ProcessMapping

L O O K I N G F O R VA LU E , S T E P BY S T E P

SIMPLER. FASTER. BETTER. LESS COSTLY.

WhatisProcessMapping?
Aprocessmapisavisualtool
Illustratesfunctionalareas,tasks,decisions,
anddelayinaprocess
Makestheinvisiblevisible
Alwaysmapwiththeemployeeswhoconduct
thetasksthatneedtobedetailedinthe
process

SIMPLER. FASTER. BETTER. LESS COSTLY.

WhyShouldYouProcessMap?
Clearanddetailedvisualofwhatisoccurring
intheprocess
Identifytheflowoftheprocess
Detailallstakeholdersinvolvedintheprocess
Identifyprocesshandoffsandloopbacks
Canhelpintheidentificationofwaste
(TIMUWOOD)
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingMaterials

Flipchartpaperorbutcherblockpaper
Maskingtape
Washablemarkers
FinepointSharpiemarkers
Pink,Yellow,Blue,Green,andPurple4x5
Postitnotes

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMapKey
Function
Beginning
& End Points

Task

Inspect &
Decision

Differentfunctionsoftheprocess

Beginningandendpointsoftheprocess
Anytask/activitywhereworkisperformed

Placeswhereinformationischeckedagainstestablished
criteria(standards)&decisionmadeonwhattodonext

Delay

Anytimeinformationiswaitingbeforethenextprocessor
decision(i.e.inbaskets,outbaskets,waitingtobebatched)
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMapArrows
Usedbetweentasksperformedbythesame
personorarea,butnophysicalmovement
hasoccurred
Indicatesphysicalmovementof
information/productfromonefunctionto
another
Demonstrateselectronicmovementof
informationfromoneperson/functionto
another
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingFundamentals
UseyouragreeduponscopeorSIPOC
Developandmaintaintheappropriatelevelwhile
mapping
Startbyidentifyingthefunctionalareathatstarts
theprocess
Detailthetasks,decisions,anddelayineach
functionalarea
Followaswimlanemodel
Connectyourstepswithappropriatearrows
Drawinyourswimlanelines
SIMPLER. FASTER. BETTER. LESS COSTLY.

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips
Titleanddateyourmap
UseyourSIPOCorscopeasthebeginningand
endingstepsonthemap
RefertotheSIPOCoftentokeepthegroupon
track
Avoidgettingintotheweeds
Createamappingkeyandgooverbefore
mapping
HangflipchartpapernearthemapforParking
LotissuesorAhHaMoments
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips

Creategroupgroundrulesbeforemapping
Assignrolestotheteaminvolvethem!
Takethehappypathfirst
Focusontheprocessownersduringthe
appropriatetimes
Repeattasksbacktothegroup
Neverjudgethegroup
Donotletthegroupjumptosolutionswhile
mapping
Onlymapwhatiscurrentlyhappening

SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingTips
Usethe80/20Rule
Readthegroupwatchforbodylanguage
Drawlinesinwithapencilfirstbeforeusing
themarker
Takebreaks!
Countthefunctionalareas,tasks,decisions,
delays,handoffs,andloopbacks
Bepatientandstayengaged
SIMPLER. FASTER. BETTER. LESS COSTLY.

ProcessMappingQuestions

Whostartsthisprocess?
Howdoestheprocessstart?
Andthenwhat?
Whathappensnext?
Areweintheweeds?
IfIamthecustomerIdo?

SIMPLER. FASTER. BETTER. LESS COSTLY.