Business Operations Associate

ZS Associates (http://www.zsassociates.com) is a global leader in sales and marketing

consulting, outsourcing, technology and software. Our singular focus for more than 30
years has been to help global companies maximize their sales and marketing
organizations performance and results. Together, we design and implement strategies
that lead to greater market share, more competitive operations and better utilization of
todays latest technologies. From 21 offices around the world, ZS experts use analytics
and deep expertise to help companies make smarter decisions quickly and cost
effectively. We are particularly known for our strong presence in the pharmaceutical and
health care sectors, yet work across a range of industries.
ZS India Capability and Expertise Centers house more than 60% of ZS people
across two locations based in Pune and Gurgaon. Our teams work in conjunction with
onshore colleagues to deliver our sales and marketing projects to our clients. The
Centers primarily support client projects based in North America, Europe and East Asia
in the areas of Business Analysis, Business Operations and Business Technology.
ZS Business Operations group helps improve clients marketing and sales functions
and reduce costs. ZS identifies improvement opportunities and challenges, and design
new processes that deliver substantial improvements in effectiveness and efficiency. We
also offer outsourcing solutions that operate activities more effectively and at lower cost.
Job Description
Business Operations Associate (BOAs) enable and support our clients' sales and
marketing activities. BOAs operate and optimize business processes, perform analyses,
create deliverables and respond to client requests. As a BOA, you will:
Understand client business issues, operating business rules, data, and processes
Incorporate process changes in response to evolving business needs
Operate business processes for clients on a periodic basis. This includes
synthesizing data, performing quality checks and creating error free deliverables
Interact with internal or client teams to resolve any issues with process inputs
Respond to ad hoc requests from the clients relating to the deliverables
Identify and implement business process enhancements
Qualifications
Graduates from any engineering discipline, with not more than 2 years experience can
apply for this role. The common denominator in an individuals success is a strong
academic record and evidence of strong process orientation with the following skills:
Innate quality orientation with an eye for detail
Excellent task management and organizational skills
Problem solving skills and an ability to think through solutions in a structured
environment
Very strong verbal and written communication skills
Ability to work in a team environment. Global exposure or experience of having
worked in global cross office teams is preferred
Self-motivated with a willingness to take initiatives with a strong work ethic
Strong business acumen