GBB2033 Introduction to Management

Test 1 (45 Minutes)

Name: ________________________________________________

Student id#: ____________

INSTRUCTIONS
1. Answer ALL questions on the OMR sheet
2. You are NOT ALLOWED to take this question paper out from the examination hall
1) An organization is ________.
A) any collection of people who all perform similar tasks
B) the physical location where people work
C) a group of individuals focused on profitmaking for their shareholders
D) a deliberate arrangement of people to accomplish some specific purpose

2) Which of the following is a key difference between managerial and nonmanagerial employee?
A) Managerial employees receive higher pay compensation.
B) Managerial employees work longer hours.
C) Nonmanagerial employees have less formal education.
D) Nonmanagerial employees do not oversee the work of others.

3) The primary job of a manager is to ________.

A) coordinate between organization leaders and ordinary employees
B) direct and oversee the work of others
C) tackle tasks that are too difficult for nonmanagerial employees
D) make decisions that help an organization grow

4) According to Katz, the four critical managerial skills can be classified as ________.
A) interpersonal, political, empirical, and technical
B) technical, political, interpersonal, and conceptual
C) technical, interpersonal, political, and controlling
D) technical, political, conceptual, and empirical

5) Which of the following types of managers is responsible for making organizationwide decisions
and establishing the plans and goals that affect the entire organization?
A) department head
B) top manager
C) project leader
D) team leader

6) The study of ________ helps managers gain insight into human behavior and what motivates
people to do what they do.
A) economics
B) sociology
C) philosophy
D) psychology
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Based on the scenario, answer questions 7 and 8

Brenda Kraft has proven herself to be an able manager. Her section has a high project completion rate with the highest
quality product and the lowest defects in her division. In addition, she accomplishes this with fewer fulltime people
than other managers. Coworkers say that the secret of her success is in her ability to delegate responsibility and her
understanding of the basic "management processes."
7) Brenda's high project completion rate indicates that she is ________.
A) a good spokesperson
B) a good resource allocator
C) an efficient manager
D) an effective manager

8) If Brenda accomplished her projects on time with highquality results, but she took more time
than other managers in the process, you could say that as a manager she was ________.
A) a leader, but not a top manager
B) efficient, but not effective
C) effective, but not efficient
D) project oriented, but not effective

9) Globalization can be best characterized as a business climate in which there are ________.
A) rigid rules and standards
B) no rules or standards
C) no international boundaries
D) rigid international boundaries

10) Which choice constitutes the typical first step for an organization that is "going global"?
A) licensing
B) strategic alliance
C) outsourcing
D) franchising

11) Franchising is used widely by ________.

A) electric power companies
C) universities

B) restaurant chains
D) accounting firms

12) Parochialism is ________.

A) acceptance of diverse points of view
B) a tendency to view the world through a single perspective
C) a desire to leave one's own culture for a foreign culture
D) recognition of diverse religious beliefs

13) Which of the following would be likely to be true in a country with a high power distance?
A) Rather than employ a driver, top managers would drive their own cars to work.
B) Hundreds of statues, billboards, and posters of the leader would appear all over the
capital.
C) Top managers and employees would dress in similar ways.
D) The leader's likeness would appear only in the newspaper from time to time.

14) Which of the following is a basic definition of ethics?

A) principles that define right and wrong
B) rules that define good and evil
C) principles that define standards of decency
D) laws that define legal and illegal

15) Which of the following is a category of workforce diversity?

A) computer skills
B) age
C) style of dress

16) Decision making begins with ________.

A) selecting alternatives
C) eliminating false alternatives

D) education level

B) identifying decision criteria

D) identifying a problem

17) A manager is determining what kind of new computers she should purchase for her
department. She has made a list of five different computer models for consideration. Which
stage of the decisionmaking process is this?
A) identification of decision criteria
B) analysis of alternatives
C) selection of an alternative
D) development of alternatives

18) A scientist cites two studies that show a positive effect for her drug and ignores five other
studies that show a negative effect. Which error or bias is she committing?
A) hindsight
B) selfserving
C) confirmation bias
D) anchoring effect

19) Which model of decision making takes advantage of unconscious reasoning?

A) intuitive
B) rational
C) nonrational
D) factual

20) Following the directions to put together an elliptical exercise machine is an example of which
way to solve a problem?
A) procedure
B) general
C) policy
D) rule
practice

21) Seeking the views of a diverse group of people can provide a decision maker with ________ on
issues.
A) conventional wisdom
B) fresh perspectives
C) universal agreement
D) a foolproof way to get the perfect
answer

22) ________ can cause people in a group to fail to express their true opinions.
A) Pressure to conform
B) Group imbalance
C) Years of experience
D) Ambiguous responsibility

23) When dealing with international organizations, managers must be ________ in order to
accommodate the managing styles of different cultures.
A) as strict as possible
B) as inflexible as possible
C) as flexible as possible
D) as thorough

24) Planning is concerned with ________.

A) means only
C) neither ends nor means

B) ends only
D) both ends and means

25) Which of the following make up the three main types of corporate strategies?
A) growth, stability, renewal
B) renewal, retrenchment, diversification
C) growth, retrenchment, renewal
D) growth, vertical integration, horizontal integration

Based on the scenario, answer questions 26 and 27

Imagine that you are the president of Taco Rocket, a new and successful chain of 8 Mexican fastfood restaurants. The
success you have experienced in the last 5 years has you thinking of what to do with the business next. Should you
expand the business at the current rate? Open new and different restaurants? What?
26) Up to now your success has been based on selling highquality tacos and burritos at a price that
others can't match. Your business is pursuing which of Porter's strategies?
A) competitive advantage strategy
B) differentiation strategy
C) cost leadership strategy
D) focus strategy

27) For a limited time, Taco Rocket is thinking of coming out with a new Fifth Degree Burrito that is
so hot it "burns a hole in the plate." Catering to the small segment of the market that likes
superhot food is an example of a ________.
A) focus strategy
B) differentiation strategy
C) longterm strategy
D) cost leader strategy

28) To gain a sustainable competitive advantage, a pharmaceutical company might ________.

A) produce as many generic drugs as possible
B) market aggressively
C) secure exclusive rights to produce a drug
D) set high prices for its products

29) Which of the following best defines goals?

A) desired outcomes for the future
C) unlikely outcomes for the future

B) likely outcomes for the future

D) shortterm targets

30) Top managers, for the most part, focus on this type of planning.
A) tactical
B) short term
C) operational

D) strategic
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