HP LaserJet, Color LaserJet and LaserJet MFP

Products - Boot Progress Indicator (BPI)

Overview
Boot process diagram
Boot Progress Indicator Stages and Phases
Stages and Phases
Stage 1 through Stage 3
Stage 4 through Stage 6
Troubleshooting Tables
General - All Supported LaserJets
Product Specific LaserJet
Supported Products

Overview

With new Firmware released (see table at bottom of document), many HP Laserjet now feature a six-stag
progress indicator on the control panel during boot-up. The purpose of the boot progress indicator is to p
a more comprehensive environment for observing and analyzing the boot progress for many of our Lase
devices. Previous LaserJets booted from a power-on reset, performed a memory count, and then transiti
between three blooming HP logos until the Ready screen appeared.

The boot progress indicator is a warranty feature intended to reduce the number of formatter replacemen
Currently, when HP Service and Support engineers visit the field, they do not receive sufficient informat
what is happening during device boot-up. This feature helps both end users and support engineers to gath
information about boot-time activities during device boot-up. End users will also be able to provide HP T
Support personnel the boot progress indicator data necessary to help provide over-the-phone fixes for
formatter issues instead of dispatching replacing formatters.

The boot progress indicator divides the boot process into different Stages and Phases. Each Stage and Ph
displays on the control panel and conveys the needed information to diagnose and fix formatter issues in
the MFP does not boot to Ready state.
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Boot process diagram

See the diagram below for a system-level overview of the booting process:
Figure 1: System-level overview of the booting process

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Boot Progress Indicator Stages and Phases

There are six total Stages between power-on and Ready state, represented by 1/6, 2/6, 3/6, 4/6, 5/6, and 6
the control-panel display.

There may be multiple Phases per each Stage which are shown on the control panel as A, B, C, D, E, and

Phases are processes or component checks that occur during a Stage which is considered completed whe
on the control panels as follows:

MFPs - when the letters are bold or have a black/gray box around them.
Single Function - when the letters are displayed. A/F, B/F, C/F..etc.

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Stages and Phases

The first, second, and third Stages do not contain any Phases.
The fourth Stage contains three Phases, represented by A, B, and C.

The fifth and sixth Stages each contain six Phases, represented by A, B, C, D, E, and F.

See the explanations and control-panel screens below for a more detailed illustration of each boot progre
indicator stage and phase:
NOTE: Screen shot below may be different depending upon products.

Stage 1 through Stage 3

Stage 1 through Stage 3 is represented from power-on until the operating system interacts with the firmw
display messages on the control panel.

Stage 1: Power-on

This is the first stage in which RAM is located and tested. It is marked with a 1/6 on the control panel (s
image below).
Figure 2: Stage 1

Stage 2: Operating system loads

In the second stage, different drivers are installed. At the end of the stage, the operating system is up and
running (see image below).
Figure 3: Stage 2

Stage 3: Firmware and JetDirect Check

This stage checks for a firmware and checks the status of the JetDirect Interface (JDI) (see image below)
Figure 4: Stage 3

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Stage 4 through Stage 6

Stage 4 through Stage 6 is represented from the time the operating system interacts with the firmware to
display messages on the control panel until the LaserJet comes to a Ready state.
Stage 4: File Systems Check

The OS file systems check utility (FSCK) verifies the different file systems as they load. The number of
systems loaded varies depending on system configuration. At the introduction of the boot progress indica
feature, three file systems represented by the letters A, B, and C on the control panel loaded as part o
stage (see image below). When each phase completes, its specific letter highlights or is displayed to indi
the corresponding actions are complete.

A: Hard Disk
B: Nand Flash and USB0, USB1, USB2, and USB3 Initialized

C: RAM0, Firmware Disk Initialized

Figure 5: Stage 4

Stage 5: Process and Component Initialization and Startup

The fifth and sixth stages each contain six phases, represented by A, B, C, D, E, and F on the control pan

During Stage 5, different processes in the firmware load. Each firmware process is represented by a diffe
letter on the control panel (see image below). When each phase completes, its specific letter highlights o
displayed to indicate the corresponding actions are complete.

A: Copy Processor Board - CPB Initialization Completed

B: JDI Completed

C: Service Manager Started

D: LJ.exe Started

E: ChaiVm Started

F: Copy Send Application - CSA Initialized

Figure 6: Stage 5

Stage 6: Process and Component Initialization and Startup

The sixth Stage, different components continue to initialize, each component represented by a different l
on the control panel (see image below). When each phase completes, its specific letter highlights or is
displayed to indicate the corresponding actions are complete.

A: Error Manager Initialization Completed

B: State Machine Completed

C: Device Attributes Manager - DAM Initialization Completed

D: System Variables Manager - SVM Initialization Completed

E: File System - FS Initialization Completed

F: DSSP Initialization Completed

Figure 7: Stage 6

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Troubleshooting Tables

The following General and Product Specific Boot Progress Indicator tables offer troubleshooting sugges

during the boot process of each specific product. Please remember that there could always be more than
issue or resolution to the below listed tables. When troubleshooting please keep an open mind and gathe
much info as possible. While booting each process that initiates/starts may continue to run in the backgro
These background processes could possibly still interfere during the boot process and cause a false resul
trying to troubleshoot.
NOTE: Products will appear in the table below as issues arise.

General - All Supported LaserJets

Stage Phase

Possible solutions

1. If LEDs Blink
1. Remove
RAM/DIM
M/CF and
reseat.
2. If LEDs do not
Blink
o

Remove
RAM/DIM
M/CF and
reseat.

Remove
the
formatter
and try
reseating it.

Replace the
Compact
Flash with
new image
if
supported.

or
o

Replace the
formatter if
above is
not

Capture
following
information

Possible reasons for

the hang

1. Did
LEDS's
blink?

1. No/Bad RAM
or DIMM or
CF/NAND

2. Did
Control
Panel
back light
turn ON ?

2. Corrupted
Boot Loader
Image

3. CP
showed
memory
count in
progress?
4. Is
Formatter
LED
(Heart
Beat)
blinking?
5. Is
Network
Cable
attached?
6. Is
Network
Card
External?
7. Any USB

Stage Phase

Possible solutions

Capture
following
information

Possible reasons for

the hang

devices
attached?

possible.

8. Any
External
EIO Hard
Disk
attached?
9. Engine
making
usual
noises?

1. If RFU INFLATE
ERROR is shown
on Control Panel
o

CLEAR
ALL RFU
ERRORS
from
BootLoade
r Menu.

2. If RFU
INFLATER
ERROR is still
shown on Control
Panel

1. Did
LEDS's
blink?
2. Did
Control
Panel
back light
turn ON ?
3. CP
showed
memory
count in
progress?

Perform an
RFU via
USB
Cable.

4. Is
Formatter
LED
(Heart
Beat)
blinking?

CLEAR
ALL RFU
ERRORS
from
BootLoade
r Menu.

5. Is
Network
Cable
attached?

3. If Compact Flash
is supported - For
ex: LJ CM4730

6. Is
Network
Card

Printer Internal
Drivers and/or OS not
loaded successfully.

Stage Phase

Possible solutions

Replace CF
with new
Image.

4. If none of the
above
o

Try Power
Cycle.

Replace
formatter.

1. If JetDirect Card is
installed
o

Remove
JetDirect
Card.
Power
Cycle

2. If Internal JDI

2 and
3

A
B
C

Remove
Network
Cable.

Power
Cycle

Disable JDI
and Power
Cycle.

1. If the hang
remains for more
than 30 minutes
o

Possible reasons for

the hang

External?

MFP
o

Capture
following
information

Remove all
USB

7. Any USB
devices
attached?
8. Any
External
EIO Hard
Disk
attached?
9. Engine
making
usual
noises?
1. Is
Network
Cable
attached?
2. Any USB
devices
attached?
3. Any
External
EIO Hard
Disk
attached?

1. Issue with JDI

4. What is
the BPI
stage
displayed
on the
Control
Panel?
1. Is
Network
Cable
attached?
2. Any USB

1. Issue with
Hard Disk Possible File
System Check.
May take
some time

Stage Phase

Possible solutions

Capture
following
information

Possible reasons for

the hang

devices and
Power
Cycle.
o

Remove
Internal
Hard Disk
and Power
Cycle.
Remove
External
Hard Disk
and Power
Cycle.

2. If none of the
above
o

5 or 6 A
B
C
D
E
F

Initialize
Hard Disk
and Power
Cycle.
Remove
Network
Cable and
Power
Cycle.

1. If JetDirect Card
is installed
o

Remove
JetDirect
Card.
Power
Cycle

2. If Internal JDI
o

Remove
Network
Cable.

devices
attached?
3. Any
External
EIO Hard
Disk
attached?
4. What is
the BPI
stage
displayed
on the
Control
Panel?
5. What
Phase is
displayed
on the
Control
Panel?

1. Is
Network
Cable
attached?
2. Any USB
devices
attached?
3. Any
External
EIO Hard
Disk
attached?
4. What is

(10-30
Minutes).
2. Issue with
NAND Flash,
USB0,
USB1,USB2,
USB3, RAM0
3. Issue with
RAM0,
Firmware Disk

1. CPB Issues
(MFP only)
2. Issue with
ChaiVM
3. File System
Issues

Stage Phase

Possible solutions
o

Capture
following
information

Power
Cycle

3. If none of the
above
o

Remove all
USB
devices and
Power
Cycle.

Remove
Internal
Hard Disk
and Power
Cycle.

Remove
External
Hard Disk
and Power
Cycle.

Attempt a
Hard Disk
Initialize.

Attempt a
NVRAM
Initialize.

Attempt a
Skipping
Disk
Load .

the BPI
stage
displayed
on the
Control
Panel?
5. What
Phase is
displayed
on the
Control
Panel?

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Product Specific LaserJet

NOTE: Products will appear in the table below as issues arise.

Possible reasons for

the hang

HP Color LaserJet CM3530 MFP

Stage Phase
1

n/a

n/a

Troubleshooting steps
More troubleshooting information will be added later.
The control panel hangs, but EWS indicates that the product is ready
and jobs will print.
NOTE: The display progresses through Stage 2, and then hangs with
just the HP logo displayed.

n/a

Replace the control-panel assembly.

More troubleshooting information will be added later.

A
4

B
C
A
B

Reseat the formatter.

Scanner communications error

Check the cables: At the top of the ICB, reseat the USB and
PCI-e cables. Also reseat PCI-e at the SCB (see Additional
Troubleshooting below).
Reseat the formatter.

Replace the SCB.

D
E
F
6

A
B

Hard disk drive (HDD) communications (error?)

Try a DISKINIT.
Reseat the HDD cable connections at the HDD and at the
formatter.

Replace the HDD.

NOTE: Early versions of FW will not boot without an HDD.
This was fixed with FW version 53.011.2

HP Color LaserJet CM3530 MFP

Stage Phase
1

n/a

n/a

Troubleshooting steps
More troubleshooting information will be added later.
The control panel hangs, but EWS indicates that the product is ready
and jobs will print.
NOTE: The display progresses through Stage 2, and then hangs with
just the HP logo displayed.

Replace the control-panel assembly.

B Restoring
NOTE: This is a normal indication of the Save /Restore
feature executing after a formatter replacement. The MFP will
then reboot to Ready .

C
D
E

Try disconnecting the network connection and see if the MFP boots
to Ready . Network issues have caused hangs at 6E.

F
HP Color LaserJet CM6040/CM6030 MFP
Stage Phase
1

n/a

n/a

n/a

Troubleshooting steps

A
4

B
C
A
B

C
D
E
F

Reseat the formatter.

HP Color LaserJet CM3530 MFP

Stage Phase
1

n/a

n/a

Troubleshooting steps
More troubleshooting information will be added later.
The control panel hangs, but EWS indicates that the product is ready
and jobs will print.
NOTE: The display progresses through Stage 2, and then hangs with
just the HP logo displayed.

Replace the control-panel assembly.

A
NVRAM - Read/Write issues may cause a delay or hang. Upgrade to
201005XXXXXX.
B

Printer is trying to Read and Write NVRAM values during

other initialization.

Priority interrupts may cause a crash.

6
C

We have seen CPE 10.2 (52.081.2) to help with hangs in this area.

D
E

Try disconnecting the network connection and see if the MFP boots
to Ready. Network issues have caused hangs at 6E.
Upgrade to CPE 10.2 - 52.081.2

F
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Supported Products
Below is the first Firmware version in which the Boot Progress Indicator was enabled.
Multi Function

CM6030 MFP_52.050.6
CM6040 MFP_52.050.6

M9050 MFP_51.050.6

CM4730 MFP_50.080.6

DS9250c_48.090.7

M3027 MFP_48.100.6

M5025 MFP_48.100.6

M4345 MFP_48.100.6

M3035 MFP_48.100.6

M5035 MFP_48.100.6

Single Function

P4015_04.060.1
CP6015_04.050.1

CP3505_03.060.1

P3005_02.080.1

CLJ4700_46.120.1

CP4005_46.120.1

CLJ5550_07.130.3

CP3525_06.040.1

P3015_07.040.3

CP4525_07.020.3

CP4025_07.020.3