STORPLUS OPERATIONAL PLAN

1 OUR BUSINESS
StorPlus consists of three large supermarket distribution warehouses, which
supply over 50 small to medium-sized independent supermarkets and convenience
stores throughout southeast Queensland.

2 STRATEGIC PLAN
2.1 - VISION
We want to be the best and largest supermarket distribution warehouses in
Australia.
2.2 MISSION
Make people happy by our commitment to always offe a good service.
2.3 - VALUES/STRATEGIC DIRECTIONS

Maintain the highest standards with team members, stakeholders and our

customers.
Keep responsive and innovative.
We care about our comunnity.
Work to keep always reliable.
Be passionate for what we do.
Integrity.
Diversity.

3 BUDGET?
4 PHYSYCAL RESOURCES
Each StorPlus warehouse comprises a customer carpark, delivery dock, dispatch
dock, warehouse dry goods area, frozen goods area, five checkouts and an office
complex and staff room. The business wholesales supermarket lines including dry
food products, chemical cleaners, refrigerated foods, fresh and frozen produce,
cigarettes, alcohol, etc.
The main warehouse in Brisbane has an attached office space that accommodates
senior management and head office administration staff.

5 HUMAN RESOURCES

Each warehouse employs approximately 2030 people. Typically, the workforce of

each warehouse comprises the following (each team has one team leader):
one warehouse business manager
picking and packing team, including manual loaders and unloaders, forklift
drivers, etc.
distribution team, including drivers
checkout team.

6 BALANCED SCORECARD/OPERATIONAL PLAN

FY
2016/17 (KRAs)
Financial
Customer

Process

Learn and
growth

Participati
on

ality

time

Objective
s
(KPI)
Increase Net
Income
Increase
customer
retention.
satisfactio
n

Improve
deliveries
performance.
Reduce
overall costs in
15%
Reduce
employee
turnover
Improve
employers skills
by doing more
training in 30%.

To
increase by 25%
cost qu the number of our
staff activelly
quantity participating in
meetings by the
end of the first
safety
month.
Stakeholders as
well

Performa
nce measures
Net Income
Growth
Increase
by 25%
maintenance
retention rate.

Reduce by
30% deliveries
time.

Reduce by
25%
Voluntary
turnover rate.
Make a
partnership with a
university to train
employers

Tasks

Increase 25%
Create
efficient loyalty
plans. Implant a
program that
analyzes
the quality of all
services of the
business
Standardiz
e deliveries
processes.

Salary and
bnus upgrade
with good
rewards program

Month
01

02

03

04

05

06

07

Increa
se
X
production
by 20%
Rent
new places
Buy
equipments,
stock and
software
Hire
professionals X
Build
new website X
Launc
h website

ACTION PLAN

08

09

10

Task
Investigate resourcing needs:new machinery
Fulfil resourcing needs (purchasemachinery)
Install and maintain newmachinery
Scenario: Recruiting to increase production
Objectives: Increase production by 20%
Resources: Line managers (LM), other relevant managers, interview
rooms
Action items / Responsible / Due dates
1.Investigate resourcing needs and seek approval (Consult with
managers and experts) / LM / 22/12/2015
Investigate resourcing needs and seek approval Consult with
managers and experts
Develop draft role description/s Consult with relevant managers
Check role description against requirements and seek feedback
Consult with relevant managers
Investigate print media and other media options
Check list of preferred suppliers
Research options
Prepare advertisement and gain final approval from relevant
stakeholders
Consult with managers
Prepare proofs
Copy edit
Gain final approval from relevant stakeholders
Prepare questions in consultation with relevant
managers
Determine interview panel
Advertise
Pay advertiser
Monitor response
Interview and assess candidates
Contact candidates
Arrange interviews
Hold interviews
Consult with panel to determine successful
candidates
Inform successful candidates
End recruitment process

X PERFORMANCE MANAGEMENT PLAN

Name/pos

Manager:

Reference
from operational
plan (objective)

Key result

ition:
area

Review
period:
Indicator of
sucess/performanc
e

Review
period:
By when
Done/reported

BALANCEDSCORECARD
KRA

Financial

Customersatisfaction

KPI

$Expenses$valueoftravel
receipts

Target

20%reductioninopera
expenses

Reducetravelexpenditu
$3,000.

Numberofcomplaintsby
numberofcalls

Lessthan2complaints
quarter.

%ofrejectedbatches

Lessthan2%

Internalbusinessprocesses

20%increaseinQ3
Numberofbatchesproduced
byproductionteam
Performancemanageme
processesshouldbecar
%ofperformancemanagement
forallemployeestwice
processescarriedout
year

Professionaldevelopment

Fivehoursofprofession
Hoursofprofessional
developmentincluding
developmentandtrainingon
coachingforeachteam
machineryprovidedforteam
member

X ORGANISATIONAL STRUCTURE
PERFORMANCE MANAGEMENT POLICY
PROCUREMENT POLICY

11 CONTINGENCY PLAN
Company name: StorPlus
Name of the person developing the plan Filipe Wermuth
Who was consulted as parto f this plan?
Name Position
Xxx
Xxxx
Stakeholders
Risk identified:
Strategies/activities to
minimize the risk

By when

By whom

12 - DEVELOP A ONE-PAGE DRAFT BUSINESS CASE TO PROPOSE

RESOURCING. INCLUDE:
A. APPROXIMATE COST FOR EACH ITEM
B. EXPLANATION OF BENEFIT FOR ORGANISATION
C. SUMMARY OF DELEGATION AUTHORITY AND ORGANISATIONAL
PROCUREMENT PROCESS.

Risks may include:

Commercial and legal relationships breaking down Adverse economic
circumstances and scenarios Human behaviour and cultural
issues Technology and technological issues Mechanical breakdown Lack

of adequate training Ineffective management activities and

controls Supply and demand variations
your contingencyplanning may include strategies such as: Contracting
out or outsourcing human resources and other functions
Finding cheaper or lower quality materials Increasing sales or
production Recycling and reusing materials Restructuring of the
organisation to reduce labour costs Seeking further funding Developing
alternative means of procurement of required materials, equipment
and stock
Risks may include:
Commercial and legal relationships breaking down Human behaviour
and cultural issues Technology and technological issues Mechanical
breakdown Lack of adequate training Ineffective management activities and
controls Supply and demand variations
your contingencyplanning may include strategies such as: Contracting out or
outsourcing human resources and other functions
Increasing sales or production Recycling and reusing materials Restructuring
of the organisation to reduce labour costs Seeking further funding Developing
alternative means of procurement of required materials, equipment
and stock
RISK MATRIX
Risks may include:
Commercial and legal relationships breaking down
Adverse economic circumstances and scenarios
Human behaviour and cultural issues
Technology and technological issues
Mechanical breakdown
Lack of adequate training
Ineffective management activities and controls
Supply and demand variations

BALANCEDSCORECARD
KRA

Financial

KPI

$Expenses$valueoftravel
receipts

Target

20%reductioninopera
expenses

Reducetravelexpenditu
$3,000.

Customersatisfaction

Numberofcomplaintsby
numberofcalls

Lessthan2complaints
quarter.

%ofrejectedbatches

Lessthan2%

Internalbusinessprocesses

20%increaseinQ3
Numberofbatchesproduced
byproductionteam
Performancemanageme
processesshouldbecar
%ofperformancemanagement
forallemployeestwice
processescarriedout
year

Professionaldevelopment

Fivehoursofprofession
Hoursofprofessional
developmentincluding
developmentandtrainingon
coachingforeachteam
machineryprovidedforteam
member

X ORGANISATIONAL STRUCTURE
PERFORMANCE MANAGEMENT POLICY
PROCUREMENT POLICY

Task
Investigate resourcing needs:new machinery
Fulfil resourcing needs (purchasemachinery)
Install and maintain newmachinery
Scenario: Recruiting to increase production
Objectives: Increase production by 20%
Resources: Line managers (LM), other relevant managers, interview
rooms
Action items / Responsible / Due dates
1.Investigate resourcing needs and seek approval (Consult with
managers and experts) / LM / 22/12/2015
Investigate resourcing needs and seek approval Consult with
managers and experts
Develop draft role description/s Consult with relevant managers
Check role description against requirements and seek feedback
Consult with relevant managers
Investigate print media and other media options
Check list of preferred suppliers
Research options
Prepare advertisement and gain final approval from relevant
stakeholders
Consult with managers
Prepare proofs
Copy edit
Gain final approval from relevant stakeholders
Prepare questions in consultation with relevant
managers
Determine interview panel
Advertise
Pay advertiser
Monitor response
Interview and assess candidates
Contact candidates
Arrange interviews
Hold interviews
Consult with panel to determine successful
candidates
Inform successful candidates
End recruitment process