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ABSTRACT
The main idea to develop Teleserve is to take care of customer concerns such as providing applications
for Connection, enquiries, bill entries and complaints. Teleserve Provides its customers a qualitative and
reliable telecom services the current manual system is slow, laborious and error prone so there is need to
computerize the same for quicker, efficient results and customer satisfaction.
Existing System
The need to be connected is increasing to extents where the
Inflow of connection requests exceeds which are handled manually. Hence computerization of application
requests and customer complaints brings
better satisfaction and service oriented ness .Quicker
processing of application would mean better business and more customers. Proper billing, timely
payments and good customer feedback go a long way in identifying and succeeding a business and it
future growth.
Proposed System
The main idea to develop Teleserve is to take care of customer concerns such as
providing applications for Connection, enquiries, bill entries and complaints. Teleserve Provides its
customers a qualitative and reliable telecom services the current manual system is slow, laborious and
error prone so there is need to computerize the same for quicker, efficient results and customer
satisfaction.
MODULES:
The Teleserve customer services project has been divided into four modules.
1) Applications.
Application for New Phone Connection.
2) Entries.
Bill Entry
Paid Bill Entry.
3) Enquiry.
Bill Enquiry.
4) Complaints.
Line Disturbance.
Dead Phone.
In Correct Billing.
MODULE DESCRIPTIOIN:
1) APPLICATIONS:
If customer would like to take new telephone connection, he or she has to
fill in an application form called APPLICATION FOR NEW PHONE CONNECTION which
includes name, address, purpose(residence/business/office), facility(local/std/isd),
email_id.
For situations like if a customer shifts his residence from one place to another place they
should inform to official concerned, so that further communication will be easy otherwise
the phone connection will be disconnected.
2) ENTRIES:
This is an entry done by entry operator after tapping phone calls from a device.
This is an entry done by entry operator when a customer pays a Bill. Some situation may
occur like all phone numbers may change because of some problems. At that time new
telephone number will be allocated for corresponding old phone number.
3) ENQUIRY:
4) COMPLAINTS:
If customer has any complaints, he can visit teleserve and register the compliant
by specifying his phone number and name. According to complaints, those will be
responded immediately.
Line disturbance
Phone dead
Incorrect billing
System Specifications
Hardware Requirements:-
Pentium-IV(Processor).
512 MB Ram
Hard disk 40 GB
Software Requirements: -
Operating System :
Web-Technology:
ASP .NET
Front-End:
ASP.NET
Back-End:
SQLSERVER 2005
Web Server:
IIS
Windows