Abhijith M P

Mobile: 09946133022
P.O Box: 673611, Calicut Kerala.
Email: abhijith.base@gmail.com
CAREER OBJECTIVE
To build a result oriented career in the Customer Service field in the challenging position Area
Manager- Service within a reputed organization to utilize all my qualifications and expertise, extensive
experience and productivity to the optimum level to facilitate career growth.
PERSONAL STRENGTHS
Confident dynamic with very good organizational ability
Good analytical skill and ability to get results through people
Excellent inter personal skills
Strong oral and written communication skills
A team player able to relate with people from different social background
PRESENT EXPERIENCE
Area Service In-charge Kasarkode Kerala
M/s Tek care India Pvt Ltd Cochin
(All India Service Provider for Videocon Products)
Calicut Branch
From 2015June 8th onwards
Responsibilities

To prepare budget for all the service centers of your area (ASC/DSC Network) and ensure its
adherence on weekly basis.
To ensure effective Service infrastructure availability in ASC and DSC network.
To study happy call reports on daily basis and take corrective actions to improve service perception.
To ensure timely availability of manpower in ASC/DSC and control the attrition levels (from top to
bottom) below 3%.
To study and review MOM of Sales and Service on weekly basis and take actions on pending issues.
To review and monitor MSL (Minimum Stock Level) at ASC/DSC end in coordination with Branch
Store In charges.

To visit every ASC/DSC and potential upcountry locations, Dealers/Distributors once in a month to
resolve current burning issues and old issues in consultation with Branch Service Manager and Zonal
Service Manager.

To compile Dealer satisfaction report and obtain no claim status and submit to local Sales team in
Monday review meeting.
To review and monitor the Target Vs Achievement of ASC/DSC of your area on weekly basis and give
them performance feedback.
To submit technical/new model launch training requirements to Product Trainers and organize training
programs to upgrade/enhance the skill sets of Service Engineers.
To build engineers technical/product related competency levels on monthly basis with the help of
Regional Trainers and conduct technical tests to measure capability built-up status.
To monitor CDRF cases of ASC/DSC and submit report your Branch Service Manager on monthly
basis.

PREVIOUS EXPERIENCE
Work Profile -1
Worked as a Service Engineer in M/s Unitek Power Systems, Cochin from September 3 rd. of
2003 to October 8th 2004.The company is in the field of manufacturing UPS Industry. My job
profile was to service and installation of UPS at Customer site across the Kerala.
Major installations are State Bank of Travancore and Federal Bank across North Kerala.
Work Profile -2
Worked as a Service Engineer in M/s Igatech Industrial Electronics, Cochin at their Calicut branch
from November 1st 2004 to March10th 2006.The Company is in the field of manufacturing UPS
Industry. My job was reporting to Head Office on the service related works done at the branch and
also supporting the sales team at Branch.
Major installation is Civil Supplies Corporation across Kerala.
Work Profile -3-a
Worked as in the post of Service Executive with M/s Base Corporation Ltd, Cochin from 16-032006 to 31st March 2011 doing the works of supporting the sales executives and attending all
kind of Service works including warranty settlement and making service reports etc.
Work Profile -3-b
Worked as in the post of Service Executive-North Kerala from 1 st April 2011 to
September 30th 2012 doing the works to Support the main Distributers at North Kerala
Work Profile -3-c
Worked as in the post of Service Executive with M/s Base Corporation Chennai, Salem branch
from October 1st 2012 to June 25th 2013

Work Profile -4
Worked as in the post of Area Service In-charge with M/s Su-kam Power Systems Cochin, Kerala
from July 8th 2013 to 6th June 2015

PERSONAL DETAILS
Date of Birth

: 10th May 1984

Sex

: Male

Marital Status

: Married

Nationality

: Indian

Driving License : 57/2125/2006

Pan Card

: BCXPA6786M

Languages known

: English, Tamil &Malayalam.

Current CTC

: 3, 35,000/-

Expected CTC : 4, 80,000/Permanent address

: Abhijith M P
Naduvile Kakkatte (H)
Kuruvattoor (PO)Kakkodi (VIA), Calicut Kerala 673611.

EDUCATIONAL QUALIFICATION
Course Name
Diploma In Electronics

Board/University
National Council for Vocational

Name of College
Govt. Industrial Training Institute,

Year of Pass

Plus Two

Training (NCVT)
Board of Higher Secondary

Calicut
Higher Secondary School

June 2003
March 2001

S.S.L.C

Examination
Board of Public Examination

Pavandoor
High school Kuttamboor

March 1999

COMPUTER SKILLS
Basic knowledge of MS WORD, MS EXCEL and Internet applications

REFERENCE
Mr. Binosh T B
Branch Service Manager
Mob: 08589978001
DECLARATION
I hereby declare that the above statements are true to the best of my knowledge and belief
ABHIJITH. MP