(2016 10 2017 3 )

A1.

A2.

A3.

A4.

A5.

A6.

NEW

B1.

B2.

B3.

NEW

C1.

C2.

C3.

C4.

9
NEW

C5.

Dos and Don'ts

C6.

10

C7.

10

C8.

11

C9.

11

C10.
C11.

C12.

12
12
13

D1.

MS Word 2013( )

D2.

MS Excel 2010( )

14

D3.

MS Word 2010( )

15

D4.

MS Excel 2010( )

16

D5.

MS Excel 2010

17

D6.

MS Access 2010 ( )

17

D7.

Lotus Notes 8.5

18

D8.

PowerPoint 2010

19

D9.

20

NEW

13

E1.

21

E2.

22

E3.

23

E4.

24

F1.

25

F2.

26

F3.

27

F4.

28

F5.

29

F6.

30

A1.

2016 10 12
2231 3948
mill y_m y_wong@csb.gov.hk

A2.

2016 10 12

2231 3948
mill y_m y_wong@csb.gov. hk

A3.

2016 10 11

2231 4034
dave_mf_lee@csb.gov.hk

A4.

2017 1 2

2231 3951
samantha_km_law@csb.gov.hk

A5.

2016 12

2231 3944
priscilla_yh_kan@csb.gov.hk

A6.

2016 10 12

2231 3948
milly_my_wong@csb.gov.hk

B1.

NEW

( )

2016 12 2017 2

2231 4034
dave_mf_lee@csb.gov.hk

B2.

2016 10 12

2231 3951
samantha_km_law@csb.gov.h k
6

B3.

2016 11 12

2231 3951
samantha_km_law@csb.gov.hk

NEW

C1.

2017 1 2

2231 4034
dave_mf_lee@csb.gov.hk

C2.

2016 10 11

2231 3944
priscilla_yh_kan@csb.gov.hk

C3.

2017 1 3

2231 4034
dave_mf_lee@csb.gov.hk
8

C4.

2016 10 12

2231 3943
stephen_kh_ho@csb.gov.hk

NEW

C5. Dos and Don'ts

( )

2016 12 2017 2

2231 4034
dave_mf_lee@csb.gov.hk

C6.

2016 10 12

2231 3943
stephen_kh_ho@csb.gov.hk

C7.

2017 1

2231 3944
priscilla_yh_kan@csb.gov.hk

10

C8.

2016 10 2017 2
2231 3948
mill y_m y_wong@csb.gov.hk

C9.

2016 10 11

2231 4034
dave_mf_lee@csb.gov.hk

11

C10.

2017 1 3

2231 3948
mill y_m y_wong@csb.gov.hk

C11.

2016 10 11

2231 4034
dave_mf_lee@csb.gov.hk

12

C12. ,

2016 12 2017 1
2231 3947
shirley_py_ho@csb.gov.hk

NEW

D 1 . M S Wo r d 2 0 1 3 ( )

MS Word Word

MS Word 2007/2010
Word
MS Word 2010( )

Word 2013

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

13

D2. MS Excel 2010( )

MS Excel Excel

MS Excel
2007 Excel
MS Excel 2007( )

Excel

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

14

D 3 . M S Wo r d 2 0 1 0 ( )

MS Word 2010
Word

MS Word 2007 MS
Word 2007
MS Word 2007( )

St yle
Collaboration

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

15

D4. MS Excel 2010( )

MS Excel

MS Excel 2007
MS Excel 2007

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

16

D5. MS Excel 2010

MS Excel

MS Excel 2007
MS Excel 2007

( )

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

D6. MS Access 2010( )

Access Access

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk
17

D7. Lotus Notes 8.5

Lotus Notes 8.5

Lotus Notes

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

18

D8. PowerPoint 2010

PowerPoint 2010

MS
PowerPoint 2007/2010

SmartArt Graphics
Photo Album
( )

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

19

D9.

2016 10 2017 3

2231 3945
eric_k_ yip@csb.gov.hk

20

E1.
E1. Enhanced Co mmunica tio n in Eng lis h
for Customer Service for Clerical Officer Grade
St a f f
Objective
This course aims to enhance the listening and speaking skills and the use of
appropriate expressions in the workplace of the Clerical Officer Grade staff with the
focus on customer service communication.

Target Participants
Senior Clerical Officers, Clerical Officers and Assistant Clerical Officers who need to
use spoken English at work

Course Content

effective communication skills for customer service excellence

greetings and introduction
handling complicated enquiries and requests
explaining work procedures
handling complaints
making suggestions
common pronunciation problems in Hong Kong
tools and techniques for continuous learning

Medium of Instruction
English

Duration
Two days

Tentative Commencement Date

November 2016 to February 2017

Enquiry

Miss Hermia Kwan 2231 3942

hermia_hm_kwan@csb.gov.hk

21

E2.

:Performance Appraisal Writing : Painting a
Substantiated Pen Picture

2016 11 2017 1

2231 3942
hermia_hm_kwan@csb.gov.hk

22

E3.

2016 11 2017 1

2231 3942
hermia_hm_kwan@csb.gov.hk

23

E4.
E 4 . C o m m o n M i s t a k e s i n Wo r k p l a c e E n g l i s h

Objective
This programme aims to enhance the writing and speaking skills by identifying the
common mistakes in workplace English and learning from the mistakes.

Target Participants
Senior Clerical Officers, Clerical Officers, Assistant Clerical Officers, Senior Personal
Assistants, Personal Assistants, Senior Personal Secretaries, Personal Secretaries I,
Personal Secretaries II, Senior Confidential Assistants and Confidential Assistants
who need to use English at work.

Course Content

common mistakes in written workplace English

grammar clinic
better written English (e.g. appraisal reports and memos)
common mistakes in spoken workplace English
an introduction to English phonetics and phonology
better spoken English (e.g. telephone conversation)
tools and techniques to continuously improve English as non-native speakers

Medium of Instruction
English

Duration
One day

Tentative Commencement Date

November 2016 to January 2017

Enquiry

Miss Hermia Kwan 2231 3942

hermia_hm_kwan@csb.gov.hk

24

F1.

12 x

2016 10 2017 2

2231 3942
hermia_hm_kwan@csb.gov.hk

25

F2.

16 x

2016 11 2017 3

2231 3942
hermia_hm_kwan@csb.gov.hk

26

F3.

2017 1 2

2231 3942
hermia_hm_kwan@csb.gov.hk

27

F4.

2016 11 2017 1

2231 3942
hermia_hm_kwan@csb.gov.hk

28

F5.

5 x

2016 11 2017 1

2231 3942
hermia_hm_kwan@csb.gov.hk

29

F6.

15 x

2016 11 2017 2

2231 3942
hermia_hm_kwan@csb.gov.hk

30