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PRACTICAL FINAL REPORT
KOLEJ UNIVERSITI POLY-TECH MARA
KUALA LUMPUR,
Jalan 6/91,
Taman Shamelin Perkasa, 55300 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur,
Malaysia
SAJ HOLDINGS SDN BHD
Prepared By :
NAME
NO. PENDAFTARAN
DEPARTMENT
&KOMUNIKASI
DURATION
:
MUHAMMAD AZFAR BIN MOHD JAFFNI
COV130723872
:
JABATAN TEKNOLOGI MAKLUMAT
:
11 JANUARY 2016
08 MAY 2016
ACKNOWLEDGEMENT
Alhamdulillah, praises and thank to Allah because of his almighty and his
utmost blessings, i was able to finish my industrial training within the time du
ration given. This industrial training is importance to me in partial fulfillmen
t of the requirement for my course, Diploma in Computer Science.
Firstly, I would like to express my gratitude and appreciation to all thos
e who give me possibility to complete this report. My special thank and apprecia
tion to my supervisor, Tuan Haji Hasni Bin Attan and Puan Radziah Bte Bordan as
my second supervisor for guidance, commitment, support and motivation. Without t
heir constant encouragement and their critics, my internship will getting worse
and maybe would not have been completed.
Special appreciation also goes to to my beloved mother, Puan Azlinda Bte M
d Noor, my beloved Father Mohd Jaffni Bin Jemaat, and my family. Also thanks to
my friend Mohammad Aliff , Ahmad Fitri, Hairuddin and internship friend for givi
ng me support and encouragement to finish my internship at SAJ Holdings SDN BHD.
Appreciation and big thanks to the all persons that provide guidance and advice
during my industrial training at SAJ Holdings SDN BHD. I would like to give my
gratitude to all staff at IT department involve and directly or indirectly durin
g my internship. Thank You.
The book for industry training report has been prepared based on the exper
ience and knowledge that I have and learned from SAJ Holdings SDN BHD during ind
ustrial training for 4 months starting on 11 JANUARY 2016 until 08 MAY 2016. Am
I have been got a lot of benefit and interest during the training course at this
industry.
During this time, I can learn to adapt the working environment of real tim
e, and can add a knowledge about the world network and IT. In addition, I also g
ain knowledge about society relation skills to the convenience of my future.
Lastly, I want to apologize if there are weaknesses and a mistakes in this
production of this report. Hopefully this report will provide some useful knowl
edge. Any good that comes from Allah s.w.t and any bad came from myself. Besides
that, I also apologize if that matters did not a pleasant anyone within my tra
ining at this industry.
CONTENTS
ACKNOWLEDGEMENT
ii
1
.... 2
2 - 3
.. 30 - 36
.... 37 - 58
. 63 -64
..
65
iv.
ACKNOWLEDGEMENT
SAJ Holdings Sdn. Bhd. (SAJ) is a subsidiary of Runhill Utilities. SAJ i
s an integrated water supply company, involved in the process of water treatment
and distribution of treated water to consumers directly to the billing and coll
ection of bills. Among the activities carried out by SAJ Holdings Sdn. Bhd. is d
istributing treated water to domestic consumers, businesses and institutions. In
addition, the SAJ is also responsible for collecting and keeping records of use
r charges and costs associated with treated water for users of all levels. SAJ a
lso carry out the operation, maintenance and development of treated water, retic
ulation and support systems. Vision SAJ Holdings Sdn. Bhd. is 'Being a world-cla
ss water utility company,' 'while the mission of this company is' We will contin
uously give satisfaction to customers and stakeholders by optimizing the existin
g resources and provide quality service. Values that are core to this company is
integrity, customer focused, teamwork, discipline, passion and continuous learn
ing.
SAJ Holdings Sdn. Bhd. located in the building Headquarters, Jalan Garuda Larkin
, 80350 Johor Bahru, Johor around the country by building themed white and blue.
White theme is water symbolizes the principles in accordance with the goals and
objectives established SAJ. Establishment SAJ aimed to provide clean water supp
ly is satisfactory in terms kauliti and quantities to its customers with the mos
t economical way to meet the needs and provide convenience to consumers and stre
ngthen the industry in the state of Johor, especially in building the Headquarte
rs of Johor Bahru, which runs from Sunday until Wednesday at 8.30 am to 5.15 pm
and Thursday at 8:30 to 5:00 pm. SAJ is responsible for the water treatment proc
ess which is the process of removing contaminants from raw water to produce wate
r that is safe to use. The processed water will then be routed to the user's dai
ly use.
2.2
2.2.1
Following the agreement, several tanks were constructed on Jalan Larkin, Bukit S
erene and Bukit Sentum. Clean water supply pipe is then derived from Singapore,
as well as for the water tank at Samad. During the Japanese occupation in 1941 t
o 1945, no running water development in Johor Bahru. While the development of th
e water supply after the war until the eve of independence was not so rapid. How
ever there was construction of water tanks in Jalan Tebrau in 1953 with a capaci
ty of 1.5 million gallons and tank construction at Jalan Larkin Lama in 1958. Af
ter the emergency, water supply independence directive was extended to rural are
as. In 1961, the Skudai, Senai, Kulai obtained Saleng and now water and followed
by Gelang Patah and five stores in 1964.
Subsequently in 1968, the water processing plant in Felda Bukit Batu was built.
In addition to water supply felda concerned, this plant also supplies water to K
ampung Bukit Batu, Kampung Air Masin, Kampong Air Bemban, Sedenak and areas arou
nd oil palm plantations. While Plentong area received water supply in the same y
ear. The following year, the water supply in Bukit Tiram channeled. All resident
s in the area can use a given water supply for daily use.
2.2.2
In 1961, the City of Singapore, better known as the 'City Council Of The State O
f Singapore' has signed an agreement with the Government of Johor where the City
Council of Singapore have been given permission to take and use water resources
available in the area Catchment Gunung Pulai, Sungai Skudai and Sungai Tebrau a
t the agreed location. In return, Johor will get clean water at a rate not excee
ding 12 per cent of the raw water supplied to Singapore. This agreement was canc
eled prior agreements that were made in 1927.
In a separate agreement, in 1962, the City Council of Singapore has been authori
zed to take, store and use water from Sungai Johor maximum of 250 million gallon
s per day. Johor will receive clean water supply through the causeway up to 2 pe
rcent of the water supplied to Singapore. Of both agreements have been made, the
City Council of Singapore fee of 3 cents per thousand gallons of water processe
d from Singapore.
2.2.3
2.2.4
Prior to January 1, 1987, SAJ Holdings Sdn. Bhd. is part of an organization call
ed PWD PWD Water Supply Division and led by Senior Assistant Director of Public
Works, IR Pow How Hwee.
On January 1, 1987, PWD Water Supply Division officially become an independent o
rganization known as Air Bekan Department (JBA). In 1989, the Accounting System
of Trade in managing the revenue and expenditure accounts were introduced. IR Ko
ng Ming Keat has been assigned to lead the organization as acting director of JB
A Johor were subsequently taken over by IR Haji Md. Hatta Bin Bakri in 1991 as D
irector. Next on 1 January 1992, has been given the status of alliances JBA and
known name SAJ SDN BHD Holdings Sdn. Bhd. or SAJ. These alliances have been succ
essfully implemented with the authority granted under the Water Supply Enactment
1993, which was passed by the State Assembly and registered on 16 December 1993
. Currently, the company's water supply, better known as the SAJ Holdings Sdn. B
hd ..
During penyarikatan SAJ Holdings Sdn. Bhd., The company had been administered by
a Board of Directors chaired by Menteri Besar, Tan Sri Dato 'Haji Muhyiddin Bin
Mohd Yassin. Members of the Board of Directors consists of YB Dato 'Haji Zainal
Abidin Bin Mohamed Zin, YB Dato' Jimmy Low Boon Hong, YB Dato 'Dr. Shahir Bin N
asir and the Honorable IR Haji Md. Hatta Bin Bakri. The Board is currently chair
ed by Tan Sri Hamdan Bin Mohamad. Along with alliances SAJ, a body was created t
o oversee the SAJ known by the name of Kawalanselia Air Johor.
A comprehensive study on the need and the water supply was completed in late 199
4. According to this study, expected water supply needs in the years to come is
very high. Expected water requirement in 2020 is 2.6 times of need right now. Th
is is a great challenge to the SAJ to meet the requirements that are expected to
increase in parallel with the rapid development of Johor.
2.2.5
Each element in the logo SAJ has its own meaning. Symbolic drop of water reflect
s the needs of the most important thing of all to survive and thrive. It also sy
mbolizes the SAJ basic services in business and trust in providing quality manag
ement system and the quantity of water treatment effectively. Symbolically as we
ll as treated water.
Fresh young green shoots and upwards symbolizes life, awareness and commitment t
o environmental sustainability for future generations. In accordance with SAJ ef
forts in achieving the vision and the company's operations. Green shoots also a
symbolic symbolizing the start of the water resources of the plant's leaves.
Ingenuity combined to produce the ubiquity of the basic elements of the spearhea
ded by SAJ a drop of water. In particular, SAJ is a leader in the treatment pro
cess of water resources that have been entrusted. Symbolically also the water is
a boon to the state.
Red mark on the letter 'J' is a complement to the company's logo. The red color
symbolizes the state of Johor in particular other than balancing factors and be
able to steal the entire logo SAJ.
2.3.1 Re-branding
Re-branding or more synonymous with 're-branding' aims to be the company's image
always looks fresh and modern. Recognizing that fact, SAJ has taken a bold step
and committed and more willing to take on challenges in preserving and conservi
ng water that is safe to use in order to meet basic human needs.
The concept of re-branding translated by SAJ is based on the concept of liveliho
ods and water resources invaluable. In fact, the process of transformation that
want to work on is a new starting point for the SAJ in realizing the ideals of u
sers, especially in the state of Johor.
The new logo created the intelligence in combination to produce uniqueness basic
elements of water with a drop of green shoots are young and fresh and upwards s
ymbolizes life, awareness and commitment to environmental sustainability. Unique
ly, the water is like a drop of mercy is revealed in all living things on this e
arth to live as well as benefits precious and we need to enjoy with gratitude.
With the onset of the new measures as well as determination, SAJ is now more con
fident and willing to provide quality water treatment management effectively to
all consumers in the state of Johor. In addition, the quality of services more e
fficient is a continuing commitment SAJ in contributing to the continuity of lif
e in the future. SAJ implemented various measures to meet the needs and requirem
ents of consumers and ensure a continuous supply of clean water.
2.4
CHARTER COMPANY
SAJ Holdings Sdn. Bhd. is committed to providing excellent service gradually in
the planning, design, implementation and management of water supply installation
s. Customer Charter outlines the standards and services to customers SAJ rights
and include the company's commitment to serve customers with integrity and profe
ssionalism. Among the SAJ is affirmed in the Charter:
2.4.1 Water supplied will comply with the requirements of the Ministry of Health
.
2.4.2 Users will be notified of the planned water supply interruptions for at le
ast 24 hours in advance.
2.4.3 Burst pipes will be repaired within 24 hours after notification is receive
d.
2.4.4 The leak will be repaired within 3 working days after the notification is
received.
2.4.5 The question of water bills at the counter will be treated in the next hal
f hour.
2.4.6 Questions and complaints that require a visit to the premises will take im
mediate action, namely the visit to the premises made within 3 days of receipt o
f the complaint. While complaints and maintenance will be completed within 10 da
ys of receipt of the complaint.
2.5
ORGANIZATION OF COMPANY
Rajah 2.4: Carta Organisasi Syarikat
SAJ Holdings Sdn. Bhd. have an organizational structure which covers the
whole area around the state of Johor as Johor Bahru, Batu Pahat, Pontian, Segam
at, Mersing, Kluang, Muar and Kota Tinggi. Board members SAJ led by Abdul Wahab
Abdul Hamid, Chief Executive Officer, 2 the General Manager in the Office of Pla
nning and Technical CEO, Dr Ng Ching Hai and CEO of Operations, Mohd Zin Othman
and Audit Mohd Said Abdul Hamid.
The scope of my industrial training focused on building headquarters has a total
number of 981 members and is divided into 25 departments. Building Headquarters
is headed by the Operations Manager, Mr. Abdul Wahab Bin Abdul Hamid. SAJ has e
ight water treatment plants of water treatment plant in Johor Bahru, Kulai, Pont
ian, Sehamat, Muar, Kluang, Kota Tinggi, Batu Pahat and Mersing. Each area of ??
water treatment plants have a technician who is responsible for managing and ens
uring the water treatment process to run smoothly and meet the standards set by
i. Head of Section - Among other things, responsible for managing and monitoring
applications
ii. Part Unit SCADA / GIS - among them, manage and administer applications or so
ftware or database, and any related software such as GIS, InfoWorks, SCADA, PCS,
RMS and NRWMS.
iii. JMS Unit Parts / Intranet - namely, managing Work Management System and ass
ociated software such as web sites and intranets; System water quality Assurance
system and water theft system. provide assistance in solving operational proble
ms and technical support in solving technical problems, especially in billing an
d financial operations.
iv. Part Numbers and Finance Unit - which manages and administers applications o
r software or database, and any related software such as Billing System, Financi
al System and PSMS (Project Monitoring System Handover).
VPN.
As an organization that extends to various branches of geography, hosts and serv
ers to send data to each other in a secure and confidential, private network is
required. However, it can be very expensive because the company needs to use and
maintain stand-alone physical network including routers, links and DNS infrastr
ucture that is completely separate from the public Internet.
To resolve this issue, the SAJ Holdings Sdn. Using a Virtual Private Network (VP
N) and not the private network. VPN connection is created by a virtual point-topoint via a dedicated connection, or a virtual tunnel protocol traffic. Because
this organization has limited network expertise, service TM IP VPN is selected a
s a service provider to install, maintain and manage the network.
Rajah 2.7.2 VPN structure in SAJH
i. Firewall
There are basic things that are needed to protect the organization called firewa
ll. Firewall is a network security system, whether hardware or software-based wh
ich controls the network traffic in and out according to the rules. It is locate
d on the server have access to protect network resources from the user's persona
l network from other networks. The term also implies the security policy that is
used by programs that are described in this report. As an organization that use
d both intranet and Internet network, they need to ensure that any data and info
rmation can be protected.
Fortinet Firewall 500D organization used to prevent unauthorized use of the publ
ic internet to access private networks connected to the Internet technology. It
contains valuable intellectual property and information related to the organizat
ion. Firewall is used to protect information from being exploited from within.
ii.
2.7.3.2 Tools
Rajah 2.7.3.2 (a): Casio IT-G500
Rajah 2.7.3.2 (b): Route Manager Application
(RMA)
2.7.3.3 Software
Rajah 2.7.3.3 (a) : BIS ( Billing Information System)
Rajah 2.7.3.3 (b): SMRS ( Spot Meter Reading System)
Rajah 2.7.3.4 (b) : Proses Aliran Spot Meter Reading System
* Data Exchange Services: Service window that will process the file download and
upload files to generate.
* Security Token Services: web services for all confirmation requests.
* User Management: The web application for managing user applications.
* Web Servers: wen for RMA service and HMA.
* MIS Management of Information Technology: Reporting web application
* RMA (Route Manager Application): Application
Rajah 2.7.3.4 (c): Process of SMRS
i) Process before opening the water meter readers use these systems and equipmen
t.
1. Change the old HMA to new HMA.
1. Make preparation term of :
a. All the important data is stored before being taken to make the exchange of n
ew hardware, monitors, central processing unit (CPU), mouse and keyboard.
b. Ensure that the network is in a state accessible to the system 'BIS' and 'MIS
' is easily accessible by both.
c. Make the determination on the installation of a computer and printer to facil
itate printing the report.
i. The Company Powercomp will give the best service to customers through the ins
tallation and load-in software in the computer system so that the system MRS (Sp
ot Meter Reading System) can be accessed. They will also ensure the system is su
ccessfully used by meter readers, 'Spotbilling', network management and administ
rative offices.
i. Supervisors will access the MRS system for registering applications 'HMA' to
all members of billing water meter.
a. This registration must connect between servers RMA with Casio IT-G500 to faci
litate the transmission of data in accordance with the number of already existin
g machines based on the names of the members involved.
1) BIS system is able to know the status of the account is still active, owes or
no problem through a number or numbers round log. Besides that, this system has
saved all data to facilitate the reader's water billing perform the task with e
ase. By simply downloading process for each round to read the next day. This is
so because the billing system simplifies the process of completing the 20 blocks
in a month. Therefore, one will finish more than 200 accounts per day.
ii) After processing the information from the machine 'RMA' to send data to the
system 'Sport Meter Reading System.
1) Supervisors will ensure that all members have completed the billing process
without any problems to continue its work to make the transfer of data to the se
rver RMA.
1) Data contained in equipment Casio IT-G500 will automatically be sent directl
y to the server RMA indoors 'DOWNLOADED LOG' DATA EXCHANGE in the MIS system. Ap
art from that, the room intergrity DOWNLOAD DATA LOG store account data that hav
e had water meters.
*
*
* Uploaded Log: will upload all the list of the network to service 'Data Exchang
e'. This list will display based on the upload date of entering user data. The u
ser can view the display of the 'Route details' and 'Resend Upload File' based o
n network selection.
* Downloaded Log: its function will list the processes 'all downloaded routes' t
hrough the Service Data Exchange.
> Maintaining PC
WEEKS 2
DATEACTIVITIES17/01/2016 21/12/2016> Setup projector and laptop in meeting room.
> Set cable network (RJ45) from switch to computer
> Setup IP Address on computer.
WEEKS 3
DATEACTIVITIES24/01/2016 28/01/2016> Computer format.
> Install driver printer at Finance Department.
> Identify problems to recognized cable network and complete it.
MINGGU 4
DATEACTIVITIES31/01/2016 04/01/2016> Identify problem internet not connected on computer.
> How to use the VNC.
> Setting switch in server room
> Fill series number at IT hardware.
WEEKS 5
DATEACTIVITIES07/02/2016 11/02/2016> Disposal IT hardware
> Install scanner driver.
> Find the internet problem at finance department
WEEKS 6
DATEACTIVITIES14/02/2016 18/02/2016> installation Windows 7.
> How to use Vypress Messanger
> Install new PC for agency Kota Tinggi
> Install BIS
WEEKS 7
DATEACTIVITIES21/02/2016 25/02/2016> Maintenance old computer
> Install driver dan setup printer.
> Build network cable and tester .
> Change the power supply
WEEKS 8
DATEACTIVITIES28/02/2016 03/03/2016> Change old hard disc to new hard disc
> Setting network at customer service department
> Cleanup technical room
WEEKS 9
DATEACTIVITIES06/03/2016 10/03/2016> Restart switch at server room
WEEKS 12
DATEACTIVITIES27/03/2016
31/03/2016> Tester cable network
> Data transfer
> Setup printer driver and install
> Setup Local Security Settings and Local Network
WEEKS 13
DATEACTIVITIES03/04/2016
07/04/2016> Setting printer.
> Setup computer and fill tanging
> Setup for world water day event.
WEEKS 14
DATEACTIVITIES10/04/2016
14/04/2016> Cramping network cable
> Change hard disc and backup data
> Install new PC
WEEKS 15
DATEACTIVITIES17/04/2016
21/04/2016> Setup projector and laptop in meeting room.
> Healthy day to SAJH HQ
> Find the problem why vypress cant function and cant send message n receive.
WEEKS 16
DATEACTIVITIES24/04/2016
28/04/2016> Setup modular jack in director room and TCR.
> Maintaining PC at Kota Tinggi
> Cleanup the pc at Kota tinggi
> Check and take the series number at kota tinggi
WEEKS 17
DATEACTIVITIES01/05/2016
05/05/2016> Network cabling
> Install driver and setup printer
> Install new pc for mastor
> Backup hard disk and data
ii. Set Home Page as saj.net.my, then click bar Connections and click LAN Settin
gs
Iii.Tick Use Automatic Configuration and insert address http://wpad.saj.net.my/p
roxypac/proxy.pac, then click bar Advanced and untick Use HTTP 1.1 through proxy
connections, and click OK
Step 8 : Administrative Tools
i. Go to Administrative Tools
ii. Click Local Policies
iii. Next, CLICK Security Options
iii. Click LAN Manager authentication level and change to Local Security Setting
from Send LM & NTLM responses
BAB 6 : CONCLUSION
In the beginning of my industrial training, i feel a bit difficult to ad
apt with the environment in IT department because of lack of the task given. Aft
er a few weeks, task become easier to done. I got a lot of new knowledge and exp
erience before i step working environment such as repair a few part in CPU, inst
allation of cable, keeping process of data in server room, insert and update imp
ortant data in system and learn how to apply new software and hardware.
Next, the industrial training gives me the chance to know about the real
working environment. I was exposed a lot to situation and problem. I was trained
to follows all the rules and responsible at task given. I got a lot new experie
nce from my internship. I got apply all my theory that was learning before into
practical.
Lastly, SAJ Holdings SDN. BHD. can be a best place to student to get a ne
w experience about the real working environment.
BAB 7 : REFERENCE
REFERENCES :
1.
SENIOR IN DEPARTMENT