HOST PROGRAM STUDENT LEARNING

OUTCOMES
Program Learning Outcome

Examples/Evidence - What did you do to achieve and

address this outcome?

1. Use knowledge and skills associated with

problem solving, creative and critical
thinking, reflection and decision making to
function effectively in the classroom,
community and industry.

There was 1 family who missed the waikele shopping mall shuttle
because they didnt know exact pick up location. They were not
late but they just confused which street. However our tour guide
already left and other customers were waiting too. I learned
aloha spirit in the hospitability class. So I requested to our tour
guide to go to other pick up place first and come back later to pick
them up. I explained to them right location by the phone and
shuttle would be late so wait a little bit. They agreed that shuttle
would be late and other customers were fine without waiting time.
All customers took the shuttle completely. Fast decision making is
very necessary.
Through the HOST100 class in KCC, I learned about customer
service skills. One of the important things was listening skills. To
achieve guest satisfaction, it is very important to listen carefully. I
had elder customers and they were so slow to talk but I had a lot
of work to do. It was kind of busy situation. However, I tried to
listen to the end and help them make a reservation.
Through the HOST259 marketing class in KCC, I practiced a lot
about the team work. During the whole semester, we have one
team and we all work together. To work for the team project, we
communicate a lot and decide a lot as one mind. It helped me in
my real workplace. One day, it was bad weather, all the skydiving
tours were canceled, as soon as I heard that news, I first texted to
all the customers using copy and paste keyboard fast. My
coworkers felt thankful to me because they supposed to call to
each one of them. I informed simply and fast. Whoever got the
text, they called to our office. And everything went through
smoothly. I learned how to work as a team through the practice in
school.
Through the HOST290 Management class, I learned a lot from the
professor. She emphasized the importance of being a manager. I
learned what kind of qualification is needed to be a manager.
Manager has to have a power to manage the group, it requires
polite and accurate attitude all the time. When I was doing the
intern at travel agency, there was one rude customer who is
ordering some tour without politeness to my coworker. So I went to
her desk and helped my coworker to explain about the tour double
times more politely to customer. After our kind explanation, he
became not rude at the end and made a reservation as he
wanted. Even though, I am not a manager yet, It was very nice to

2. Apply the concepts and skills necessary

to achieve guest satisfaction.

3. Demonstrate leadership and teamwork to

achieve common goals.

4. Conduct him/herself in a professional and

ethical manner, and practice industry
defined work ethics.

help my coworker who is having hard time.

5. Communicate effectively and confidently
I was taking a speech class and I had more than 7 times of giving
in the classroom, community and industry. a speech in front of classmates. Communication skill is very
important for me because I have to face a lot of customers. I
learned that if I make a good outline whenever I talk, it is very
helpful to have good communication.
6. Demonstrate knowledge of multicultural
KCC has a lot of students from all over the world. During my
perspectives to meet the needs of the
journey to graduate, I met a lot of multicultural classmates and we
guests and employees.
studied together. It makes my sight to be wider than before.
7. Lead with the knowledge that the
Hawaii has a lot of value and it is very unique itself. No other
foundation of tourism is based on the
countries have hula and aloha spirit. I got all the Hawaiian value
respect for the host culture with the
knowledge from the HWST100 class. I learned the introduction to
responsibility to perpetuate the unique
Hawaiian Culture and It helped me a lot to think about Hawaii
values, traditions, and practices of that
islands.
place.
8. Use knowledge of best practices to
Through the Botany class, I learned about Hawaiian flower and
further sustainability (economic,
trees. I also learned the importance of sustainability of the natural
environmental, and cultural/social) in the
environment. Especially the coral reef problem in hanauma bay
industry.
was very interesting. Because of many tourists, coral reef was
damaged so they decided to close every Tuesday. After I learned
that, I try my best not to damage all the natural environments.
9. Demonstrate ability to perform basic and
Host290, The management class was very fun. Through the case
supervisory level job functions in
study, we learned how to solve each situation. Also, most of our
travel/tourism and hotel/restaurant
kcc faculties are from the previous manager or supervisor position.
careers.
They shared a lot of story and case how they solved their
struggling situation. If I have a chance to have supervisory level of
job in my future, I will remember all the study from kcc and I will do
my best.