Running Head: HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

Human Resource and Procurement Management Plan

for
Nail Salon

Prepared By:
Submitted To:
Course Title:
University:
April 17, 2015

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

PART-I: HUMAN RESOURCES MANAGEMENT PLAN
Purpose
The Human Resources Management Plan provides all the details of Nail Salon employees
involved in any of area of Nail Salon project including; requirements, roles, and responsibilities.
This plan is prepared to confirm the successful launch, progression, and completion of the
project of Nail Salon.
Details of Human Resources Including in Nail Salon Project
Senior Manager
Role:
The senior manager supervises all daily tasks and projects within Nail Salon's
organization. Their direct reports are all workgroup leaders and all project managers.
Responsibilities
i.
ii.
iii.
iv.

Ensure that all operations are fully functional

Ensure that workgroup leaders are performing their jobs
Ensure that all projects are properly maintained
Ensure that project managers are managing their respective projects and that projects
are kept within scope, timeline and budget.

Educational Requirements
i.

Master Degree or higher in Business Management, Business Administration, or

ii.

Software Management
Project Management Professional certification

Experience Requirements

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

i.

At least 4 years of outstanding leadership as a workgroup manager/project manager or

ii.

its equivalent.
At least 60 days of successful detailing/training as a senior manager before official
hiring.

Project Manager
Role
The project manager oversees a specific project within Nail Salon's organization. Their
direct reports are the deputy project manager, workgroup leaders, and all project team managers.
Responsibilities
i.

Ensure that their assigned project is kept within the established scope, budget, and

ii.

timeline boundaries.
Ensure that all workgroup and team members are fully functional and that team

iii.
iv.

members are properly replaced when necessary

Ensure the successful implementation, progression, and completion of projects
Assign all project duties

Educational Requirements
i.

Bachelor degree or higher in Business Administration, Business Management, IT

ii.

Management
Project Management Professional Certification

Experience Requirements
i.

Minimum of 1 year successful experience as a Deputy Project Manager or its

ii.

equivalent
Experience within the field of the project that is to be managed
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HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

Deputy Project Manager
Role
Executes the role of project manager if for any reason the project manager cannot
perform his/her duties. Their direct reports include all workgroup leaders and project team
members.
Responsibilities
i.

Maintaining the project when the assigned project manager cannot fulfill their

ii.
iii.

responsibilities.
Performing all project manager responsibilities. (See part 2.b of this section.)
Successfully completing Nail Salon project management training requirements

Educational Requirements
i.

Bachelor degree or higher in Business Administration, Business Management, or IT

ii.

Management
Successful completion of at least 3 project management related college courses with
the goal of receiving the Project Management Professional certification

Experience Requirements
Successfully completing Nail Salon project management training requirements
Workgroup Leader
Role
To manage the employees of their assigned workgroups. Their direct reports are their
assigned workgroup members.
Software engineering leader
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HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

Creating software requirements and design specifications, assigning software engineers,
and providing direction during the coding process
Quality assurance leader
Developing quality assurance plans and test plans, assigning quality assurance engineers,
managing the quality teams review of software, determining what tools will be used for quality
testing.
Configuration management leader
Manage all change control procedures, assign configuration management board members
ensure that conducted software changes are timely and efficient.
IT security leader
Develop software security standards, assign IT security team members, and ensure that
all software procedures meet Nail Salon's established security standards, monitor software
systems to ensure that they are kept secure
Responsibilities
i.
ii.
iii.
iv.
v.

Ensure that workgroup members are successfully performing their assigned task.
Report to Project Manager for Deputy Manager) about workgroup progress
Ensure that workgroup assignments are completed by their deadlines
Keep the motivation of the workgroup at a high level
Provided assistance when needed to workgroup members

Educational Requirements
Bachelor degree or higher in Computer Science, Information Systems, or its equivalent
Experience Requirements

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

At least 3 years of successful experience working within their respective workgroup
Software Engineer
Role
Design and write code for software.
Responsibilities
i.

Creating and analyzing software requirements and working with other software

ii.
iii.

engineers to design software

Coding the software according to specifications
Unit testing software before signing off on it

Educational Requirements
i.
ii.

Bachelor degree in Computer Science, Information Systems, or its equivalent

Experience in various programming languages (COBOL, C-H-, JAVA, etc.)

Experience Requirements
Successful training with work group leader on Nail Salon's coding standard and software
applications.
Quality Assurance Engineer
Role
Ensure that software meets Nail Salon's quality standards before it is implemented.
Responsibility
i.

Examine software to ensure that it follows established quality plans

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HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

ii.
iii.
iv.

U. various methods of testing to ensure software meets Nail Salon's quality standards
Eliminate software bugs and glitches
Participation in software quality acceptance and review meetings

Educational Requirements
Bachelor degree in Computer Science, Information Systems, or its equivalent
Experience Requirements
Successful training with work group leader on Nail Salon's quality and testing standard.
Configuration Management Team Member
Role
Create software change requirements and ensure that requirements are controlled.

Responsibility
i.

Participate in change control board meetings Change Control Board and establish

ii.
iii.

software requirements for changes.

Determine assist with determining the urgency of changes.
Ensure that software engineers are well informed of software changes.

Educational Requirements
Bachelor degree in Computer Science, Information Systems or its equivalent
Experience Requirements
Successful training with work group leader on Nail Salon's configuration management
standards.

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

IT Security Team Member
Role
Ensure that Nail Salon's software system and its components are kept secure.
Responsibility
i.
ii.
iii.
iv.

Monitor Nail Salon's system.

Ensure that software follows secure coding specifications.
Ensure that measures are in place that will keep Nail Salon's System.
Report all security flaws, breaks, and intrusion attempts to IT Security Team Lead.

Educational Requirements
i.
ii.

Bachelor Degree or higher in Information Assurance, IT Security or its equivalent

Security +, CISP, CISSP, or equivalence certification

Experience Requirements
Successful training with work group leader on Nail Salon's IT security standard.
Personnel Termination Procedures
Nail Salon has established procedures for personnel termination. Senior Management has
the option of terminating an employee if it is deemed that an employee is unable to perform their
assigned task after numerous attempts to resolve the issue. The following steps must be taken
before an employee is terminated.
1. The employee must be made aware of their performance issues
2. The workgroup manager must work with the employee in attempt to resolve
performance issues
3. The project manager is made aware of the workgroup issues
4. The project manager meets with the workgroup manager and the employee of
concern
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HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

5. Senior management is made aware of the issues with the employee
6. Senior management determines if termination is an appropriate action
7. If termination is deemed appropriate, the employee is terminated

PART-II: PROCUREMENT MANAGEMENT PLAN

Purpose
The purpose of the Procurement Management Plan is to describe all the processes and
procedures for procuring services from third parties. The need for procuring services may vary
from project to project. However, if procurement is needed, the policies outlined in this plan
must be adhered to.
Make or buy analysis
Nail Salon will determine if procurement services from third parties are needed based on
the following criteria:
1. It is deemed impossible for Nail Salon to perform the services internally
a. Nail Salon does not have the expertise level internally needed for completing a task
b. Nail Salon does not have enough employees with the ability to perform
2. It is more cost effective for Nail Salon to procure services than perform those services
internally

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

3. Nail Salon only needs certain skills for a short period of time and procuring would be the best
way to get the short term skills needed
Bid and Proposal Process
Nail Salon will use the following processes when dealing with third party bids and
proposals.

Bidding and Proposal Solicitation Process

A Request for Proposal (RFP must be submitted to third party suppliers when Nail Salon
has made the decision to solicit services from the third parties for reasons other than cost
efficiency. The RFP must coming the following:
1.
2.
3.
4.

Explicit project details.

A detailed list of the services needed.
A request for a description of similar projects the supplier has worked on.
Project constraints and timelines 5. Description of RFP process, it is the responsibility of

the Project Manager to develop and send out the RFP.

5. Project procurement budget restraints.
6. Description of RFQ process, it is the responsibility of the Project Manager to develop and
send out the RFQ.
Bid and Proposal Evaluation Process
The Project Manager must evaluate all proposals and bids received from prospective third
parties. Workgroup leaders issuing assignments to the selected third party should also be a part of
the evaluation process. Formal proposal sheets should be used during the process. Bids and
Proposals will be rated using the following criteria:

HUMAN RESOURCE AND PROCUREMENT MANAGEMENT PLAN

1.
2.
3.
4.
5.
6.

The supplier's project tanager must be a certified Project Manager Professional.

The supplier's organization must be more than 5 years established.
The supplier's past performance must be evaluated.
The supplier's understanding of Nail Salon's project needs.
The supplier's technical and financial capabilities.
The supplier's price for services.

Bid and Proposal Selection Process

Once all RFPs/RFQs have been evaluated the project manager must present top potential
suppliers to Senior Management. Senior Management will have the option of contacting each
supplier's Project Manager for further questioning. Once Senior Management has made their
decision as to which supplier to hire, the project manager will be contacted. From there, it is the
responsibility of the project manager to ensure that the third party is completely on board with
the project.

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