On August 3, 2016, Chairman of the Erie County Water Authority Earl Jann addressed the Erie County Legislature on the status of the Authority's water system and the circumstances of a July 20, 2016 water system break in Amherst, New York.
Original Title
Statement of Earl Jann, Chairman of the Erie County Water Authority
On August 3, 2016, Chairman of the Erie County Water Authority Earl Jann addressed the Erie County Legislature on the status of the Authority's water system and the circumstances of a July 20, 2016 water system break in Amherst, New York.
On August 3, 2016, Chairman of the Erie County Water Authority Earl Jann addressed the Erie County Legislature on the status of the Authority's water system and the circumstances of a July 20, 2016 water system break in Amherst, New York.
Legislators, I am here today to discuss the increasing number of
Erie County Water Authority distribution system breaks we are experiencing this year. I want to specifically address a major leak in Amherst on the evening of Wednesday, July 20th. Our number of leaks per year has increased from about 600 in 2006 to 1,399 last year. Keeping our aging system repaired is a big job that never stops, so our engineers, scientists, water quality experts, and line maintenance workers are very experienced in dealing with water line breaks. Currently, we have 529 miles of old cast iron pipe that accounts for 80 percent of our leaks that will require an estimated $1 billion to replace. In addition, we have 22 miles of concrete pipe that should be replaced at an estimated cost of $44 million. This is the type of pipe that broke on July 20th. Were a New York State local authority, not a department of Erie County government. The state mandates that we work closely with the Erie County Health Department to assure high water quality. Because we experience so many leaks, our engineers and scientists have a good working relationship with the Health Department. Theyre our partners when lines break. They know 1
that we follow proper procedures by disinfecting our pipes after
repairs. Boil Water Orders are extremely rare; the last one issued on the ECWA system was 10 years ago. On average, our distribution system experiences 1,100 line breaks per year. Water distribution systems experience increased line breaks in very cold, very hot, or very busy periods. This summer, in addition to high temperatures, there is a high demand for water due to ongoing drought conditions. We normally pump 68 million gallons per day to our customers. Today, we are averaging around 100 million gallons daily. Some of the spikes in the line break rate come from the Authority growing larger as we take over some municipal water systems. Currently, 33 percent of the breaks we encounter happen on systems owned by municipalities that we lease-manage. Old pipes cause the problem. The leaks have gotten worse because for the 25 years before I joined the board, the philosophy at the Authority was to spend our capital fund only to maintain the plants, tanks and pump stations. As for water lines, we just applied Band-Aids we patched leaks and replaced little. When a former Executive Director told me of this philosophy, I warned him that this would catch up with the Authority at some point. Thats why, when I became chairman last April, I changed that attitude.
Today, our customers pay an infrastructure charge specifically to
fund ongoing replacement of our outdated distribution system and plant upgrades. You see that kind of work already in progress on Niagara Falls Boulevard and Walden Avenue brand new pipes, built to last another century. Weve got a long way to go. On Wednesday, July 20th, at 8:31PM, our people detected a leak by noting that pressures were dropping rapidly from 101 to 58.5 pounds per square inch at our Ball Station tank. The Authoritys Director of Operations was notified and we began to receive the first reports of outages and low pressure. At 10:00 PM, Authority officials were already live on television and our PR firm issued a general press advisory at 10:05PM. By 10:06 PM, our crews had arrived on scene and identified the leak site. Within 30 minutes, the first of two valves were identified and we began a shutdown. Following this, our water pressure immediately began returning to normal. This was like every other leak, just larger. Our engineers and water quality scientists saw no reason for additional action and, at this point, the event should have been over. The Erie County Executive disagreed. Due to his decision, the problems just started for more than 250,000 of our customers families, businesses, hospitals, and more. Here is the time line and proof of that statement:
10:58PM: The Erie County Emergency Services department
held a conference call with personnel from Lancaster, Amherst, Newstead, Cheektowaga, Depew, the ECHD and the Erie County Executive. The County Executive told his Health Department to make sure a Boil Water Order is put in place. No ECWA scientists or engineers were notified of this call, even though the Emergency Services Department maintains our two of our experts email, home telephone numbers and cellphone numbers for precisely this purpose. 11:05PM: While Emergency Services was having their discussion without the Authority, our water pressure had returned to 100 PSI quite normal. Due to this rapid pressure recovery, our specialists engineers and water quality experts did not recommend a Boil Water Order. 11:15PM: The County Executive informed WIVB Channel Four via Twitter that a Boil Water Order was being discussed by his team. 11:33PM Erie County Emergency Services retweeted the recommendation of a Boil Water Order. July 21st, 3:30AM: Four and a half hours after our system had recovered, the Health Department professional working with our team at the ECWA service center informed our
executive engineer that she was ordered by her superiors to
issue a Boil Water Order. 3:36AM: ECWA Commissioners were notified of the Boil Water Order via e-mail. 4:10AM: The official Boil Water Notice was written by the Health Department professional on site at the ECWA. 4:20AM: A copy of the notice was given to ECWA dispatch to inform customers who called our phone lines that a boil water notice was in effect. 5:15AM: The ECWA Deputy Executive Director completed other documents required by regulatory authorities in order to notify the public, scanned the documents and then transmitted them to senior management, our PR firm and other staff. 6:00AM: Our PR firm sent the notice out to the media and posted on social media. This was completed in 45 minutes well within the one-hour window we require. As required, ECWA personnel initiated test sampling at 21 locations. The Health Department did 11 tests of their own. July22nd, 3:30PM: The first samples were shown to be negative for any coliform growth. As required, a second set
of samples were taken and another 21 water tests were
initiated. July 23rd, 10:30AM: ECWA reported our second set of samples were also shown to negative for coliform growth. 11:15: In a conference call with ECWA, the Erie County Health Department lifted the Boil Water Order.
Here are the facts: Our professionals - experienced scientists and
engineers - knew that a Boil Water Order was not necessary due to their experience maintaining water quality and dealing with thousands of line leaks. Still, a Boil Water Order was mandated by the County. Our experts were later proven correct by two sets of testing results. The Health Department says they relied upon tank pressure readings in reaching this decision. If they had asked our experts, we would have informed them that tank pressure readings are not the industry standard measurement. We take tank pressure down all the time; it has no affect on water quality. Instead, its line pressure we watch to gauge water quality, and that measurement is a function of time: four hours. When water pressure drops to below 20 PSI across our system for four hours, the Water Authority would issue a boil order.
Our system pressure never dropped to 20 PSI, and certainly
never for four hours. Within two and a half hours, our pressures were recovering. By the time the County Executive told his staff to issue a Boil Water Order, our system had already recovered to normal levels 100 PSI and above. In researching possible causes of the July 20th line break, we discovered that National Grid had been digging in the area and uncovered part of our pipe. We suspect their work may have contributed to the break. We are continuing to investigate the causes. In summer 2015, the Authority opened a public bidding process to select a new public relations firm. Among our concerns: For 63 years, the ECWA has relied solely on the news media to communicate urgent information to our customers. And this had to change. When I came on board the Water Authority, I discovered the postal service was our primary avenue of communication with our customers. While we have physical addresses for all our customers, we had collected only 36 percent of their phone numbers and just 36 percent of their emails. And we had never pushed mass communication via either. In fact, customer emails had never been used. Finally, we had no social media accounts.
We knew this had to change and we selected our new PR firm
based their recommendations for communicating via all available channels: social media, email, telephone, cellphone text alerts and the US Mail. Within weeks, we sent our first email and we continue to cull that list. We opened Facebook and Twitter accounts and initiated public contact. And we've already begun integrating these new channels: Recently, we responded to area concerns about the Flint, Michigan water crisis via social media, email and published an opinion article in the Buffalo News to let customers know not to worry, we provide some of the highest quality water in the world. While we will always rely upon the media to alert our customers, it is our plan to contact our customers by any means necessary. To accomplish this, in September 2016 - with families back from summer vacation and schools in session - we were set to initiate marketing campaigns to collect far more email addresses, telephone numbers and cellphone text information. We also planned to grow our new social media accounts with advertising. Then the community encountered the recent large scale Amherst break and an unnecessary Boil Water Order. One last time, we
were forced to rely on local media. We followed protocol and
delivered the necessary information as usual. Clearly, the former protocols are inadequate. To address the situation we have kicked off our upgrade efforts planned for fall and hired a local technology company to help. We have confidence these new systems, when integrated, will reach far more customers, faster. In summary, Id like to make three final points: 1) The Authority has new leadership with a strong commitment to replace distribution infrastructure; 2) Boil Water Orders are serious business with significant ramifications. The Authority believes it is best to leave these decisions ONLY to credentialed professionals: our professional water quality scientists and licensed engineers in a good working relationship with the Erie County Health Department. 3) Were also developing solutions to better communicate with our customer base using all media sources in the future.