Minimum Qualification Requirements (Non-Kuwaiti)

Positions

Qualification

Project Manager

IT Support
Supervisor

Service Desk
Supervisor

System Engineer
Supervisor

Senior IT Support

University Degree in Computer/ Electronics Engineering or Computer

Science or related area.
At least twelve years experience in IT service Provision, of which 5 years
must have been in outsourcing (A certification must be provided).
A certification in managing projects must be provided (e.g. Project
Management Professional (PMP) Certification or equivalent).
ITIL Certification is preferable.
Proven track record of relationship management.
Experienced in total quality management.
Proven track record of quality service delivery.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must have valid Kuwaiti driving license.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area
At least ten years experience in IT service Provision (A certification must
be provided).
Proven track record of relationship management.
Experienced in total quality management.
Proven track record of quality service delivery.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must have valid Kuwaiti driving license.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area
At least ten years experience in IT service Provision (A certification must
be provided).
ITIL Certification is preferable.
Proven track record of relationship management.
Experienced in total quality management.
Proven track record of quality service delivery.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must have valid Kuwaiti driving license.
University Degree in Computer/Electronics Engineering or related area
At least ten years experience in IT service Provision, (A certification must
be provided).
Proven track record of relationship management.
Experienced in total quality management.
Proven track record of quality service delivery.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must have valid Kuwaiti driving license.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area
At least seven years experience in hardware, software & network support
& service.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.

Qty.

Salary

2000

1500

1500

1500

Senior IT Support A

IT Support

IT Support A

Proficient in all PC/Notebook/Server and peripheral hardware including

the functioning of microprocessors, Memory and other IC chips, general
circuits, etc.
Proficient in all desktop software products.
Capable of analyzing and diagnosing hardware & software problems
expeditiously.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least eight years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least six years.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Proficient in all PC/Notebook/Server and peripheral hardware including
the functioning of microprocessors, Memory and other IC chips, general
circuits, etc.
Proficient in all desktop software products.
Capable of analyzing and diagnosing hardware & software problems
expeditiously.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least five years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least three years.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least six years experience in hardware, software & network support &
service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least four years.

750

IT Support B

IT Support C

IT Support D

Microsoft Certified (MCSE).

Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least four years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, minimum years of
experience is not required.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least two years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, minimum years of
experience is not required.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized

20

600

System Engineer

Senior Asset
Inventory
Administrator

Asset Inventory
Administrator

Senior Service Desk

Support

courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
University Degree in Computer/Electronics Engineering or related area
At least five years experience in relevant field
Certification in the field (servers/infrastructure)
Experience in Windows 2008/2012 Active Directory administration.
Technical Ability to (required for assigned Server Administrators):
Install, configure & upgrade the server hardware & its components
Evaluate the existing setup of Servers hardware configuration, Network
card & network traffic, Servers, Server Security, Upgrading Servers and
Installing Support pack & patches etc.
Integration of servers with other equipment like storage & backup
Routine Maintenance procedures & Helpdesk Integration.
Servers Backup & restore procedures.
Third party system installation & integration.
Experience in Microsoft operating systems Windows 2008/2012 Server
administration
Advanced computer hardware skills with configuration and
troubleshooting
Basic knowledge in networking.
Good knowledge in Patch management
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area
At least seven years experience in IT service Provision (A certification
must be provided).
Proven track record of relationship management.
Experienced in total quality management.
Proven track record of quality service delivery.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Excellent knowledge of BMC Service Desk Express Application.
Have necessary skills to Configure and manage BMC Application
Have experience in Crystal Report Designer to generate reports.
Capable to customize and develop the BMC Application.
Capable to generate complex reports by working with field and formulas.
Ability to creating Inventory Catalogs.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and roust have an amicable disposition.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area
At least three years experience in IT service Provision (A certification
must be provided).
Excellent knowledge of BMC Service Desk Express Application.
Have necessary skills to Configure and manage BMC Application
Have experience in Crystal Report Designer to generate reports.
Capable to customize and develop the BMC Application.
Capable to generate complex reports by working with field and formulas.
Ability to creating Inventory Catalogs.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and roust have an amicable disposition.
University Degree in Computer/ Electronics Engineering or Computer
Science or related area

750

700

600

Senior Service Desk

Support A

Service Desk Support

At least seven years experience in hardware, software & network support

& service.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Proficient in all PC/Notebook/Server and peripheral hardware including
the functioning of microprocessors, Memory and other IC chips, general
circuits, etc.
Proficient in all desktop software products.
Capable of analyzing and diagnosing hardware & software problems
expeditiously.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least eight years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least six years.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Proficient in all PC/Notebook/Server and peripheral hardware including
the functioning of microprocessors, Memory and other IC chips, general
circuits, etc.
Proficient in all desktop software products.
Capable of analyzing and diagnosing hardware & software problems
expeditiously.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license
High Diploma degree in Computer / electronics or equivalent
At least five years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least three years.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.

650

Service Desk Support

A

Service Desk Support

B

Service Desk Support

C

Service Desk Support

D

Must possess valid Kuwaiti driving license.

High Diploma degree in Computer / electronics or equivalent
At least six years experience in hardware, software & network support &
service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least four years.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least four years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, minimum years of
experience is not required.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least two years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, minimum years of
experience is not required.
Microsoft Certified (MCSE).
Must be able to repair PC/Notebook/Server hardware at component
level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
Microsoft Certified (MCSE).

600

Technical Desk
Support

Technical Assistant

Asset Inventory
Controller

Must be able to repair PC/Notebook/Server hardware at component

level.
Proficient in most desktop software products.
Good Knowledge/skills in IP Telephone.
Should be dynamic and update his knowledge of hardware, software &
network continuously through further reading and Contractor organized
courses.
Capable of analyzing and diagnosing hardware, software & network
problems expeditiously.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree in Computer / electronics or equivalent
At least seven years experience in hardware, software & network support
& service
If the applicant has University Degree in Computer/ Electronics
Engineering or Computer Science or related area, the required years of
experience should be at least five years.
Microsoft Certified (MCSE).
Knowledge of hardware
Sufficient knowledge of desktop software. Should be able to install any
new software on PC independently.
Capable of analyzing and diagnosing User problems remotely.
Ability to ask leading questions in order to discover as much as possible
about a Users problem.
Fluent in English and preferably have knowledge of Arabic as well.
Good interpersonal skills and roust have an amicable disposition.
University Degree in Computer Science or related area
Excellent in English typing and preferably Arabic.
Good knowledge in Microsoft Office Suite software (Word, Excel, and
Outlook)
Fluent in English and preferably have knowledge of Arabic as well
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.
High Diploma degree or equivalent
Excellent in English and preferably Arabic typing.
Good knowledge in Microsoft Office Suite software (Word, Excel, and
Outlook)
Excellent knowledge of BMC Service Desk Express Application.
Fluent in English and preferably have knowledge of Arabic as well
Good interpersonal skills and an amicable disposition.
Must possess valid Kuwaiti driving license.

600

450

350