2007.03.

02

2007.03.02

2007.03.02

2007.03.02

A:

Good morning. May I help you?

B:
Yes, I would like to make an appointment.
A:

?
Is this your first visit?

B:
Yes.
A:
Please fill out this form.
B:
Thank you.
A:

?
Which department do you want to visit?

B:
Dermatology.
A:

?
Do you have an assigned doctor?

B:
Yes, Dr. Wang.
A:

IC
Can I please have your health insurance IC card and two hundred dollars, please.

A:
This is your appointment number.
A:

213
Please wait in front of Room 213.

A:

?
1

Have you visited our hospital before?

B:
No.
A:

IC

Please go to the reception center to fill out the

first-time visit record , after finishing

this, please attach your I.D. and the health insurance IC card for me.
A:
Which department would you like to register? Do you prefer/assign any doctor?
B:
Internal Medicine. Dr.
A:

321

31

100

220

Ok. The clinic room number is three two one. And your appointment number is
thirty-one. The registration fee is $100N.T. dollars. Please go straight to the end and
then make a left turn. After that, please go to the Pediatrics clinic area to have your
height and weight measured.
A:

Please bring the medical record with you and hand it out to the nurse.

A:

Good morning. May I help you?

B:
Yes, Id like to make an appointment.
A:

OK. Have you visited our hospital before?

B:
Yes.
A:

May I have your medical record number/I.D. number/name/passport number?

B: 3256987
3256987
2

A:

Which department do you want to visit?

B:
Urology.
A:

Do you have any assigned doctor?

B:
No.
A:

31

Please wait a minute. Please come on Wednesday afternoon at two oclock and go to
the Urology deportment. Your appointment number is 31.
B:
Thank you.

A:

Good Morning.
A:

hospital. May I help you?

?

May I have your medical record number?

B:

8866512

My medical record number is 8866512

A:

Are you Mr./Miss

B:
Yes.
A:

Which department would you like to make an appointment for?

B:
Dermatology.
A:

Mr./Miss Wang, your appointment is confirmed. The time will be

morning/afternoon/evening of April first, and the appointment number is
3

. Also,

the clinic room is three two one, Thank you.

A:

Sorry, doctor As schedule is already full. May I help you make an appointment for
another doctor?
A:

Sorry, doctor As schedule is already full. May I help you make an appointment for
another day?
A:

Sorry, doctor As schedule is already full. Please call back at 8 AM on that day to
register again.
A:

Sorry, doctor As schedule is already full. Please go to the doctor in the clinic room to
make another appointment..
A.
Im afraid this doctor is off today.
A.

or

He will be back on (date). The next visiting time will be the morning or afternoon on
(date).
A:

How can I help you?

B:

I have had a headache for several days.

A:

321

31

My suggestion is that you visit the Internal Medicine doctor

so s/he first can

look at your problem. Your appointment number is thirty-one and the clinic room is
three two one. It is located in the medical building.

A:

250
50

150

150

Miss Wang, the total charge is $250 N.T. dollars.This includes a

$100 N.T.

registration fee and $150 N.T. copayment. Here is your change of $50N.T. dollars.
If you make two different appointments at the same time, we only charge the
registration fee once.
A:

3261

Please go to the pharmacy department to pick up your medicine. Your number is three
two six one. Thank you. Have a nice day.
A:
Do you take credit card?
B:

2000

Sorry! We only provide credit card service for amounts that exceed NT 2000, and some
cash cards..
A:

1000

Because you dont have your health insurance card in hand right now, the CMUH will
charge you one thousand dollars. You may bring the receipt, health insurance card, and
either I.D. card, passport, or drivers license to get a refund within seven days.

/
A:
Whats the visiting schedule of the Neurology Department (or any other department)?
B:

You can check the Services Schedule and decide a convenient time for you. The
available time for now is....
A:
Whats the visiting schedule of Dr. xxx?
B:

You can check the Doctors Schedule and decide a convenient time for you. His/Her
available time for now is....

A:

Where can I take the shuttle bus?

B:

Theres a waiting area outside on the left of this door.

A.

Where is the ATM machine?

B:C

Building C- Just go straight from here till the art gallery then turn left to Building C,
its across the Laboratory Department.
Building A- Just go out from here, turn left to Building A. Its on the left side.
A:

?
How can I go to the Internal Medicine Department?

B:

Just go out from this door then turn left to Building A. Its on the first floor.
B:

Just go straight from here till the art gallery, then turn left to Building C, and then go
up to the second floor.
6

B:1

2 (

2 )

Just turn left at Desk (1), then go up to the second floor. (Its right on the second floor
of this building).
B:
Just go straight in this direction.
A:

16

Yes, I am looking for room 16, but I got lost.

B:16

16

Well, Room 16 is on the second floor. You can go to the next corner and turn right
then take the escalator to the 2nd floor, and you will see Room 16 on the left.
A:
Excuse me. Where is the weight reduction class?
B

The weight reduction class is in the auditorium on the 10th floor. Walk this way to the
end, and you will see the elevator on the left.

A:

I need to know the details about registration, application requirements, application

process and the fees for the Nursing Home, Day Care Centre, Long-term Care,
Community Health Care Centre.
B:

Please hold. I will transfer your calls to the Nursing Home, Day Care Centre,
Long-term Care, Community Health Care Centre. They will give you more specific
details. If the line is busy, please call the extension ...later.
A:
I need to speak to xxx in the xx Department. Please transfer me to him/her.
B:
Please hold. I will transfer you to him/her.
7

A:

Do you have a discount for patients with a certificate for low-income, disability, or a
veteran and veterans family?
B:

50

If you have a certificate for low-income then all services are free. If you have a
physical or mental disability certificateyou are only charged for the co-payment
(NT 50). Emergency service is free. If you are a Veteran (veterans family)You are
only charged for registration fees, and not for co-payment.
A:

How can I apply for a Severe Injury or Illness Card?

B:

Please visit a doctor first and ask the doctor to decide if you are qualified for the
Severe Injury or Illness Card. If you need more details, please hold, I will

transfer

your call to the Social Service Department.

A:

How can I apply for a physical or mental disability certificate?

B:

Please hold, I will transfer your call to the Social Service Department. They will give
you more details.

A:

Whats the shuttle bus schedule? Where can I take the shuttle bus?
B:

..

Please hold, I will check it for you.

Shuttle bus path: Hospital-Station

Station--

Main Station

StationHospital. You may take the shuttle bus at the waiting point

at the front door of Building E.

A:

Station

?
Whats the basic charge?
8

B:

:240

:150

:150

:430
General charge: NT 240.
Dentistry basic charge: NT150.
Chinese Medicine basic charge: NT150.
Emergency basic charge: NT430.
A:

?
Whats the registration time?

B:

7:3011:30(
13:00)
9:00

7:30)

18:0021:00(
14:00

13:0016:30(

18:00)

10

Morning clinics: 7:3011:30(Same day reservation starts at 7:30)

Afternoon clinics 13:0016:30(Same day reservation starts at 13:00)
Evening clinics 18:0021:00(Same day reservation starts at 18:00)
After 9:00 Morning clinics

after 14:00 Afternoon clinics do not require queuing

number. Fast registration is available at Desk 9 and 10.

A:

How can I register as a first time patient?

B:

A first time patient can register with an ID number, and only needs to fill in the first
visit form and register at the registration desk, and then go to the clinics.


A:

Good afternoon. What seems to be the problem with you?

B:

I woke up yesterday with a sore throat and a fever. I ached all over, too. I m not much
better today, so I thought I'd better see a doctor.
A:

Well, let me ask you some questions before you see the doctor. How long have you had
these symptoms?
B:
For several days.
A:
Do you have any medicine or food allergies?
B:
Yes, only sea food.
A:

Well, let me take your temperature and blood pressure first.

B:
Ok. Thanks.
A:
Please put the thermometer under your tongue.
A:

37.5

Well, your temperature is 37.5 degree. Thats a mild fever.

A:

120/80

Your blood pressure is 120/80. Normal.

A:

You can go inside and see the doctor now.

B:
Ok. Thanks.
10

After the doctor

A:
Here is your prescription. Please pick up your medicine at the pharmacy.

11

A:

Good afternoon! Let me introduce you to this ward. Here is the nurse station and there
is the laundry room; if you need an ice pack, it is also in this room. Hot water is over
there. Wheelchairs are in that corner and here is your bed
B:
Ok, thanks.
A:

You have to do a urine and stool examination.

B:

Ok, but where can I leave the samples?

A:

Please leave a urine sample in this cup and stool sample in the cup. Then put them in
the laundry room.
B:
Ok, I will do it.

A:

Hello! May I take your hospital information? Whats your name? May I measure your
height and weight?
A:

Let me brief you on the environment : pantry room, laundry room.

A:
Do you need to order meals? Do you have any special diet restrictions?
A:

Let me show you your room. This is your bed. If you have any questions, please press
the red button.
A:

12

What is your major complaint/ illness for coming to the hospital?

A:

X-ray

We will draw a blood sample, do an EKG, and take an X-ray. An orderly will pick you
up later. Please follow me.
A:

These are containers for urine and stool samples.

A:

Allow me to take you to your bed. Follow me, please.

A:

This is your bedside table. Please only keep the small required things
such as your toilette articles and small changes etc. in it.

A:
This is your wardrobe. You may put your clothing, and daily requirements etc. in it.
However, please always keep the precious belongings with you.
A:

?
Are you allergic to any food or medicine?

A:

?
Do you regularly take any medicines? If so, please tell me the name of it.

A:

Have you ever stayed in hospital or had an operation before?

Why?
A:

The doctor will be coming to see you in a minute. I will come back
later.
A:

Please do not eat anything, and do not even drink water before the
examination.
Please do not eat anything before the examination, but you may drink water.
A:
13

I will draw your blood now. Please make a fist and take a deep breath.
A:

You have some constipation problem. The doctor has prescribed the bitter aloes for
you. Please do remember to take it.
A:

You still have the constipation problem and its getting more serious.
Thats why the doctor has decided to do a lavement for you.
A:

Have you had supper? This is your medicine to be taken after

breakfast/after lunch/after dinner/before sleeping. Please remember to take it.
A:

We will do the operation for you tomorrow. Please do not eat or drink anything, and
do not even drink water after 12 oclock tonight.
A:
If you feel thirsty, please wet the swab and wipe your lips and oral
cavity.
A:

You will have the operation today. Please change into the operation gown and also
take off your underwear. If you have false teeth, necklace or ring etc., please take them
off.
A:
If you are wearing make-up or nail polish, please remove it
A:

We are doing preparation for the operation. By the area to be operated on, we will
need to shave the hairs between your chest and lower belly.
A:

There will be someone to take you to the operation room. Please recheck if you taken
off everything unnecessary? Do you have your wrist tag on?
A:

!
14

After the operation, you still cant eat anything until everything is released from your
bowels.
A:

You have recovered well, and the doctor thinks you can leave the hospital.
A:

Family of the patient, please go to the cashier/ registration counter downstairs and
finish the procedure.
A:

This is your medicine after leaving the hospital. The doctor has prescribed the
medicine for one week.

A:

XX

Please come back to recheck at the Outpatient Department in one week. I have made
the appointment with Dr. XX and this is your appointment number.

A:

Good morning. Did you sleep well last night?

A:

Do you have any physical discomfort today? Have you had your breakfast?
A:

Whats your name? This is your medicine for ....

A:

How many times did you defecate? Is your stomach swollen and do you feel unwell?
A:

I am your day-care nurse today. If you have any inquiries, you can call me. Im xxx.
A:

I have put the red button over here for you. If you have any inquiries, please push the
red button to call me.
A:

Let me pull up your bed side bars. Please be careful not to fall. If you need to urinate,
15

please use the urine pot. I have put the urine pot here for you. If you need to clean the
urine pot, please push the red button to call me.
A:

Is there anyone preparing meals for you? We have meal order service in the hospital.
Please let us know if you need any help.
A:
I will take you for examination now. Did you skip your breakfast?
A:
Please lie on this bed, there will be an orderly to take you to the examination.
A:
Does your wound hurt? Do you need a pain-reliever?

16

A:

Good afternoon. May I have your prescription?

B:

Here you are.

A:

Your medicine is ready.(Heres your prescription.)

A:
Let me explain how to take this medicine.
B:
Yes.
A:

You have to take this medicine after each meal. Take one tablet three times a day. Take
the pain reliever only when you need it.
B:
Thank you very much.

A:

Whats your name?

A:
Please go to the cashier to pay your fees first.
A:

Your medicine is registered incorrectly; please return to the cashier (your doctor) to
re-register.
A:

You need to take medicine 4 times a day, once after every meal and before going to bed.
Please take only one tablet each time.
A:
This medicine is only for external use; please do not swallow it.
A:

Your number for medication pick up has not been called yet, please have a seat.
17

A:

Please go to the odd (even) number counter for medicine collection.

A:

There has been a correction to your prescription, please go back to your doctors office
to find out.
A:

If you go straight, then turn right, and then turn left, you will see the Laboratory
Department.
A:

Please take an appointment number ticket first and wait for the cashier. After paying the
fees just go straight to the Pharmacy to collect medicines with your collection number.
A:

You may not be able to concentrate after taking this medicine, so please do not drive or
operate any dangerous machines.
A:
Please drink water frequently after taking the medicines.
A:

Please take these two kinds of medicines separately with a 2-hour interval.
A:
Please keep your medicaines in the fridge and throw it away after one week.
A:

Please use these two kinds of eye drops separately with a 5-minute interval.
A:
Please note that you only take half of one tablet each time.
A:

Its normal that your urine will become brown after taking the medicine. Please do not
worry about it.

18

A:

What can I do for you?

B:

I need a blood test and urine analysis.

A:

OK. Roll up your right sleeve and make a loose fist, please.
B:
Ok.
A:

Please dont move.

A:

Ok. Now please leave a urine sample in this cup. The bathroom is over there.
B:

OK. Thank you.

A:

Hello, Sir (Madam), please have a seat.

A:

?(

?)

Whats your name? (Are you Mr. xxx or Miss xxx?)

A:

Yes, Mr. xxx (Miss xxx).

A:

)?

You need to draw some blood for examination (have a urine examination)? Please take an
appointment number ticket first.
A:X

Please go ........to X-ray.

A:

Do you have an empty stomach?

A:

This is a blood sugar test; please come back to draw blood in two hours after meal.
19

A:

Im drawing your blood now. Please pull up your sleeves, make a fist, and take deep
breadth.
(

) (After drawing blood)

A:

Please release your fist now, press the cotton for 5 minutes and do not rub it
A:(

Please keep put the midstream of your urine in the cup and pour into the tube until it is
80% full. Please hand in the urine sample and examination sheet at the window next to
the washroom.
A:

30

)
The Rushed report will be finished in 30 minutes; please re-visit your doctor for a report
explanation. (The report will be finished in 3 days; please arrange an appointment with
your doctor for a report explanation.)
A:

Thats all. Thank you very much.

20


A:

Tell me whats wrong.

B:
Ive been coughing.
A:

Do you smoke?
B:
Yes, one pack a day.
A:

When did you notice this?

B::
Three days ago.
A:
Open your mouth widely, please.
A:
Take a deep breath in and out, please.
A:
You have only a light cold.
B:

Will it be cured naturally?

A:

You must not smoke. It will go away by itself in one week. Ill give you some
medicine.
B:

O. K. Thank you.

21

A:

May I ask whats the matter with you

A:

Please have a seat over here. Let me check your blood pressure and body temperature
first. Are you allergic to any food or medicine?
A:

Do you have history of hypertension, heart disease, diabetes or any surgery?

A:

May I ask your telephone number, address and main contact person? Please register at
the Registration desk. Please take this patient to the Out-Patient-Department.
A:

Have you ever been to

A:

Hospital?
?

Are you allergic to any medicaine?

A:

What kind of allergic symptoms do you have? For example; rashes, rubella, itchiness.
A:

Do you have any specific illness now? For example: coughng, fever, stomachache.
A:

When did these symptoms begin?

A:

Have you ever had any specific diseases? For example: diabetes, hypertension, asthma.
A:

Please take these sheets to the cashier, and then collect your medicine at the Pharmacy.
A:

Just go straight; you will see the Pharmacy on your right hand side.
A:
Just go straight, through the pink door, and you will see the Emergency Laboratory at
your left hand side.
A:
The second door of your right hand side is the emergency X-ray room.
22

A:

Let me give you an injection (injection of pain-reliever, injection of fever-reducer)

A:

You can go home now.

A:

If you dont feel better, you may continue treatment at the clinic.
A:
Please get an X-ray at the X-ray room.
A:
Please go to the Lab for a blood sample.
A:

When was your last menses?

A:
I will give you an injection now. It may hurt a little. Please be patient.
A:

Please let me know if you have any discomfort.

A:
I will put on cast now. It may hurt a little. Please be patient.
A:
It will be a little warm at the part with plaster.
A:

30

Please take a 30-minutes break after putting on the cast and wait for the cast to get
hard.
A:

Please do not eat or drink water from now.

A:

Please keep the midstream of your urine for examination.

A:

Its acute gastro-enteritis. Please keep on light diet, and avoid fats and oils.
A:
The examination report will take about half an hour; please take a rest first.
A:
23

Please rub a little longer after the intramuscular injection.

A:

Do you want the intramuscular injection in the arm or bottom?

A:

Have you had a tetanus shot in the past 5 years?

A:

This is EICU, please take a rest here. You can ask the nurses if you have any inquiries.

24

A:

Hello, whats the matter with you?

Do you have any specific diacomfort?

A:

Is it soreness, numbness, pain, swelling, joint stiffness, or walking difficulties?

A:

How did it happen? For how long?

A:

Did you have a car accident, any other accident or a history of injuries?

A:

What condition would make you feel better? What condition would make you feel
worse?
A:
Have you lost weight recently?
A:

Do you know your family medical history, your medical history and allergy records?

A:

Please lie on the bed, I will do a physical examination for you. Please lie on your
back, then on your right side, and then on your left side. During the examination,
please let me know if you have any discomfort.
A:

Please try to walk a few steps. Do you feel any discomfort? Please try to bend over
forward, then right and lift. Straighten your back. Please try to twist left then, and
right. Do you feel any discomfort?
A:

I must take an X-ray. Im sorry for the following personal questions because the a
25

radiation may be harmful to a fetus. Have you had intercourse recently or you are
possibly pregnant?
A:

I must draw off some blood for an examination and do a urine examination for you.

A:

I will make a rehabilitation schedule for you, including physical therapy, occupational
therapy, and communication therapy. You dont need to arrange a schedule for
physical therapy. Occupational therapy and communication therapy are one-to-one
services, so you may need to arrange the schedule. According to the NHI regulation,
you can do therapy for six times after each visit. Therefore, you must re-visit the
doctor after six times of therapy. During this period, you can re-visit the doctor
anytime if you feel unwell or if its getting worse.

A:

You can do therapies only after visiting a doctor.

A:

The National Health Insurance provides you six times of rehabilitation after
each visit to a doctor.
A:

Please register at the Registration desk and pay the co-payment, then collect your
therapy card at the front desk.
A:

50

Please pay NT50 for co-payment at the counter before every rehabilitation.
A:

Therapy is available from 8 oclock in the morning till 9 oclock in the evening,
Monday to Friday. You must arrive before 8 oclock in the evening. Its also open till
mid-day on Saturday.
26

A:

8:00

9:00

8:00

The rehabilitation time is from 8 in the morning to 9 in the evening, Monday to Friday,
but make sure you arrive before 8pm. It is open for a half day on Saturday.
A:
The doctor does not have clinic hours now.
A:

After six times of rehabilitation, you will need to visit your doctor again and ask him
to prescribe a new therapy.
A:

You will need to make an appointment in advance for this therapy. Please leave your
contact number and possible time for you, so we can call you when the therapy is
arranged.
A:

Please arrive on time for the therapy.

A:

),

During the therapy, if you wear or have on your body any metal objects, such as coins,
keys and necklace, magnetic cards like credit card or have any metal objects implanted
in your body, please tell your therapist.
A:

Which part of your body is hurting? How does it hurt? How long has it been hurting?
Can you specify the painful part? Which part of the body is most painful?
A:

Is the intensity alright? Can you feel it? Is it too strong?

A:

How many kilograms for Lumbar (Cervical) Traction?

A:

Please let me know if you have any discomfort during the rehabilitation.
A:

1/2(1/4)

1/4(1/7)

Whats your weight? Lumbar (Cervical) Traction starts from 1/4 (1/7) of your body
27

weight. It increases one kilogram every three days. It can only increase 1/2 (1/4) of
your body weight the most. You must memorise this weight.
A:

Whats your occupation? Have you had any therapy before?

A:

If the heat therapy is too hot, you may move a bit or ask the therapist to add towels for
you.
A:

Please let your therapist know if its too hot during the shortwave diathermy. Normally
its warm.
A:

Which position hurts during the therapy? Do you feel better after resting? What kind of
pain is it?

28

XX

1XX

Are you Mr. xx or Miss (Mrs.) xx?

2
Are you here for an examination?
3

For female patient

4

Are you married? Are you pregnant?

Have you had this type of in examination before.

5
Please fill the examination agreement at front desk.
6
Which medicines have you decided to use?
7

Are you allergic to any medicine? If yes, which kind of medicine are you allergic to?
8

Please change into examining robe in the changing room, and take off all metal
objects.
1
Please lie down on the examination table.
2

Please remain still.

3
Please hold your breath.
4
You may breathe now.
1

29

You may go now. The examination is over.

2
Please visit your doctor for a report explanation

XX

1XX

Are you Mr. xx or Miss (Mrs.) xx?

3

Are you here for an examination?

4

Have you ever had a similar examination before?

5
Please fill in the examination agreement at front desk.
6
Which medicine have you decided to use?
7

Are you allergic to any medicions? If yes, which kind of medicine are you allergic to?
8

Please change into examining robe in the changing room, and take off all metal
objects.
1
Please give me your hand, I will give the injection.
2

Have you had a similar injection before? Which hand do you prefer?
3

If you feel ill or unusual, please let me know right away.

4

Im injecting the medicine now, do you have any discomfort?

5

If you feel warm inside, please dont worry. Its normal.

30

Please dont be afraid. I will be here to take care of you.

1

The examination is over. You can go home now.

20003000

Please drink more water (about 2000-3000 cc). It will help you cleanse out your
system..
3
Please re-visit your doctor for a report explanation in three days.
MRI

XX

1XX

Are you Mr. xx or Miss (Mrs.) xx?

2
Are you here for an examination?
3

Have you ever had surgery before? Do you have any invading material, artifocial, or
pacemaker in your body?
4
Do you have heart disease?
5

Please change into examining robe in the changing room, and take off all metal
objects.
6

There might be great noise during examination. Please wear earplug to avoid
disturbance.
1
Please lie down on the examination table.
2

31

Please remain still.

1

You may go now. The examination is over.

2
Please visit your doctor for a report explanation.

Have you had breakfast?

?

Are you wearing a bra? Necklace?

3

This is an effervescent agent. It will swell your stomach for the convenience of the
examination. Please swallow the whole pack.
4
Please have some water. Please do not gargle, swallow it directly.
5
Please take off your shoes and get on the examination table.
6
Please hold the cup with your left hand, and follow the doctors direction later.
7
If the doctor asks you to hold Barium in your mouth, please do as what he says.
8
If the doctor asks you to swallow Barium, please do as he says.
9
Please drink this cup of water and put it on the cup rack.

Please turn your body on your left side, raise your chin and listen to the doctors
instructions through the microphone.
1

?
32

The examination is over now. Do you have any other examinations?

2
You can eat. Please drink more water and re-visit your doctor for a report
explanation.

Did you have breakfast?

2

Did you take all the medicine on the prescription?

?

Have you ever had stomach or appendix surgery?

4

Please take off your shoes and get on the examination table.
5
Please take off your underwear and turn on your left side.
6
Now please relax; we will put the pipe into your anus.
7

We are pouring in the Barium now. Please try to hold the medicaine inside. The
medicaine must remain inside.
1

I will help you release some medicine. Please straighte your knee and stand still on
the board below.
2

I will pump some air to swell your bowels. Your stomach will be a little swollen;
please keep your buttocks tight.
3

Please be patient. If you dont feel well, please let us know.

4

360

Please lie down on your stomach and turn on your right side, then turn up to face the
33

ceiling. Please turn round twice.

5

This will let the medicine distribute in your bowels more evenly.
6
Let us examine first.
7

We will pull out the pipe. Please squeeze your bottom.

8

Please lie down on your back, put on your underwear and turn to on your left side a
little.
9

We will take the photograph now. Please listen to the doctors instructions through
the microphone.
?

The examination is over now. Do you have any other examinations?

2
You can eat. Please drink more water and re-visit your doctor for a report explanation
in three days.
3

It is normal if you find your stool white because Barium is white.

:
?

Did you have breakfast?

?

Are you wearing a bra? Necklace?

3
Please drink up this cup of Barium.
:
1

This examination is to test the time it takes for Barium to go to through the Small
34

Bowel series to the large intestine. The time may very for different people.
2

Please drink up this cup of Barium and wait outside. We will ask you in when its
time.
3
Please walk around more and massage your stomach. It will help digestion.
?

The examination is over now. Do you have any other examinations?

2
You can eat. Please drink more water and re-visit your doctor for a report explanation
in three days.

XX

1XX

Are you Mr. xx or Miss (Mrs.) xx?

2
Are you here for an examination?
3

Please take the medicines as directed on the instruction sheet.

4
Please do not eat after mid-night.
5

Please change into examining robe in the changing room, and take off all metal
objects.
6
Please enter the Photography Room when indicator light is on.
1

The examination is over. You can go home now.

2
35

Please re-visit your doctor for a report explanation.

36

A:

Please take an appointment number ticket and follow the health examination
procedure in order.

A:

?(

/ )
What type of health examination you would like to do? (Labor health examination /
student health examination / normal health examination /elders health examination
/prenuptial health examination etc.)
A:

You can use the form provided by your company or school if there is one. If its not
provided, please fill the form of the hospital on the left of the desk.

A:

?
Are photos required? Please give me one ID size photo of you (2 and half inches)

A:

Please pay at the cashier first and then come back for the following health examination.
A:

This is the urine sample set. Please go to the restroom and make a sample. Then come
back to the desk, and I will give you other examination forms.
A:

Please put your urine sample here.

A:

I will do the measurement of your height and weight. Please take off
your shoes and stand on the measuring scales.
A:
I will draw blood for you now. Please make a fist and take a deep
breath.
A:

OK, please go to the opposite desk for an eye examination.

37

A:

I will check the vision for you. Please take off your glasses.
A:

I will do the chest X-ray for you. Please change into the gown in the change room and
remember to take off your bra.
A:

XX XX

XX XX

All checkups are done. The report will take eight days, so please come to pick up your
report on XX. (We will mail your report before XX by registered mail.)
A:

This is your examination report. You are very healthy and everything is normal. Please
go to the desk downstairs for the hospital official stamps.
A:

XX

XX
This is your examination report. Because your XX is higher/lower than the normal value,
the doctor suggests that you go the XX department for a further check up.

38

Internal Medicine Conversation

Situation 1
/

A.XX

A. Mr./Ms. XX, come into the doctors office, please. Can I have your NHI card please?
Thank you.
,

After seeing the doctor, take this printout to pay at the registration desk on the first floor.
After paying, have your X-rays taken on the second floor, then come back here.
B.

Please take the printout to the cashier to pay your fees first. After paying, let them draw
blood for a blood test in the Investigation Room next door. Then, pick up your
medicine at the pharmacy.
B.

Please pay the bill on the first floor. Remember to pick up your medicine at the pharmacy
after that.

Situation 2

B.

Dont forget, your next appointment with the doctor is next Tuesday morning.
B.

Before seeing the doctor again, they have to draw your blood for a blood test. Please
remember not to eat or drink anything after midnight the night before, not even water.
A.
Ok, thank you!

39

Situation 3

A.

Your blood sugar index is still a little high. Please remember to take your medicine
regularly and stick to the diet prescribed by the dietician.
B.

Also, winter is coming. Keep your feet warm, and drink enough water.
B.

If you feel sick or you vomit or have a fever, you cannot stop taking your medicine. You
should come back to the hospital immediately.
B.

Regular exercise can improve the response of body cells to insulin and control blood
sugar more easily. Therefore, doing regular exercise or sports is recommended.
B.

However, before doing exercise or sports, do a physical examination first, like the tread
mill, retina examination, and autonomic nervous system examination to make sure which
exercise or sports are suitable for you.

A.

Situation 4

Ms., Is there anything I have to look out for regarding my high blood pressure /
hypertension?
B.

You have to visit your doctor regularly to check your blood pressure. Maybe youd better
learn how to measure your blood pressure yourself. Take the medicine your doctor
prescribes and dont reduce or increase the dosage without his advice.
B.

40


Avoid eating high fat foods like liver or pork fat and fry your vegetables with vegetable
oil. Eat sufficient lean meat and tofu, which do not have too much sodium.
B.

Keep doing sufficient exercise or sports, such as calisthenics and constitutional and
stretch exercises. Remember to keep your mood free and easy, not to do things
suddenly, and to stay calm so your blood pressure dont go up.

Situation 5

A.

You have a peptic ulcer but its not too serious. Take your medicine and see your doctor
regularly, and be careful of what you eat and drink.
B.

Avoid spicy food, alcohol, and coffee, and try to stop smoking. Follow a healthy diet and
dont skip or delay any of your three meals. Dont eat too much or too little at a time.
Chew your food thoroughly and swallow it slowly.
B.

Also, take life easy and dont get nervous. Take a thirty-minute rest before your meals.
Avoid eating food that is too hot or too cold, food with tough fiber, and unboiled food.
If you have some urgent situation, such as vomiting blood, pain in your abdomen, or if
your stool (egesta) is black, come back to the hospital immediately.

41

Surgical Conversation
Situation 1

B.

Be careful with your wound. Keep it dry for a week.

A.

Is there anything else I have to watch out for?

B.

Dont carry anything heavy for the next three months. That will affect the wounds
agglutination. If the wound gets red, swells, feels very hot or painful, or is secreting
pus (has pyogenic secreta), please come back to the hospital immediately.
B.

If the skin around the wound is itchy, dont scratch it, as it can infect the wound. You can
pat on the wound instead.
B.

7-10

Because there is no exudation (leaking of pus) from your wound and we have put
surgical tape on it, you dont need to change the dressing The only thing you need to do
is to keep it dry. After the surgical tape falls off by itself in about seven to ten days, you
can put on a new dressing.
Situation 2

B.

There is a drain in your wound, so please keep your wound dry and the gauze clean at all
times. Generally speaking, change the dressing once daily, but also change it if the gauze
gets wet.
B.

42


If you want to check the wound, please wash your hands and make sure that they are
thoroughly clean and dry. Remember not to touch the wound when you open the gauze.
The wound should be kept aseptic.
B.

If the skin around the wound is itchy, dont scratch it by your hand. You can pat the
wound instead. This can prevent you from infection.
B.

When you change the dressing, wash your hands well with soap. Dip aseptic cotton
swabs in a saline solution, and then remove the secretion on the wound.
B.
5

Then, clean the wound with aseptic cotton swabs and iodine.
5
. Remember not to rub the swab back and
forth on the wound.
B.

Finally, use a cotton swab to clean the two sides of the drain. And then, use iodine to
clean the top again. After finishing, close the wound with clean gauze.
Situation 3

B.

The doctor said that the wound of your peptic ulcer is healing well. Come back and see
the doctor after one month. However, there are several things you have to keep in
mind.
B.

First, you cannot use tobacco, liquor, and drinks with caffeine like coffee, coke, and tea.
43

Also, avoid spicy condiments, such as pepper and chili.

B.

Take the medicine as prescribed. Dont take any over-the-counter no steroidal

anti-inflammatory drug (NSAID), such as aspirin or ibuprofen.
B.

Keep a regular diet. Dont skip or delay any of your three meals. Dont eat too much or
too little at a time. Chew your food thoroughly and swallow it slowly. Also, stay calm
and peaceful while eating to prevent the illness from re-occurring.
B.

You still have to watch out for symptoms of a setback. If you have severe pain or
abdominal distention, if you vomit acid fluid or blood, or if your stool (egesta) is black
or bloody, please come back to the hospital immediately.

Situation 4

B.

You just had abdominal cavity surgery.[RPDT1] Avoid eating high fat foods. Some
patients might have a slight diarrhea after surgery. However, most people improve in one
or two weeks, so dont worry too much about it.
B.

You can take a shower, but dry the wound after showering. Generally, you dont need to
apply any ointment on the wound. If the wound gets red or painful, swells, has some
abnormal secreta, or if you have a fever, please come back to the hospital immediately.
B.

You dont have to limit your daily activities. You do things normally.

44

B.

Remember to take the medicine as prescribed. See the doctor again as indicated on the
out-patient pre-registration form to remove the sutures.

45

Obstetrics-Gynecology Conversation
Situation 1

B.

When was the first day of your last menses?

B.

You will do a urine examination and blood test later. I will give you the form. Remember
to go to the cashier on the first floor.
B.

The doctor is going to do an ultrasound examination for you in a few minutes. Please lie
down on the bed/ examination table. Let me help you pull your clothes up to your
chest, and pull your pants down to the pubis. The doctor will be here in a moment.
B.

The examination is finished. Wipe the lubricant from your abdomen with this warm
moist tissue. Come back to the doctor later and he will explain the report in detail.

B.

Situation 2

Do you know how to use vaginal suppositories? When using them before going to bed,
first wash your hands with soap. Lie down on your back, bend your legs, and put the
vaginal suppository into your vagina about one index finger deep.
B.

After putting the vaginal suppository in your vagina, try to avoid walking. This will
prevent the vaginal suppository from falling from your vagina. The next morning, the
drug will have melted and will drain from your vagina. You can put on a sanitary pad
to keep clean.
46

B.

In order to keep dry, wear cotton panties instead of a girdle, pantyhose or tight pants.
B.

Dont use sanitary pads too often, except for during the menstrual period when you have
to change them very often.
B.

Keep using the vaginal suppositories prescribed by your doctor. Dont stop using them
before the infection has been cleared up. If you menstruate a lot, stop using the vaginal
suppositories for a while. If your vagina doesnt feel well while you are using the
vaginal suppositories, such as a burning feeling or irritation that wont go away, see
your doctor again.

B.

Situation 3

Common symptoms of menopause are hot flashes, night sweat, vagina infection or
itchiness, frequent urination (maturation), urinary incontinence, thinning of the skin,
breast atrophy and prolepses, increasing heart disease, and bone loss.
B.

Take the estrogen as prescribed by the doctor, and regularly come back to continue the
treatment at the clinic.
B.

Balance your nutrition, supplement estrogen, exercise sufficiently, and keep yourself
happy and optimistic. This will help you control the menopause symptoms and go
back to your normal life.
B.

47

Be careful not to eat food containing too much fat, cholesterol, salt, or alcohol. Eat more
plant proteins and food containing calcium, or high-fiber foods, and drink more water.
Situation 4

B.

You just had a myomectomy(fibroid removal surgery).[RPDT2] Dont carry heavy

objects, pick up your kids, or do heavy housework. These activities will prevent your
abdominal muscle from healing.
B.

Avoid doing activities which will increase pelvis congestion, [RPDT3]such as sitting for
a long time, or dancing. In addition, keep yourself happy, and get sufficient sleep.
B.

Your wound is healing little by little. You dont have to apply any dressing after the
stitches have been removed. You can change the surgical tape after taking a
bath/shower. Applying surgical tape for about half a year could decrease hyperplasia of
the scar. You dont need to change the surgical tape too often. Change it only after it
falls off.
B.

If you have a severe chill or a fever, your vagina bleeds a lot or for a long time, you faint,
or the wound gets red, swollen, painful, or has some abnormal secreta, come back to the
hospital immediately.

48

Pediatric Conversation

B.

Situation 1

I am going to take the babys temperature rectally. Could you please take off the babys
diaper?
B.
Your child has a slight fever. Give her/him this medicine as prescribed.
B.

Remember to give your child more fluids at home. Dont dress him/her too warmly and
dont cover him/her under heavy covers. Also, keep the indoor air circulating.
B.

Bath your child and change his/her clothes every day. Also, keep quiet when your baby is
taking a rest. Limit his/her movement if necessary.
B.

37 5
39

38 5

Bringing down your childs temperature takes several days. Please take his/her
temperature every four hours at home. If his/her axillary (armpit) temperature is over
37.5 C, lie him/her down on an ice pillow. If the childs temperature is under 39 C,
dont give him/her oral antipyretic; give him/her a suppository.
B.

If the child has convulsions, feels drowsy or lethargic, vomits seriously, or has cyanosis,
take him/her to the emergency room immediately.

Situation 2
49

B.

When your baby has diarrhea, you have to observe and keep record of the stool (egesta),
like how many times your baby has bowel movements a day, the volume of stool (egesta)
each time, and the color thereof. The best thing is to take the babys last stool (egesta)
with you when you take him/her to the doctor.
B.

1/2

You could make the formula lighter. If necessary, you can use the non-lactose formula to
avoid dyspepsia.
B.

When your baby gets a more severe diarrhea, dont feed him/her anything for four hours
to let his/her gastrointestinal rest.
B.

Even if the baby doesnt eat anything for a while, you still have to take care of the his/her
oral hygiene. Dip a cotton swab in lukewarm boiled water to clean the mouth cavity and
moisten his/her lips.
B.

Clean the babys buttocks after each bowel movement. Dip cotton swabs in lukewarm
water and clean his/her buttocks gently. Keep his/her buttocks dry to prevent diaper rash.
If your baby already has diaper rash, apply prescriptive ointment when the skin is dry.
B.

Keep quiet when your baby is resting and let him/her get enough rest and sleep to
increase his/her immunity.

B.

Situation 3

Its not easy for babies to cough up phlegm on their chests, so you should thump lightly
50

on his/her back to help him/her get it out.

B.

To do this, form your palm in a cup. Then, regularly thump lightly on the chest.
B.
To do this, form your palm in a cup. Lie the baby down on his/her back and keep the
head upward. Then, lightly thump the right and left sides of the chest down from the
shoulder. Then, turn the baby face down and, while still keeping the head upward,
thump the right and left sides of the back down from the shoulder.
B.

Afterwards, turn the baby face up and keep the head downward. Thump the chest from
the ribs to the shoulder. Then, turn the baby on one side and lift his/her arm. Thump the
babys body from the waist to the armpit. Lastly, turn him/her face down and keep the
head downward. Thump the right and left sides of the back from the waist to the
shoulder.
B.

Take off your watch and other jewelry, and make sure your nails are short to prevent your
baby from getting hurt while thumping his/her back. Also, dont do this directly after
meals. Do it before meals, or wait at least one hour after meals to keep your baby from
vomiting.
B.
Avoid thumping close to the important organs or areas where you can see skeletal
structure, such as the spine, the center of the chest, and the abdomen. Do these spots
lightly with your fingers instead.

B.

Situation 4

!
51

Remember to take your baby for his/her vaccine shots.

B.

There are three shots for the diphtheria-pertussis-tetanus vaccine [DPT vaccine] and are
given with two month intervals. The Oral Poliovirus Vaccine(OPV) must be taken
three times with two month intervals. After one year, your child should get a booster
shot. Before he/she goes to school, he/she should get another booster shot.
B.
The Bacillus Calmette-Guerin vaccine could be given on the second day after birth.
B.
The measles, mumps, and rubella vaccines [MMR vaccine] should be given when your
child is one year old.
B.

The meningococcal vaccine should be given when your child is one year old. Give the
meningococcal vaccine two times in the first year. Let him/her get the second shot two
weeks after the first shot. Then, let him/her get the booster shot every May or June.
B.

You can look up all the necessary information in the Maternal-Newborn Nursing Guide.
Please come and get the vaccination on schedule.

52

Dermatology Conversation
Situation 1

A.

What you got is urticaria, or nettle rash. This is a kind of allergic dermatosis. Therefore,
dont eat any seafood in the next two weeks. Also, dont eat food such as mangos or
nuts which may worsen your allergy.
B.

Is there anything I have to watch out for?

A.

Dont scratch when you feel itchy, as this will cause the skin to be totally scratched off.
Dont make the water too hot when you take a shower or a bath, because this will
make your skin itchier.
Situation 2

A.

The milk spots (milias) on your face are an allergic reaction that might be caused by too
much cold medicine which your body cannot metabolize. Stop all medicine you are
taking now. To recover fully, you have to apply the prescribed ointment regularly.
B.

How long will it last?

A.

At least one week.

B.

Gosh! It means I will look ugly for a whole week?

53


A.

Situation 3

Could you please tell me what I should watch out for after getting cosmetic laser
surgery?
B.

Keep the wound away from water for the first three days after treatment. You can use wet
towels to wipe your face. Use sterile cotton swabs with boiled water or hydrogen
peroxide to clean affected areas, and apply the ointment prescribed by the doctor at
least twice daily.
B.

After about three days, the wound will have formed a scab. After that, the wound may get
wet, but dont touch or scratch the scab.
B.

5~10

The scab will fall off in approximately five to ten days. At this time, the skin will look
deep red. If the wound does not heal, keep applying the ointment to avoid infection,
and dont wear any make-up during that time.
B.
Also, avoid sunshine and dont use sun tan lotion. Wear a hat or use a sunshade when you
go out for at least three months.
B.

If you feel pain, take some oral painkiller (analgesic) such as panadol.
B.

You will feel a scorching heat and some swelling for about one day after treatment. You
54

can use cold boiled water on gauze or a towel with ice tubes inside on the wound to ease
the pain.
Situation 4

A.

I keep getting acne. Its really annoying. How can I prevent it?
B.

Getting sufficient sleep is the best way. Dont stay up late at night, avoid emotional
situations or stress which may cause insomnia (sleeplessness), and get regular
exercise.
B.

Try to stay relaxed and happy, also when eating, and balance your diet. Reduce emotional
agitation or psychological stress. [RPDT4]
B.

If the situation gets worse, choose cosmetics, skin care products, and cleanser which are
suitable for acne. Wash your face once or twice daily. Wash up to three or four times if
needed.

Situation 5

A.

I get athlete's foot in summer. Is there anything I can do to prevent it ?

B.

Fungus grows easily in warm moist places. In modern society, people wear shoes all the
time. Because shoes do not breathe and feet sweat in summer, fungus grows easily in
the moist circumstances. Thats the reason why athlete's foot returns year after year for
55

many people. But, when the winter comes, feet dont sweat so much and become drier
in the cold weather, so athlete's foot seems to be cured without medicine.
B.

The best prevention is to maintain foot hygiene. Keep your feet dry to prevent fungus
from growing. Therefore, dry your feet and the gaps between toes thoroughly after
taking a shower or a bath or when your feet are wet for any other reason. Try to wear
shoes which can breathe or sandals.
B.

Also, wear clean absorbent socks made of natural fibers instead of nylon or silk. Change
them every day and alternate your shoes. Dont walk barefoot, especially in public
bathrooms, to prevent the spread of the fungus and the possibility of infection.
B.

Use the ointment [RPDT5]prescribed by your doctor regularly. Dont stop using the
ointment before the infection has cleared up totally, as your athletes foot wont be cured
completely. That will also cause drug resistance.

56

Dentistry Conversation

A.

Appointment 1
XX

Hi, I would like to make an appointment with Doctor XX at seven next Monday night for
tooth scaling / teeth whitening/ a dental implant/ a tooth extraction.
B.

XX

Please wait a minute. Let me check the doctors schedule.

B.XX

XX

Ms. X, sorry for keeping you waiting. Doctor XX will be available then. I will make an
appointment for you.

A.

Appointment2
XX

Hi, I would like to make an appointment with Doctor XX at ten next Wednesday morning
to check my dentures/dental plates.
B.

XX

Please wait a minute. Let me check the doctors schedule.

B.XX

XX

Ms. X, sorry for keeping you waiting. Doctor XX will not be available that day. Do you
want to make an appointment on another day?
A.

XX

Then, could you please tell me when the doctor will be available on a Thursday or
Friday?
B.
Three oclock in the afternoon next Thursday is ok, so far. Would you like to make an
appointment?

57

A.

All right! Thank you.

Walk-in registration 1
A.
Ms., I have toothache.
B.

Have you ever been here? Which dentist do you usually see?
A.

XX

Well, I always see Doctor XX.

B.

XX

Ok, I will arrange an appointment with him for you. However, he has a patient now. Later,
he has another.
A.

Do I have to wait for such a long time? I wouldnt mind seeing any available doctor now.
I just cannot stand this toothache anymore.
B.
Doctor ZZ is available right now. I will make an arrangement for you. Please give me
your NHI card. Thanks.
B.

100

The registration fee is NT$100. Thank you.

B.

Thats it. You can go inside. The doctor will see you now.
Walk-in registration 2
58

A.
Ms. I would like to whiten my teeth.
B.

Have you ever been here?

A.
No, this is my first time.
B.

Please fill out the form first-time visit record , and give me your NHI card and
resident permit.
A.
Do you prefer any doctor?
B. XX

Ive heard that Doctor XX is good. I would like to see him.

B.

100

All right, no problem. She has time now./However, youll have to wait. She has a patient
now. The registration fee is NT$100. Thank you!
B.

Thats it. You can go inside. The doctor is ready for you.

A.

XX

Good morning, Ms. I have an appointment with Doctor XX at seven for tooth scaling.
B.
Please give me your NHI card.
B.

100

!
59

The registration fee is NT$100. Thank you!

B.

Please wait on the sofa for a moment. I will call you as soon as the doctor is ready.
A.
Thank you!

A.
We have/The doctor has just applied an anesthetic, so dont eat anything before it goes
away.
A.
We have/The doctor has just extracted your tooth. Remember to take this
anti-inflammatory drug regularly. If the pain comes back, take one or two tablets
(analgesic).
A.

Your teeth are very sensitive. You should avoid eating cold food.
A.

To prevent inflammation in your gums, dont eat anything too hot.

60

Orthopedic Surgery Conversation

Situation 1

B.

[RPDT6]

You have to use a crutch or walking stick while your leg is in plaster. Also make sure of
the following.
B.

Use only a walking stick with a rubber to prevent slipping. Make sure the rubber is
secure.
B.

Wear pants with proper length and non-slip shoes while walking.
B.

10

10

When standing, put the bottom of the walking stick/crutch ten centimeters in front of
your toes and ten centimeters outward.
B.

Use your arm to support your body when walking. Place the top of the crutch two fingers
away from the armpit in order to avoid pressing the nerves in your armpit (nerves
axillaries). Start to walk slowly, then increase your speed gradually.
B.

Keep your floors dry. Move items in the house that can cause an obstruction out of the
way and keep your hallway clean to prevent slipping and stumbling. If you slip and
fall, it will influence your recuperation.
B.

As the injury heals, you will fell extremely itchy inside the plaster casing. Dont scratch
61

it with any sharpened objects as this may infect the wound again.

Situation 2

B.

Your diet is too rich. Your uric acid is too high. You should start to control your diet.
B.

Be careful with your diet. Dont eat big meals and dont drink liquor. Reduce seafood,
meat and animal intestines. You should eat low purine food, such as eggs, milk and
other dairy products, sea cucumbers, rice, noodles, fruit, and jelly.
B.

Also drink more water to help discharge uric acid. If you drink any liquor, dont drink too
much because it reduces the discharge of uric acid.
B.

Also, remember to come back to the hospital to examine the uric acid consistency in your
blood regularly. Keep your uric acid at a normal level to prevent disease.
B.

If you feel a sudden severe pain in your joints, it means you have an acute level of uric
acid. You can elevate the pain by applying an ice pack. Take the prescribed medicine
till the symptoms have gone, but stop if you get diarrhea.

B.

Situation 3

You drink too much coffee. Take calcium supplements to prevent osteoporosis.
B.

Drink more milk, and eat more green vegetables and beans. Both dried fish and dried
62

shrimp contain sufficient calcium.

B.

Exercise regularly and get some sunshine. This will help to absorb the calcium.
B.

Furthermore, quit unhealthy habits, such as drinking large amounts of coffee.

B.

You can supplement your calcium levels with calcium tablets or Vitamin D .
B.

Another important thing to remember is that osteoporosis does not only affect the old. It
is good to do a bone density examination regularly while youre young to prevent
osteoporosis.

B.

Situation 4

If you move objects, take care that you dont sprain your ankle.
B.

24

24

20

Apply an ice pack within twenty-four hours after injury. Apply hot water after
twenty-four hours. Any of these should not be kept on the injury for longer than twenty
minutes.
B.

Limit your movements so that your injury does not worsen.

B.

Stay away from spicy foods, such as chili and other spicy condiments, for a while.

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