Professional Documents
Culture Documents
A Report Paper on
Chapter 2
MODELS OF ORGANIZATIONAL BEHAVIOR
Chapter 3
MANAGING COMMUNICATIONS
In Partial Fulfilment
Of the Requirements for the Course
MPA-HM 503
HEALTH ORGANIZATION BEHAVIOR
Submitted to:
By:
July 2016
THEORY X
THEORY Y
AUTOCRATIC MODEL
Depends on power.
Those who are in command must have the power to demand you do thisor else!.
Managerial orientation is formal official authority.
Obedience to boss instead of respect for managers.
CUSTODIAL MODEL
SUPPORTIVE MODEL
COLLEGIAL MODEL
Team concept.
Sense of responsibility.
They also feel an obligation to uphold quality standards that will bring credit
to their jobs, themselves and the company.
SYSTEM MODEL
Communication
Communication is the ever present activity by which people relate to one
another and combine their efforts and is necessary to perpetuate the health
of the organization.
Reduced efficiency of communication is due to blockage of key information or
restriction at various points throughout the organization.
Semantic Barriers
Jargons-specialized language of a group-medical jargons
Interpretation of symbols on the basis of our assumptions instead of the facts
TYPES OF COMMUNICATION
A. Downward Communication
Employee meetings
PowerPoint presentation
Colorful booklets
Memorandum
Office Orders
Job Instructions
Performance feedback
B. Upward Communication
Filtering- bypassing
Bottom up
Questioning
Listening
C. Lateral Communication
Millennials
E. Informal Communication
Grapevine communication
Cluster chain
Liaison individuals