Pedro Diaz

Cell: 956-222-8673
DiazPete.weebly.com
Email: Rayzzy1@Yahoo.com

1104 Burney Street

Mission, TX 78572

Qualifications Summary:
Supervisor and Administrative Support Professional experienced in working around rapid-paced
environments demanding strong organizational, technical, and interpersonal skills. I am trustworthy,
ethical, and discreet. In addition, I am committed to superior customer service, confident, and poised in
interactions with individuals on all levels. Furthermore, I also possess resourcefulness in completing
projects by multi-tasking, pay attention to detail, and being courteous.
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Client Acquisition / Retention

Report Preparation/Presentations
Company Budget / Employee Payroll
Word/Excel & Typing55 WPM
Executive Resolution Decisions

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Effectively Speak and Listen

Professional and Tactful
Customer Service/Sales/Bilingual
Office Equipment Operational
Staff Coordination

Employment History:
Deputy Clerk Hidalgo County Clerks Office, McAllen, TX (03/2010-Present)
Duties include: determine whether the instrument will be accepted for filing, File the instrument,
Record the instrument & Index the instrument. Our Recording Department files all official
documents that prove ownership or interest in real or personal property. This includes instruments
that facilitate or restrict transfer of property. Some documents filed with the county clerk are
Filed for Recording while other documents are simply filed and not recorded.
Asst. Employment Specialist QTI Group, Reedsburg, WI

(06/08-03/09 Lay-off Recession)

Duties included: performing job interviews, screening background checks on possible employees
to accommodate the prerequisites set in place by the employers.
Sales Manager Equity Lifestyle Properties, Weslaco, TX (09/06-06/08 Relocated to WI)
Duties included: Conducted mobile home and park models sales for three Winter-Texan
communities. Negotiated and bound several construction contracts. Scheduled meetings,
maintained inventory stock i.e. purchase orders, spare parts, etc. Shipping and Receiving, loss
prevention, and discussed possible ventures with local and non-local company representatives.
Managed customer relations and provided exemplary service to new and prior customers.
Construction Supervisor Gold Star Buildings Const., Mission, TX (08/05-09/06 Company Closed)
Duties Included: Managed construction crew of 6-8 workers simultaneously. Oversaw that the
erection of steel metal buildings were executed in a timely and safe manner. Weekly payroll, ran
reports on production costs, and rectified discrepancies. Bookkeeping and accounts payable for
several crew members. Also assisted in the selling of the construction company after it closed.
Abided by current OSHA and other governmental rules and regulations. Tractor equipment rental
and maintain order of supplies as needed for construction crews.

Executive Resolution Officer - Match.com, Pharr, TX (05/01-08/05 Position Outsourced)

Duties Included: Performed administrative & secretarial support functions and callbacks for the
headquarters and branch managers of a large on-line dating service. Self-maintained situations in
which my clientele were actually prioritized and/or escalated to my office. Such situations were
those that could not be resolved by initial customer service agents, supervisors, and/or managers.
Took initiative to handle a vast amount of monies and credits in order to maintain the positive
reputation of the company and its prevention of negative publicity by abiding by the wishes of the
distraught customer to the best of my capabilities. I had my own toll-free number for such
occasions. Demonstrated ability to maintain composure and work effectively in a demanding
environment while preserving strict confidentiality pertaining to billing, fraud, unemployment,
stolen identity issues and sensitive information. Gradually was promoted to head of the Executive
Resolution Office after volunteering and excelling in several other projects from within the
company and its affiliates. Analyzed and mediated supervisor and employee disputes.
Other Employment:
Warehouse worker performing standard large warehouse duties i.e. forklift, invoices, returns etc.
Fast food restaurant experience over the summers and even tutored high-school students in La
Joya ISD with multiple subjects, i.e. History, Math, Biology, Reading and Writing. The
aforementioned part-time job was rapid-paced and yet, a rewarding position which provided me
with on-hands experience of patience and understanding when dealing with eager minds.

Education & Training:

Associates as a Computer Specialist (South Texas College 12/00)
National Engaged Leader Award from National Society of Leadership and Success (04/2015)
South Texas College Presidents and Vice-Presidents Honor Roll List (2015)
Bachelors in Information Technology Management (South Texas College - 08/16)

Community Involvement:
I believe in giving back to the community by volunteering annually to wherever Im needed the most. I
donate blood as well as contributed time to the American Cancer Society fundraisers, and the Humane
Society.