JMs 8D/CAPA solution within

SAP QIM
Ginny Wilson Johns Manville
Carl Dunlap QMS

SESSION CODE: PLM2480

Johns Manville (JM), a Berkshire Hathaway Company, is a

leading manufacturer and marketer of premium-quality
products for building insulation, mechanical insulation,
commercial roofing, and roof insulation, as well as fibers and
nonwovens for commercial, industrial, and residential
applications. JM serves markets that include aerospace,
automotive and transportation, air handling, appliance, HVAC,
pipe and equipment, filtration, waterproofing, building, flooring,
interiors, and wind energy.
In business since 1858, the Denver-based company provides
products to more than 85 countries and operates 44
manufacturing facilities in North America, Europe and China.

About QMS
QMS: The SAP Consulting Experts
QMS is the SAP Consulting Services Partner focused on the Manufacturing Sector. As the
recognized global industry leader in SAP Manufacturing and Quality Management, our
practical industry experience and expert SAP skills can be leveraged to assist with SAP
business and IT consulting to help you achieve your business goals.

Global Leaders in SAP with unparalleled experience in SAP Manufacturing Solutions,

SAP Quality Management and SAP Extended Supply Chain

Deep industry experience: Automotive, Chemicals, Consumer Products, Durable Goods,

High Tech, Industrial Machinery & Components, Life Sciences, Oil & Gas, Retail,
Telecommunications, Utilities, and Wholesale Distribution

Focused on delivering results using SAP to meet complex regulatory, quality and unique
business requirements while creating Best Practices throughout the SAP Ecosystem.

QMS 2012, 2013, 2014 Winner of the Inc. 5000 Fastest Growing Companies Award
3 Years running- a remarkable achievement.

Our Mission is to set a new standard of excellence for SAP Consulting, worldwide .

Learning Points
How the SAP QIM solution enabled the
Corrective Action / Preventative Action (CAPA)
business process at JM.
User involvement and ownership throughout the
design/development cycle was key to
implementing the correct solution.
Conducting continuous global reviews utilizing
Agile methodology to ensure a timely response to
changes.
The system must be easy to use for successful
user adoption.

Challenges
Current root cause and corrective action processes
and tracking was decentralized and maintained in
offline systems MS Excel and/or SharePoint.
No consistent process between like manufacturing
plants let alone across business units.
There is no workflow for these Excel based
solutions; therefore, tracking and metrics are
difficult to measure and efficiency to resolve
complaints was lacking.
No knowledge management with Excel based
solution nor were they linked to the complaint within
SAP.

Why QIM?
Integrated SAP product
Web Based Solution with a flexible user interface
Single Sign On
Embedded business logic (automatic determination
of partners, codes, activities)
Workflow notifications & escalations
Search capabilities (including within attached
documents)
Real time Analytics
Built in 8D methodology (Global standard)

Best Practices
Maintain one Global system and process but
allow for individual business differences.
Global agreement on master data extracted from
the existing complaint systems and validated by
the businesses which streamlined the
implementation.
Realization that a CAPA system is only a tool to
enable business processes.
Ability to share similar issues and solutions
across all business units.

What is an 8D?
Closed-loop method used to approach and
to resolve problems via the deployment of
the Eight Disciplines (8D)
Typically employed by quality engineers or
other professionals

Purpose is to identify, correct and eliminate

recurring problems
Commonly used in product and process
improvement.

Establishes a permanent corrective action

based on statistical analysis of the problem
(when appropriate) and focuses on the origin
of the problem by determining its root
causes

D1

Team

D2

Problem Description

D3

Containment Action(s)

D4

Root Cause(s)

D5

D6
D7
D8

Chosen Permanent
Corrective Action(s)
Implemented
Permanent Corrective
Action(s)
Action(s) to Prevent
Recurrence

Congratulate Your Team

CAPA Creation via Quality Notification

Action Box
for Creation
and Display
of QIM Issue

CAPA Creation via Quality Notification

Store QIM Issue number within Quality Notification

Pull Quality Notification list into QIM Work list

CAPA Overview

Reference objects used to hold objects from the Quality Notification

Drill down capabilities

launching master data
transactions in Web GUI

Additional fields
copied include QN
short and long text,
defects and quantity

CAPA Overview

8D steps with the addition of a Defects tab

D1 - Team

In the step D1 Team, you enter the members of the

problem-solving team by specifying the partner roles and
business partners.
Partner roles provided by delivery customizing

D2 - Problem Description

In the step D2 Problem Description, the system copies the data

(for the codes and description, for example) from the defect.
You can overwrite this copied data.

D3 Containment Actions

In the step D3 - Containments Action(s), you can create immediate

containment actions for the 8D problem analysis via a quick entry
function. The activities are ad hoc in nature to allow a dynamic
response to the problem.

D4 Root Causes

If you have performed a defect analysis,

you can enter the root causes in the step
D4 Root Causes.
For each cause, you can specify under %
Contribution which proportion each cause
contributed to the defect.

D5 - Chosen Permanent Corrective Action (cause level)

In the step D5 Chosen Permanent Corrective Action, you can create a

plan of corrective actions for the 8D problem analysis. The system
uses the activity type or activity template that you stored in
Customizing for the respective step.

D6 - Implemented Permanent Corrective Action(s) (at cause level)

In the step D6 Implemented Permanent Corrective Action, you can

capture the corrective actions actually performed for the 8D
problem analysis. The system uses the activity type or activity
template that you stored in Customizing for the respective step.

D7 - Action(s) to Prevent Recurrence (at header level)

In the step D7 Action(s) to Prevent Recurrence, you can capture the

preventative actions usedh for the 8D problem analysis. The system
uses the activity type or activity template that you stored in
Customizing for the respective step.

D8 - Congratulate Your Team (at header level)

In the step D8 Congratulate Your Team, one can categorize the

overall process, findings or result of the Issue.

Key Learnings / Wins

Keep the system simple and easy to use!
Deploy out of the box functionality; enhance after
the users are in the production system.
Have a cross-functional team to design a
centralized global close looped CAPA system
while allowing for individual business processes.
Small core work group / larger review group
using Agile methodology
Enables the business to align and execute on
actions to prevent a root cause from reoccurring.

Key Learnings / Wins (Contd)

Ability for system notifications (workflow) and
escalations.
Searchable document repository which enhances
collaboration via Global Enterprise Search.
Standardized all forms i.e. 5Y, Deviation, and 8D
across all of JM.
Ability to print or email 8D reports directly out of
QIM at any stage of the process including
attachments / images.

STAY INFORMED
Follow the ASUGNews team:
Tom Wailgum: @twailgum
Chris Kanaracus: @chriskanaracus

Craig Powers: @Powers_ASUG

THANK YOU FOR PARTICIPATING

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SESSION CODE: PLM2480
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