Questionnaire for the project manager:

1. On an average, how long do you take to respond to the highest priority

issue of your client?
a. <15 minutes
b. Between 15 minutes and 30 minutes
c. >30 minutes
2. On an average, how long do you take to respond to an issue which is of
normal priority for the clients? (this issue may impact the client on the long
run but may not impact the client immediately)
a. 2 3 hours
b. 3 6 hours
c. 6 10 hours
3. How quickly do you find a resolution for a high priority issue with the
client?
a. <2 hours
b. Between 2 hours and 4 hours
c. > 4 hours
4. How quickly do you find a resolution for an issue which is of normal
priority to the clients? (this issue may impact the client on the long run but
may not impact the client immediately)
a. 6 8 hours
b. 8 10 hours
c. 10 12 hours
5. What is the maximum amount of time do you take to find a solution for
an emergency change request from clients?
a. 1 day
b. 2 4 days
c. 4 7 days
6. What is the average speed that your team takes to respond via email to
your clients queries?
a. 15 minutes
b. 15 30 minutes
c. > 30 minutes
7. Based on your experience, what is duration at which your employees are
willing to work on one project?
a. < 1 year
b. 1 2 years
c. 2 3 years
d. < 3 years
Questionnaire for the employees:
1. What
a.
b.
c.
d.
e.

is your satisfaction level with the project?

Completely dissatisfied
Moderately dissatisfied
Neither dissatisfied nor satisfied
Moderately satisfied
Completely satisfied

2. Out of the reasons given below, please rank the aspects that you feel would
make you completely satisfied in the project
a. Adequate training and development related to the project is given
b. Adequate onsite opportunities are promised by your management
c. Flexibility in taking leaves
d. Ease of access to your project manager in case of issues or conflicts
e. Adequate recreational activities organized by your project manager
If the answer to the 1st question is either a, b or c then proceed to
question 3 below. Else ignore question 3.
3. Out of the factors given below, rank the aspects that you feel is a
hindrance to you satisfaction
a. Inadequate training and development to carry out the functions of the
project
b. Inadequate opportunities in self learning
c. Project manager rarely addresses conflicts within the team
d. Personal efforts are not recognized
e. Less emphasis on employee welfare and recreational activities
Questionnaire for the client:
1. On an average, how long do you want your outsource team (project
team) to respond to the highest priority issue?
a. <15 minutes
b. Between 15 minutes and 30 minutes
c. >30 minutes
2. On an average, how long do you want your outsource team (project team)
to respond to an issue which is of normal priority? (this issue may impact
your operations on the long run but may not have an impact immediately)
a. 2 3 hours
b. 3 6 hours
c. 6 10 hours
3. How quickly do you want your outsource team (project team) to find a
resolution for a high priority issue?
a. <2 hours
b. Between 2 hours and 4 hours
c. > 4 hours
4. How quickly do you want your outsource team (project team) to find a
resolution for an issue which is of normal priority? (this issue may impact
your operations on the long run but may not have an impact immediately)
a. 6 8 hours
b. 8 10 hours
c. 10 12 hours
5. What is the maximum amount of time do you want your outsource team
(project team) to find a solution for an emergency change request?
a. 1 day
b. 2 4 days
c. 4 7 days

6. What is the average speed that you want from your outsource team
(project team) to respond via email to your queries?
a. 15 minutes
b. 15 30 minutes
c. > 30 minutes
7. Based on your experience, what do you think should be the duration at which
your outsource team member (project team member) should work on your
project so that the project is completed without an impact?
a. < 1 year
b. 1 2 years
c. 2 3 years
d. < 3 years
8. Are you completely satisfied with your project?
a. Yes
b. No
9. If the above answer is No, then please rank the below given reasons for
your dissatisfaction. (1 being the highest rank and 4 being the lowest rank)*
a. Lack of competencies amongst the team members
b. Project members lack adequate communication skills
c. Project members are disinterested with the project
d. Lack of knowledge in the processes and requirements

Q1) Which factor comes out to be the most important issue, which the IT service
company must immediately look into, in order to reduce the dissatisfaction of the
employees in a project? SECTION B Q3 RANKING DATA----5 columns for ranking how
to find mode
Q2) Clients are complaining that the required response time, which they feel is
necessary for responding to their priority issue, is not being addressed to by the
company.
ANS)

Combined two questions to come to answerrequired response time for priority issue
SECTOn C Q 1
Range data find midpoint SCALE measure
To find timefind 200 enteries MEAN, most of the clients feel that response time
should be this
SUPPOSE mean time is 22.5 minutes wheher this time is addressd by I ccompany
SECTIOn A Q1
Q1enter data through midpointssimple model
H0= mu=22.5
H1=mu>22.5
Q3) Do you feel the willingness of the employees to respond quickly to email
queries of clients is related to the satisfaction level of the employees in the project?
SECTION A Q6 how much time team is taking to respond to email
SECTION B Q1statistical CORRELATION- both are QUANTITATIVE1 st= rangemidpoint and 2nd question=likert scale
Q4) Almost 70% of the clients are overall satisfied by the project progress.
SECTION C Q8
P=0.70
Small p=/ no. of yes coming up