Professional Documents
Culture Documents
and Techniques
An Introduction
TQM Series Module
Process Review and Improvement Office (PRIO)
DLSU-Manila Information Technology Center
SY2005-2006
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Objective
To teach you how to use Problem
Solving Tools and Techniques
in identifying and solving
quality problems found in an
organization.
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Introduction to
Problem Solving Tools and
Techniques
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Problems are
Deviations from expected levels.
These expected levels can be generally
referred to as standards.
Deviation may be a drift or deterioration
of a process from standard; or the
standard, since day one, has never been
attained.
Problem Solving Tools and Techniques
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Structure of a Problem
performance
performance
SHOULD
SHOULD
DEVIATION
CHANGE
performance
ACTUAL
PAST
PRESENT
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Structure of a Problem
performance
SHOULD
or
performance
ACTUAL
PAST
DAY ONE
PRESENT
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Problem-Solving Philosophy
Problems are
Opportunities to Learn and Improve
Best solved NOW
Solved without Blaming
Normal
Best Solved in Groups
No Lone Rangers
Problem Solving Tools and Techniques
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
10
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
11
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
PDCA Cycle
Introduced by Walter A.
Shewhart in 1930
1891 - 1993
1900
1967
Promoted by W.
Edwards Deming as a
primary means to
obtain CPI
Problem Solving Tools and Techniques
12
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
LAN
Plan carefully what is to be done.
Problem Solving Tools and Techniques
13
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
0
Carry out the plan (Do it).
Problem Solving Tools and Techniques
14
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
heck
Check the results.
Problem Solving Tools and Techniques
15
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
ct
Act on the results .
Problem Solving Tools and Techniques
16
Process
Process Review
Review and
and Improvement
Improvement Office
Office (PRIO)
(PRIO)
Phase6: Standardize
the solution
Phase3: Develop
the optimal
solution(s)
Phase4: Implement
solutions
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