Background

Philippine Airlines (PAL), a trade name of PAL Holdings, Inc. (PSE: PAL), also known
historically (until 1970) as Philippine Air Lines, is the flag carrier of the Philippines.
Headquartered at the PNB Financial Center in Pasay City,[6][7] the airline was founded in 1941
and is the first and oldest commercial airline in Asia operating under its original name.[8] Out of
its hubs at Ninoy Aquino International Airport of Manila and Mactan-Cebu International
Airport of Cebu, Philippine Airlines serves 31 destinations in the Philippines and 41 overseas
destinations in Southeast Asia, East Asia, Middle East, Oceania, North America and Europe.[9]
Formerly one of the largest Asian airlines, PAL was severely affected by the 1997 Asian
Financial Crisis. In one of the Philippines' biggest corporate failures, PAL was forced to
downsize its international operations by completely cutting flights to Europe and Middle East,
cutting virtually all domestic flights except routes operated from Manila, reducing the size of its
fleet, and laying off thousands of employees. The airline was placed under receivership in 1998,
and gradually restored operations to many destinations. After PAL's exit from receivership in
2007, PAL embarked on a frequent revamp of management. However, PAL's vision to reestablish itself as one of Asia's premier carriers, is still the matter of greatest importance.

Countries they cater

Philippine Airlines serves 31 destinations in the Philippines

41 overseas destinations in

Southeast Asia
East Asia
Middle East
Oceania
North America
Europe

Services
Mabuhay Class
Mabuhay Class seats, available on all aircraft, offer increased legroom, and personal screens
(A320-200s with registration numbers RP-C3221 and RP-C3223 do not feature personal
screens and instead have drop-down LCD screens). Currently, Philippine Airlines is the only
Philippine carrier to offer business class on domestic flights. Boeing 777-300ER aircraft feature
angled lie-flat seats manufactured by Recaro. Arranged in 2-3-2 configurations, seats have a
pitch of at least 60 inches. Seats are upholstered in blue with silver-copper accents and feature
15-inch (38 cm) personal screens with AVOD (bulkhead and exit row seats feature 10.6-inch (27
cm) personal screens), as well as in-seat power. The 777-300ER seats feature a USB port
where passengers can plug in their flash drives to listen to music from their personal collection
on the aircraft's IFE system. Amenity kits with toothpaste, hairbrush, knitted socks, eye mask
and toiletries from Clarins are provided on long-haul flights, regardless of aircraft.[105]
On other wide-body aircraft such as the A340-300, the older First Class cabin with seat pitch of
82-inch (210 cm) is sold as Mabuhay Class, alongside other recliner seats with seat pitch of 50inch (130 cm). While there are personal screens, AVOD is not always offered.
Mabuhay Class seats on recently delivered A321s recline, and have a seat pitch of 39 inches
(99 cm). The feature laptop power supply (both AC and USB). There is no IFE built into the
seats but iPads are provided on select flights for no extra cost.
Premium Economy Class
As a hard product, premium economy class is available on A321s and selected A330s, as well
as PAL Express flights using two class A320's in which case the business class seats are sold
as Premium Economy. They are similar in design to standard/regular economy class seats but
feature at least 4-5 inches more legroom providing a minimum of 34-36 inches of legroom. On
some flights, passengers are also treated to complementary iPads.
Fiesta Class
Fiesta Class seats are also available on all aircraft. Footrests and tray tables are found in the
seat in front, except for bulkhead and exit seats, where the tray tables are embedded in the
seats and footrests are on the floor. A319-100s and A320-200s have drop down overhead LCD
screens.[106] All aircraft in the mainline fleet feature audio entertainment to Fiesta Class
passengers.
The Boeing 777-300ERs feature a new economy class seat also manufactured by Recaro and
Weber, respectively. Their seats offer a pitch of between 32 and 34 inches. The new economy
class offers AVOD and each seat is equipped with 9-inch (230 mm) monitors, mounted either on
the seatbacks or armrests (for bulkhead and exit row seats). Similar to the Mabuhay Class

seats, Fiesta seats on board the 777-300ER also feature a USB port that allows passengers to
charge portable devices. The 777-300ER also have In-flight internet and mobile service.

In-flight Entertainment
Philippine Airlines recently introduced the iPad on-Demand on the trans-Pacific flights.
Passengers can enjoy in-flight entertainment options such as movies, TV shows, music, games,
and even magazines and newspapers.[107]
Philippine Airlines is the first carrier in the Philippines to offer Wi-Fi on board, which began on
April 1, 2013. It is named as Philippine Airlines In Air. Passengers are able to make calls, send
and receive text messages, tweets, email and surf the Internet while flying.[108]
Econolight and Budget Economy
In late 2008, Philippine Airlines introduced Econolight, which is its no-frills economy class
product. Passengers can travel on domestic and selected regional routes. While the seat used
is the same as PAL's full-service Fiesta Class, at the time of launch, food and headsets were not
provided and they had to sit at the back of the aircraft. No physical barriers (i.e. walls or
curtains) separate Econolight passengers from full-service Economy class passengers; instead,
Econolight passengers were identified with a sticker attached to their seat. However, in
November 2009, Econolight was enhanced to provide meals and passengers may already
choose their seats at check-in. The inclusion of meals and seat assignments came at the
expense of raising the base fares to almost double what it was when it launched. Other
restrictions such as the lack of check-through facilities and lounge access for high-tier Mabuhay
Miles members still remain though.
Econolight was phased out in 2010 but in 2013, PAL introduced a budget economy fare bucket.
Compared to Econolight, meals are provided but baggage allowance is still restricted. Also,
tickets are non-refundable and mileage accrual is not possible on most flights.
In Flight Meals
Business Class
A sumptuous selection of Western, Filipino and Japanese Kaiseki dishes is available on
particular routes, prepared to the exacting standards of our airline food experts. Well-known
culinary personalities are regularly invited as guest chefs in our Food Festivals in the Sky.

Special Meals
Beverages

Our Business Class international passengers may choose from a wide selection of inflight
beverages:

Non-alcoholic beverages:

Fruit Juices
Iced Tea
Soft Drinks
Coffee or Tea

Alcoholic beverages:

Champagne
Aperitifs
Cocktails
Red Wine
White Wine
Scotch Whiskey
Gin
Vodka
Rum
Cognac
Liqueurs
Beer
Sake (for Japan flights)

Economy Class
Delight in our brand of traditional and fusion cuisine. Well-known culinary personalities are
regularly invited as guest chefs in our Food Festivals in the Sky, guaranteed to give you a
unique inflight dining experience.

Special Meals
Beverages

Our Economy Class international passengers may choose from a wide selection of inflight
beverages:
Non-alcoholic beverages

Juice
Iced Tea
Soft Drinks
Coffee or Tea

Alcoholic beverages:

Red Wine
White Wine
Whiskey
Gin
Vodka
Brandy
Selection of Beer

Complimentary snacks or meal available for flights exceeding 45 minutes except for flights
utilizing Q300 or Q400 turbo prop aircraft. No meals and other amenities in all turbo prop flights.

PHILIPPINE
AIRLINES
(Flight Operation Services)

Prepared By:
Abarca, Chejoy
Caber,Jenica Marie
Iliscupidez, Diay
Orial, Joy

September 09, 2016