This position is for supporting Fusion Applications, particularly under the Supply

Chain Management (Product Information Management, Distributed Order

Orchestration, Logistics, and Cost Management) and the Procurement pillars
(Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier
Portal).
Candidate Background and experience
3-10 years implementation, support, consulting or development experience (or
equivalent) in enterprise business application.
Exceptional diagnostic and troubleshooting ability and skilled in using industry
standard tools and techniques.
Extensive experience monitoring, tuning and/or changing complex applications to
optimize the product to perform to customer expectations.
Extensive experience with one or many aspects of Enterprise Business Application
(Product knowledge, Log reading, Troubleshooting techniques etc).
Knowledge of networks, database configuration, server configuration, Web Server
optimization load balancing hardware, SQL tuning and so on.
Ability and attitude to assist junior members of the team in training on new
products and technologies is highly desired. Behavioral Skills (Required)
Ability to influence and gain cooperative relationships with wide range of
audiences ranging from executives to technical specialists.
Excellent communication skills. Able to communicate very well both technically
and functionally in highly escalated situations. Able to produce audience
appropriate communication with executives, support personnel, and customer
personnel in tense, escalated situations
Well-developed listening skills. Able to discern core issues in an environment
where it may be difficult to determine what the cause is and what the symptom is.
Good organizational skills. Able to develop a coherent plan of action that meets
everyones needs to resolve a given situation as quickly as possible. Also able to
revise this plan as new data is obtained without appearing that there was no plan.
Ability to persevere in the face of obstacles and ensure customers success. Selfstarter, works well unsupervised or with limited supervision.
Detail Oriented (Process orientation preferred)
Technical & Analytical Skills (Required)
Well-developed troubleshooting skills, ability to analyze details and synthesize
"big picture", frequently working with incomplete or ambiguous data. Creative use
of industry standard tools to aid in the diagnostic process.
Detailed Functional and technical knowledge of more than one modules in - Oracle
EBusiness Suite; In the absence of these skills, it is expected that the Engineer will
develop an understanding of one or more of these skills as required for the role,
upon completion of post-hire trainings in these areas.
As a Sr. Support Engineer, you will be the technical interface to customers,
Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for
resolution of problems related to the installation, recommended maintenance and
use of Oracle products. Have an understanding of all Oracle products in their
competencies and in-depth knowledge of several products and/or platforms. Also,
you should be highly experienced in multiple platforms and be able to complete

assigned duties with minimal direction from management. In this position, you will
routinely act independently while researching and developing solutions to
customer issues.