a. Encouraging faculty staff to develop research work and research groups.

b. Establish postgraduate programs.
28

25. Participation Of Private Sector In The Coop Program
KPI25:Participationofprivatesectorinthecoopprogram.
100
100
100
100
90
80
70
60
50
40
30
20
10
0
TargetBenchmarks
ActualBench
Marks
QassimUniversity
FahadBinSultan
University
NewTarget
Results for this KPI are Not available. While the external benchmarks for Qassim university is
approximately 100% achieved
29

26. Number Of Community Education Programs Provided.
KPI26:Numberofcommu nityeducationprog ramsprov ided.
5
1
0
0
Target
Benchmarks
ActualBench
Marks
University
NewTar get
This should include the number of educational and training programs provided for people in the
community. Programs that carry credit towards an academic program at the level of a diploma,
associate degree or higher aware should be excluded. This indicator is unavailable.
30

4. List Of Action Recommendations Based On The
Analysis And Assessment Of The KPI For Computer

Science Program
Recommendations for improvement are made for action to be taken to overcome problems or
weaknesses identified. The actions recommended should be expressed in specific, measurable for
terms for assessment, rather than as general statements. Each action recommendation should
indicate who should be responsible for the action, timelines, and any necessary resources.
Action Recommendation 1
Establishment of Seminars with teaching staff and faculties so that the Mission and
Objectives will be supported with their opinion
Person (s) responsible
The quality and accreditation committee and the program coordinator with the organization with
the vice dean of the Quality and Development.
Timelines (For total initiative and for major stages of development)
One month at the beginning of each academic year
Resources Required
Available
Action Recommendation 2.
Establishment of links between Tabuk university alumni with the job market so as to
better prepare students for workforce in computer based systems fields.
Person(s) responsible
Deanship of the faculty
Timelines
Ongoing
Resources Required
Available
Action Recommendation 3.
Employment of new administrative supporting staffs to be proportional to the duties

31

of the department and its size.
Dean of the faculty with the coordination with Management of University
Timelines
The beginning of the academic year 1435-1436 H
Resources Required
Available
Involvement of the major stakeholders in program planning and its future

development.
Dean of the faculty with the coordinator of the computer science program
Timelines
4 months
Resources Required
Available
Cover the shortage in the number of academic and supporting staff especially in the
female section.
Dean of the faculty with the coordination with Management of University
Timelines
The beginning of the academic year 1435-1436 H
Motivate faculties to spend more time in Research and self-skills improvement, and
encourage innovation and appreciation of achievements.
32

Timelines
6 months
Resources Required
Available
Establishment of research strategic plan with the needed resources and the expected
outcomes to provide services to community.
Coordinator Of The Computer Science Program
Timelines
One month
Resources Required
Available
Establishment of Independent assessment committee for all processes of the program

and the quality achievement.
Timelines
6 months
Resources Required
N/A
Effective procedures need to be established to ensure that work submitted by

students is actually done by the students concerned.
Dean of the faculty with the vice dean of the faculty for the quality and development and the
coordinator of the computer science program
Timelines
One month
Resources Required
Available
33

Action Recommendation 11:
Establish of a general open labs with computers and on-line facilities to be

available for students.
Provide a suitable study area for the students.
Provide the library with the needed text Books and references.
Provide photocopiers to be available in the library and the department for
common use.
Provide the students of the project course with suitable materials and financial
support.
Provide First aid kits to be available in all laboratories.
Provide Wireless internet access to cover the class rooms, laboratories, main
halls, and the administrative buildings.
Dean Of The Faculty, The Dean Of The Information Technology, The Dean Of The Library
And The Dean Of The Quality And Development
Timelines
6 months
Resources Required
Available and according to strategic plan budget
Action Recommendation 12: establishment of Consultation committee about work
performance are confidential and supportive, and occur on a formal basis at least
once each year.
Dean of the faculty with the vice dean of the faculty for the quality and development and the
coordinator of the computer science program
Timelines
4 months
Resources Required
Available
Action Recommendation 13:

Encouragement of Cooperation of local industry and other research agencies.
Dean Of The Faculty With The Vice Dean Of The Faculty For The Quality And
Development And The Coordinator Of The Computer Science Program
Dean Of Community Service
34

Timelines
6 months
Resources Required
Available
Action Recommendation 14: Utilization of media and Invest in a TV channel

showing lectures, seminars and social activities of the department which may help
students and community.
Dean Of The Faculty With The Vice Dean Of The Faculty For The Quality And
Development And The Coordinator Of The Computer Science Program
Dean Of Community Service
Timelines
6 months
Resources Required
Available
Action Recommendation 15: Absence of real partnership, coordination and

cooperation between males and females centers in community service activities.
Dean Of The Faculty And The Coordinator Of The Computer Science Program
Timelines
N/A
Resources Required
Available
Action Recommendation 16: A faculty member's participation in community service is
not counted as part of their workload.

Dean Of The Faculty And The Coordinator Of The Computer Science Program
Timelines
N/A
Resources Required
Available
Action Recommendation 17: The orientation to focus on the link between the elective
35

courses and the researches as well as the link between the courses and the
community service requirements.
The Coordinator Of The Computer Science Program with the coordination with Vice Dean
Of The Faculty For The Quality And Development
Timelines
At the beginning of each semester
Resources Required
Available
36

Program Action Plan Table
Directions: Based on your Analysis of KPIs and Benchmarks provided in the above Program KPI and Assessment Table, list the recommendations
identified below.
No.
Recommendations
Enhance the level

of
students
learning outcomes
Enhance
the
researches work
and activities s per
faculty member
Action
Points
Enhancement of the English and
Mathematics background of the students
Provide the suitable institutes and
companies for field training.
Following up the field experience activities
according to the aimed outcomes.
Improve the students guidance services
Establishment of the extra curriculum
activities as scientific club, sports clubs, and
others
Provide the necessary books to the library
Establishment of lab manual and tutorial
syllabus as well.
Increase the number of training courses in
the campus
Enhance the programming skills of the
students
Motivate the active students with
international trips for similar programs
and practical institutions.
Workshops and short lectures for students
guidance and commitment with the
program policy as well as announcement of
the programme achievements
Link between graduation projects and real
problems solutions in the community
Improve the research work and activities
Establishment of research groups
Provide research lab for researches
Motivate the faculties for the research work
And count the research work and
Assessment
Criteria
The achievement level of
the
intended
learning
outcomes by direct using
indirect
assessment
methods
The students level of
satisfaction
The independent committee
feedback
The verification of standard
achievements
The comparison with the
external
and
internal
benchmarks.
The satisfaction level of
employer on the graduates
Students assessments of
field experience training
Students overall satisfaction
on the program
The number of researches

for faculty a year
Number of researches those
are applied in community
services
Effective research group
outputs per year
Number of projects were
Responsible
Person
Program
coordinator
Quality and
accreditation
committee
Program
coordinator
Quality and
accreditation
committee
Deanship of the
faculty
Start
Date
Completion
Date
End of
first
semester
14341435H
End of
second
semester
1436 H
End of
first
semester
14341435H
End of
second
semester
1436 H
37

community services from the load of the
faculties.
Support the faculties with the needed
financial support
Make an international relationships for
improving the research activities
Establish a scientific workshop periodically
Motivate the students to participate in the
scientific conference and activities.
Link between the selected topics courses
and the research activities
Provide a library for scientific researches
Provide a suitable area for research work

and activities
Link
the
programme with
the
community
needs
Follow
of
alumni
graduates
the
and
Establishment for alumni unit in the faculty

with specific tasks to enhance both of alumni
and graduates level as well.
Motivates the students with the importance of
continues learning and communication with
the program as well
The
verification
from the standard
achievement
Establishment of an external independent

committee
Link with the industries and external

academic areas
Increase the number of services provided to
the community
applied to service the

community
Amount of fund was
obtained by faculties for
researches and projects
Percentage of students
participation in research
work activities
Percentage
of
selected
topics courses provided
research work
Number
of
graduates
projects participated in
scientific conference with
papers.
The citations for researches
were done by the faculties a
year.
The number of graduates
who are employed in short
time
Level
of
employers
satisfaction
Level of alumni and
graduates satisfaction on
the eservice provided by
alumni unit
Ratio of graduates were
employed to the total
graduates per year
The feedback from the
independent committee
The percentage of students
Program
coordinator
Quality and
accreditation
committee
Deanship of the
faculty
Deanship of the
faculty
End of
first
semester
14341435H
End of
second
semester
1436 H
End of
first
semester
14341435H
End of
second
semester
1436 H
Program
coordinator
Quality and
End of
first
semester
End of
second
semester
38

Establishment for standard exams for the
students each two years to verify the standard
achievements.
6
Improve personal,
teaching,
and
research
skills
level of faculties
Establish plan for workshops and training for

the different skills needed to enhance the level
of the faculties
Enhance
the
facilities provided
to the students
Provide the well establishment and organized

class rooms
Assign a technician for keeping class rooms
functioning and available during the day
Provide the an open lab (general)
Provide the wireless Internet access in classes
and halls
Provide the needed sources and facilities for
graduate project implementation
Provide a suitable studying area for students
Provide suitable cafeteria for students and
staff as well
pass the standard exam

Comparison
with
the
external benchmarks of
similar programs.
The level of students
satisfaction on the teaching
and the program as well.
The number of researches
per year for each faculty
and for the program as
whole
Comparison with external
benchmarks
The
student
level
satisfaction
about the
facilities provided
The faculties and teaching
level satisfaction of the
facilities provided
The number of computers
to students ratio
The number of text books
provided for each students
The level of students
satisfaction on the facilities
provided
Comparison with external
benchmarks
accreditation
committee
Deanship of the
faculty
Program
coordinator
Quality and
accreditation
committee
Deanship of the
faculty
Program
coordinator
Quality and
accreditation
committee
Deanship of the
faculty
14341435H
1436 H
End of
first
semester
14341435H
End of
second
semester
1436 H
End of
first
semester
14341435H
End of
second
semester
1436 H
39

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KPIs of CS Department

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Computer Science Program

KPIs and Benchmarking Review Report

Computer Science Program

Key Performance Indicators and

Computer Science Program

1. List of the Selected KPIs

Proportion of departments in which there was independent verification of standards of student

Proportion of teaching staff with verified doctoral qualifications.

Students overall rating of the quality of their course

Average teaching load for faculty member

15 Ratio of book titles held in the library to the number of students.

26 Number of community education programs provided.

Computer Science Program

Students Overall evaluation on the

Ratio of students to teaching staff.

Proportion of teaching staff with

Computer Science Program

Students overall rating of the quality

Average teaching load for faculty

Average Office Hours for Faculty

Proportion of full time students

Computer Science Program

14 Student evaluation of library services.

Student evaluation of academic and

Rate of students' satisfaction of the

20 Average number of students per class

Computer Science Program

Number of refereed publications in

Number of papers or reports

Computer Science Program

3. The KPI Achievements for the Computer Science Program

Computer Science Program

3. Proportion Of Departments In Which There Was Independent Verification Of Standards Of

This indicator is not yet available.

Computer Science Program

4. Proportion Of Departments Verifying Achievement Standards Through External Processes

Seek to verify of standards of student achievement through an agreement with an external

Computer Science Program

Computer Science Program

KPI6:Pr oportionofteachingstaffwit hver ifieddoct oral

Computer Science Program

KPI7:S tud en tso verall rati ngof thequali ty ofthei rcourse

Attracting more qualified faculty members.

Computer Science Program

Computer Science Program

Computer Science Program

Computer Science Program

Computer Science Program

(b) enrolled in further study (c) not seeking employment or further

Lack of employment opportunities available in the local market.

Work to set up partnerships with the business sector.

Computer Science Program

Computer Science Program

Lack of library services offered to students,

The lack of adequate scientific books,

The lack of supported electronic services,

Develop the library and its accompanying services

Work to provide the library with books and scientific publications

Computer Science Program

Contact with library administration to record this indicator.

Computer Science Program

Establishment for an open general labs.

Computer Science Program

Computer Science Program