Case study of Human Resources

Management at Walmart
Published: 23, March 2015

1 Introduction
Human resource management is process of management of
people working in any company or organization. There is another term
used instead of human resource management is personnel
management
All the human resource management models emphasizes on following
important things:
searching new ways of working
role of manager in change making
managing the activities of employees
Human working capital is very important for success of the
businesses especially in service sectors. Human resources are one of
major costs part for any business, they always play very important role
in development which path company is adopting for success in
business. Correct and efficient management of resources and their
utilization is necessary for success of all businesses.
Practitioners of human resource management have developed a
modern view related to work management rather than previously set
of traditional philosophy.
In current competitive business world that is always dynamic
organizations have to keep them advance with the pace of
development in this changing environment. The division of work inside
organization aimed at completing tasks on time. Among all of the
important organizational departments is the department of human
resource management. According to some experts organizational
success basically depends on the success of human resource
department. This department has lot of value inside the organization.
Human resource management is well set, properly designed and
rational approach to any of the management work that
contributes to the achievement of set business objectives. In all
organizations human resource people have various functions.

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In companies department of human resource play a crucial role as

they are responsible for dealing with diversity of staff. Starting from
the recruitment identification process to the identification of the
benefits that each employee can bring to the organization, with a
proper planning for this achievement. There is always a way that
ensures functions of human resources will be different for different
organizations according to the needs of that organization. The people
in human resource always have the focus and responsibility to
improve the performance of the employee. Mainly the staffing is a vital
step related to this process, but results and outcome lies in
performance management. This is directly result of internal control of
the Human Resources to make more of the workforce. Human
Resources Department mostly tries its good efforts to give benefits to
employees cause it wants them to perform well with higher
satisfaction, according to their job description. Improvement in the
staff performance comes through a systematic approach adopted by
human resource people.

Current assignment will study the concept of human resource

management, main responsibilities of the department, problems and
issues faced by this department, workers incentive and appraisal,
diverse approaches related to human resource management, and
idea and administration of any change in origination. We also will try
to find that how walmart making progress in current competitive
business environment while managing all its Human Resources
effectively to bring desired success. What are some critical features of
walmart policy and strategy for its human resource management.

2 History of Walmart
Date of Wal-Mart
Most people know that most popular discount retailers started in 1962,
K-Mart, flat and Wal-Mart opened its first store. (Company, 2010)
actually started by Sam Walton of this work during the intense
competition of the 1950s many of the regional discount stores. Before
making the opening of its company Sam went to most of the parts of
country to learn things about the discount retail business. He
successfully convinced American consumers that he got the idea for a
new and compared to the old. With confidence and vision, Sam with
his wife Helen started the development of a major stake in the first
store in Rogers, Kmart has expanded rapidly in the 1960s, while Sam
was to get sufficient money for the development of 15 stores of WalMart. In 1972, business shares were offered to public in the New York.
With this combination of money, the company made growth in
business established its stores in 11 countries with number of 276
stores by the end of its first decade. In 1983, opened its first store
Sam Club Members Gallery. The early Supercenter was opened by
1988, featuring grocery store and other 36 departments for general
merchandise. By 1989, there were 1402 Wal-Mart Stores 0.123 Sam
Club sites. Increased ten-fold work. Its sales grown to $ 26 billion from
one billion dollar. (Milner, 2005) Today it have stores and sites
numbered 8747 in more than 15 countries of the world that have 2.1
million Associates and provides service to at least 176 million
customers in a year time.

3 Concept of Human Resources

Management

Human resource management Can be defined as "the sum of all

these activities that are associated with management of staff and their
relationship within the company."
Or
"And continue operations in the management of people and
organizations in any way to achieve their goals and objectives."
While an agent (2007) is defined as "all the decisions and strategies
and the factors managers processes and practices, functions,
activities and methods for the management of the peoples who work
as employees in any organization. So, human resources management
is essentially a study as well as management in any organization that
stands on the ideas and techniques to improve the status of employee
motivation, efficiency and performance.
Based on the idea of managing people to believe that the staff is very
important for the specific business and its continued success. The
organization can gain a competitive advantage only by using its staff
effectively, drawing plans on the basis of their expertise and skills in
order to achieve well-defined objectives. In organizations, and human
resources departments play a crucial role as they are responsible for
dealing with diverse staff. Of the recruitment process and to identify
the benefits that each employee is done through the Department of
Human Resources. Could be that the functions of human resources
are always different to cover the requirements of organizations,
similarly they always focus and take responsibility to improve the
performance of the employee. Mainly the process of staffing is very
important step for this, but mostly the result lies in performance
management. This is linked to internal control by the Department of
Human Resources and more of the workforce.

4 Workforce Planning and the

difficulties
Work force planning and preparation of all your options before going
into the real work set for the staff to get the organizational goals is
very important issue. It is well understood principle that the people are
organization's important asset. Because without the capable staff it is
difficult for all organizations to reach towards their goals. The bulk of
organizational improvement will come only after ensuring that the right

staff with the right skills, knowledge and behaviors in the organization.
Workforce planning related to achieving this outcome, and any serious
link between business planning and development, recruitment and
retention, and staff training. Wal-Mart is much concern about this
issue, human resources and recruitment system and effective to deal
with their needs for this purpose and put the plan always. They
announced the vacancy correctly, a pre-assessment before engaging
in the selection process. They provide benefits to its employees and
facilities in spite of, is blamed for some time to Wal-Mart facilities
discrimination and ill-especially low-paid.
This layout is about the workforce and provides the opportunity to
work on long-term thinking about the relevant services in the future,
and needs, and explore all viable strategies. Thus, the central
planning for company work becomes important for the organizations.

4.1 Employment Requirements

Critical stage in the recruitment of human resources management. It
should be well planned and structured so that the organization can
recruit the right person for the right place instead of just making the
availability of another person at work. There are many of the problems
faced during this process and managers for some time and the
inability to focus, time and financial resources necessary to make this
process effective. Wal-Mart that they always take qualified personnel
and according to it, and it makes employees with proper education
and skils efficiency.

4.2 Development and Training

Appointment comes after the development and training stage. Most
the organizations unfortunately sometimes even for technical jobs do
not provide adequate training for their employees before hiring and
employment. There must be made sound system which can ensure
that the Organization the necessary arrangements to work before and
on the job training and development for their employees. The-job
training is the main part in the field of human resources at Wal-Mart is
now not only offers these courses for their employees, but in times of
recession, they offer training courses for some people who are by this
time of recession. (Wal-Mart, 2010)
5 Administration of human resources and staff performance

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Human resources management are primarily responsible for the

employee's performance in business administration (Jones, 2007). To
achieve its purposes, which is responsible for dealing with staff from
induction to work on and improve their commitment and reduce
absenteeism and turnover, and improving skills levels and productivity,
and improve the quality and efficiency of its work.
6 Century 20 key ways to manage human resources
There are some key criteria developed that are in use from the days
of the 20 century and developed later by some HR professionals to
achieve the highest standards of performance and strongly
recommend the organization to follow the rules of these standards for
the performance of high-quality employees. These are the best
practices, fit this view of resources.
6.1 Best practices

Also called as "high commitment" human resource management to

ensure that the realization of the best practices in human resources
makes improvement to organizational performance. There are many
best practices to keep the advantage using the employees for profits
by giving due importance to staff at Wal-Mart.
These practices are: - 1) job security, (2) recruitment of flour, 3)
training and large-scale, 4) the exchange of information, 5) capable
teams, 6) also paid a much higher according to the profit and reduce
the inequalities in the position of the staff.
6.2 best fit, or approach of emergency
Says that the management of human resources that can perform well
when there was a suit involving the required vertical on the
performance of human resources management and corporate
strategy. There must be a unity between the process closely and
human resources and policy with the policy of the foreign company.
There are various theories related to vertical integration. For example
is life cycle models, that argue in favor of the human resources which
according to experts can be easily known in development stage of any
organization by its policies and practices that it adopts at development
or life cycle process. Some other models of competitive advantage
that the idea of Porter on strategic choice. Maps a variety of human
resources practices in the organization options for the development of
competitive strategy. The third is configurationally models that provide
a more accurate assessment depends safe from an organizational
strategy to determine the appropriate human resources policies and
practices. Wal-Mart is famous for this approach because it is
conscious to get the best people to do their job, because they are not
many offers, such as previous experiences of the application, it is also
strict rules in the second performance evaluations.
Showing 6.3 resources and building
According to some is the basis for modern human resources
management, and it focuses mostly on internal organizational
resources, and considers how these resources contribute to
competitive advantage. And the scarcity of resources is ideal for
harmony and human resources management and its central role for
the development of human resources organizational value, and this is
rare, it is sometimes difficult to replace and organize effectively.

Wal-Mart in the keyword in the field of human resources is a "valid"

but the staff who works to meet these goals which are set by
organization.
7 Academic theory
It is based on the fundamental principle of human beings are not like
machines, and therefore any organization needs to have
multidisciplinary assessment at their workplace for all staff. Many
areas of psychology, for example, sociology, industrial relations,
economics, engineering, industrial and monetary theories play an
important role and a key. Universities and colleges offer diverse
courses in human resources management. Wal-Mart and a good
learning approach to build capacity in the area of personnel.
One commonly used way to explain the function of human resources
management was developed by Dave Ulrich, which identifies four
areas of the role of human resources management:
collaborator and strategic business
As a result of the change agent
a hero of the staff
and experts on Administrative.
8 Responsibilities of the Department of Human Resources
Different companies and different departments working within the
organization, and these departments including sales management to
human resources management.
Human Resources department staff muscles depends on size of staff
in company. Job opportunities in this section includes human
resources coordinator, human resources and assistant director of
human resources management. Can the responsibilities of human
resources management as follows: 1: Human resources management is doing all the planning,
advertising, interviewing and selection of staff.
2: Department should know law at all levels from federal, state or
provincial and local laws relevant to the work of staff.
3: This section helps companies on training and staff development.
Companies train their staff to a variety of reasons, such as motivating
staff to learn new things new. The length of hours of time for several
weeks, depends on the nature of the exercises. Some time and

include safety measures in the workplace. As mentioned by Derek, et

al (2004) that "It shall be the duty of every employer to ensure, so far
as is practicable, the health, safety and welfare at work of all staff."
4: should any private company to use the drive is able to attract staff,
skilled and hard work. After the payment of these benefits are shared
to keep on encouraging workers for a long time on the functions of the
organization. These include the benefits for time of unemployment.
Companies offer a variety of benefits, including dental insurance, and
vision insurance and payments for a few days off.
8.1 Tasks performed
And human resources in any company that requires kind of
management, that involves several steps for this process. They look
to achieve all these goals mentioned above. Cannot be performed by
each of these activities in human resources management, but some
tasks can be outsourced or cannot be performed by these executives,
even by other departments. People at Wal-Mart human resources,
efficient in their jobs, they provide significant benefits to employees
who claim Associates. The following are the main tasks carried out by
human resources departments at Wal-Mart: Employment-planned
Employment
Employee induction and orientation to make them on-board
Employee skills of management
Employee proper training
Employee daily base management
Compensation
Time Management
Travel arrangements
Payroll (some companies give this task to the accounts)
Employee benefits management
Planning staff costs
Annual Assessment
Labour Relations

9 Human resources strategy

when some human resources management and strategy for
implementing the tasks set by the department of handling human
resources management. Have human resources functions of the
Organization include the recruitment and selection policies, and
procedures related to disciplinary procedures, policies, rewards and
prizes, and human resources plan and policies specific learning and
development. But it should be aliened all these regulatory issues in
the overall strategy for the business sector. Human resources
management strategy and the comprehensive plan, with regard to
human resources policy in the implementation process.
Human resources management strategy usually consists of the
following factors: Wal-Mart always gives priority to the strategies that best fit and best
practices, which means there is a link between human resources
management strategy and corporate strategy. Encountered some
blam critic Wal-Mart to use this strategy against the employee benefits
and fair pay, so many times waltmart cases of discrimination against
them.
But the people Wal-Mart's efficient in the field of continuous
monitoring of the human resources strategy, through the study of the
employee, feedback and surveys necessary for the organization.
10 Career Education
There are a number of Universities and Colleges to study in the areas
of human resources management and related benefits. It was the first
Cornell University in the world who started their studies in human
resources management and educational administration full. Wal-Mart
and good training and education system for workers in the teaching
profession and communicate with various projects and sectors that
handle these projects in their human resources. There are many new
careers at wallmart , which engaged things related to recruitment,
employment, recruitment and the interviews done in general, equal
opportunities in employment or professional employment organization.
Training is conducted regularly with the development of specialization
by the trainers.
11 case studies: critical analysis of the human resources approach
Walmart

Wal-Mart, which is famous for retail in the U.S. A and the top retailers
in the U.S. market. Wal-Mart is the rapid growth in the awareness that
you make. According to the site Wal-Mart (Company, 2010) Wal-Mart
serves customers and members in more than 200 million times a
week in more than 8747 retail units under the flags of different
countries, 5515. With fiscal 2010 sales of 405 billion dollars, 2.1
million Wal-Mart is working partners all over the world.
Leader in sustainability, charitable companies and jobs, in first place
among retailers, Wal-Mart impressive in Fortune magazine as most
companies in the survey for the year 2010.
Wal-Mart has the status of these substances can also see that WalMart to buy large quantities of items from its suppliers to create
economies of scale, and inventory control with an effective system to
assist in making operating costs less than those of its competitors. It
is also many goods imported from China, "factory of the world" for its
low cost. In the word of the strategy at the level of the company from
Wal-Mart, the low cost strategy with a little insulation.
Wal-Mart managers and engage in three levels of strategic planning
(Gary Dessler, 2005) in the business, and corporate-level strategic
function. As for Wal-Mart, corporate and business level strategy to
drive low-cost.
From the perspective of performance management, to Wal-Mart has
very high standards and strict job titles. In career management, WalMart and also goes great efforts to reduce costs, and there are many
cases that women Su, Wal-Mart to its policy of discrimination against
women by systematically denying them promotions and paying them
less than men. There are women who have been paid to the
departments to lower FEMALE complain about unequal treatment of
male colleagues.
From the perspective of compensation management, has also
showed Wal-Mart human resources policies and activities of the very
aggressive to fit the "low cost" strategy. Wal-Mart imported $ 15 billion
worth of goods from China, but also Wal-Mart has some of the
factories in China, which branded products with the name of Wal-Mart.
We can see just how Wal-Mart's strategy of companies only
extensively with integrated human resources policy. Wal-Mart workers
in California to earn 31 percent less on average than workers in large
retail as a whole. In fact, with other operating costs that put it on the
highest level of inventory management, and managers must turn to

the storage fees to increase profits, Wal-Mart is expected to reduce

labor costs by two-tenths of a year. So, these aggressive policies of
human resources, not just more, "the fittest".
From the viewpoint of the employee and the interest of safety, as well
as human resource policies at Wal-Mart, which aligned well with the
strategy at the corporate level. Often accused of Wal-Mart failed to
provide employees access to affordable health care, but the senior
managers and HR managers know their focus was just trying to
implement most of the "low cost" strategy.
Wal-Mart strongly against the policy of the Union. It was reported in
the United Kingdom's Guardian newspaper that Wal-Mart faces the
prospect of a messy legal battle with the messy GMB bruises in a row
about the rights of collective bargaining, to the Union does not accept
the Wal-Mart has withdrawn its bid to pay 10% to more than 700
workers. (Milner, 2005) and here there may be some doubt as to why
Wal-Mart has recently allowed trade unions in their stores in China,
where trade unions are required. I tried Wal-Mart in China every
possible effort to develop good relations with the Government of
China and other groups of influence. So make this the exception of
China and Wal-Mart unionizations except in accordance with the
overall strategy and human resources strategy. If the company has
ignored the rule of the Chinese government, the cost is more than just
what would be saved by not allowing the Organization of Trade
Unions.
We may evaluate the various human resources practices and
systems, Wal-Mart best fit the organization's strategy for competitive
companies. Then here is the role of HR managers in this company
who are professionals with strategic skills of human resources and
other resources needed to build a human-oriented strategy. Human
resource managers in one of the technical departments of Wal-Mart,
and tried their best to "fit" the company's strategy to reduce the cost
low. They made some rules and policies, for example, the
implementation of the policy against the Union in its stores to reduce
costs from outside the EU, but to assist in the implementation of the
"lock in" policies; tried to resist the deficit in the loss of efficiency.
Should encourage women to discrimination by giving them a far less
chance of money, and workers in fact mentioned in the Wal-Mart has
also received a salary much lower compared with the average level of
the industry. Try Wal-Mart human resources managers and also to
control the conduct of staff and competencies that require the

company's strategy through the actions and policies of the company's

strategy in support of human resources, some of which may be
adduced.
Wal-Mart human resources managers refers to its employees as
"partners" and encourages managers to think of themselves as
"servant leaders", and this is to encourage them to serve others while
staying focused on achieving results in line with the organization's
values and integrity. Wal-Mart also faces lawsuits alleging that the
company's discrimination against disabled workers, to employ these
men intended to provide more facilities for them and lost efficiency to
some extent. They also faced charges of child labor. Also charges of
discrimination of women. All of these types of human resources
policies are not enough compared to international best practices
approved by the Department of Human Resources in all good
companies. Regardless of Wal-Mart to adopt low-cost strategy or
differentiation strategy, and these policies and practices to achieve
specific objectives to save any additional cost, but to motivate
employees to increase their contribution in helping companies and
even in shaping culture.
12 Conclusion and proposals
With the update that brought the introduction of computers and mobile
phones, information and technological advances robots to support
human life and the work it is easy to be good performance in any
business.

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