THE FAST TRACK TO OPERATIONAL EXCELLENCE

Lisa Hunter...

Dallas/Ft. Worth (773) 991-0161 LisaHunter1014@gmail.com www.linkedin.com/in/LisaHunter1014

Highly agile and accomplished global company leader who optimizes performance to achieve large
scale productivity, revenue and profit gains. A pivotal and valued member of senior leadership,
appointed and promoted to mission-critical assignments throughout career. Recognized for building
high-performance teams and cultures of continuous process improvement. Adept in leading wide range
of company functions in myriad industry sectors and organizational structures. Blends problem-solving
skills, business savvy, subject matter knowledge and engaging interpersonal style to deliver results in
key performance areas.

Business Acumen Successfully managed multiple multimillion-dollar P&Ls in dynamic global business
environments and developed strategic vision to drive EBITA to new levels, resulting in $7.8M of profit
improvement.

Operational Excellence Implemented branch and division dashboards to monitor ongoing operational
performance, driving expense reductions of more than $13.6M over four-year period.

Process Improvement Executed 80+ projects resulting in 30 new Standard Operating Procedures that
boosted efficiencies, drove productivity, reduced cost and improved customer service.

Revenue Growth Implemented new service delivery offerings that enhanced customer loyalty and increased
revenue by more than $22M.

Business Expansion Integrated business units, internal consolidations and acquisitions to expand customer
offerings, increase revenue and streamline processes with no disruption in customer service all achieved
under budget and ahead of schedule.

Competencies that Form the Foundation of Business Success

Budgeting | Multisite P&L

Supply Chain Optimization
Transportation Management
Lean | Six Sigma Process Expertise
Inventory Management
Global Distribution Operations
Operating Expense Reduction

Revenue Growth
Customer Service | Innovative Solutions
M&A Due Diligence | Implementation
EBITA Improvement
Turnarounds
Global Trade Compliance
RFPs | Contract Negotiation

Driving Record-Breaking Achievement with Metrics that Matter

Vigilant Global Trade Services, Dallas, TX

2016 Present

A privately held company providing global trade compliance services.

BUSINESS OPERATIONS AND PROCESS CONSULTANT

Brought in based on prior relationship and reputation for expertise in business process improvement to develop
service differentiation models and supply chain-related trade compliance services to expand firms offerings. Assess
market and competitive conditions. Define internal requirements to design and execute the new capabilities.
Participate in customer and partner development strategies. Report to EVP.
Developed new go-to-market strategy, projected to generate $500K in revenue in one year.
Created target customer list, focused on business outsourcing of global compliance services, identifying over 100
prospective new clients.

Rexel USA, Dallas, TX

2012 2016
$15.2B global business serving the electrical distribution industry (acquired Gexpro Services GE Supply from General Electric).

GLOBAL OPERATIONS MANAGER Gexpro Services Division

Recruited back to this previously GE-owned company with P&L for $300M global BU to boost profitability as costs
were escalating due to lack of focus on cost control. Managed 17 branches/warehouses, six contract 3PL sites, and
28 customer sites with onsite teams and inventory. Led seven direct reports and extended team of 125+ full-time
and 75 contract employees in US and Europe. Implemented LEAN and other cost reduction initiatives and realigned
operations to support growth. Oversaw compliance, training, facilities, transportation, contracts, continuous
improvement, safety, inventory, warehousing and supply chain. Reengineered importation compliance process.
Developed and implemented KPI-based division, branch and customer dashboards to achieve continuous
improvement.

Reduced transportation expense 18%, generating $1.8M in annual savings on budget of $10.1M.
Increased EBITA 2.4%/$7.8M
Lowered OPEX between 5% and 6% YoY, delivering a cumulative savings of $13.6M.
Eliminated more than $180K in duties and taxes, saving 24% year over year.
Reduced professional services expense by $145K annually, saving $500K over four years.
Sponsored 80+ LEAN projects, documented and trained division on 30+ new SOPs.

American Red Cross, Chicago, IL

2008 2011

Global humanitarian organization providing training, disaster relief and recovery.

OFFICER | HEAD OF PREPAREDNESS

Recruited based on prior interaction with the organization as GE leader for Hurricane Katrina disaster relief recovery
and extensive personal community service history to grow volunteer base and revenue to fund disaster recovery.
With full P&L for $3M division, led team of three managers, extended team of 28 employees and 130 volunteers.
Developed organizational strategy to maintain agencys revenue performance during difficult economic period. Sold
and oversaw delivery of products and services. Designed and implemented recruitment strategies. Collaborated
with other agencies. Represented agency at public speaking events and panel forums. Reported to CEO.
Achieved year-over-year growth of 20% on products and services during economic recession.
Executed dozens of recruitment events, built base of more than 130 trainers and 2,800 disaster recovery
volunteers.
Earned Outstanding Achievement Award by City of Chicago for leadership in executing Best in Class CMAP Go to
2040 Project.

SIRVA, Inc., Westmont, IL

2006 2007

Global leader in providing relocation and moving services with annual revenue of $1.9B.

VICE PRESIDENT AND GENERAL MANAGER Military/Government

Recruited with full P&L for $180M global business segment to expand client portfolio, while streamlining operations
and optimizing profitability. Led team of three managers and extended team of 34 employees. Restructured team.
Consolidated international business shipments. Optimized supply chain. Secured new government contracts and
expanded distribution with agent partners.
Achieved 9% in overall cost reductions.
Eliminated $1.1M in unprofitable transportation lanes.
Grew military and government revenue by 8%.

GENERAL ELECTRIC (GE) CAPITAL, Chicago, IL

2001 2006

COMBINATION OF ROLES OF INCREASING RESPONSIBILITY AND APPOINTMENTS TO SPECIAL

ASSIGNMENTS
BY SR VP - GE AND CEO.

VICE PRESIDENT OF BUSINESS DEVELOPMENT, Equipment Services, 2003 2006

Led team of six in spearheading new business product and service offerings. Identified, developed and
implemented strategic growth initiatives using DMADV processes and tools. Developed and executed rigorous Six
Sigma DMADV new product introduction process; presented tollgate reviews to corporate for funding for continued
business growth and new services-focused division.
Led initiative that generated $3M in new service revenue.

DISASTER RELIEF MANAGER (special assignment by Senior VP - GE), 2005 2006

Appointed to lead GE business enterprise team for Hurricane Katrina recovery efforts in New Orleans, coordinating
disaster relief strategies across 11 GE businesses.
Oversaw variety of GE activities, donations and humanitarian efforts across 11 GE business units.

BUSINESS INTEGRATION MANAGER (special assignment by CEO), 2002

Appointed to lead cross-functional team of 238 in integrating $150M intermodal services business unit with $650M
rail business. Developed project plan, IT specifications, SOPs/processes, team alignment, asset valuation audit and
internal/external communication plans.
Completed fast-track project three weeks ahead of schedule and $1.7M under budget.

MASTER BLACK BELT, 2001

Mentored six Six Sigma DMAIC projects focused on cost reduction around railcar cleaning, blasting and
maintenance repairs.
Generated ~$2M cost savings.

GENERAL ELECTRIC (GE) SUPPLY, Shelton, CT

MANAGER, ACQUISTION INTEGRATION AND AUDITING, Shelton, CT, 1996 2000

1991 2000

Promoted based on prior success in optimizing client contract value to lead all compliance, financial and operational
auditing for 140 branches, global start-up operations and M&A due diligence, also leading acquired target company
integrations.

INTEL PROJECT TURNAROUND MANAGER, Phoenix, AZ (special project assigned by CEO), 1995
Appointed to turn around at-risk $80M customer project in 30 days.

Achieved all customer requirements and retained contract, earning reputation as client turnaround expert.
Resolved and collected $5M disputed accounts recievable billings.

NATIONAL ACCOUNTS MANAGER, Houston, TX

Called on variety of customers across range of industry segments.

Wrote largest order in company history, a record that stands today, valued at $38M.

Education
BA Marketing, Cum Laude
Sam Houston State University, Huntsville, TX