QUIZ (FINALS)

EMPLOYEE RELATIONS MANAGEMENT

Identify the term being referred to in each statement below:
A.
B.
C.
D.
E.

Autocratic attitude approach

Human relationship approach
Reprimand
Employee discipline
Demotion

F.
G.
H.
I.
J.

Grievance machinery
Grievance procedure
Dismissal/Discharge
Counseling
Preventive discipline

1. __G__ is an HR method used to hear and settle as expeditiously as possible all

complaints and grievances of the employees regardless of whether they are
trivial or complex, real or imagined, meritorious or unfounded.
2. __A__ is grievance method that generates fear in the employee, undermines
his/her confidence, lowers his/her morale and leaves him/her resentful and
dissatisfied because the employer asserts its authority by either disregarding
the grievances or immediately imposing a sanction on the employee.
3. __B__ refers to the grievance method which considers grievance as an
opportunity to help the employee by using human, individualized and
democratic methods. This approach builds the employees confidence and
usually leaves the employee satisfied, happy, cooperative, and productive.
4. __F__ is a method of determining and finding the best way to remedy the
specific cause or causes of the complaint or grievance.
5. __D__ is a process of control to protect the interests of the company. It is the
means by which supervisors correct behavioral deficiencies and ensure
adherence to established rules and regulations.
6. __I__ is defined as the person-to-person relationship between a professional
guide or psychologist and client in which the former helps the latter solve
his/her own problem.
7. __J__ is considered to be the first line of defense every good supervisor does in
order to establish employee discipline.
8. __C__ is a former disciplinary action that stresses the seriousness of the
employees disregard for the rules which he/she violated, but giving the
employee a chance to improve. It may either be oral or written.
9. __E__ is the term used when an employee is reclassified into a lower rank but
not necessarily in terms of compensation.
10.__H__ is considered as the capital punishment in the industrial world which
should be the last resort and should only come after due process.

ORGANIZATIONAL DEVELOPMENT
Identify the term being referred to in each statement below.

A.
B.
C.
D.
E.

Organizational development
Need to change
Seven S
Relational analysis
System theory

F.
G.
H.
I.
J.

Planned change model

Open space technology
Process consultation
Intervention
World cafe

1. __A__ is a set of behavioral science-based theories, values, strategies, and

techniques aimed at the planned change of the organizational work setting for
individual and the organizations improvement
2. __F__ is an organization development model that explains that an individual or a
system will only change when it is ready to change. It has three phases which
starts at unfreezing, changing and, finally, re-freezing.
3. __E__ is a model which views the organization as an open system with elements
that are interconnected and independent of one another and is in active
exchange with its environment
4. __B__ is the first step in the OD process
5. __D__ is a tool in the OD process used to prioritize most important factors that
surface in the data gathering, and determining interconnections to identify core
problems and symptoms.
6. __C__ is a diagnosis framework analysis that gets data organized according to
the following elements: strategy, structure, system, staff, skills, style and shared
values.
7. __G__ is a dialogic approach which refers to a meeting process that allows the
participants to determine topics of discussion and then hold meetings with
interested colleagues. It contains of four components: agenda settings,
meetings, convergence, and closing.
8. __I__ refers to any specified activity, or sequence of events that occur as a result
of diagnosis and feedback
9. __J__ refers to one of the dialogic approaches in OD that creates a caf
ambiance which allows the participant to easily discuss questions and issues,
share knowledge and ideas, facilitate a collaborative dialogue, and create a
living network of conversation and actions around caf table.
10.__H__ is a dialogic OD approach which refers to a set of activities on the part of
the consultant that helps the client to perceive, understand, and act upon the
process events that occur in the clients Environment.