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Outlook Express And Microsoft Outlook
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Error Message
[Resolution to Errors]
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[Prepared By]

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 OUTLOOK EXPRESS / MICROSOFT OUTLOOK
ERROR CODES
SMTP SERVER LIST

Provider SMTP Server Provider SMTP Server

12 012.net.il Callsouth - Broadband smtp2.callsouth.net.nz
191 mail.191.biz Callsouth - Dial up smtp.callsouth.net.nz
191.it mail.191.it Cantv.net mail.cantv.net
Access4Less smtp.access4less.net cegetel smtp.cegetel.net
Active Network smtp.activenetwork.it Chariot Netconnect mail.vic.chariot.net.au
Actrix Networks mail.actrix.co.nz charter pop.charter.net
Adelphia mail.adelphia.net Charter mail.charter.net
akfree smtp.akfree.it cheapnet smtp.cheapnet.it
Albacom relay.albacom.net chello.pl mail.chello.pl
albacom smpt.albacom.net ciaoweb ciaosmtp.ciaoweb.it
Albacom smtp.albacom.net Cingular smtp.mymmode.com
alcotek smtp.alcotek.it Ciudad smtp.ciudad.com.ar
alice out.aliceposta.it Claranet relay.clara.net
aliceposta.it mail.tin.it Clear Net smtp.clear.net.nz
alise outmail.f2s.com click21 smtp.click21.com.br
AOL smtp.aol.com Club-Internet smtp.club-internet.fr
Arnet smtp.arnet.com.ar collegeclub collegeclub.com
Aruba smtp.aruba.it Colt.net (Germany) smtp.ipmail.colt.net
AT & T Wireless smtp.attwireless.net Columbia Power and Water mail.cpws.net
AT & T Worldnet imailhost.worldnet.att.net Comcast smtp.comcast.net
atlanet smtp.weblinea.it Comcast smtp.comcast.net
atlanet smtp.atlavia.it Cox - Central smtp.central.cox.net
Auna smtp.auna.com Cox - East smtp.east.cox.net
Bahrain Telecommunications Company batelco.com.bh Cox - West smtp.west.cox.net
Barak I.T.C mail.barak.net.il Cultura smtp.cultura.com.br
basilicatanet.it mail.basilicatanet.it CWCom smtp.ntlworld.com
bella.ci bella.ci Datamat mail.datamat.it
Bellsouth mail.bellsouth.net Demon post.demon.co.uk
Bezeq International mail.bezeqint.net Digitel Italia smtp.etmail.it
Bezeqint mail.bezeqint.net Dinajpur www.dinajpur.biz
Bitstop pangasinan.com Dream Net Internet mail.dreamnet.co.nz
Blu.it smtp.blu.it Earth Link smtpauth.earthlink.net
Bluebottle mail.bluebottle.com Easynet smtp.easynet.co.uk
bluelight.com smtp.mybluelight.com eircom.net mail2.eircom.net
Bluewin mail.bluewin.ch Elitel smtp.elitel.biz
BlueYonder smtp.blueyonder.co.uk Email.it smtp.email.it
bol.com.br smtp.bol.com.br Euronet NL smtp.euronet.nl
BRTURBO smtp.brturbo.com.br everybodycanadd itsverybad
BT Internet mail.btinternet.com Excite smtp.tiscali.it
BT Openworld mail.btopenworld.com EzySurf smtp.ezysurf.co.nz
BTClick smtp.btclick.com FastMail mail.messagingengine.com
BTTB mail.bttb.net.bd Fastweb smtp.fastweb.it
BusinessServe smtp.businessserve.co.uk Fastweb mailbus.fastweb.it
Cable One mail.cableone.net fastweb pop.fastwebnet.it
Cableinet smtp.blueyonder.co.uk Fastweb smtp.fastwebnet.it
Caiway smtp.caiway.nl fibertel.com.ar smtp.fibertel.com.ar
Free smtp.free.fr Lineone smtp.lineone.net
Free Telecom smtp.free.fr Lycos smtp.lycos.co.uk
Freedom2surf outmail.f2s.com lycos.it smtp.lycos.it
Freemail smtp.freemail.it Mac.com smtp.mac.com
freemail.it mail.freemail.it Madasafish smtp.madasafish.com
freemail.it (supereva) mail.freemail.it mail.quizil.net mail.quizil.net
freenet mx.freenet.de mail.ru smtp.mail.ru
freenet.de mx.freenet.de Mailsnare mail.mailsnare.net
Freeserve smtp.freeserve.co.uk Maktoob Mail mira0.maktoob.com
Galactica.it smtp.galactica.it McLink mail.mclink.it
Genie mail.genie.co.uk Mediacom mail.mchsi.com
GIGA smtp.giga.net.tw Mistral smtp.mistral.co.uk
Globe Net Communications smtp.globe.net.nz Momax smtp.momax.it
gmail smtp.gmail.com ms15.hinet.net ms15.hinet.net
GMX mail.gmx.net msoft.it smtp.weblinea.it
Go Daddy smtpout.secureserver.net mtel mail.mtel.net
go.com smtp.go.com NamesToday smtp.namestoday.ws
Haier Electronics smtp.haier-electronics.com NamesToday smtp.namestoday.ws
Hinet msa.hinet.net nerim.net astralblue@nerim.net
HiNet ms1.hinet.net netcabo smtp.netcabo.pt
HOTMAIL hotmail.co.uk Netexplora Chile mail.netexplora.com
hotmail mx2.hotmail.com Netlink mail.netlink.co.nz
Hotmail.com mx2.hotmail.com netscape smtp.isp.netscape.com
Hotmail.com mx1.hotmail.com Netscapeonline mailhost.netscapeonline.co.uk
Hotmail.com mx1.hotmail.com netvigator mail.netvigator.com
HotPOP.com smtp.hotpop.com Netvisão (Portugal) mail.netvisao.pt
I4U Internet Services mail.i4u.net.nz Netvisão (Portugal) mail.netvisao.pt
ic24 smtp.ic24.net NetZero.com smtp.netzero.com
IG smtp.ig.com.br neuf telecom smtp.neuf.fr
IHUG smtp.ihug.co.nz NGI smtp.ngi.it
INET inet.it Nildram smtp.nildram.co.uk
Infinito mail.infinito.it Noos smtp.noos.fr
InfoStructure -- GRR Technology smtp.grrtech.com novis (portugal) mail.novis.pt
InfoStructure -- InfoStructure smtp.mind.net ntl (uk) smtp.ntlworld.com
InfoStructure -- Klamath Falls Internet smtp.kfalls.net NTLWorld smtp.ntlworld.com
InfoStructure -- Medford Internet smtp.medford.net OneTel mail.onetel.net.uk
InsightBB mail.insightbb.com ono wanadoo.fr
Interbusiness (TI Easynet) mail1.cs.interbusiness.it oNo smtp.ono.com
INTERFREE mail.interfree.it Optonline (Cablevision's Optimum Online) mail.optonline.net
Internet Zahav sout.zahav.net.il Orcon mail.orcon.net.nz
internetlibero smtp.internetlibero.it outgoing.verizon.net tchrshelli
inWind mail.inwind.it P.C.T.S. ns.pcts.sk
IOL mail.iol.it Paradise Net smtp.paradise.net.nz
Iomart smtp.domain.ext PCHome smtp.pchome.com.tw
IPrimus Australia smtp.iprimus.com.au People PC smtpauth.peoplepc.com
Iprolink smtp.iprolink.co.nz People PC mail.peoplepc.com
istruzione.it istruzione.it Pipex smtp.dsl.pipex.com
ItalyMAIL mail.italymail.biz Pipex smtp.dial.pipex.com
ixpres.com smtp.ixpres.com pixius smtp.citilink.com
jumpy mail.jumpy.it Post Man mail.postman.net
Juno smtp.juno.com Poste.it relay.poste.it
Katamail smtp.katamail.com postino.it smtp.postino.it
Kataweb smtp.katamail.com Previdencia kiwi.previdencia.gov.br
la poste smtp.laposte.net prodigy xasa.com
Le neuf smtp.neuf.fr Prodigy(TELMEX)(México) smtp.prodigy.net.mx
Libero mail.libero.it promo.it smtp.promo.it
Lillinet smtp.weblinea.it Purplenet smtp.purplenet.co.uk
Quipo quipo.it Telenet (belgium) uit.telenet.be
R (cable Galicia) smtp.mundo-r.com telenet(belgium) uit.telenet.be
Radio Deejay Mail smtp.deejaymail.it telepac smtp.telepac.pt
RCP (PERU) amauta.rcp.net.pe Telepac ADSL (Portugal) smtp.telepac.pt
Reteitaly smtp.reteitaly.com telewest smtp.blueyonder.co.uk
Rogers smtp.broadband.rogers.com Telewest smtp.blueyonder.co.uk
RunBox smtp.runbox.com telkom smpt.telkom.net
Sapo (Portugal) mx.sapo.pt Telkomsa.net smtp.telkomsa.net
SBC Global (Yahoo Powered) smtp.flash.yahoo.com Telus smtp.telus.net
SBC Global (Yahoo Powered) smtp.nvbell.yahoo.com Telus.net mail.telus.net
SBC Global (Yahoo Powered) smtp.pacbell.yahoo.com Telvia.it smtp.telvia.it
SBC Global (Yahoo Powered) smtp.sbcglobal.yahoo.com Terra smtp.terra.es
SBC Global (Yahoo Powered) smtp.prodigy.yahoo.com Terra - BR smtp.sao.terra.com.br
SBC Global (Yahoo Powered) smtp.wans.yahoo.com Terra - BR - Recife smtp.rec.terra.com.br
SBC Global (Yahoo Powered) smtp.snet.yahoo.com Terra - España mailhost..terra.es
SBC Global (Yahoo Powered) smtp.swbell.yahoo.com Terra - España smtp.mailhost.terra.es
SBC Global (Yahoo Powered) smtp.ameritech.yahoo.com Terra - España smtp.mailhost.terra.es
SBC Yahoo DSL smtp.sbcglobal.yahoo.com Tesconet mail.tesco.net
sbcyahoo.dsl smtp.sbcglobal.yahoo.com TIM.it mail.posta.tim.it
Scarlet or Scarlet.be smtp.scarlet.be timenet ADSL smtp2.xdslnet.it
Screaming.Net smtp.tiscali.co.uk TimeWarner (Unknown At This Time)
SFR (French mobile telephone) smtp-auth.sfr.fr Tin.it out.virgilio.it
Shaw Canada shawmail.cg.shawcable.net TIN.IT free (funziona con Alice) mail.clubnet.tin.it
Shylex Telecomunicaciones smtp.shylex.net Tiscali smtp.tiscali.co.uk
SiFree.it smtp.simail.it Tiscali smtp.tiscali.it
sify.com mail.satyam.net.in Tiscali.de smtp.tiscali.de
skynet relay.skynet.be tiscali.es smtp.tiscali.es
Skynet.be relay.skynet.be Tiscali.nl smtp.tiscali.nl
Slingshot smtp.slingshot.co.nz Tnet mail.tnet.it
softhome.net mail.softhome.net t-online mailto.t-online.de
SouthNet smtp.southnet.co.nz Totalise mail.totalise.co.uk
Southwestern Bell mail.swbell.net tre smtp.tre.it
SprintPCS smtp.sprintpcs.com Tugamail mail.tugamail.com
Spymac mail.spymac.com TuttoGratis.it smtp.eutelia.it
StofaNet.dk mail1.stofanet.dk Tvtel tvtel.pt
sunrise (CH) smtp.sunrise.ch UKGateway smtp.ukgateway.net
Supanet smtp.supanet.com unitedemailsystems unitedemailsystems.com
supereva mail.supereva.it unitedemailsystems smtp.unitedemailsystems.com
SuperFree.it smtp.superfree.it UOL smtp.uol.com.br
sympatico smtp1.sympatico.ca UOL Sinectis Argentina relay.uolsinectis.com.ar
Tag Comunicazioni 64.94.0.31 US Cable smtp.warpdriveonline.com
TalkTalk smtp.TalkTalk.net USA.net smtp.postoffice.net
Tariffe.it smtp.tariffenet.it utenti interbusiness telecom mail.cs.interbusiness.it
TDC backup-mx.post.tele.dk Utopia Systems smtp.utopiasystems.net
tele2.fr smtp.tele2.fr utu.fi smtp.utu.fi
tele2.it smtp.tele2.it V 21 smtp.v21.co.uk
Tele2Internet virtual.everyday.com Verizon DSL outgoing.verizon.net
telecom mail.cs.interbusiness.it videobank videobank.it
Telecom (Alice) mail.tin.it virgilio out.virgilio.it
Telecom ADSL (Business) smtp.191.it Virgin smtp.virgin.net
Telecom ADSL (Business) mail.191.it Vispa mail.vispa.com
telecom italia 191.it Vivacity pop.Vivacity.it
Telecom Smart mail.tuttopmi.it Vodafone.it smtpmail.vodafone.it
Telecom Xtra smtp.xtra.co.nz Waitrose smtpmail.waitrose.com
Teleconomy Internet mail.191.it wanadoo smtp.wanadooadsl.net
TELEDISNET.BE mail.teledisnet.be wanadoo (France) smtp.wanadoo.fr
telefonica smtp.telefonica.net wanadoo España smtp.wanadoo.es
wanadoo.nl smtp.wanadoo.nl Ya.com smtp.ya.com
Web.de smtp.web.de Ya.com ADSL smtp2.adsl.ya.com
Webmail.is smtp.emailsrvr.com yahoo smtp.mail.yahoo.com.cn
Which Online mail.which.net yahoo yahoo.es
Windows Live Hotmail smtp.live.com Yahoo smtp.mail.yahoo.com
wooow.it smtp.wooow.it Yahoo (autentication needed) smtp.mail.yahoo.com
World-Net mail.world-net.co.nz Yahoo Argentina smtp.mail.yahoo.com.ar
Worldonline smtp.tiscali.co.uk yahoo.co.uk smtp.mail.yahoo.co.uk
www.gmail.com smtp.gmail.com yahoo.com.tw smtp.mail.yahoo.com.tw
www.qos.net.il mail.qos.net.il yahoo.com.tw stmp.mail.yahoo.com
www.tol.it smtp-tol.it Yahoo.de smtp.mail.yahoo.de
www.tol.it smtp.tol.it yahoo.es smtp.correo.yahoo.es
X-Privat mail.x-privat.org yahoo.it smtp.mail.yahoo.it
XS4ALL smtp.xs4all.nl ZeelandNet mail.zeelandnet.nl
xs4all.nl mail.xs4all.nl zero.ad.jp zero.ad.jp
Xtra smtp.xtra.co.nz Zonnet smtp.zonnet.nl

0x800CCC00 LOAD SICILY FAILED - Authentication did not load.

Try closing and restarting Outlook express
If still getting same error, wait 20-30 minutes for a server reset of your account then try again
It could be a corruption of the user account in Outlook Express. Try setting up a second identity and see if it works

0x800CCC01 INVALID CERTIFICATE CONTENT

Get the Outlook Express certificate re-issued by their authority server i.e. contact Microsoft Support.

0x800CCC02 INVALID CERTIFICATE DATE

Get the Outlook Express certificate re-issued by their authority server i.e. contact Microsoft Support.

0x800CCC03 USER ALREADY CONNECTED

You may be logged in on another machine. Close all connections on all machines wait 20-30 minutes and try again
Some mail servers will not recognize an improper disconnection. This will result in the account being 'Poplocked'. Either wait
20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the
account. This can normally only be done with accounts that have UNIX shells
If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or
something is wrong with your account

0x800CCC04, NO CONN, or Poor Connection to Mail Server

This can be caused by poor line quality or a problem with the server (ISP). Try restarting the computer
Check the Firewall Setting on the Computer

0x800CCC05 NOT CONNECTED TO SERVER

Can you get web pages? If so, you may have the wrong mail server typed in your account settings or the server may be down
Check the Firewall Setting on the Computer
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly.
Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC06 CONN SEND

Reconfigure Outlook Express Account
Check the Firewall Setting on the Computer
to re-install Outlook Express
Refer Customer to Microsoft or Computer vendor
0x800CCC07 WOULD BLOCK
Reconfigure Outlook Express Account. If this does not work to re-install Outlook Express. If this fails too, refer to Microsoft or
Computer vendor
If still cannot connect, wait 1 hour for a server reset (which is automatically done)

0x800CCC08 INVALID STATE

Reconfigure Outlook Express Account. If this does not work to re-install Outlook Express. If this fails too, refer to Microsoft or
Computer vendor
If still cannot connect, wait 1 hour for a server reset (which is automatically done)

0x800CCC09 CONN RECV

Reconfigure the Outlook Express Account
If this does not work re-install Outlook Express
Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC0A MESSAGE DOWNLOAD INCOMPLETE

This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl
and delete it. Reconnect and it should work
Repeat step 1 with a reboot before you check your mail again
You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing
headers or mail that do not conform to the mail RFC's can cause this

0x800CCC0B SERVER OR MAILDROP IS BUSY

Try to retrieve e-mail about once every 5 minutes. Alternatively, call your ISP help desk to make sure that the server hasn't
crashed
You may be logged in on another machine. Close all connections on all machines wait 20-30 minutes and then try again
Some mail servers will not recognize an improper disconnection. This will result in the account being 'Poplocked'. Either wait
20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the
account. This can normally only be done with accounts that have UNIX shells
If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or
something is wrong with your account

0x800CCC0C NOT INIT

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC0D CANT FIND HOST - Cannot locate server

This error can appear if you have 'notify me if there are any new newsgroups' selected but don't have a news account set up.
Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.
If Norton Antivirus is installed then read this article.
Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may
be down
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly.
Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC0E FAILED TO CONNECT - Cannot connect to server

This error can appear if you have 'notify me if there are any new newsgroups' selected but don't have a news account set up.
Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.
If Norton Antivirus is installed then read this article.
Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may
be down
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly.
Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC0F CONNECTION DROPPED

The modem or network cable was disconnected. If this happens frequently then try updating the modem drivers or adding an
Init string. Possible cause may be line noise.

0x800CCC10 INVALID ADDRESS - Address not known on server

Check the spelling in the TO: field of the e-mail. Delete the old message from the Outbox and then try it again.

0x800CCC11 INVALID ADDRESS LIST - Mailing list not known on the server
Check the spellings of the address list and try it again.
Check with the administrator (if any) to see if you have the correct access to the list from the terminal you are using.
Check with his system administrator to ensure he has correct access from the terminal account is logged in at.

0x800CCC12 SOCKET READ ERROR - Unable to send Winsock request

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel.
NOTE: You may need your Windows CD for this task!
Win9x and higher can do this from the Network Control Panel applet.
Customer may need Win9x .cab files, CD, or disks to do this.

0x800CCC13 SOCKET WRITE ERROR - Unable to read Winsock

This error sometimes appears when trying to download e-mails with an attachment. Having software such as Netnanny
installed can cause this to happen. Disabling the software can resolve this error.
Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your
Windows CD for this task!

0x800CCC14 SOCKET INIT ERROR - Unable to initialise Winsock.

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your
Windows CD for this task! In Windows XP sp2 and later open a command prompt and type "netsh winsock reset".

0x800CCC15 SOCKET CONNECT ERROR - Unable to open Windows socket

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your
Windows CD for this task!

0x800CCC16 INVALID ACCOUNT - User account not recognised

Check the spelling of the account name and re-enter the password taking care to spell it correctly.

0x800CCC17 USER CANCEL

You have pressed the cancel button
You may have mail that are missing headers, mail that does not conform to the mail RFC's or a corrupt or very large file
attachment on the mail server.
If you pressed cancel because it is taking a long while or is timing out then the pop3uidl file may be corrupted. Close your
Internet connection and all other programs. Find and delete the file, pop3uidl, reconnect and try it again.
If still the same error then delete pop3uidl and reboot before trying to check the mail again.

0x800CCC18 SICILY LOGON FAILED - Logon attempt failed

Check account information, making sure account is not case sensitive, close Outlook Express, restart the computer and try
reconnecting.
Create a different identity and see if it will logon on from this identity with the same information.
Make sure the account is still active with the ISP and that the ISP is not having an e-mail outllook.
0x800CCC19 TIMEOUT
This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl
and delete it. Reconnect and it should work
Repeat step 1 with a reboot before you check your mail again
You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing
headers or mail that do not conform to the mail RFC's can cause this

0x800CCC1A SECURE CONNECT FAILED - Unable to connect using SSL

Your ISP may not require an SSL connection. Turn off SSL in the e-mail account properties and try again

ERROR: 0x800CCCOF
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems,
or a long period of inactivity. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC0F
This error indicates that the Outlook Express connection was closed due to the modem/Router/Hub or network cable being
disconnected, which may due to noise on the phone line.
1. Check your Outlook Express Settings making sure that the POP3 and SMTP servers are as in the screenshots, and that your
full user name and password are correct.
2. If this is OK, check the internet connection.
If the still having problems, it could be that Outlook Express is itself corrupt.

ERROR:0x800420CD
Example -- Message #message number could not be retrieved.Account:'MSN Mail',Server:
'pop3,email.msn.com',Protocol:POP 3,Server Response:'March 19-21-Baton Rouge #193-First Book of the Play',
Port:110,Secure(SSL); No,Server Error: 0x800CCC90, Error Number: 0x800420CD.

The same e-mail message may be received several times, while other messages are not received at all.
Follow these steps to reconfigure the account.
1. Start Outlook Express.
2. On the Tools menu, point to Message Rules, and then click Mail
3. In the Select the Conditions for your rule box, click to select the Where the message size is more than size check box.
4. Click the size link in "Where the message size is more than size" in the Rule Description (click on an underlined value to edit
it) box.
5. In the Set size dialog box, type 1000, and then click OK.
6. In the Select the Actions for your rule box, click to select the Delete it check box, and then click OK.
7. Final message Rules window will appear and customer will find that a new Message Rule has been created.
8. Restart Outlook Express.
 POP3 ERRORS
POP3 (Post Office Protocol 3) Errors
Problems that occur with POP3 affect the download of your emails. These problems occur, either because of a
temporary glitch, file corruption, or because your account details are incorrect.
Checking your connection details are correct
Have you changed your account details recently? Make sure that you are not using CAPS LOCK while entering a
case sensitive password. There is a quick way to check that you are using the right password and username, by
connecting to the internet and using a program called a telnet client.
Telnet is program that allows you to access and talk to other computers, in this case you can pretend to be Outlook Express
and talk directly to the mailserver. This will allow you to see if it's your email account or Outlook Express that is at fault. This
should work with most versions of windows, although in Windows Vista you will need to add Telnet manually or download a
different telnet program, such as Putty.
1. Click the Start button, then RUN
2. In the RUN prompt, type 'cmd' (on Windows NT/2000/XP) or 'Command' on Windows 95/98/ME
3. In the new window, type 'telnet mail.plus.net 110' then press enter. Take care in your typing as you may not see
what you type so its easy to make a mistake. If you do, it's best to start again
4. You should be connected to the mail server - you should see the response +OK Hello there which confirms the mail
server is OK
5. Type in 'user your username' and hit the enter key (if your username was jsmith you would type 'user jsmith' )
6. You will then get a message +OK Password required - type in 'pass your password' and press enter (If your
password was opensesame you would type 'pass opensesame')
7. If it is correct, you will get an '+OK Well done' message. You are now in your mailbox and can be sure that
your email account details are correct

Outlook Express ERROR: 0x800420CB

The usual cause of this problem is the Outbox.dbx file, which could be corrupted.
To find and delete the Outbox.dbx file follow these steps
Click ‘Tools’, then ‘Options’
Click on the ‘Maintenance ‘tab
Click the ‘Store Folder’ button. This will open a new dialogue box
Highlight the URI in the ‘Store Location’ dialogue box. Right click and copy.
Close down Outlook Express. Open a browser such as Internet Explorer. Paste the URI into the ‘address’ field
A new window will appear showing all dbx files associated with Outlook Express.
Right Click on the outbox.dbx file and delete. Restart the computer and then outlook.

0x800CCC90 POP3 RESPONSE ERROR - Client response invalid

Check Outlook Express settings, make sure that POP3 and SMTP servers are correct, and that customer’s full user name and
password are correct.

0x800CCC91 POP3 INVALID USERNAME - Invalid username or username not found

Customer may have an anti-virus program running on the computer (exp. Norton Antivirus) and it is set to scan all emails
automatically.
Configure Norton Antivirus or appropriate OEM for configuring the antivirus programme as changing the settings within
Outlook Express will not solve the issue.

0x800CCC92 POP3 INVALID PASSWORD - Password not valid for account

This error indicates that Outlook Express is unable to authenticate against the POP3 server with the specified account name
and password, as entered in the account properties. This may be displayed to the customer as one of the following messages:
This process will show you how to check the Outlook Express settings to ensure that the POP3 server, SMTP server, username
and password are correct
Before you complete the steps below please ensure that you have checked the following:
1. Ensure that customer has correctly entered the POP3 account name and password in account settings, 2. Check that the
customer does not have Caps lock enabled on their PC (the password is case sensitive)
3. Check if the mailbox may be locked (if it is locked it will need to be left unattended for 24 hours)
4. Check that the customer has not exceeded their storage limit

0x800CCC93 POP3 PARSE FAILURE - Unable to interpret response

An email message in the user's mailbox contains invalid header information which is causing Outlook Express to produce this
error.
The message can be deleted from the server through Telnet. The second line of the message "Server Response 5" will reflect
the number of the message. (i.e., Error="Server Response 12" Delete message 12)
How to Telnet into the mailbox to delete a message:
Click the Start button, and choose Run
In the Open: field, type telnet
Click the OK button
From the Terminal menu, choose Preferences
Check the box next to Local Echo in the Terminal Options area
Click the OK button.
From the Connect menu, choose Remote System
Type pop3 server in the Host Name: field
Click the down arrow on the Port drop-down list and choose 110.
Click the arrow box on the Term Type: drop-down list and choose vt100.
Click the Connect button.
Type user (Email Address) and press the Enter key.
Type pass (customer’s password) and press the Enter key.
To see the size of the messages type: "list" (excluding the quotes) and then press Enter. To delete a particular message type:
dele followed by the number of the message to be deleted. To quit type: exit and then press Enter.
To delete a particular message type: dele followed by the number of the message to be deleted. To quit type: exit and then
press Enter.

0x800CCC94 POP3 NEED STAT - STAT command required

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
If this fails too, refer to Microsoft or Computer vendor

0x800CCC95 POP3 NO MESSAGES - No messages on the server

If this does not work then check whether the customer is able to access their emails from web mail
If so then refer the customer to Microsoft or their Computer vendor
Check for the Firewall Setting

0x800CCC96 POP3 NO MARKED MESSAGES - No messages marked for retrieval

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
Tell the Customer to Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC97 POP3 POPID OUT OF RANGE - Message ID out of range

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
Tell the Customer to Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor
 SMTP ERRORS
SMTP (Simple Mail Transfer Protocol) Errors

Problems that occur with SMTP affect your sending of emails. These problems can occur because of a temporary glitch (such
as another program blocking port 25 which is used by Outlook express to send emails). It is possible that the outgoing mail
server address is wrong. This should be relay.plus.net. This is the first thing you should check.
Testing your access to port 25
You can check to see if your email is being blocked by using a telnet client. If you can connect to the outgoing mail server on
port 25, this will confirm that your problem mostly likely lies with the Outlook Express application, or your settings. To do the
test:
1. Click the Start button, then RUN
2. In the RUN prompt, type 'cmd' (on Windows NT/2000/XP) or 'Command' on Windows 95/98/ME
3. In the new window, type 'telnet relay.plus.net 25' then press enter. Take care in your typing as you may not see what
you type so its easy to make a mistake. If you do, its best to start again
4. You should be connected to the mail server - you should see a response that begins with "220." which confirms the
port 25 is open. If you don't get the "220" response, either the mail server is not operating properly (check service
status), you're not connected to the internet or something on your system may be blocking port 25

If you run your own mail server and don't limit access to it, our network engineers may have blocked your access to port 25.
You will be contacted by support if this happens.

0x80042108 or SMTP_RESPONSE_ERROR. Outlook is unable to connect to your outgoing email server.

The above error message may occur if Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with the
e-mail server. The error message is frequently caused by one of the following reasons:

1. No connection to the Internet or incorrect account settings

2. User profile in Outlook is damaged
3. An e-mail item on the POP3 server is damaged
4. Incorrect configuration of AV software
5. Outlook Express has been removed from the computer or the installation is damaged
6. Incorrect configuration of personal firewall software
7. Delete suspicious messages from the mailbox.
8. Disable antivirus software. Please click here to go to the KM.
9. Delete and recreate the email client. Please click here to go to the KM.

0x800CCC60 SMTP RESPONSE ERROR - Invalid response

Check the SMTP Server setting for the Outlook
Check the Firewall setting on the computer
Reconfigure Outlook Express Account
If that fails, refer Customer to Microsoft or Computer vendor

0x800CCC61 SMTP UNKNOWN RESPONSE CODE - Unknown error code

Check the SMTP Server setting for the Outlook
Check the Firewall setting on the computer
Reconfigure Outlook Express Account
If that fails, refer Customer to Microsoft or Computer vendor

0x800CCC62 SMTP 500 SYNTAX ERROR - Syntax error returned

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails refer to Microsoft or Computer vendor
0x800CCC63 SMTP 501 PARAM SYNTAX - Parameter syntax incorrect
Check the Email address
Try Changing the Computer Name. Reset the Winsock Setting
Uninstall reinstall network adaptor
If this fails refer to Microsoft or Computer vendor

0x800CCC64 SMTP 502 COMMAND NOTIMPL - Command not implemented

Reconfigure the Outlook Express Account
If this does not work to re-install Outlook Express
Log into the Email account from Website and then logout
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC65 SMTP 503 COMMAND SEQ - Improper command sequence

Reconfigure Outlook Express Account
If that fails, refer to Microsoft or Computer vendor

0x800CCC66 SMTP 504 COMMAND PARAM NOTIMPL - Command not implemented

Reconfigure Outlook Express Account
If that fails, refer to Microsoft or Computer vendor

0x800CCC67 SMTP 421 NOT AVAILABLE - Command not available

Reconfigure Outlook Express Account
Try to login onto the Webmail
If that fails, refer to Microsoft or Computer vendor

0x800CCC68 SMTP 450 MAILBOX BUSY - Mailbox is locked and busy

Reconfigure Outlook Express Account
Check whether customer is able to access their emails from web mail
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC69 SMTP 550 MAILBOX NOT FOUND - Mailbox not found

Reconfigure Outlook Express Account
Check whether customer is able to access their emails from web mail
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC6A SMTP 451 ERROR PROCESSING - Error processing request

Reconfigure Outlook Express Account
Restart the Computer
If not, refer to Microsoft or Computer vendor

0x800CCC6B SMTP 551 USER NOT LOCAL - User mailbox is known but mailbox not on this server
Login to Webmail and moved the Latest mail to different folder
if still not working Check the Firewall Setting. Recreate the account
If this fails too, refer to Microsoft or Computer vendor

0x800CCC6C SMTP 452 NO SYSTEM STORAGE - No space to store messages

Help the customer to delete all unwanted emails from Outlook Express as well as from web mail. If this fails, refer to vendor
1. To delete mail, go to the main screen of Outlook Express. Click on ‘Inbox’. Left click on the mail you want to delete. Right
click and select delete OR click on the ‘Delete’ icon on the toolbar. This will send the mail to the ‘Deleted Items’ folder.
2 Multiple emails can be selected by holding the Shift key and the up/down arrow keys on the keyboard.
2. To permanently delete mail from the ‘Deleted items’ folder, Right Click on the ‘Deleted Items’ folder. Left click on ‘Empty
‘Deleted Items’ folder.
3. If the customer cannot see the Folder list (see below) then you need to enable the folder list.
4. To do this, click on ‘View’ from the Outlook Express Toolbar then click ‘Layout’.
5. A new dialogue box will appear. Put a tick in ‘Folder List’ then click ‘Apply’ and OK’.

0x800CCC6D SMTP 552 STORAGE OVERFLOW - Storage limit exceeded

Storage limit exceeded
1. Go to the main screen in Outlook Express
2. Click on Inbox (or the folder that you wish to delete emails from)
3. Select the email that you wish to delete or multiple emails by selecting the items by holding the Shift key and the up/down
arrows on the keyboard
4. Either right click and then selecting Delete or click the Delete option on the tool bar to send the mail to Deleted Items
5. To permanently delete email(s) right click on the Deleted Items folder and click Empty Deleted Items Folder

0x800CCC6E SMTP 553 MAILBOX NAME SYNTAX - Invalid mailbox name syntax
Reconfigure Outlook Express Account.
Restart the Computer
If not, refer Customer to Microsoft or Computer vendor

0x800CCC6F SMTP 554 TRANSACT FAILED - Transaction failed

Reconfigure Outlook Express Account
Check whether customer is able to access their emails from web mail
If still cannot connect, wait 1 hour for a server reset (which is automatically done)
If this fails too, refer to Microsoft or Computer vendor

0x800CCC78 SMTP REJECTED SENDER - Unknown sender

This is caused by having the incorrect e-mail address in the 'Reply To' field
Check with the Email or Broadband service provider if the email account you are using needs to be verified from their server.
How to fix SMTP Error 553 (0x800CCC78) problem?
In Outlook 2003 click Help and select About. The "About Microsoft Outlook" window opens. The first line shows the version
of the program you're using (for example, Microsoft® Outlook® 2003 (10.6515.6830SP2). It's that last part - "SP2" in the
example - that tells you which version of the service pack (SP) you have.
If it shows anything other than SP3, you'll need to download the latest Microsoft Office Service Pack from:
http://www.microsoft.com/downloads/details.aspx?FamilyId=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

0x800CCC79 SMTP REJECTED RECIPIENTS - Server rejected recipients

Talk the customer through these steps.
1.Error 550 is common due to the fact that mail(Email or Broadband Service provider) does not relay for third party mail
users. In other words, customers must specify their Email or Broadband Service provider address as their email address in the
account properties. Another possible cause for Error 550 is if the email address specified is not a valid address, i.e. missing @
symbol or a domain name. As shown above, the error specifically states that the recipient was rejected due to no authorized
destination groups, meaning that the SMTP server of Email or Broadband Service provider refused to use the specified email
address (in the account) as the senders address because it wasn’t a Broadband Service provider’s email address.
2. Check customer’s settings and ensure they comply with the Broadband Service provider’s setting.

0x800CCC7A SMTP NO SENDER - No sender address specified

This error occurs when the sender details in the Outlook Express configuration file are damaged, corrupt or missing.
To rectify this situation, make sure that the sender's email address is present and correct in your account settings.
Confirm your email address, and apply the changes if necessary.
If it is present, and correct, then delete and recreate your Outlook account.

0x800CCC7B SMTP NO RECIPIENTS - No recipients specified

This error occurs when the sender details in the Outlook Express configuration file are damaged, corrupt or missing.
To rectify this situation, make sure that the sender's email address is present and correct in your account settings.
Confirm your email address, and apply the changes if necessary.
If it is present, and correct, then delete and recreate your Outlook account
Check Firewall setting
If this fails too, refer to Microsoft or Computer vendor
 NNTP ERRORS
NNTP allows Outlook Express to function as a USENET (newsgroup) client. Problems with NNTP will mean that you either
cannot post to newsgroups or are unable to download the latest posts. In most cases problems will be as a result of incorrect
settings or a corrupt news posting. You can check your settings by reading the guide to setting up Outlook Express for
newsgroups. If there is a problem with USENET service, it will be indicated on the Service Status page.
1. Open Outlook Express and click on Tools then Accounts.

2. Click on the News tab, then click Add and choose News.

3. Enter your name and click on Next.

4. Enter your email address and click on Next.

5. Type in the name of our news server - news.plus.net. Then click Next, finish and then close.

6. You will then be asked the following question "Would you like to download newsgroups from the news account you
added?" Make sure that you are connected to PlusNet, then click Yes

7. To search for the PlusNet newsgroups, type PlusNet in the search field and all the PlusNet newsgroups will appear.
Highlight the groups you wish to subscribe to, then click the Subscribe button and then OK.
8. You will now see the groups to which you subscribed in the left hand column. To view a group, simply double-click it.

9. To see the latest postings to a group, click on Tools then Accounts, and select Get Next 300 Headers.

0x800CCCA0 NNTP RESPONSE ERROR - News server response error

0x800CCCA1 NNTP NEWSGROUPS FAILED - Newsgroup access failed
0x800CCCA2 NNTP LIST FAILED - LIST command to server failed
0x800CCCA3 NNTP LISTGROUP FAILED - Unable to display list
0x800CCCA4 NNTP GROUP FAILED - Unable to open group
0x800CCCA5 NNTP GROUP NOTFOUND - Group not on server
0x800CCCA6 NNTP ARTICLE FAILED - Message not on server
0x800CCCA7 NNTP HEAD FAILED - Message header not found
0x800CCCA8 NNTP BODY FAILED - Message body not found
0x800CCCA9 NNTP POST FAILED - Unable to post to server
0x800CCCAA NNTP NEXT FAILED - Unable to open next message
0x800CCCAB NNTP DATE FAILED - Unable to display date
0x800CCCAC NNTP HEADERS FAILED - Unable to display headers
0x800CCCAD NNTP XHDR FAILED - Unable to display MIME headers
0x800CCCAE NNTP INVALID USERPASS - Invalid username or password
 Remote Access Errors/RAS/DUN ERRORS
RAS/DUN (Remote Access Server/ Dial-up Network) Errors

RAS/DUN errors indicate problems with your dial-up or network system. Outlook Express is tied to your dial-up settings, so if
you open it, while not online, it can either automatically connect, or give you the option to connect. You should check your
connection settings within Outlook Express

0x800CCCC2 RAS NOT INSTALLED - RAS/DUN not installed

0x800CCCC3 RAS PROCS NOT FOUND - RAS/DUN process not found
0x800CCCC4 RAS ERROR - RAS/DUN error returned
0x800CCCC5 RAS INVALID CONNECTOID - Connectoid damaged or missing
0x800CCCC6 RAS GET DIAL PARAMS - Error getting dial settings
 WINSOCK ERRORS
Winsock (Windows Socket/ Socket2) Errors

Winsock is the windows component that Outlook Express uses for all its TCP/IP (internet) communication. Winsock errors are
usually caused by problems within the application/ operating system, sometimes as a result of bad configuration. They may
be temporary in nature, vanishing on a reboot. They may be the result of a corruption within either Outlook Express or
Windows.

0x800CCC40 WINSOCK WSASYSNOTREADY - Network subsystem is unusable

Reset the Winsock Settings –Start>>Run>>CMD>> NETSH WINSOCK RESET
Uninstall and Reinstall the Network Drivers
Restart the Computer
If this fails too, refer to Microsoft or Computer vendor

0x800CCC41 WINSOCK WSAVERNOTSUPPORTED - Windows Sockets cannot support this application

Check SMTP Authentication status in the client settings first. If SMTP authentication already in use, If the Email service
provider needs to verify the account please follow the procedure to verify the account
Reset the Winsock Settings –Start>>Run>>CMD>> NETSH WINSOCK RESET
Uninstall and Reinstall the Network Drivers
Restart the Computer
If this fails too, refer to Microsoft or Computer vendor

0x800CCC42 WINSOCK WSAEPROCLIM

0x800CCC43 WINSOCK WSAEFAULT - Bad address
0x800CCC44 WINSOCK FAILED WSASTARTUP - Unable to load Windows Sockets
0x800CCC45 WINSOCK WSAEINPROGRESS - Operation now in progress
This error appears if a Windows Sockets API is called while a blocking function is in progress
 INTERNET MESSAGE ACCESS PROTOCOL - IMAP ERRORS
IMAP (Internet Message Access Protocol) Errors

IMAP allows Outlook Express to store emails on the mailserver, allowing access to all your email, old and new from anywhere
you can access email. Problems that occur with IMAP are mostly the same types of problems that occur with the more
common POP3 mail system. If you were intentionally using the IMAP service, make sure that your settings are correct.

Because IMAP stores all your emails on the mailserver it is possible that a corrupt email (often with large attachments etc)
may be the cause of problems. If you think this has occurred, raise a Question to our Support Team using the Help Assistant.
Our network engineers will then investigate further.

0x800CCCD1 IMAP LOGINFAILURE - Login failed

0x800CCCD2 IMAP TAGGED NO RESPONSE - Message tagged

0x800CCCD3 IMAP BAD RESPONSE - Invalid response to request

0x800CCCD4 IMAP SVR SYNTAXERR - Syntax error

0x800CCCD5 IMAP NOTIMAPSERVER - Not an IMAP server

0x800CCCD6 IMAP BUFFER OVERFLOW - Buffer limit exceeded

0x800CCCD7 IMAP RECVR ERROR - Recovery error

0x800CCCD8 IMAP INCOMPLETE LINE - Incomplete data

0x800CCCD9 IMAP CONNECTION REFUSED - Connection not allowed

0x800CCCDA IMAP UNRECOGNISED RESP - Unknown response

0x800CCCDB IMAP CHANGEDUID - User ID has changed

0x800CCCDC IMAP UIDORDER - User ID command failed

0x800CCCDD IMAP UNSOLICITED BYE - Unexpected disconnect

0x800CCCDE IMAP IMPROPER SVRSTATE - Invalid server state

0x800CCCDF IMAP AUTH NOT POSSIBLE - Unable to authorize client

0x800CCCE0 IMAP OUT OF AUTH METHODS - No more authorization types