MARTIN G.

KATZMANN
11202 Magnolia St.
Garden Grove, CA 92841
Phone: (714) 791- 6392

Summary: Position where previously acquired analytical, organizational, customer service, sales
and communication skills will benefit a company that offers opportunity for financial
growth and personal advancement.
Job Objective: CUSTOMER SERVICE, 7 years experience
OFFICE/ADMINISTRATIVE SUPPORT, 4 years experience
PURCHASING, 2 years experience
SALES, 2 years experience
Experience:
Job Title: Customer Service Rep.
Employer: AGR Group, Inc., Garden Grove, Ca.
Length: 2 years
Duties: Marketed gas/electricity fixed and competitive rate plans for various utility suppliers
nationwide. Handled a large volume of business to business and business to
consumer outbound/inbound calls with timely follow-ups. Utilized full featured
predicative and preview dialer systems. Assisted customers with service issues.
Involved in all phases of sales from lead generation to finalizing closings.

Job Title: Senior Buyer

Employer: Precision Airparts Support Services, Garden Grove, Ca.
Length: 2 years
Duties: Responsible for parts logistics: purchasing materials/supplies, preparing and
processing purchase orders with timely follow ups, revising orders and bids as
necessary, and maintaining procurement records. Coordinated disposition of
defective or unacceptable goods. Handled customer quotes/write-ups, customer
relations and worked closely with the company President in all aspects of processing
and finalizing work orders.

Job Title: Assistant Manager

Employer: Mr. Spot Auto Repair, Huntington Beach, Ca.
Length: 3 years
Duties: Customer relations. Billing and Payroll. Data entry. Estimates. Appointment setting.
Processed part orders and maintained inventory. Advised customers on all aspects of
repair services provided. Monitored return of vehicles to dealers.

Job Title: Office Production Supervisor

Employer: Solo Insurance Services, Cerritos, Ca.
Length: 1 year
Duties: Maintained quality of new auto insurance applications. Generated daily production
and deposit reports. Managed office bank transactions. Handled phones, walk-in
customers, complaints, claims, as well as assisted agents when necessary.

Skills: CUSTOMER SERVICE, ADMINISTRATIVE SUPPORT, PURCHASING, SALES,

ORGANIZATIONAL, COMPUTER.
Education: California State University, Los Angeles. BA Economics.
U.S. Navy. Operations Specialist Class A School.
Additional Life Memberships in the California Scholastic Federation, the National Honor Society
Comments: of Business and Management and the Honor Society of Phi Kappa Phi. Naval
Reserve Meritorious Service Medal.
References: Available on request