FOH ASSISTANT

Thank you for your interest in the above post. Please find attached:
General information about the Company
Job description
Person specification
Terms and conditions
Equal opportunities policy
Equal opportunities monitoring form

Please apply in writing with the following information:

Up-to-date CV
Covering letter setting out how your skills and experience meet the person
specification
Names and contact details of two referees
Completed equal opportunities monitoring form

Send your application to:

Tricia Brown
Admin Assistant
Royal Lyceum Theatre Company
30B Grindlay Street
Edinburgh
EH3 9AX
Or email tbrown@lyceum.org.uk

Closing date for applications:

18th July 2016 at noon

The Company
The Royal Lyceum Theatre Company is one of Scotlands premiere producing
theatres. Established in 1965 it has gained a reputation for excellence in both
classical and contemporary work. As part of Scotlands national theatre
community we are committed to developing the considerable indigenous talents
whilst presenting the best of international drama. The Lyceum aims to reach as
wide an audience as possible, whatever their age or experience of theatre-going
and to enable them to access the richly imaginative world of drama. Over 3,000
season ticket holders come to every show, and approximately 100,000 people
come to our plays, workshops and participatory events each year.
With a seating capacity of 658, the building is a magnificent example of late
Victorian theatre architecture. Our offices and rehearsal space are directly across
the road, and our scenic workshop and wardrobe-making departments are
situated at Roseburn which is a little over a mile away from the theatre.
The Company presents up to eight productions during the period September to
July with a six/seven play season, for which we sell season tickets, running from
September to May. Outside of this period, we host festivals such as Imaginate,
the Magic Festival and National Theatre Connections - a festival of new writing
and young theatre making. The Lyceum Youth Theatre runs Summer on Stage
courses in July and in August the theatre is used as an Edinburgh International
Festival venue.
Our policy is to develop a local, UK and international profile for the theatre that is
uniquely Scottish; this includes commissioning new Scottish work, giving second
productions to contemporary Scottish plays and producing classics of world
theatre with a Scottish cast. The Company aspires to touring successful
productions whenever possible.
50 full time and 30 part time staff are employed at The Lyceum. There are two
joint Chief Executives, Mark Thomson (Artistic Director) and Alex McGowan
(Executive Director). There are 12 Board Directors chaired, since November
2012, by Shonaig Macpherson
The Lyceum operates in an increasingly competitive environment where there
are around 9,000 theatre seats to be filled every night in a city with a population
of 450,000 and, within a catchment area of a 30 mile radius a total population of
750,000.
The Company has an operating turnover of around 3.13 million of which just
over 1.6 million is in grant aid from its principal funders, Creative Scotland and
the City of Edinburgh Council. The box office income is budgeted at around 1
million. Other income is raised through sponsorship, hires and lettings. The

theatre has a trading arm which generates income through the bars, events and
rental activities for conferences and meetings. The restaurant is rented to Zucca.
The Royal Lyceum Theatre, workshop buildings and administration buildings are
all owned by the City of Edinburgh Council.

JOB DESCRIPTION
JOB TITLE:
RESPONSIBLE TO:

Front of House Assistant

Theatre Managers / Duty Manager

MAIN PURPOSE:
To provide exceptional customer care and actively promote all products to
maximise sales.
To adhere to all Company and Licensing regulations and ensure the safety and
care of all customers and staff.
KEY RESPONSIBILITIES:
1. To provide general assistance and guidance to all customers in order to
promote exceptional customer care.
2. To provide a welcoming and positive environment for customers and staff.
3. To have accurate product knowledge and maximise front of house sales
through effective selling techniques.
4. To ensure all security and cash handling procedures are followed and to
ensure all stock and stock areas are kept secure.
5. To ensure the cleanliness of F.O.H. areas at all times to create positive
impressions for customers and to carry out a thorough pick-up as
required
6. To adhere to all rules & regulations in order to comply with the licensing
regulations.
7. To attend training courses as required in order to further self development.

8. To adhere to all Health & Safety procedures (including Evacuation

procedures) to minimise the risk of injury and accidents.
9. To assist with other FoH/Bar tasks as and when required.
10.To complete any other delegated task that may assist the company in
achieving its business objectives.

Front of House Assistant

Person Specification

Essential

Good customer care skills

Ability to work under own initiative and as part of a team
Ability to work calmly under pressure
Money handling experience
Flexibility and reliability

Desirable
Active interest in theatre
Basic terms:
7.20 per hour, minimum 4 hour call
Must be available to work evenings and weekends

EQUAL OPPORTUNITIES
STATEMENT of POLICY
The Royal Lyceum Theatre Company is committed to a policy of equality of
opportunity for its staff (existing and prospective) and customers. The aim of
this policy is to eliminate unlawful or unfair discrimination on the grounds of sex,
marital status, responsibility for dependents, disability (mental and/or physical),
sexual orientation, race, colour, ethnicity, nationality, religious belief, politics,
social background, part-time employment, age, trade union activity, employment
status, HIV status or gender reassignment and to ensure that no person or group
is disadvantaged by unjustifiable reasons or conditions.
Employment practices will be operated based on the merits and abilities of
individuals and decisions regarding recruitment, selection training and promotion
will be based solely on objective, job-related criteria. The Company undertakes
to apply employment procedures and practices in such a way as to minimise the
possibility of discrimination and to develop means of combating it whenever it
arises. The Company will ensure that its Policy is made known to all employees.
This Policy applies to advertisement of jobs, recruitment and appointment,
training, conditions of work, pay and every aspect of employment.
RECRUITMENT
Equal Opportunities applies to the advertisement of jobs, recruitment and
appointment.
The Company will promote equal access to employment
opportunities by ensuring contact with the widest possible employment market.
The Company will ensure that its Policy is made known to all job applicants.
The imposition of a condition or requirement which disadvantages individuals of
a particular race or sex (as they are less likely to be able to comply with a
requirement, whether directly or indirectly) will be unlawful unless it can be
justified on the grounds of business need. Any questions about this should be
addressed to the General Manager.
In addition, the Company aims to ensure that;
all sections of the local community know about job opportunities in the
Company, where appropriate;
where possible, under statutory rules, members of groups who are underrepresented in the workforce will be encouraged to apply for jobs;
everyone who applies for a job or promotion with the Company will receive fair
treatment and will be considered solely on ability to do the job against
justifiable selection criteria and unbiased personnel specification;

 all procedures and practices used in recruitment and selection will be

reviewed regularly to make sure that there is no unintended bias;
whilst it is Company practice to employ people between the ages of 16 and
65, any other age limits should only be used if they are imposed by statute or
can be shown to be essential for the job;
all employees including part time staff, will be advised that they have equal
access to training and are encouraged to take advantage of such training;
all areas of the workplace are accessible to all employees. Lifts have been
installed in all three buildings to enable access to employees and visitors with
mobility difficulties.

MONITORING
The Company will develop a separate policy to monitor the progress of the equal
employment opportunities policy in practice. This policy will address all aspects
of collecting relevant statistics and information on the composition of the
workforce and job applicants.
The composition of the workforce and job applicants will be monitored primarily
by means of voluntary self-classification in the following areas:
a) gender
b) marital status
c) disability
d) racial/ethnic origin
e) age
The information collected will be used solely for monitoring purposes. The
Company will ensure that arrangements are made to protect confidentiality
during its collection and retention.

RELEVANT LEGISLATION
Equalities Act 2010

EQUAL OPPORTUNITIES MONITORING

FOH Assistant
The Royal Lyceum Theatre Edinburgh is committed to equal opportunities for all,
irrespective of race, colour, ethnic or national origins, gender, marital status,
sexuality, disability or age.
So that we can monitor the implementation of our policy we are seeking your
help. It would be of great assistance in pursuing our commitment to equal
opportunities if you would complete and return this monitoring slip.
This information will be treated in the strictest confidence and will be used only
for statistical monitoring. It is not part of the selection process and will be
separated from the application prior to short-listing.
Male

Female

(Please tick)

African
Asian
Caribbean
Chinese
White European
White other
Other
Please specify below
.....................................................................................................
Age band:(Please circle)
18-24

25-29

30-36

35-39

40-44

45-49

50-54

55-59

60+

Disability: Do you consider yourself to have a disability Yes/No

Where did you see this vacancy advertised?