CONFERENCE GUIDE

HEALTH EQUITY
the

PUSHING BOUNDARIES
Association of Ontario Health Centres (AOHC) 2010 Conference
June 10 & 11, 2010 Sheraton on the Falls, Niagara Falls, Ontario
MESSAGE FROM THE PRESIDENT

Health equity: pushing the boundaries and leading

the way beyond

Welcome to the expanding frontiers of health equity!

It’s been an interesting year of exciting undertakings by the govern-
ment – the Mental Health and Addictions Strategy, diabetes teams
expansion, low-income dental roll-out, the beginnings of a social as-
sistance review – as well as some setbacks, many of which have been
laid at the feet of a global financial crisis. And we are seeing the results
on the front line. In response, advocacy is increasingly taking its place
at the heart of who we are as providers, administrators and cheer- Joan Lesmond, AOHC President
leaders of community-governed primary health care.

When we began to think out loud about this year’s theme, the language we used was anti-oppres-
sion. AOHC’s work is guided by an anti-oppression framework that calls on the Board to commit
itself to embedding anti-oppression in all aspects of its governance policy, processes and practices.
Oppression was seen as manifest in racism, sexism, homophobia, heterosexism, transphobia, age-
ism, ableism and other forms of social exclusion; that it is pervasive, restricting, hierarchical and
dominant. The Board’s commitment is to increase access, participation, equity, inclusion, social
justice – eliminating barriers to full participation.

Sounds like us, all right.

But we had to change the language; replacing it with ‘Health Equity’. But the pushing must and
will continue. Pushing ourselves to name the oppressions that create barriers to accessing the care
that people need. Pushing ourselves to recognise the good work that we are doing in the elimina-
tion of those barriers and to do more and to do better. To acknowledge our part in maintaining
those barriers.

Difficult topics to grapple with, no doubt. And so we have worked hard to create a conference with
a difference – with liberal use of drama and storytelling, leavened with workshops that will satisfy
those who want to roll up their sleeves and those who are beginning to consider the issue and
those who simply want to learn. In the course of the two days, there will be multiple opportunities
for you to submit input to what will become a sector-wide charter on health equity – rather like
the Model of Care Charter that has clarified our common vision of who we are and what we do. This
is a continuation of that work. Because Every One Matters. Every single One.

Looking forward to meeting each and every one of you as we continue this rather important and
significant journey.

Sincerely and respectfully,

HEALTH EQUITY: PUSHING THE BOUNDARIES 1

AOHC CONFERENCE 2010

HEALTH EQUITY

the
PUSHING BOUNDARIES
Welcome to our conference with a difference
At this year’s gathering we’re taking three different approaches to interact with delegates and get
our message out to the wider world about the importance of increasing health equity in Ontario:

Creating a Health Equity Charter: We’re harnessing the energy and ideas you’re bringing to
the conference to create a Health Equity Charter. During the conference, you will be asked to
provide your input. At our final plenary session we’ll unveil the results of our efforts.

Dramatic presentations: Two of our plenary sessions will include a short dramatic perform-
ance that complements our selected theme. Programmed throughout the two days will be “snap-
shots”, brief pieces of theatre. And a large part of one plenary will be interactive.

Social media story-telling and charter-building: A social media story-gathering team is

joining us to gather insights and information to feed into the development of the health equity
charter we are crafting. They’ll help us create an interactive conference environment and also get
the health equity message out to the wider world in the days to come.
Watch out for our four-member reporting team – equipped with their cameras, iPad, iphones,
and laptops. They’ll be seeking your insights on how the conference is going. And be prepared to
put your own cell phones, blackberries, cameras and laptops to work developing our new health
equity charter.

Social Media Cheat Sheet

• View and comment on real-time coverage of the conference:
www.aohcconference2010.posterous.com
• Share your conference photos: upload to your Flickr account
and tag photos using aohc2010
• Share your experiences and thoughts: use your Twitter account to
"tweet" throughout the conference using the hashtag #aohc2010
• Help create our health equity charter: visit our wiki platform
via your smartphones, laptops or our “charter café” at
www.aohcconference2010.pbworks.com.
Login email: aohcconference@gmail.com
Password: healthequity
For more details on what these tools are and how to use them,
please see your social media story-telling and charter-building
insert or visit the Communications and Social Media table just
outside the main conference hall.

2 HEALTH EQUITY: PUSHING THE BOUNDARIES

CONFERENCE PROGRAM

Wednesday, June 9th, 2010 9:45 am Break

4:00 pm AOHC CONFERENCE and AGM REGISTRATION 10:00 am WORKSHOPS A

3rd floor
12:00 pm LUNCHEON
3:00 pm WELCOME RECEPTION FOR CENTRES’ Award ceremony
BOARDS OF DIRECTORS and live music
from the James Anthony
Upper Fallsview Studio A, 5th floor
Blues Society
All Board members from Community Health
Centres, Community Family Health Teams and
Aboriginal Health Access Centres are cordially
invited to attend this reception and meet other 1:15 pm PLENARY II
Board members from across Ontario. Act II: Stigma: marked, labelled, disappeared

7:00 pm ANNUAL GENERAL MEETING ■ Snapshot: I’m Still here…

Great Room B/C, 3rd floor
(pre-registration required) Pulling Back the Veil on Stigma

Dalhousie University’s Wanda Thomas

9:00–10:00 pm RECEPTION Bernard explores the importance of
Launch of video: Ontario’s Community Health understanding, and being conscious of,
Centres: Every One Matters stigma and how it impacts on the lives
Fallsview Studio A/B/C, 3rd floor of the stigmatised.

2:30 pm Break

2:45 pm WORKSHOPS B
Thursday, June 10th, 2010
4:45 pm NETWORKING SESSIONS: CFHTs, Communica-
7:00 am REGISTRATION tions Leads, eHealth/IM Professionals, Health
Promoters, LGBTQ, New CHCs, Nurses/Nurse
7:30 am Buffet Breakfast Practitioners, Physicians, Program Managers,
Social Workers
8:00 am EXHIBITS AND POSTER SESSIONS OPEN
or
5th floor
TOUR: Learn all about the newly-opened
8:30 am OPENING PLENARY Niagara Falls Community Health Centre
The Curtain Rises: Act I: The Players and the 20-year-old Centre de santé
communautaire Hamilton/Niagara which
Greetings from Niagara Falls Mayor Ted Salci is located in Welland, about 15 kilometres
from the falls. Along the way, you’ll hear the
Welcoming remarks from Joan Lesmond, history and health equity challenges of the
President, AOHC changing neighbourhoods.
DRAMATIC PRESENTATION: Six people,
6:30 pm AWARDS BANQUET DINNER
six stories
Enjoy a magical evening with multi-
COLOUR CODING: A SORRY STATE talented, singer-songwriter Ken Medema.
Blind from birth, Ken uses his heart to
Celebrated film-maker, Mitch Miyagawa,
listen to the stories of people in his
maps out our Canadian story of racism,
audience; then, using his amazing
colour coding and exclusion and the
improvisational gifts, he sings their
apologies that have not made the past
story back.
go away.

9:30 pm DANCE
■ Snapshot: Speak white, eh?!

HEALTH EQUITY: PUSHING THE BOUNDARIES 3

CONFERENCE PROGRAM

12:30 pm LUNCH AND KEYNOTE ADDRESS

Friday, June 11, 2010
The Honourable
David C. Onley,
7:00 am REGISTRATION Lieutenant Governor
of Ontario,
7:30 am Buffet Breakfast will deliver the
keynote address.
8:00 am EXHIBITS AND POSTER SESSIONS OPEN
5th floor
2:00 pm PLENARY IV
8:30 am PLENARY III
Act IV: So What??
Act III: Paedagogy of the Privileged

With the help of Dr. Margaret Where to from here? Taking

(Peggy) McIntosh, distinguished leadership in Health Equity in Ontario
author of ‘Unpacking the Invisible
The Wellesley Institute’s Bob Gardner,
Knapsack’ and Professor at the
who has prepared a health equity plan
Wellesley College Center for
for the Toronto Central LHIN, leads a
Research on Women (Massachusetts),
discussion on how to take leadership on
participants will examine privilege
health equity.
and unearned merit and how they
get in the way of breaking down
REFLECTIONS ON THE CONFERENCE
the barriers that stand in the way
of making progress on health equity.
Our program concludes with insights and
She is joined by Notisha Massaquoi,
learnings from Wanda Thomas Bernard
the Executive Director of Women’s
and Uzma Shakir, Atkinson Charitable
Health in Women’s Hands.
Foundation fellow and advisory board
member for the Colour of Poverty.
■ Snapshot: Life in a wheelchair: Look me in the eye
UNVEILING THE CHARTER: AOHC President, Joan Lesmond,
■ Snapshot: Unearned privilege: I’m OK
presents the results of our two day effort to create a health
equity charter.
10:15 am Break
3:30 CONFERENCE CLOSES
10:30 am WORKSHOPS C

Don’t forget your headsets for real time interpretation!

The plenary sessions for this conference are bilingual (English / French). Remember to pick up your
headset from the AudioVisual booth at the back of Great Room B/C. You will be asked to leave a
piece of identification with staff during the times you are using the headset.

The AOHC promotes a Scent-Free Workplace

In consideration to those who are sensitive to chemicals, AOHC
kindly asks you to refrain from wearing perfumes, colognes and
other scented products at its office and its events.

4 HEALTH EQUITY: PUSHING THE BOUNDARIES

WORKSHOPS AT A GLANCE
AOHC CONFERENCE 2010
Session A
Thursday, June 10th 10 am-12 pm
A1 Board staff dialogue: facilitating
beyond diversity
A2 Everything boards need to know
about the Accessibility for
Ontarians with Disabilities Act
A3 Poverty excludes participation:
one board’s initiatives to
reinforce authentic participation
A4 How to win advocacy campaigns
for positive social change
A5 A place to go when you have
no voice: evaluating a Family
Mentor Program
A6 Engaging and supporting
ethno-cultural communities
in health equity work
A7 Every one has a voice at the
table: sharing the journey of
SEOCHC to become an inclusive
organization
A8 Youth feel it, too! Programming
for youth who feel oppressed
A9 Is this your Canada?
Challenging the systemic racism
affecting First Nations children
A10 Growing Healthy: connecting
services to priority families
with young children
A11 Reviewing and revising BHO
Accreditation Program
Standards: What do you think?
A12 Le modèle de l’anti-oppression:
son application dans une
perspective Francophone,
gaie et séropositive.
Session B
Thursday, June 10th 2:45-4:45 pm
BOARD WORKSHOPS
B13 BOARD SUMMIT
B14 Root causes: poverty and racism
and the impact on health
B15 Un/Settling: creating space
for hope, safety and belonging
through expressive arts therapy
programming with LGBTQ
newcomer women
B16 Hidden secrets in your CHC
B17 Health for all
B18 Strengthening mental health in
cultural linguistic communities
B19 Engaging residents in
leadership training
B20 The successes of the South Asian
Diabetes Prevention Program
B21 Newcomer Women’s Services
(NEW) – a sharing circle on
reproductive health
B22 “Check it out: queer women
need paps, too!”
B23 Connecting services to the
uninsured: how to create
agreements with hospitals.
B24 Addressing culturally
and linguistically rich
communities: Best Start
Session C
Friday, June 11th 10:30 am-12:30 pm
C25 DiverseCity on board
C26 Community governance and
health equity: the role of
board in setting and monitoring
an equity agenda
C27 Les services de santé en
français : Donner forme
à l’équité en santé dans
l’environnement des RLISS
C28 Measuring progress towards
LGBT cultural proficiency
C29 Accessible AIDS treatment
and community empowerment
strategies for newcomers and
the uninsured.
C30 Getting ready for the new
Accessibility for Ontarians
with Disabilities Act
C31 Drugs, homelessness and
health: homeless youth speak
out about harm reduction
C32 Liberated communities:
bringing anti-racism back
C33 Using research to inform
and increase equity
C34 SexAbility
C35 Anti-Oppression 101
C36 Building on what we know:
developing a strategy to
support collective learning and
innovation in health equity
across the CHC sector
HEALTH EQUITY: PUSHING THE BOUNDARIES 5
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
SESSION A: Thursday, June 10th 10:00 am-Noon
See Workshops at a glance insert for locations.
A1 Board staff dialogue: facilitating beyond diversity
Centretown CHC: Alex Roussakis, Vice President; Christina
Marchant, Director of Community Health Promotion and Early Years
Active and engaged board and staff are essential elements
in enabling Community Health Centres to improve cultural
competence and diversity.
This workshop presents a method to facilitate board-staff
dialogues about cultural competency and diversity.
Participants will explore a process used in 2009 which
enabled staff and board members to directly acknowledge
when racism occurs, and assisted them to engage meaning-
fully in conversations about race.
The workshop is based on a process Centretown Community
Health Centre applies annually to encourage a more
inclusive workplace. Workshop presenters will describe the
planning steps, the role of staff team facilitators, and tools
used to facilitate discussion. They will describe community
context that shaped discussion, as well as the lessons
learned and recommendations to improve the process.
A2 Everything boards need to know about the
Accessibility for Ontarians with Disabilities Act
Tracy MacCharles, Past Chair of the Accessibility Standards Advisory
Council of Ontario
This workshop offers an overview of the new Accessibility
for Ontarians with Disabilities Act (AODA), as well as the
implications for health providers as new standards covering
customer service, buildings, transportation, employment,
information and communications are introduced. This
workshop will provide practical advice and discussion
opportunities on how to prepare and implement compli-
ance with the many changes required under the new Act.
A3 Poverty excludes participation: one board’s
initiatives to reinforce authentic participation
Lanark Health and Community Services: Jean Dunning, Chairperson;
Mary Gilmour, Past Chairperson; Kara Symbolic, Hinda Goldberg and
Donna Davidson (LHCS Staff)
This interactive workshop explores the actions taken by a
community-governed board to address inequities caused by
poverty. One of the poverty committee’s goals is to make
recommendations to the Board that include actions to
6 HEALTH EQUITY: PUSHING THE BOUNDARIES
empower community members living in poverty so they
can fully participate in decisions about their own health.
The workshop will outline the mandate, goals, progress and
lessons learned by the Board committee. It will also offer
details on developing an organizational poverty audit.
Participants will be invited to discuss how the boards at
other organizations might design similar action plans.
A4 How to win advocacy campaigns for positive
social change
LAMP Community Health Centre: Russ Ford, Executive Director, LAMP
Building successful advocacy campaigns without enjoying
the benefits of political, financial or social power forms the
theme of this workshop. Participants will explore a range of
case studies and will also learn about an advocacy frame-
work that can be applied in any community situation
where a campaign for positive social change is required.
Presenters will also provide an overview of resources and
literature that can be used when planning winning advo-
cacy strategies.
A5 A place to go when you have no voice:
evaluating a Family Mentor Program
Barrie Community Health Centre: Lorna Avery Cooper, Community
Health Worker – Coordinator of Mentor Program; Students from
Lakehead University’s Department of Social Work
Learn about an evaluation of a program that matches
young parents with mentors. The mentors enable the
parents to access information on basic parenting skills,
community services and programs. Mentors also accom-
pany families to appointments, and to programs and
services throughout the community. Program participants
tend to be young moms who request assistance and support
to maneuver through our various social systems. This
workshop will provide an overview of the program, the
evaluation methodology and the results of an evaluation
conducted by four placement students from Lakehead
University’s Department of Social Work.
A6 Engaging and supporting ethno-cultural
communities in health equity work
Jointly presented by Kitchener Downtown Community Health Centre,
Kitchener and Pinecrest Queensway Community Health Centre, Ottawa.
Empirical studies and experience have shown that engaging
and empowering ethno-cultural communities is one of the
most effective tools in achieving access and equity for these
communities. For many organizations today, the question
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
is how to engage ethno-cultural communities / get engaged
with them in the health equity work. This interactive
workshop will present three working models that have
successfully addressed this question by building on com-
munity strengths and wisdom. Participants will learn about
culturally-competent engagement strategies for volunteer
leaders as well as appropriate anti-oppressive and culturally-
competent workplace practices needed to ensure a safe and
respectful work environment and experience for everyone.
The second half of the workshop will focus on engaging
and supporting ethno-cultural youth and will also provide
practical tools that may be used to initiate similar programs
at your CHC. Come and listen to ethno-cultural volunteer
leaders who are determined to push the boundaries to
increase health equity and equitable access for their
communities.
A7 Every one has a voice at the table: sharing
the journey of SEOCHC to become an inclusive
organization
South East Ottawa CHC: Leslie McDiarmid, Executive Director;
Mohamoud Hagi-Aden, Community Connections Coordinator
South East Ottawa Community Health Centre continually
strives to be an inclusive organization and uses a multi-
faceted approach to achieve this outcome. This workshop
will outline the process and the pitfalls to becoming an
inclusive organization where Every One feels that he/she
has a voice and can contribute to the vibrancy and effect-
iveness of the organization.
The SEOCHC journey had a number of distinct but comple-
mentary approaches to “inclusiveness” that included:
consultation with key stakeholders during our strategic
planning process (e.g. community members, partners, staff,
volunteers); compilation of a community profile to inform
hiring, program planning, implementation and evaluation;
organizing multicultural community forums; completion of
a yearly staff survey to determine a linguistic and cultural
profile of staff and identify competencies and gaps; organ-
ization of yearly staff training on cultural competency and
diversity; a comprehensive and systemic review of policies
and procedures particularly those pertaining to diversity;
and the formation of a Multicultural Advisory Group to
advise Board and management on policy development,
hiring practices, and access of services, etc. The Centre
embarked on this journey to create a welcoming and
inclusive environment where Every One feels as though
they Matter. While these endeavours have been successful,
the Centre continues to challenge itself to further improve
its service delivery capacity and create a healthy and
equitable environment for all.
A8 Youth feel it, too! Programming for youth
who feel oppressed
Jim Clendinning, Registered Social Worker; Elizabeth Russell,
Registered Nurse; Amy Nagel, Health Promoter; Ellen Jones,
Registered Social Worker, The Youth Centre
Youth readiness to access health care can be impeded by
mechanisms of oppression, domination and injustice.
Youth are often thwarted by adultist, social and economic
forces. In an adult-driven culture, youth have little voice to
identify their needs and are sometimes silenced by stereo-
typical views and systemic barriers. Societal views of teenage
pregnancy are critical of the individual decisions each
women makes. LGBT youth feel oppressed by the dominant
heterosexist views of what normal sexuality is. Young males
demonstrate a gender-based stereotypical identity that values
toughing it out and avoiding health care involvement. In a
communication-obsessed culture, shy youth are disadvan-
taged, unable to adequately connect with their peers. The
stigma of associated with mental illness discourages mentally
ill youth from seeking treatment.
The Youth Centre emphasizes the development of programs
and services to address the barriers that impede youth
access to participation in health-promoting activities. The
Centre’s programs and services positively affect youth’s
learned views of adult health care providers and improve
their resiliency in oppressive circumstances. Programs to be
highlighted include: Pride Prom, Conversation Skills Group,
Young Parent Support, Young Males’ Health workshop,
Talking About Mental Illness in schools and clinical
programming.
A9 Is this your Canada? Challenging the systemic
racism affecting First Nations children
Melanie Ferris, Aboriginal Health Promotion Consultant,
Best Start Resource Centre at Health Nexus
This session will help participants better understand the
systemic barriers that First Nations people face in trying to
lead healthy lives in Canada. It will also provide insight
into how governments allow these barriers to continue
despite their adverse effects on the health of Aboriginal
children, their families and their communities. The work-
shop will offer concrete steps ordinary Canadians can take
to support Aboriginal People’s fight for equity. A major
focus of the workshop will be the groundbreaking work
being done by Dr. Cindy Blackstock who has been a leader
in challenging the federal government’s inequitable
practices. Through a partnership with the Assembly of First
Nations, Dr. Blackstock has launched one of the very first
human rights tribunals against the federal government.
HEALTH EQUITY: PUSHING THE BOUNDARIES 7
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
A10 Growing Healthy: connecting services to priority
families with young children
Tara Templin and Wanda Romaniec, Carlington CHC; Annie Lachance,
Overbrook-Forbes Community Resource Centre
There is strong evidence to support the effectiveness of
early childhood health and social programs. They promote
children’s healthy growth and development, and allow for
the early detection, prevention and treatment of illness
and developmental delays. Despite the availability of these
services in Ontario many families do not access them,
which possibly accounts for at least some of the continued
disparities in early childhood developmental outcomes. A
two-year “Growing Healthy” pilot project was conducted in
two Ottawa communities, selected according to specific
health and development outcomes that can be influenced
by intervention. This workshop will present and discuss the
evidence from the pilot project, which aimed to improve
equity and access to preventive services for priority families
through inter-organizational integration. Participants will
hear how targeted organizational and system level integra-
tion interventions have improved priority families’ access
to care.
A11 Reviewing and revising BHO Accreditation
Program Standards: What do you think?
Barbara Wiktorowicz, Executive Director, COHI
The Building Healthier Organizations (BHO) Accreditation
Program Standards and processes are currently being
reviewed and revised. This workshop is an opportunity for
those participating in BHO to provide input about how the
BHO Standards and processes should be revised, focusing in
particular on how they could be enhanced to better support
organizations in efforts to provide services equitably. This is
a participatory workshop. Key questions will be posed to
stimulate participants’ discussion, along various dimen-
sions, including policy/leadership level measures, service
accessibility measures and HR measures that impact the
promotion of equity. Participants will have an opportunity
to hear and discuss each other’s recommendations.
A12 Le modèle de l’anti-oppression: son application
dans une perspective francophone, gaie et
séropositive (in French)
Marcel Grimard M.Ed. D. Ed (abt), coordonnateur en santé sexuelle;
Francoqueer-Action Positive
Lorsqu’il vient temps de définir un modèle d’intervention
pour les organismes en santé et services sociaux, plusieurs
intervenants en viennent à penser que le modèle anti-
8 HEALTH EQUITY: PUSHING THE BOUNDARIES
oppression est le plus approprié dans les environnements
sociaux définis par la multiplicité des identités.
Or plusieurs analysent ou, nous devrions dire, limitent
l’application du modèle à quelques marqueurs identitaires
qu’ils rencontrent le plus fréquement dans leur pratique
quotidienne tels que la race, le genre, le statut socio-
économique. Ce réflexe est plus que compréhensible
puisque les intervenants de première ligne travaillent le
plus souvent avec les individus s’identifiant aux marqueurs
ci-haut mentionnés.
Cependant, limiter le modèle anti-oppression prouve une
incompréhension dans son application.
Cette conférence démontrera comment le modèle de l’anti-
oppression s’applique aux communautés francophones
minoritaires, puis s’attardera à démontrer son application dans
une perspective de l’intersection des marqueurs identitaires de
l’orientation sexuelle, des handicaps, de la race, du niveau
socio-économique, et géographique. Bref, nous présenterons
une approche fondée sur la géographie des identités.
SESSION B: Thursday, June 10th 2:45-4:45 pm
See Workshops at a glance insert for locations.
B13 BOARD SUMMIT
Board members of Community Health Centres, Community
Family Health Teams and Aboriginal Health Access Centres
will have an opportunity to talk about issues of concern.
B14 Root causes: poverty and racism and the impact
on health
Denise Brooks, Hamilton Urban Core Community Health Centre;
Floydeen Charles-Fridal, Black Health Alliance; Alexander Lovell,
Research Associate; Simone Atungo, Community Development and
Integration, Mount Sinai Hospital
The Inner City Health Strategy Working Group is an initia-
tive of Hamilton Urban Core that brings together commun-
ity agencies, advocates, researchers and representatives across
four communities of common interest. The Strategy is
focused on the impact of poverty, racism and the racializa-
tion of poverty on health and well-being. The pernicious
effects of poverty represent a significant health barrier.
Critical as it is as a determinant of worse health outcomes,
poverty alone does not explain – and, indeed, denies – the
lived reality of the tens of thousands who are also affected by
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
racism. The workshop will help to advance understanding of
the “inner city” context and the interplay between racism,
poverty and health. It will engage participants in a discus-
sion of the findings and implications of a recent Inner City
Health Strategy Working Group study that examined the
impact and lived experience of racism and poverty on the
health of individuals in four inner city settings: Hamilton’s
downtown urban core and the communities of Malvern,
Parkdale, and Rexdale in the City of Toronto.
B15 Un/Settling: creating space for hope, safety
and belonging through expressive arts therapy
programming with LGBTQ newcomer women
Access Alliance Multicultural Health and Community Services:
Roxanna Vahed, Community Health Worker/Stepping Up Project
Coordinator
This workshop will introduce participants to an expressive
arts-based program for newcomer, immigrant and refugee
lesbian, bisexual, queer, questioning women – inclusive of
cisgender, transgender and transsexual women, as well as
women with trans experience in Toronto. This program,
part of the Stepping Up project, has engaged service
88%
OF CANADIAN EMPLOYERS
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providers and community members in identifying anti-
oppressive, inclusive practices for implementing arts-based
programming to address the needs of LGBTQ women
(including isolation, experiences of violence, migration
and exclusion).
A key focus of the workshop will be Access Alliance’s
comprehensive care pathway approach that combines
individual support, community development and com-
munity health programming often conducted in partner-
ship with other community-based agencies. The workshop
will share selected key research findings that have emerged
from the program. Participants will leave with a greater
understanding of key considerations for developing and
implementing programs for LGBTQ newcomer, immigrant
and refugee women.
B16 Hidden secrets in your CHC
Wendy Talbot, Executive Director, NorWest CHC
The staff in your Community Health Centre is one of your
most important assets. Do you know who they are? Our
health centres are diverse and complex. They represent
many cultures, levels of education, income and accessibility
LET’S GIVE THEM A HAND
We can help you provide the tools to face the challenge of maintaining
that all-important balance between work and personal life.
Because we take your needs to heart, we huddled together and came
up with the Health is CoolTM program to help you build a prevention-based
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Talk to us.
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HEALTH EQUITY: PUSHING THE BOUNDARIES 9
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
challenges. Within health centres, there is one population
that may be hiding, unrecognized, marginalized, or worse,
discriminated against. These people are in your staff teams,
they are your clients. They come in all colours, genders, ages,
shapes and sizes. They are gay, two-spirited, lesbian, bi and
Trans and are everywhere.
CHCs are leaders in dealing with differences, so why is this
population still marginalized? Why is it okay to discriminate
against us and why do some CHCs make excuses for it?
Religious or cultural differences are not an excuse. If we
condemn discrimination based on skin colour, the shape
of ones eyes or language then why is it still okay to malign,
hate and hurt LBGT people? This workshop will address
these issues.
B17 Health for all
Abeer Majeed MD CCFP, Family Physician, Queen Street West
Community Health Centre; Ritika Goel MD, PGY-2 Family Medicine,
University of Toronto
Currently, only a small percentage of uninsured people in
Canada can access health care services. Health care is being
transformed into an apartheid system in which immigra-
tion status determines exclusion or inclusion.
This workshop explores the role health professionals can
play in working for positive change, using a social justice
and human rights framework. Current systems, policies
and regulations as they impact the health of uninsured
migrants will be juxtaposed with the right to health
legislated by international law. The extent to which
international law is incorporated into Canada’s constitution
and provincial legislation will also be analyzed, particularly
as it affects the health of migrants. Present restrictive
federal and provincial policies will be contrasted with
Canadian values concerning the importance of universal
access to health care.
B18 Strengthening mental health in cultural
linguistic communities
Kitchener Downtown Community Health Centre: Gebre Berihun,
Health Promoter
This workshop focuses on a project targeted at seven
cultural-linguistic communities in the Waterloo Region.
The project promotes mental health through capacity
building, leadership training, education and empowerment.
Its outcome: positive change for the cultural linguistic
communities, mental health practitioners, and those
involved in planning for the health and social system.
10 HEALTH EQUITY: PUSHING THE BOUNDARIES
A major focus of the workshop will be the encouragement
of community mental health leadership and the use of
mental health navigators. The workshop will also feature
lessons learned concerning the role of culture in mental
health, and the importance of building reciprocal collabora-
tion between mental health organizations/practitioners and
cultural linguistic communities.
B19 Engaging residents in leadership training
New Heights CHC: Judith Otto, Community Health Worker; Maleda
Mulu, Community Health Worker
Participant Testimonials: Community Residents Denise Earle, Said
Mohammed and Daffodil Davis
This workshop focuses on a leadership training program
designed to offer local residents support addressing the
critical issues in their lives. In addition to providing
support, the program also encourages community building
by igniting resident engagement with institutions, polit-
icians, local businesses and other neighborhood residents.
During the workshop, participants in the program will
provide an overview of the process. There will be case studies
and visual presentations from the Lawrence Heights com-
munities as well as an analysis of why resident engagement
in leadership training is so important in building commun-
ities and facilitating effective leadership. Beyond learning
about the required components for capacity building,
workshop participants will also have a chance to build
action plans to apply in their own community settings.
B20 The successes of the South Asian Diabetes
Prevention Program
Flemingdon Health Centre: Heba Sadek, Manager, Health Promotion
and Neil Stephens, Project Coordinator
Learn the details of a successful program that prevents
diabetes in the South Asian community and ensures
equitable access to diabetes prevention services. The project
is mounted in collaboration with Social Services Network
and is funded by Toronto Central LHIN. Some features of
the program to be explored include mass screening for
pre-diabetes; language specific and culturally relevant
workshops; referrals to locally available services and
resources; and a strong commitment to overcome transpor-
tation barriers that keep community members from
accessing the diabetes prevention services they need. The
workshop will shed light on the potential of this program
to serve as a framework for implementing targeted, com-
munity-based, prevention-focused programs through equity
and diversity lenses.
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
B21 Newcomer Women’s Services (NEW):
a sharing circle on reproductive health
Maya Roy, Newcomer Women’s Services and Angela Byam,
Newcomer Women’s Services
This workshop focuses on a community-based, highly
participatory peer-led program that uses a “sharing circle”
to engage newcomer immigrant women of colour on the
sensitive topic of reproductive health. The workshop’s
format reflects the program’s approach: participants will be
invited to join a sharing circle to talk about the use of
feminist methodologies when working with newcomer
immigrant women of colour as well as the systemic barriers
standing in the way of newcomer women of colour access-
ing female reproductive health services.
This workshop will demonstrate how a sharing circle can
serve as a safe space for newcomer immigrant women and
will explore the potential of this approach to improve
access to services for newcomer immigrant women of
colour. It will also draw out wider implications for settle-
ment and health service workers, as well as for Canadian
health and social policies overall.
B22 “Check it out: queer women need paps, too!”
Arti Mehta, Women’s Programming Coordinator, Planned Parenthood
Learn about a health promotion campaign that challenges
the homophobia and heterosexism in primary health care
settings which all too often prevent lesbian, gay, bisexual,
queer and other women from accessing Pap testing. The
campaign educates service providers in delivering culturally-
competent care and empowers LGBQ women. Workshop
participants will gain a thorough understanding of how an
anti-oppression lens can create high impact health promo-
tion campaigns. They will learn inclusive practices for
working with LGBQ women and explore the latest research
finding on LGBQ women and Pap tests. Through role play
they will also learn concrete skills.
Exciting prizes – Three chances to win!
• Exhibit Passport Raffle – Enter to win an overnight
stay for two at the Sheraton on the Falls
• Submit your conference evaluation for a chance to
win a desktop printer from Dell
• Final Plenary door prize: Charity Village Campus
e-learning bundle worth $500
See page 16 for details.
B23 Connecting services to the uninsured:
how to create agreements with hospitals.
Simone Atungo, Director, Community Development and Integration,
Mt. Sinai Hospital, Toronto; Rick Edwards, Director, Community
Engagement and Urban Health, St. Joseph’s Health Centre, Toronto;
Linda Gardner, Diversity and Community Access Coordinator, Women’s
College Hospital, Toronto; Sarah Hobbs, Executive Director, Planned
Parenthood, Toronto; Anthony Mohamed, Diversity and Special Projects
Coordinator, Inner City Health Program, St. Michael’s Hospital, Toronto;
Angela Robertson, Director, Equity and Community Engagement,
Women’s College Hospital, Toronto; Planned Parenthood, Toronto;
St. Joseph’s Health Centre, Toronto; St. Michael’s Hospital, Toronto;
Women’s College Hospital, Toronto
Tens of thousands of people living in Ontario lack any kind
of health coverage. Most are newcomers, either waiting to
clear a mandatory three-month waiting period for OHIP
coverage or waiting to claim residency status. CHCs are
currently the only primary health care setting in Ontario
that receives funding to provide the uninsured with access
to primary care and health promotion services free of cost.
This workshop explores scenarios in which these uninsured
clients require expensive hospital care.
Facilitators will present examples of five Toronto hospitals
forging agreements with CHCs so clients can access hospital
services at reduced rates. This session will cover the de-
velopment and challenges of developing these agreements.
It will also explore the evolution of a Toronto-wide agree-
ment designed to institutionalize the hospital/CHC rela-
tions and build service consistency for the uninsured client
population. A sample agreement will be circulated and
participants will work through a preliminary plan to
prepare for their own hospital/CHC agreements.
B24 Addressing culturally and linguistically rich
communities: Best Start
Dani Grenier-Ducharme, Children’s Services Manager;
Ann Batisse, Chair, Aboriginal Network
Since it’s inception in 2005, the Timiskaming Best Start
Network has identified a culturally-competent service system
for children as one of its major priorities. Timiskaming was
chosen as a Best Start Demonstration Site due to being
northern and culturally and linguistically rich, with vibrant
Francophone and Aboriginal communities. For the past five
years, the Timiskaming Best Start Network has embraced the
concept of full recognition of language and culture. More
recently, a community plan has been developed to achieve
full cultural and linguistic competency. We are not entirely
there yet, but we would like to share lessons we’ve learned
and some tools that could assist your community in em-
barking on this challenging, but exciting journey.
HEALTH EQUITY: PUSHING THE BOUNDARIES 11
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
SESSION C: Friday, June 11th 10:30 am-12:30 pm
See Workshops at a glance insert for locations.
C25 DiverseCity on board
Maytree Foundation: Cathy Winter and Mona Elsayeh
To achieve health equity and better address the unique
health care issues of ethno-racial communities, governance
boards must reflect the populations they serve. In this
workshop, participants will learn about a joint project of
Maytree and the Toronto City Summit Alliance, who are
committed to changing the face of public and non-profit
boards to reflect the diversity of the populations they serve.
The workshop will present statistics that make the case for
board diversity and provide resources for finding qualified
candidates and making decisions about appointments.
Participants will have the opportunity to reflect on, and
identify, the skill sets required for their board and develop
profiles for board positions. They will learn how boards can
use a more transparent, inclusive selection process.
C26 Community governance and health equity:
the role of a board in setting and monitoring
an equity agenda
Michael Harris, Chair; Mike Schaub, Board Member; Hersh Sehdev,
Executive Director, Kingston CHC
Kingston CHC is an umbrella organization that bridges
divides and reduces disparities in an urban centre. This
interactive workshop will reveal how the centre’s board has
led the transformation of the CHC from a single north end
clinic into a multi-site, multi-service organization which is
now a leader and change agent in the city.
Presenters will share our successes and challenges. They will
show how the policy governance board keeps staff and
volunteers engaged by using statements on vision/mission/
values to develop a “can do” culture, even in the midst of
increasing administrative burden. The workshop will
examine the role of the CHC in coordinating community
activities and partnerships with other agencies, the munici-
pality and academia with a goal to achieving equity for the
marginalized population in Kingston.
C27 Les services de santé en français : Donner forme à
l’équité en santé dans l’environnement des RLISS
Jocelyne Maxwell, directrice générale, CSC du Témiskaming
L’atelier permettra aux membres des conseils d’administra-
tion d’explorer le genre de répercussions que la mise en
12 HEALTH EQUITY: PUSHING THE BOUNDARIES
œuvre des mandats d’intégration et d’engagement commu-
nautaire des RLISS et les nouvelles entités de planification
francophones entraînera sur la prestation des services de
santé de langue française dans la province. Les participants
élaboreront des stratégies sur les meilleures façons d’in-
fluencer la mise en œuvre et le rehaussement des services et
discuteront des messages clés à inclure dans un énoncé de
politiques élaboré par l’ACSO relativement à l’équité en
santé pour les francophones.
Les intervenants incluent : Marc Dumont, administrateur du
RLISS du Nord-Est, Marcel Castonguay, directeur général du
CSC Hamilton/Niagara et président du Conseil consultatif
des services de santé en français
C28 Measuring progress towards LGBT cultural
proficiency
Jean Clipsham, Nurse Practitioner, Sexual Health and Needle
Exchange Program, Halton Health Dept. with other members of PHA
for LGBTTTIQQA Equity; Public Health Alliance for LGBTTTIQQA
Equity, a work group of the Ontario Public Health Association
This workshop focuses on increasing participants’ knowledge
of the needs of LGBT communities for accessible and
equitable health care and developing their skills in evaluat-
ing LGBT sensitivity and inclusivity in their practices and
health care agencies. A variety of teaching strategies will be
used including lecture, group discussion and case scenarios.
The workshop will be based on community research and
participants will receive an evaluation manual. The tools
provided in this workshop will enable health providers to
measure their progress, on an ongoing basis, towards LGBT
cultural proficiency.
C29 Accessible AIDS treatment and community
empowerment strategies for newcomers and
the uninsured.
Regent Park Community Health Centre; Maureen Owino, Program
coordinator, Committee for Accessible AIDS Treatment (CAAT); Derek
Yee, Legacy Project coordinator, CAAT; Alan Li, M.D. Co-chair, CAAT
This workshop explores the success of Community for
Accessible AIDS Treatment (CAAT), a network of legal,
health, settlement and HIV service organizations and
affected communities committed to breaking down barriers
faced by newcomer and non-insured people with HIV/AIDS.
CAAT has pioneered many ground-breaking initiatives which
have improved access to services for this population. It has
also transformed itself from a network driven by providers to
one driven by community members. The workshop will look
at processes and structural considerations in developing
equitable partnerships amongst service providers and service
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010
users, development of a peer leader mentorship program for
people with HIV/AIDS and development of a knowledge
transfer ambassador program through CAAT’s community-
based action research study on improving mental health
service access for immigrant and refugee PHAs. Transferable
models and tools will be shared. Participants will be invited
to share their insights and experiences on the topic.
C30 Getting ready for the new Accessibility for
Ontarians with Disabilities Act
Fran Odette, Program Manager and Penny Schincariol, Accessibility
Consultant, Springtide Resources Inc. (formerly Education Wife Assault)
This workshop focuses on how to get ready for the new
Accessibility for Ontarians with Disabilities Act. It will
highlight lessons learned from the Women with
Disabilities and Deaf Women’s Program of Springtide
Resources which, for the past four years, has designed and
delivered accessibility audits to woman abuse services.
Through the audits, agencies can begin to identify strat-
egies to implement Customer Service Standards and
Information and Communication Standards. Using case
studies, workshop participants will identify structural and
organizational barriers that impact on access to services
for people with disabilities/Deaf people. They will also be
invited to share their own best practices that break down
barriers to access.
C31 Drugs, homelessness and health: homeless youth
speak out about harm reduction
Lorraine Barnaby, Health Promoter, Central Toronto CHC;
Val Fuhrmann and Matt Johnson, Peer researchers
Learn about a community-based research study which
investigated a harm reduction needs assessment targeting
high-risk, substance-using, homeless/street-involved youth
in the GTA. The study used a mixed-method design (sur-
veys, interviews, focus groups and art-making) and a peer
researcher approach. Its goals were to investigate youth’s
risky substance use practices and health status; to identify
the gaps, barriers and needs in harm reduction, addiction,
health and social services; and, based on the youth’s voices,
make recommendations for improvements in youth-specific
programs and services, and policy reform.
C32 Liberated communities: bringing anti-racism back
Rose-Ann Bailey, Health Promoter; Roma Beckles, Social Worker/
Therapist; Shawn Douglas, Community Health Worker, TAIBU CHC
How does racism manifest itself in the everyday lives of
racialised youth living in Malvern, a racially and culturally
diverse community in the North-East section of Toronto?
Presenters will make the case that structural racism in
general and anti-black racism in particular undergirds
health inequities and serves as a primary pathway through
which other health determinants are experienced.
Workshop participants will gain an understanding of
racism’s impact on the physical and emotional health of
youth. It will outline TAIBU’s response – the development
of two youth-inspired initiatives developed using an
anti-racism/anti-oppression lens. “Liberated Minds” is
designed to equip young Black men with the understand-
ing, skills and self confidence to circumvent barriers created
by racism and “Bringing Sexy Back: A Sexual Health Guide
to Love, Sex and Relationships” uses theatre to influence
the sexual practices of racialised urban youth.
C33 Using research to inform and increase equity
Women’s Health in Women’s Hands; Wangari Tharao, Programs and
Research Manager; Marvelous Muchenje, Project Coordinator
This workshop explores an evidence-based intervention to
support African, Caribbean and Black (ACB) women in
disclosing their HIV status to all relevant parties. The
intervention helps reduce the stigma and discrimination
associated with HIV disclosure to increase access to services.
It comprehensively addresses the socio-cultural context of
non-disclosure, i.e., community concerns, partnership and
safety concerns and challenges experienced by ACB women
when accessing various service sectors, e.g., child protection
services, department of public health, health care and the
employment sector (often due to lack of specific systemic
information and individual rights). The intervention will
build support mechanisms to support women going
through the process of disclosure.
C34 SexAbility
Lynda Roy, SexAbility Coordinator, Anne Johnston Health Station
SexAbility provides sex-positive, non-judgemental sexual
health information to people living with disabilities as well
as to service providers and students in the social service or
health care field. Historically, youth and young adults with
disabilities faced significant barriers of access to sexual and
reproductive health information. Myths and stereotypes
about people with disabilities being childlike, innocent and
either asexual or hypersexual resulted in systemic barriers
that either suppressed or completely denied the sexuality of
people living with disabilities. People with disabilities face
multiple forms of oppression at various intersecting points
(i.e. gender identity, gender expression, ethnicity, class,
sexual orientation). SexAbility provides a safe space for
participants to explore their level of comfort and knowledge.
This workshop will provide a history and evolution of the
program and what was learnt along the way.
HEALTH EQUITY: PUSHING THE BOUNDARIES 13
WORKSHOP DESCRIPTIONS
AOHC CONFERENCE 2010

C35 Anti-Oppression 101

Douglas Stewart, Consultant

What is anti-oppression? What is anti-discrimination?

What is diversity and inclusion? What is anti-racism? What
is cultural competency? Are you trying to wrap your head
around these terms? Then this is a workshop for you.

There is a variety of frameworks being used by different

organizations. Defined as a set of assumptions, concepts,
2011 conference will
values, and practices that constitutes a way of operating, a
framework determines the kind of analysis and approach spotlight CHC benefits
that can be used by an organization to address issues of
discrimination and/or oppression. in U.S. and Canada
This workshop is an opportunity to enhance the discussion
and provide participants with a tangible understanding of
the differences and interconnections of these terms and the
Details will soon be released for a
frameworks in which they are embedded.
landmark conference co-sponsored by
the Canadian Alliance of Community
C36 Building on what we know: developing a strategy
Health Centre Associations and the
to support collective learning and innovation in
National Association of Community
health equity across the CHC sector
Health Centers, which represents
Ken Hoffman, Community Health Consultant, Associate, Wellesley
Institute CHCs throughout the United States.

CHCs arguably have more expertise in dealing with health

equity issues than any other part of the health system. Be sure to save the dates:
Collectively, they possess a huge amount of experience in June 9th and 10th, 2011 – Toronto
this area. This experience tends, however, to remain at the
level of the individual centres; it rarely gets more broadly
disseminated or integrated into “best practices” that can Don’t miss the opportunity to learn what
prompt change across the CHC system. lies behind President Obama’s doubling
How can CHCs make better use of their collective experi- of the Community Health Centre program
ence in dealing with equity issues? One challenge is in how in the United States. Network with others
to translate this experience into knowledge that can be
used to strengthen the work across the system. Another is from across the U.S. and around the world
how to foster a “learning culture” in CHCs that values who support community-governed primary
knowledge and supports innovation. health care.
This workshop will be a participatory discussion that will
address the following questions: a) What are the opportun-
ities for creating a learning agenda for CHCs wth a focus on
health equity? What could this look like? How could it
benefit the collective practice of CHCs? b) What are the
main challenges in supporting the development of a
learning agenda for CHCs? c) What are some examples of
structures/approaches that could support collective learn-
ing? d) How could this process be moved forward?

14 HEALTH EQUITY: PUSHING THE BOUNDARIES

POSTERS
AOHC CONFERENCE 2010

Don’t miss the poster presentations on the 5th floor

Health Equity: Working with South Asian Community

Punjabi Community Health Services

This poster focuses on the Integrated Holistic Model used by Punjabi Community Health Services.
The model addresses the issues of access, culturally appropriate interventions, inclusion of family
in the treatment and recovery, and addresses the issues of confidentiality and ethics.

Healthcare for All: Providing Diabetes Healthcare Services to the Non-Insured

Women’s Health in Women’s Hands Community Health Centre

This poster will highlight how the Diabetes Education Program of WHIWH CHC provides diabetes
care and support for women who are non-insured. Diabetes care requires extensive monetary
resources that non-insured individuals lack. The challenges that non-insured individuals face and
the success these individuals have at diabetes self-management will be presented as well. Also high-
lighted will be the key advocacy steps WHIWH has taken to provide equitable diabetes care to black
women and women of colour who are non-insured.

Baby-Friendly Readiness among Regional CHCs

of the Waterloo Wellington LHIN
Guelph Community Health Centre

This poster will highlight breastfeeding services and clinical practices of the four Community
Health Centres within the Waterloo Wellington Local Health Integrated Network. It will also present
the criteria, indicators and assessment processes for accreditation by WHO/UNICEF Baby-Friendly
Initiative (BFI). The concept of a regional approach to implementing BFI among health centres
within the LHIN is new. The Baby-Friendly Initiative embodies the principles of health equity and
cultural competence by creating a care environment that protects, supports and enables all peoples
to be successful in breastfeeding. It creates cultural and institutional change that supports this level
of competence.

PIER (Peers, Information, Education, Resources) Project

Woodstock and Area Community Health Centre

Learn about this holistic approach to prevention against illicit substance misuse amongst youth.

HEALTH EQUITY: PUSHING THE BOUNDARIES 15

EXHIBITORS
AOHC CONFERENCE 2010
Visit ALL our exhibits and enter to win an overnight stay in Niagara Falls
Your delegate package includes an “Exhibit Passport”.
When you visit the exhibit area on the 5th floor, make sure
you get your passport signed by each exhibitor. Passports
that are signed by every exhibitor will be entered into a
random draw to win a complimentary gift certificate for
an overnight stay for two at the Sheraton on the Falls
(breakfast included).
Check the Conference at a Glance insert for a full
listing of times that the exhibit area will be open.
Our exhibitors include:
A. W. Schreiber Benefit Consultant Ltd.
Balgord Software Solutions
The Canadian College of Naturopathic Medicine
Canadian Paraplegic Association of Ontario
Charity Village
CineFocus Canada
College of Physiotherapists of Ontario
Community Organizational Health Inc. (COHI)
ConnexOntario Health Services Information
EatRight Ontario
Health Force Ontario
Healthcare of Ontario Pension Plan (HOOPP)
Heart & Stroke Foundation
Interware Systems Inc.
JIG Technologies
Loftus Allen & Co
Niagara Region Public Health/Canadian Cancer
Society Smokers’ Helpline
Ontario Chiropractic Association
Ontario Dental Hygienists Association
Purkinje
TCN Systems Group Ltd.
TeleVox
16 HEALTH EQUITY: PUSHING THE BOUNDARIES
Drop your completed passport off at the designated area at
the Registration Table. Don’t miss this great opportunity for
a free stay at the Sheraton!
Exciting prizes –
Three chances to win!
1. Exhibit Passport Raffle – Enter to win an over-
night stay for two at the Sheraton on the Falls
Your delegate package includes an “Exhibit Pass-
port”. When you visit the exhibits on the 5th floor,
make sure you get your passport signed by each
exhibitor. Check the Conference at a Glance insert
for the full listing of times that the exhibit area will
be open.
Passports that are signed by every exhibitor will be
entered into a random draw to win a complimentary
gift certificate for an overnight stay for two at the
Sheraton on the Falls (breakfast included).
Drop your completed passport off at the designated
area at the Registration Table.
2. Submit your conference evaluation for a chance
to win a desktop printer from Dell
Complete and drop your conference evaluation
form at the designated area at the Registration
Table for your chance to win a brand new desktop
printer from Dell Canada.
3. Final Plenary door prize: Charity Village Campus
e-learning bundle worth $500
Be sure to attend the final plenary session on Friday
for your chance to win a five-course e-learning
bundle from Charity Village, worth $500.
Campus e-learning provides employees, volunteers
and board members with skills and training they
can use immediately, chock full of solid information
and practical resources that can be downloaded and
ready for use.
SPONSORS AND DONORS
AOHC CONFERENCE 2010

The AOHC would like to thank the following sponsors and donors for
their support of this year’s conference:

SP ONSOR S DO NO RS

LEVEL 2 ($10,000 +)
Charity Village
A.W. Schreiber Benefit Consultant Ltd.
CIBC
LEVEL 3 ($5,000+) Dell Canada
Desjardins Financial Security Green Shield Canada
PSTG Consulting

HEALTH EQUITY: PUSHING THE BOUNDARIES 17