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Telephone Management system

ABSTRACT
The main idea to develop Teleserve is to take care of customer concerns such as providing applications
for Connection, enquiries, bill entries and complaints. Teleserve Provides its customers a qualitative and
reliable telecom services the current manual system is slow, laborious and error prone so there is need to
computerize the same for quicker, efficient results and customer satisfaction.

Existing System
The need to be connected is increasing to extents where the
Inflow of connection requests exceeds which are handled manually. Hence computerization of application
requests and customer complaints brings
better satisfaction and service oriented ness .Quicker
processing of application would mean better business and more customers. Proper billing, timely
payments and good customer feedback go a long way in identifying and succeeding a business and it
future growth.

Proposed System

The main idea to develop Teleserve is to take care of customer concerns such as
providing applications for Connection, enquiries, bill entries and complaints. Teleserve Provides its
customers a qualitative and reliable telecom services the current manual system is slow, laborious and
error prone so there is need to computerize the same for quicker, efficient results and customer
satisfaction.
MODULES:
The Teleserve customer services project has been divided into four modules.

1) Applications.
Application for New Phone Connection.

2) Entries.
Bill Entry
Paid Bill Entry.
3) Enquiry.

Bill Enquiry.

4) Complaints.

Line Disturbance.
Dead Phone.
In Correct Billing.

MODULE DESCRIPTIOIN:

1) APPLICATIONS:
If customer would like to take new telephone connection, he or she has to
fill in an application form called APPLICATION FOR NEW PHONE CONNECTION which
includes name, address, purpose(residence/business/office), facility(local/std/isd),
email_id.
For situations like if a customer shifts his residence from one place to another place they
should inform to official concerned, so that further communication will be easy otherwise
the phone connection will be disconnected.

2) ENTRIES:
This is an entry done by entry operator after tapping phone calls from a device.
This is an entry done by entry operator when a customer pays a Bill. Some situation may
occur like all phone numbers may change because of some problems. At that time new
telephone number will be allocated for corresponding old phone number.
3) ENQUIRY:

This is an enquiry made by a customer to know what is the amount of


his bill by showing his bill id or phone number. This is an enquiry made by a customer to
know whether the bill is paid or not. This is an enquiry made by a customer to know new
phone number by entering old phone number. This is an enquiry made by any customer
to know the
details by giving his phone number.

4) COMPLAINTS:
If customer has any complaints, he can visit teleserve and register the compliant
by specifying his phone number and name. According to complaints, those will be
responded immediately.

Line disturbance
Phone dead
Incorrect billing

System Specifications

Hardware Requirements:-

Pentium-IV(Processor).

512 MB Ram

Hard disk 40 GB

Software Requirements: -

Operating System :

Programming language: .NET

Web-Technology:

ASP .NET

Front-End:

ASP.NET

Back-End:

SQLSERVER 2005

Web Server:

IIS

Windows