QUESTIONNAIRE

Name:
Gender: Male [ ] Female [ ]
Age:

19-25 [ ] 26-30 [ ]

31 and above [ ]

Educational qualification: Higher secondary [ ] Diploma [ ]

Under graduate [ ]
Marital status:

Married [ ]

Post graduate [ ]

Unmarried [ ]

1. Are you aware of the various committees that redress the grievance?
i. Yes [ ]
ii. No [ ]
If yes, kindly list out the various committees available.
2. Are you aware of the members of the various committees?
i. Yes [ ]
ii. No [ ]
3. Are you aware of the weekly/monthly meetings of the various committees which are being held?
i. Yes [ ]
ii. No [ ]
4. In case the grievance has to be immediately redressed to whom do you communicate ?
5. Is there any informal channel to redress your grievance such as
i. Co-worker [ ]
ii. Peer [ ]
iii. If others, please specify [ ]
6. Is the real basis of your problem identified?
i. Strongly agree [ ]
ii. Agree [ ]
iii. Disagree [ ]
iv. Strongly disagree [ ]
7. Does your higher authority listen when your grievance is presented?
i. Listens patiently [ ]
ii. Shouts at you [ ]
iii .Does not listen at all [ ]
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8. Is importance given to what is right rather than who is right?

i. Yes [ ]
ii. No [ ]
9. Are you constantly informed on what is being done about your grievance?
i. Very often being informed [ ]
ii. Seldom being informed [ ]
iii. Does not inform at all [ ]
10. Is an atmosphere of cordiality and co-operation facilitated through mutual discussion and conference?
i. Yes [ ]
ii. No [ ]
11. Is there a positive and friendly approach during grievance handling?
i. Yes [ ]
ii. No [ ]
12. Do you feel that discussion and conference is given more importance rather than executive authority?
i. Strongly agree [ ]
ii. Agree [ ]
iii. Disagree [ ]
iv. Strongly disagree [ ]
13. Is there a spirit of give and take and sharing and working together?
i. Yes [ ]
ii. No [ ]
14. Has the mechanism being followed resolves you grievance?
i. Yes [ ]
ii. No [ ]
15. How do you feel about the decision given corresponding to your grievance? Is it
i. Highly satisfactory [ ]
ii. Moderately satisfactory [ ]
iii. No satisfaction [ ]
16. Is there regular follow up to ensure that the right decision has ended up in satisfaction?
i. Yes [ ]
ii. No [ ]
17. Is there any temporary relief provided until proper decision is made so that it does not raise any
adverse effects within the organization?
i. Yes [ ]
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ii. No [ ]
18. Do the various committee members actively engage in resolving your problem?
i. Yes [ ]
ii. No [ ]
19. If the decision is not satisfactory are you given opportunity to take it to higher officials?
i. Yes [ ]
ii. No [ ]
20. Do you feel open to share your grievances?
i. Yes [ ]
ii. No [ ]
21. Do you feel that the supervisor possesses necessary human relation skills in terms of understanding
your problem?
i. Very highly skilled [ ]
ii. Moderately skilled [ ]
iii .Not skilled [ ]
22. Are the matters relevant to the grievance kept confidential?
i. highly confidential [ ]
ii. Not kept confidential [ ]
23. Are the procedures for conveying grievance simple and easy to utilize?
i. Very simple [ ]
ii. Difficult to utilize [ ]
24. Is the supervisor given authority to take action necessary to resolve the problem?
i. Has given authority [ ]
ii. Does not have authority [ ]
25. Are proper records maintained on each grievance?
i. Yes [ ]
ii. No [ ]